Explore numerous front desk job opportunities in 26 Front Desk jobs in Manama
Front Desk Supervisor
Manama, Capital
RESO
Posted today
Job Viewed
Job Description
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
- A relevant supervisory/management certificate/diploma or degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Conrad Bahrain
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Front Desk Supervisor
Manama, Capital
Hilton
Posted 12 days ago
Job Viewed
Job Description
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BQT1_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BQT1_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
1
Agent-front Desk
Manama, Capital
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 23022723
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
This advertiser has chosen not to accept applicants from your region.
2
Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى)
Manama, Capital
RESO
Posted 11 days ago
Job Viewed
Job Description
Front Desk & Patient Communication Coordinator
Also known as: Front Office Executive | Patient Call Coordinator | Reception Administrator | Client Service Representative | Medical Front Desk Officer | Call & Scheduling Specialist | Guest Relations Receptionist
Location: Kingdom of Bahrain
A leading private institution in the aesthetic and cosmetic medical field in Bahrain is seeking a highly organized and articulate Front Desk & Patient Communication Coordinator to join our reception and admin team.
This role is ideal for someone who excels in handling patient phone calls, appointment scheduling, and administrative support, all while delivering a warm, luxury-level experience for every client.
Key Responsibilities
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
Also known as: Front Office Executive | Patient Call Coordinator | Reception Administrator | Client Service Representative | Medical Front Desk Officer | Call & Scheduling Specialist | Guest Relations Receptionist
Location: Kingdom of Bahrain
A leading private institution in the aesthetic and cosmetic medical field in Bahrain is seeking a highly organized and articulate Front Desk & Patient Communication Coordinator to join our reception and admin team.
This role is ideal for someone who excels in handling patient phone calls, appointment scheduling, and administrative support, all while delivering a warm, luxury-level experience for every client.
Key Responsibilities
- Answer and manage incoming phone calls and patient inquiries with professionalism
- Schedule appointments, consultations, and follow-up visits across departments
- Greet patients and guests, ensuring a welcoming front-desk experience
- Accurately log patient data and maintain appointment records using the clinic’s system
- Support the clinical and admin teams with day-to-day front office duties
- Ensure the reception area reflects the high standards of the clinic at all times
- Handle confidential information with care and discretion
- Fluent in English (Arabic is a strong advantage)
- Based in Bahrain or with valid Bahrain residency
- Previous experience in a medical, hospitality, or client service front desk role
- Strong verbal communication and call-handling skills
- Excellent organizational and multitasking ability
- Presentable, polite, and confident under pressure
- Proficient in basic computer systems and scheduling tools
- A supportive, professional work environment in a luxury medical setting
- Opportunities for career development in the growing aesthetic and wellness field
- Exposure to a diverse, international patient base
- Stability, structure, and the chance to be the welcoming voice of a respected brand
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
- استقبال المكالمات الواردة والرد على استفسارات المرضى باحترافية
- تنسيق المواعيد والاستشارات والجلسات الطبية
- استقبال المرضى والزوار بشكل لبق يعكس صورة العيادة الراقية
- تسجيل بيانات المرضى بدقة على النظام الإلكتروني
- دعم الفريق الإداري والسريري في الأعمال المكتبية اليومية
- الحفاظ على تنظيم وترتيب منطقة الاستقبال بشكل دائم
- التعامل مع المعلومات الحساسة بسريّة ومهنية عالية
- إجادة اللغة الإنجليزية تحدثًا وكتابة (ويُفضل إتقان اللغة العربية)
- الإقامة في البحرين أو وجود تصريح عمل ساري
- خبرة سابقة في مجال الاستقبال الطبي أو الضيافة أو خدمة العملاء
- مهارات تواصل ممتازة وقدرة على التعامل مع المكالمات الهاتفية باحتراف
- تنظيم عالي وقدرة على أداء مهام متعددة بدقة
- مظهر أنيق وأسلوب مهني وهدوء تحت الضغط
- معرفة جيدة باستخدام الحاسوب وأنظمة الحجز
- بيئة عمل راقية ضمن فريق محترف
- فرصة للنمو المهني في مجال الجمال والطب التجميلي
- التعامل مع مرضى محليين ودوليين في عيادة مرموقة
- دور أساسي في تمثيل واجهة المؤسسة وتقديم تجربة أولى مميزة
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3
Front Desk & Patient Communication Coordinator (منسق استقبال واتصالات المرضى)
Manama, Capital
Qureos
Posted 11 days ago
Job Viewed
Job Description
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منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
Get AI-powered advice on this job and more exclusive features.
Front Desk & Patient Communication Coordinator
Also known as: Front Office Executive | Patient Call Coordinator | Reception Administrator | Client Service Representative | Medical Front Desk Officer | Call & Scheduling Specialist | Guest Relations Receptionist
Location: Kingdom of Bahrain
A leading private institution in the aesthetic and cosmetic medical field in Bahrain is seeking a highly organized and articulate Front Desk & Patient Communication Coordinator to join our reception and admin team.
