EN - Food & Beverage Manager
Job Details
Full Job Description
Join us at Accor, where life pulses with passion!
Mercure Grand Hotel "Bahrain"
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is
a work of
heart ,
Join
us and become a
Heartist .
Food & Beverage Manager
Are
you a passionate foodie who is not afraid of thinking outside the box?
Then, we have the job for you! As a Food & Beverage Manager, you will
strategically lead the team to take guest satisfaction to the next
level.
.Ensures the high standard of services provided for
guests and the attainment of the department's qualitative and
quantitative targets
• Conveys the hotel's image and atmosphere
through his/her exemplary attitude, warm and friendly welcome,
availability and frequent presence in the field
• Manages and
motivates the teams in order to improve sales and the quality of F&B
services
• Improves the department's results by increasing sales
and the productivity of F&B points of sale
• Leads and brings life
to Mercure projects and identity features in the department (Echanson,
service certification etc)
• Enhances guest satisfaction
•
Handles guest comments and complaints, ensuring follow-up
•
Develops close relationships with guests to encourage loyalty
•
Ensures guests receive a warm and personalised welcome.
•
Develops excellent relations with guests
• Prepares the commercial
action plan for the department and ensures implementation
• Sets
daily sales targets for the team
• Analyses guests' comments and
shares them with the team
• Launches and deploys marketing
initiatives in the local area in order to increase revenue
• Works
in close collaboration with the sales department to ensure a high
standard of service and satisfaction for meetings customers
• Knows
the market and customer expectations
• Keeps close track of what
the competition is doing
• Uses sense of creativity and innovation
to facilitate commercial operations.
• Draws up the
department's annual budget in line with hotel strategy
• Ensures
that management results are in line with the hotel's targets
•
Guarantees the respect of procedures governing cash operations,
administration and audits, in line with the brand's internal audit
guidelines
• Adapts department organisation as required and manages
headcount for optimum "prime cost"
• Draws up, implements and
ensures that internal checks are properly carried out
• Supervises
purchasing for the restaurant and kitchen, manages stocks and checks
that AccorShop purchasing targets are met as decided by the brand
•
Ensures that the equipment and cultural assets of the department
remain in good condition and working order
• Checks inventories
that have been carried out
• Takes part in "Debtor" meetings and
implements actions to recover debt
Your experience and skills
include:
Service focused personality is essential and previous
leadership experience required
Proven ability to build and maintain
good relationships with all stakeholders
Communicate thoughts,
actions and opportunities clearly with strong networking
skills
Ability to lead by example, believe in a strong team culture
and set the scene for high performance
Your team and working
environment:
In 1-2 sentences, introduce the team, property or
office environment in a way that reflects the culture
Note:
Customization may be included for any specific local or legislative
requirements, such as work permits
Our commitment to Diversity &
Inclusion:
We are an inclusive company and our ambition is to
attract, recruit and promote diverse talent.
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