What Director Of Guest Services Jobs are in Bahrain?

About the Role Our client is looking for an innovative and results-driven Director of Guest Experience to lead their remote guest engagement initiatives. This executive position is responsible for defining and implementing strategies that elevate the overall guest journey, ensuring unparalleled satisfaction and fostering loyalty across all touchpoints. As a fully remote role, you will leverage your expertise to design and deploy programs that enhance guest interactions, from pre-arrival to post-stay, utilizing digital platforms and remote communication channels. The successful candidate will be a visionary leader with a profound understanding of customer service excellence within the hospitality sector. You will work closely with cross-functional teams to ensure a cohesive and exceptional experience for every guest. This is a unique opportunity to shape the future of guest relations for a prominent hospitality brand from the comfort of your home office. Your strategic insights and passion for service will be critical in setting new benchmarks for guest satisfaction in a dynamic and evolving market. We are committed to creating exceptional experiences, and your role will be central to achieving this mission. You will have the autonomy to develop creative solutions and lead by example, driving a culture of guest-centricity throughout the organization. Key Responsibilities

• Develop and execute a comprehensive guest experience strategy to enhance satisfaction and loyalty.
• Design and implement programs and initiatives to improve guest interactions across all channels.
• Monitor guest feedback and online reviews, identifying trends and implementing corrective actions.
• Collaborate with marketing, operations, and technology teams to ensure a seamless guest journey.
• Train and empower remote staff on best practices for guest engagement and service recovery.
• Analyze guest data to identify areas for improvement and personalized service opportunities.
• Develop and manage the budget for guest experience initiatives.
• Champion a culture of service excellence throughout the organization.
• Stay informed about emerging trends and technologies in guest experience management.
• Report on key performance indicators related to guest satisfaction and loyalty.

Requirements

• Master's degree in Hospitality Management, Marketing, or a related field; PhD is a plus.
• At least 10 years of experience in guest relations, customer experience, or a similar role within the hospitality industry, with a focus on strategy development.
• Proven ability to design, implement, and manage successful guest experience programs.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Outstanding communication, presentation, and interpersonal skills.
• Experience working with and managing remote teams effectively.
• Proficiency in CRM systems, data analytics tools, and guest feedback platforms.
• Demonstrated ability to drive change and innovation in customer-focused environments.
• A deep understanding of the luxury hospitality market is highly desirable.
• Must be legally able to work remotely from Riffa, Southern, BH .

Benefits

• Executive-level compensation package including base salary and significant bonus potential.
• Full suite of health and wellness benefits.
• Generous retirement savings options.
• Significant opportunities for professional growth and leadership development.
• Remote work flexibility with a focus on work-life balance.
• Annual allowance for travel and conferences.
• Access to exclusive industry networking events.
• Opportunity to lead impactful guest experience strategies for a renowned brand.

About the Role

Our client, a stylish modern hotel in Busaiteen, Muharraq Governorate , is seeking an enthusiastic and customer-focused Guest Services Supervisor. This role involves supporting the Front Office Manager in overseeing daily front desk operations and ensuring guests receive exceptional service throughout their stay. You will be responsible for supervising the front desk team, handling guest interactions, and resolving issues to ensure satisfaction. This is an excellent opportunity for an aspiring hospitality professional to take on more responsibility and develop leadership skills in a dynamic environment. The role requires a blend of operational expertise and interpersonal finesse.

Key Responsibilities

• Supervise and guide the front desk team to ensure efficient and friendly guest service.
• Handle check-ins and check-outs, managing reservations and guest accounts accurately.
• Respond to guest inquiries, requests, and complaints in a professional and timely manner.
• Assist in training new front desk agents and provide ongoing coaching.
• Ensure the lobby area and front desk are presentable and well-maintained.
• Assist with room block management and group arrivals/departures.
• Handle cash, credit card, and other financial transactions accurately.
• Coordinate with other hotel departments to meet guest needs effectively.
• Implement hotel service standards and ensure they are consistently met.
• Provide information about hotel services, local attractions, and activities.

