9 Customer Success jobs in Bahrain
Graduate Customer Success Manager
Posted 12 days ago
Job Viewed
Job Description
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
Location: This role will be based remotely worldwide.
What your day will look like
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers.
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Engage with your portfolio of customers to ensure risk identification.
- Collect feedback from customers and format them for review by the product team.
What we are looking for in you
- Customer-facing experience.
- An empathetic individual with a natural drive to help others.
- Passion for technology, infrastructure and Ubuntu in particular is a must.
- Excellent presentation skills.
- Strong organisational skills, ability to structure and constantly update documentation.
- A team player capable of interacting with all departments internally.
Additional skills that you might also bring
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues from your team and others.
- Priority Pass for travel and travel upgrades for long haul company events.
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
Enterprise Customer Success Manager
Posted 19 days ago
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Job Description
Join to apply for the Enterprise Customer Success Manager role at Canonical
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Join to apply for the Enterprise Customer Success Manager role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet in person 2-4 times annually at interesting locations worldwide to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an Enterprise Customer Success Manager at Canonical .
Customer success is a strategic, new department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with their customers and ensure a positive experience with Canonical's offerings. By understanding customer objectives, CSMs can align expectations, suggest additional services, alleviate pain points, and develop collaboration roadmaps.
Our growing Customer Success team aims to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of these segments:
- Mass - SMEs or large businesses starting their journey with Canonical
- Focus - Large companies with established ARR
- Step Growth - High-potential customers
All CSMs also support other customers (Tech segment), including Store customers.
Location: This role is remote.
What your day will look like
- Onboard new customers, introduce products (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.), and support processes.
- Coordinate complex projects with developers, IT managers, and decision-makers from various industries.
- Collaborate with Sales, Field Engineering, and Support to develop engagement plans aligned with customer goals.
- Manage a customer portfolio in a specific region, identify growth opportunities, and address renewal risks with Sales.
- Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
- Advocate for customers internally, influencing product roadmaps, websites, documentation, and processes to improve satisfaction and retention.
- Support customers through reactive ticket requests.
- Create digital campaigns targeting multiple customers.
What we are looking for in you
The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center infrastructure technologies. We also seek:
- At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT projects.
- Strong presentation skills capable of explaining complex software.
- Experience in building and improving internal processes for timely project delivery.
- Team player with ability to interact across departments and levels.
- Knowledge of agile methodologies.
- Proficiency in Spanish and Portuguese, in addition to English, is highly valued.
Additional skills that you might also bring
- Experience with Salesforce, Jira, and CRMs is a plus.
What we offer colleagues
Compensation is based on location, experience, and performance, with annual reviews and performance bonuses. Benefits include:
- Distributed work environment with biannual in-person team sprints
- USD 2,000 annual learning and development budget
- Annual compensation review
- Recognition rewards, holiday leave, maternity/paternity leave
- Wellness programs, travel opportunities, travel upgrades for company events
About Canonical
Canonical is a pioneer in open source, known for Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate.
Canonical is an equal opportunity employer
We value diversity and are committed to fair hiring practices, welcoming applicants of all backgrounds.
#J-18808-LjbffrEnterprise Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an Enterprise Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
- Mass - SMEs or large businesses starting their journey with Canonical
- Focus - Large companies with established ARR
- Step Growth - a selection of high-potential customers
Location: This role will be based remotely.
What your day will look like
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
- Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
- Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
- Supporting customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels, both internally and externally.
- Knowledge of agile methodologies.
- We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
- Experience with Salesforce, Jira and CRMs is a big plus!
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#J-18808-Ljbffr
Customer Success Manager - Bahrain (open to Expats)
Posted 14 days ago
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Job Description
Join to apply for the Customer Success Manager - Bahrain (open to Expats) role at SRT Marine Systems plc
Customer Success Manager - Bahrain (open to Expats)Join to apply for the Customer Success Manager - Bahrain (open to Expats) role at SRT Marine Systems plc
SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base.
The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners.
SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world.
Due to the nature of the project, we would highly encourage Bahrain Nationals or Expats with the experience required for the role to apply
Role Overview - Customer Success Manager
We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements.
This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager.
Responsibilities - Customer Success Manager (not Exhaustive)
- Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer
- Understand the customers operational objectives and problems and evolve system settings and configurations that solve these challenges for them
- Help the customer evolve their organisation to be fully integrated operationally within our system platform
- Provide front line user support to enable them to smoothly use the system
- Provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams
Requirements - Customer Success Manager
- Bilingual, English & Arabic
- Inquisitive with excellent problem solving capabilities
- Excellent interpersonal communication skills
- Professional and discrete
- Natural ability to quickly understand new concepts and products
Benefits
- Excellent pay
- Long term career development opportunities
- Benefits package that includes private medical care
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Defense and Space Manufacturing
Referrals increase your chances of interviewing at SRT Marine Systems plc by 2x
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#J-18808-LjbffrCustomer Relations Officer
Posted today
Job Viewed
Job Description
.