This role is ideal for someone who excels in handling patient phone calls, appointment scheduling, and administrative support, all while delivering a warm, luxury-level experience for every client.
Key Responsibilities
- Answer and manage incoming phone calls and patient inquiries with professionalism
- Schedule appointments, consultations, and follow-up visits across departments
- Greet patients and guests, ensuring a welcoming front-desk experience
- Accurately log patient data and maintain appointment records using the clinic’s system
- Support the clinical and admin teams with day-to-day front office duties
- Ensure the reception area reflects the high standards of the clinic at all times
- Handle confidential information with care and discretion
- Fluent in English (Arabic is a strong advantage)
- Based in Bahrain or with valid Bahrain residency
- Previous experience in a medical, hospitality, or client service front desk role
- Strong verbal communication and call-handling skills
- Excellent organizational and multitasking ability
- Presentable, polite, and confident under pressure
- Proficient in basic computer systems and scheduling tools
- A supportive, professional work environment in a luxury medical setting
- Opportunities for career development in the growing aesthetic and wellness field
- Exposure to a diverse, international patient base
- Stability, structure, and the chance to be the welcoming voice of a respected brand
منسق استقبال واتصالات المرضى
أسماء أخرى للوظيفة: موظف استقبال طبي | منسق مكالمات المرضى | موظف مكتب أمامي | مسؤول حجوزات واستقبال | موظف خدمات العملاء | مسؤول استعلامات وبيانات المرضى
الموقع: مملكة البحرين
تعلن مؤسسة رائدة في مجال الطب التجميلي والعناية بالبشرة عن شاغر وظيفي لوظيفة منسق استقبال واتصالات المرضى.
نبحث عن شخص منظم، لبق، ويتقن إدارة المكالمات الهاتفية، تنظيم المواعيد، وتقديم تجربة استقبال راقية لزوار ومرضى العيادة.
المهام الرئيسية:
- استقبال المكالمات الواردة والرد على استفسارات المرضى باحترافية
- تنسيق المواعيد والاستشارات والجلسات الطبية
- استقبال المرضى والزوار بشكل لبق يعكس صورة العيادة الراقية
- تسجيل بيانات المرضى بدقة على النظام الإلكتروني
- دعم الفريق الإداري والسريري في الأعمال المكتبية اليومية
- الحفاظ على تنظيم وترتيب منطقة الاستقبال بشكل دائم
- التعامل مع المعلومات الحساسة بسريّة ومهنية عالية
- إجادة اللغة الإنجليزية تحدثًا وكتابة (ويُفضل إتقان اللغة العربية)
- الإقامة في البحرين أو وجود تصريح عمل ساري
- خبرة سابقة في مجال الاستقبال الطبي أو الضيافة أو خدمة العملاء
- مهارات تواصل ممتازة وقدرة على التعامل مع المكالمات الهاتفية باحتراف
- تنظيم عالي وقدرة على أداء مهام متعددة بدقة
- مظهر أنيق وأسلوب مهني وهدوء تحت الضغط
- معرفة جيدة باستخدام الحاسوب وأنظمة الحجز
- بيئة عمل راقية ضمن فريق محترف
- فرصة للنمو المهني في مجال الجمال والطب التجميلي
- التعامل مع مرضى محليين ودوليين في عيادة مرموقة
- دور أساسي في تمثيل واجهة المؤسسة وتقديم تجربة أولى مميزة
- Seniority level Entry level
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Technology, Information and Internet
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4
Customer Service Executive
Manama, Capital
Bahrain Telecommunications Company
Posted 24 days ago
Job Viewed
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills- Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
- Understand and investigate the queries, requests, or complaints.
- Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
- Provide accurate, valid, and complete information or solutions by using the right sources of information.
- Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
- Inform the Team Leader when a recurrent problem appears to prevent further cases.
- Maintain and update customer information in the database.
- Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
- Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
- Keep abreast of products and promotions to provide exceptional customer support.
- Take ownership of attending training sessions as per the plan.
- Complete PMR processes and employee engagement surveys on time.
- Continuously share knowledge and understanding of the telecom industry and business trends.
Employment Type: Definite Period Contract (DPC)
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5
Customer Service Representative
Manama, Capital
Tafaseel BPO
Posted 7 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
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6
Customer Service Representative
Manama, Capital
Healthscope
Posted 11 days ago
Job Viewed
Job Description
High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!
Job Specification- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative
Manama, Capital
Braxtone Group.
Posted 11 days ago
Job Viewed
Job Description
1. BRIEF DESCRIPTION OF JOB FUNCTION
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell, up-sell and cross-sell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating information and ensuring accuracy of data records
1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)
- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills
- Strong English language skills
- Good understanding of the services
- Be highly computer literate, particularly in Microsoft Office Products
2. TYPICAL WORKING CONDITIONS
Normal Working Hours: 40 hours a week
Working Timing: rotating shift.
Work may require occasional weekend and/or evening work.
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This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Manama, Capital
RESO
Posted 11 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
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