Requirements

• Previous experience in a front desk or guest services role, with at least 1 year in a supervisory or senior agent capacity.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and ability to multitask.
• A proactive approach to problem-solving.
• Ability to work flexible shifts, including weekends and holidays.
• Team player with strong leadership potential.
• Fluency in English is required; Arabic language skills are a significant advantage.
• High school diploma or equivalent; further education in hospitality is a plus.
• Professional appearance and demeanor.

Benefits

Our client offers a competitive salary, health insurance, and opportunities for career advancement within the hospitality industry. Enjoy staff discounts on hotel services and dining. Be a vital part of a friendly team dedicated to guest satisfaction in Busaiteen, Muharraq Governorate .

About the Role Our client, a highly regarded hospitality provider, is seeking a dedicated Guest Services Coordinator to enhance the overall guest experience. This role is pivotal in ensuring that all guest needs and requests are met efficiently and courteously, contributing significantly to guest satisfaction and loyalty. Operating in a fully remote capacity, the Guest Services Coordinator will manage inquiries, coordinate services, and proactively address guest concerns via phone, email, and chat. The ideal candidate possesses exceptional communication skills, a keen eye for detail, and a genuine passion for service excellence. This is an excellent opportunity for a motivated individual to excel in a remote-first environment, contributing to the seamless delivery of premium hospitality services. Key Responsibilities

• Respond promptly and professionally to all guest inquiries and requests via various communication channels.
• Coordinate guest services such as reservations, transportation, dining arrangements, and special requests.
• Proactively identify and address guest needs to ensure a comfortable and memorable stay.
• Handle guest complaints and service recovery efforts effectively, escalating issues when necessary.
• Maintain accurate guest records and update information in the customer relationship management (CRM) system.
• Liaise with internal departments (e.g., Housekeeping, Maintenance, Food & Beverage) to fulfill guest requests.
• Provide information about hotel amenities, local attractions, and activities.
• Assist in the development and implementation of guest service standards and procedures.
• Gather guest feedback and contribute to service improvement initiatives.
• Ensure a consistent and high-quality guest experience throughout their interaction with the organization.

Requirements

• Previous experience in customer service, hospitality, or a related guest-facing role.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a passion for delivering outstanding service.
• Proficiency in using communication tools, CRM software, and standard office applications.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• A proactive and problem-solving attitude with keen attention to detail.
• Ability to work independently with minimal supervision.
• Flexibility to work varying shifts as needed.
• High school diploma or equivalent required; further education or certifications in hospitality are a plus.
• A reliable internet connection and a dedicated workspace are essential for this remote role.

Benefits

• Competitive salary package reflecting skills and experience.
• Fully remote position offering significant work-life balance and flexibility.
• Opportunities for professional growth and skill development in the hospitality sector.
• Access to training programs and resources.
• A supportive and collaborative virtual team environment.
• Employee discounts on services provided by the client.
• Contribution to a company focused on exceptional guest experiences.

About the Role Our client, a luxury hotel in the vibrant capital city of Sitra , is seeking an engaging and resourceful Concierge & Guest Services Supervisor. This role is instrumental in creating memorable experiences for guests by providing personalized assistance and information. You will lead a team of concierges, ensuring seamless service delivery and handling a wide array of guest requests, from local recommendations and restaurant bookings to arranging transportation and special experiences. The ideal candidate possesses outstanding local knowledge, exceptional interpersonal skills, and a passion for exceeding guest expectations. This position requires a dedicated individual who thrives on providing exceptional service and possesses a strong understanding of the hospitality industry. A proactive approach to problem-solving and a commitment to maintaining the hotel's reputation for excellence are paramount. Key Responsibilities

• Supervise and train the concierge team, ensuring adherence to hotel standards and service excellence.
• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, transportation arrangements, and event ticketing.
• Provide knowledgeable recommendations and information about local attractions, dining, and entertainment.
• Maintain up-to-date knowledge of hotel services, local events, and points of interest.
• Handle guest inquiries and resolve complaints efficiently and professionally.
• Liaise with other hotel departments to fulfill guest requests promptly.
• Manage the inventory of collateral and supplies for the concierge desk.
• Ensure the concierge desk is well-presented and welcoming at all times.
• Assist in developing and updating concierge service materials and guest information resources.

