Head of Services – After Sales, Automotive Service (light vehicles)

Full Job Description

Key Responsibilities:

• Oversee all aspects of the service department and related operations and be responsible for the profit, service quality and customer satisfaction that the department generates.
  
• Establish sales, profit, customer service and productivity objectives, to forecast future performance and undertake periodic performance reviews, implementing improvement activities.
  
• Develop, recommend and implement service standards, policies and procedures, as per company and Principal’s guidelines
  
• Develop, recommend and implement annual budgets and plans for the department
  
• Carry out periodic result reviews and implement actions to meet the budget
  
• Establish profit and customer satisfaction index targets and device necessary action plans
  
• Ensure the service work quality (Fix it right the first time) of the department, through the Workshop Manager
  
• Establish collaborative and cooperative relations with other departments as required
  
• Ensure that a good and safe work environment is maintained
  
• Recruit necessary employees for the department and manage their working hours or shifts as per requirements
  
• Evaluate and monitor the performance of department employees, and ensure their training as per principals requirements.
  
• Ensure the manufacturer’s warranty policy is followed.
  
• Ensure effective utilization of the facility, work bays and staff
  
• Manage department expenditures and maintain proper control of consumable purchases
  
• Organize local purchases and undertake tools and equipment ordering for service department purchases, following company policies
  
• Help to develop marketing initiatives and campaigns for the department which will improve profitability and business
  
• Work closely with Principals always
  
• Develop, implement and manage service contracts with fleet clients as per opportunities arising
  

Essential:

• Graduate in Automobile Engineering and 15 -20 years’ experience (min. 5 years in Service Manager role) in the automobile service business.
  
• Leadership capability and people management skills
  
• Team Player
  
• Good Communication and Customer Service Skills
  
• Problem Solving ability
  
• Basic financial & accounting skills
  
• Technical and Product knowledge
  
• GCC Experience required

Salary for the role is BD 2000 +
Housing +++