Customer Support Representative Power & Energy

Full Job Description

Client of Emirates Consulting Group LLC ( ECG)

• Maintain phone and web queue availability as required to meet service standards.
• Research and resolve complex customer situations.
• Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.
• Verify customer records for accuracy and update as necessary.
• Engage and educate customers on all loyalty programs, promotions, and customer specific offers.
• Perform follow-up tracking of forwarded customer inquires to ensure that all requests are addressed.
• Assist customers with Company s web sites and mobile applications.
• Escalate customer issues to a higher-level Customer Support staff member when necessary.
• Conduct telephone calls to customers to rate the quality of the resolution to their issues.
QUALIFICATION
• Customer service or retail call center environment required.
• H.S. Diploma or General Education Degree (GED) required.

• Recruitment
• Placement Firm
• Executive Search

• Helpdesk
• Customer Service
• Telecalling

• Customer Support Representative Power & Energy

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