Requirements

• Minimum of 2 years of experience in a concierge or guest services role within the luxury hospitality sector.
• Proven leadership or supervisory experience is highly desirable.
• Exceptional knowledge of Sitra and surrounding areas, including attractions, dining, and cultural experiences.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel reservation systems and concierge software.
• Fluency in English is required; additional languages (e.g., Arabic, French, German) are a significant advantage.
• A polished and professional demeanor, with a passion for service excellence.
• Ability to multitask and perform well under pressure in a fast-paced environment.
• High school diploma or equivalent; hospitality certification is a plus.

Benefits Our client offers a competitive salary and benefits package, including health insurance and paid time off. You will have the opportunity to work in a prestigious hotel environment and grow your career within the hospitality industry. This role is based in Sitra , Bahrain , offering a dynamic and rewarding work experience. Benefit from employee discounts and a supportive team atmosphere.

About the Role Our client, a prestigious hotel in **Busaiteen, Muharraq, BH**, is seeking a highly motivated and experienced Guest Services Manager. This role is central to ensuring an exceptional and seamless guest experience from arrival to departure. You will lead the front office, concierge, and bell desk teams, setting the standard for service excellence and operational efficiency. The ideal candidate will have a deep understanding of luxury hospitality, a passion for guest satisfaction, and strong leadership capabilities. You will be responsible for training and developing staff, managing service standards, resolving guest issues, and contributing to the hotel's reputation for outstanding hospitality. This is a key position within a premier **Busaiteen** hotel.

Key Responsibilities

• Oversee all front office operations, including check-in/check-out, reservations, and guest inquiries.
• Lead, train, and motivate the front desk, concierge, and bell staff to deliver impeccable service.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Handle guest complaints and resolve issues promptly and professionally to ensure a positive outcome.
• Ensure adherence to all hotel policies, procedures, and service standards.
• Monitor operational performance and implement improvements to enhance efficiency.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Manage guest profiles and preferences to personalize stays and anticipate needs.
• Conduct regular staff performance reviews and provide ongoing training and development opportunities.
• Maintain a visible presence on the floor, engaging with guests and staff to ensure service standards are met.

Requirements

• Minimum of 4 years of experience in front office management or guest services within the hospitality industry, preferably in a luxury setting.
• Proven experience in leading and motivating a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of hotel operations, PMS systems, and service standards.
• Familiarity with the **Bahraini** hospitality market and customer expectations.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Fluency in English is required; knowledge of Arabic is a strong advantage.
• A professional appearance and a genuine passion for guest service.
• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Must be legally eligible to work in **Bahrain**.

Benefits A competitive salary, comprehensive medical insurance, and opportunities for career advancement within a leading hospitality group are offered. Join our dedicated team and contribute to exceptional guest experiences in **Busaiteen**.

About the Role Our client, an exclusive luxury resort located in the serene environs of Salmabad, Northern, BH , is actively searching for a highly motivated and sophisticated Guest Experience Director. This senior leadership position is crucial in defining and elevating the guest journey across all touchpoints of the resort. You will be responsible for developing and implementing innovative strategies to ensure unparalleled service standards, foster guest loyalty, and enhance the overall reputation of the property. This role requires a blend of strategic thinking, meticulous attention to detail, and an innate ability to anticipate and exceed guest expectations. If you are passionate about luxury hospitality and possess a proven track record in delivering exceptional guest services, we invite you to apply and shape the future of guest satisfaction. Key Responsibilities

• Design and implement comprehensive guest experience strategies that align with the resort's luxury brand positioning.
• Oversee and manage all guest-facing departments, including front desk, concierge, in-room dining, and guest relations.
• Develop and conduct staff training programs focused on service excellence, etiquette, and personalized guest interaction.
• Monitor guest feedback from various channels (surveys, reviews, direct comments) and implement service recovery protocols effectively.
• Analyze guest satisfaction data to identify trends, areas for improvement, and opportunities for service innovation.
• Collaborate with marketing and sales teams to ensure consistent brand messaging and promote tailored guest experiences.
• Manage the guest relations team, providing leadership, coaching, and performance management.
• Act as a brand ambassador, embodying the resort's commitment to luxury and exceptional service at all times.

