Direct Sales Executive
Job Details
Full Job Description
Job Objective
Act as a front line sales executive and
contribute to the revenue share through retail and direct sales.
Address customer service request ensuring high level of customer
satisfaction, thereby support the Organization in effectively building
and maintaining customer relationship Primary Responsibilities
Financial
• Promote and cross sell Batelco existing range of
products and services through retail shops, telemarketing, road shows
and other events and achieve individual sales targets
Operational
• Conduct market study to scan areas to identify venues for
hosting Events, Roadshows etc.
• Conduct roadshows, events and
make telemarketing calls to generate sales leads
• Process all
types of customers’ service requests e.g. service provisioning/ bill
payments/ queries/ complaints etc. in a timely and accurate manner
• Regularly track and clear all suspended and rejected service
requests
• Conduct back ground checks e.g. credit check, age,
black list for provisioning the services
• Collect, validate and
attach/ upload consumer documents and initiate the service
provisioning requests
• Restore disconnected services in time in
line with credit controls procedures, after receiving the outstanding
dues on customers’ accounts
• Carry out daily cash and revenue
collection in a safe and secured manner. Prepare and tally daily
financial transactions
• Deposit all revenue collections ready for
Banking within the stipulated time period
• Conduct and report
daily stocktakes to ensure optimum inventory level are
maintained
• Liaise with internal departments to address
customers’ queries related to partial payments, disputes, instalments,
refund of deposit, or transfer etc.
• Liaise with the Product
Marketing and Marketing Communication teams for any promotions at
Retail outlets
• Follow process and quality standards while
addressing customers’ requests and ensure high level of customer
satisfaction
• Undertake execution of any project/ initiative for
the department and organization as identified from time-to-time based
on business needs
People
• Take ownership for attending the
trainings as per the plan
• Take ownership for completing PMS
process, employee engagement surveys in time
• Continuously share
the knowledge and understanding of the telecom industry and business
trends
Direct Sales Executive
Bahrain Telecommunications Company
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