Manager Logistics Operations

Full Job Description

About Us

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in , we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000 employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in , we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Responsible for ensuring smooth flow of operations for all day-to-day on-ground operations and continuous improvement of rider compliance and performance by working closing with other stakeholders including customer support teams, vendors and riders.

1. Lead a team of supervisors that communicate with and support riders on the ground and via remote channels to ensure smooth operations.
2. Ensure the right processes and controls are in place to monitor and report on rider compliance metrics.
3. Track and report progress of rider quality KPIs on a daily, weekly and monthly basis.
4. Own monitoring, reporting and resolution of rider issues.
5. Work with the dispatch team to optimize processes & SLAs to meet operational requirements and suggest improvements where needed.
6. Act as a point of contact for internal and external stakeholders for topics involving rider compliance.
7. Lead the team to complete Ad-hoc tasks and projects.
8. Monitor and improve the performance of the logistics operations team members and upskill them to support their growth.

Bachelor's or master’s degree
Experience in managing a logistics fleet
Excellent people management skills: Experience with managing a large team.
Strong communication skills, both written and verbal. English and Arabic is required, Urdu is a plus.
Able to set up and develop Processes and SLAs.
Able to analyze data and create comprehensive reports.
Able to use complex computer systems.
Able to work under pressure, handle stress, and work in a diverse environment.