- Graphic Designer
- Customer Relations Officer
- Embroidery Operator / Designer
.
- Designers Must Send Your Portfolio or Previous Projects
- No Call, No WhatsApp
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
Customer Relations Manager - Luxury & Jewelry
Posted today
Job Viewed
Job Description
- 5 years’ experience.
**REQUIRED**
**SKILLS**
- Proven experience as a Client Relations Manager or relationship manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. Customer satisfaction)
- Working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent interpersonal and communication skills.
- Superior product knowledge
- Maintain a positive attitude focused on customer satisfaction.
Sales Account Management (Corporate & SME) (Future Vacancy)
Posted 12 days ago
Job Viewed
Job Description
Business Unit
stc
Sector
Business
Location
Contract Type
Full Time
Closing Date
31-Dec-2024
General Information:This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.
Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.
The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.
Qualification & Experience:- Bachelor degree in the relevant discipline
- Relevant work experience within the same field or industry
- Excellent command of the English language; Arabic will be an advantage
- Excellent interpersonal & communication skills
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):
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About the latest Customer success Jobs in Bahrain !
Senior Client Success Executive
Posted 12 days ago
Job Viewed
Job Description
BS in Communications, Marketing, Business, New Media, or Public Relations
We are looking for: Senior Client Success Executive Position Summary:The Clients Success Executive will be developing solid relationships with the clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully, which includes discussing clients’ feedback with the concerned team and ensuring all the modifications are made as required.
Work Experience:- Must have a solid experience working in creative agencies.
- Must have a background & understanding of branding/graphic design field.
- Must have high customer service & communication skills.
- Must have a BS in Communications, Marketing, Business, New Media, or Public Relations.
- Must speak both Arabic & English languages.
- Collect & validate the tasks/projects information received from business team/clients and feed the internal projects management system with all the required information in coordination with all the concerned departments/sections of the company.
- Coordinate with the managers of the Studio/New Media/Production to receive the completed tasks/jobs/projects and submit to the clients, following up with the clients to get feedback and modifications if required, until projects completion.
- Support team members in serving the clients at the highest professional level.
- Coordinate with the Business team for any needed cost proposals, and with the Finance team to issue the due invoices according to the agreements with the clients.
- Ensure all the information of the projects are kept in a systematic manner, updated frequently, and coordinated properly with the Studio Manager.
- Build the project file with all the necessary information, references, photos, text, PDFs, links, etc.
Manager for Sales and Customer Services
Posted today
Job Viewed
Job Description
** Arabic**
- Deliver up to mark service and maximize customer satisfaction.
- Efficiently and successful coordination between front and back of house operation.
- Review product quality and services rendered.
- Organize and supervise shifts and duty rosters.
- Plan and conduct efficient delivery order system.
- Develop and maintain expected customer relation.
- Appraise staff performance and provide feedback to improve productivity.
- Ensure adequate functioning and calibration of kitchen and bar equipment.
- Ensure compliance with sanitation and safety regulations.
- Ensure the concerned regulatory requirements are met by the business.
- Closely work with the marketing team to ensure maximize the revenue and promote the brands of the company.
- Control operational costs and identify measures to cut waste
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
- Submit annual budgets and resource allocations to achieve company strategies and objectives.
- Oversee budgets and make sure resources are allocated properly.
- Growth oriented with both the ability and connections to engage food industry leaders as a respected peer in the pursuit of new business.
- Ensure the company’s core values of Integrity, Passion, Customer Service, Innovation, Efficiency, and Accountability are effectively maintained.
**Qualifications**:
- Master’s Business Administration (MBA) degree preferred.
- Minimum of a Bachelor Administration (BA) degree in business, management, economics and finance or Bachelor Science (BS) degree in science or food technology with further emphasis in finance, economics, statics and accounting.
- Minimum of 5 years of experience in an executive leadership position.
- Innovative, with a vision of the future of the company that leads to the strategy and execution plan
- Good communication skills, with the ability to communicate with board members, executives and frontline employees.
- Ability to attract, develop and retain top talent.
- Have a high level of emotional intelligence.
- Strong leadership skills with the ability to inspire people to action through their influence.
**Job Types**: Full-time, Permanent