HELPDESK SPECIALIST

Full Job Description

Job Description

To support and provide a rapid response service to inquiries from users

and clients of the Organization, to help resolve problems and queries related to

IT.

Roles & Responsibilities:

Receive and undertakes logs reported through the Help Desk

phone number.

Receive and undertakes logs reported through the Help Desk email

or system.

Support and troubleshoot user community in use MIS systems and

basic issues.

Forward logs to the competent authority.

Follow up to completion of and finalize the logs with the competent

authority.

Keeps users informed of updates, known errors, new facilities or

any IT related changes, which may affect their working

environment, by sending circulates and notices.

Register all logs related to Technical Support.

Submit regularly report about logs.

Perform other duties and related tasks as may be required from time

to time

Educational Qualifications & Certifications

National Diploma in Computer science or Computer Engineering

Certification in A+, N+, MCDST and MOUS are preferable

Experience

Minimum 3 years progressive experience in in helpdesk or technical

support.

Skills Required:

Good communication skills.

Must be Fluent in English (speaking, reading and writing) and

preferably Arabic.