Requirements

• Minimum of 5 years of progressive experience in luxury hospitality management, with a focus on guest relations or guest experience.
• Proven ability to develop and implement successful guest satisfaction programs.
• Exceptional understanding of luxury service standards and discerning guest expectations.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Ability to think strategically, solve problems creatively, and make sound decisions.
• Excellent command of English, with strong written and verbal communication skills. Knowledge of additional languages is a plus.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable.

Benefits This position offers a competitive annual salary, performance-based bonuses, and a comprehensive benefits package including health insurance and paid time off. The resort provides ample opportunities for career advancement within a globally recognized brand. Join a team dedicated to creating unforgettable experiences for our esteemed guests in beautiful Salmabad, Northern, BH . This is a hybrid role, requiring a balance of on-site presence and remote work flexibility.

Manama, BHR
Full-time
Clearance Requirement: Secret
**Company Description**
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
**Job Description**
Overview
*** This position is contingent upon contract award ***
SOS International LLC is seeking a Program Director for a $50 million/year operation and maintenance (O&M) and life support services (LSS) contract in the Middle East.
The Program Director has full authority to act for SOSi on all contract matters relating to this contract. The Program Director will lead and manage a multi-site, high-value contract delivering Operations & Maintenance (O&M) and Life Support Services (LSS) in multiple locations in the Middle East. This role is responsible for strategic oversight, operational execution, client engagement, and financial performance of the program. The Program Director ensures compliance with contractual obligations, drives continuous improvement, and fosters a culture of safety, quality, and accountability.
Essential Job Duties
+ Develop and implement strategic plans to meet contract objectives and performance metrics.
+ Serve as the primary point of contact for the client, ensuring alignment with mission requirements and expectations.
+ Oversee daily operations including facilities management, utilities, maintenance, housing, food services, transportation, and other life support functions.
+ Ensure operational efficiency, reliability, and responsiveness across all service areas.
+ Implement and monitor KPIs and SLAs to ensure service excellence.
+ Manage the program's $50M annual budget, ensuring cost control, forecasting accuracy, and profitability.
+ Review and approve financial reports, invoices, and procurement activities.
+ Identify opportunities for cost savings and operational efficiencies.
+ Lead a diverse team of site managers, technical staff, and subcontractors across multiple locations.
+ Recruit, train, and retain high-performing personnel.
+ Promote a culture of safety, compliance, and professional development.
+ Ensure compliance with all contractual, legal, and regulatory requirements.
+ Develop and implement risk mitigation strategies.
+ Maintain readiness for audits, inspections, and client reviews.
+ Build and maintain strong relationships with government and commercial clients.
+ Provide regular program updates, performance reports, and strategic recommendations.
+ Address client concerns promptly and effectively.
**Qualifications**
Minimum Requirements
+ Active in Scope Secret Security clearance.
+ Bachelor's degree in Engineering, Business Administration, Facilities Management, or a related field.
+ Minimum five (5) years of experience managing large-scale O&M and/or LSS contracts, preferably in the Middle East.
+ Proven leadership in multi-site, international operations.
+ Experience managing multinational workforces (American Nationals, Third Country Nationals and/or Local Nationals).
+ Strong financial acumen and experience managing annual budgets of $50M+.
+ Excellent communication, negotiation, and stakeholder management skills.
+ Familiarity with US Government contracting (e.g., DoD, DoS) is highly desirable.
+ PMP or equivalent certification is a plus.
Preferred Qualifications
+ Master's degree preferred.
**Additional Information**
**Work Environment**
+ Frequent travel between program operating locations.
+ Must be able to work in austere environments and adapt to cultural and operational nuances.
**Working at SOSi**
All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Developing & Executing Sales Strategies**
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
**Managing Sales Activities**
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.