SERVICE DESK SPECIALIST

Full Job Description

Job Duties:

• Work as front-line operator, in IT Customer Service Center
• Attend calls and educate users about IT best practices
• Analyze incident tickets
• Resolve Incidents to achieve maximum First Call Resolution(FCR)
• Monitor, analyze and update incident & service request tickets logged in the Service Desk system.
• Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & of common IT issues.
• Manage difficult users skillfully
• Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)

Skill Sets required :
Windows 10 & Office 365 Certificate or Experience; Analytical skills; Communication Skills; Customer Relationship skills; Proficiency in using IT Service Management application after being provided basic training; Customer Service Orientation and good written and verbal communication skills
Minimum experience required - 2-3 years

Interested candidates may send in their CVs to