4 Airport Administration jobs in Bahrain

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Strategic Resources, Inc. (SRI) is an international, ISO 9001, 2000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical Customer Service/Administrative Support Services to the Navy’s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.

Overview : We are seeking a dedicated and organized Customer Service/Administrative Support Specialist to join our team. This role is essential in ensuring smooth operations and providing high-quality support to our customers and staff. The ideal candidate will have strong customer service skills, a solid understanding of office automation software, and the ability to manage multiple administrative tasks efficiently. If you thrive in a fast paced environment and enjoy helping others, this position offers an exciting opportunity to contribute to a team that supports our military community.

Tasks and Responsibilities : In this role, you will be the first point of contact for customers, providing general information and referrals, and ensuring they are directed to the appropriate staff members. You will also support the administrative needs of the team, including scheduling, correspondence, and data entry. Additionally, you will participate in emergency preparedness and response activities, ensuring all related services are documented accurately.

Essential Duties And Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.
• Provide general information and referrals to military and community resources.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments.
• Perform administrative and clerical services, including finalizing correspondence, preparing military messages, and managing files.
• Assist in making travel arrangements and distributing mass mailings.
• Ensure all information and referral services are entered and tracked in FFSMIS.
• Provide administrative support for the Counseling and Advocacy Program, including data entry, scheduling appointments, and managing sensitive customer interactions.
• Participate in emergency response exercises and facilitate FFSP participation in public awareness campaigns.

Supervisory Responsibilities

• None.

Other Skills And Abilities

• Excellent customer service skills with the ability to handle potentially difficult or distraught clients.
• Proficient in the use of office automation software, including word processing, spreadsheets, and email.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Effective communication skills, both oral and written.

Competencies

• Customer Focus: Demonstrates a commitment to meeting the needs of internal and external customers.
• Communication: Clearly and effectively communicates with customers and team members.
• Attention to Detail: Ensures accuracy in administrative tasks and data entry.
• Teamwork: Works well with others and contributes to a positive team environment.

Required Education And Experience

• High school diploma or GED.
• Demonstrated customer service experience.
• Working knowledge of computers and office automation software.
• Experience in an administrative support role is preferred.

This position offers an excellent opportunity to play a vital role in supporting the operations of a program dedicated to serving our military community. If you have the skills and experience required and are eager to contribute to a mission-driven organization, we encourage you to apply. #J-18808-Ljbffr

**This opportunity is contingent on the position still being available at time of start**

**Job Title**:Customer Service/Administrative Support

**Summary**

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

**Essential Duties and Responsibilities**
- Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
- Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
- Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
- Provide administrative and clerical services
- Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
- Ensure that information and referral services provided are entered and counted in FFSMIS
- Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

**Supervisory Responsibilities**
- This job has no supervisory responsibilities.

**Required Education and/or Experience Qualifications**
- High school diploma or GED
- Experience working with computers and office automation software
- Knowledge of basic customer service skills
- Ability to handle multiple tasks and determine priority of tasks
- Strong verbal and written skills
- Possess a general knowledge base of community and military resources
- Ability to follow directions carefully and understand complex protocols
- Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
- Knowledge of military lifestyle, ranks, and organizations

**Preferred Qualifications**
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

**Other Skills and Abilities**
- This position requires access to U.S. Government facilities and systems.
- U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:

- **Ability to work both independently and as part of a team.**:

- **Interpersonal Skills - **Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- **Oral Communication -** Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- **Written Communication -** Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- **Quality Management -** Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- **Judgment -** Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

**Physical Demands**:Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

**Work Environment**:The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work enviro

GF1490 - Associate – Airport Operations Performance

Company

Division

Operations

Location

Department

Operations

Closing Date

24-Nov-2024

JOB PURPOSE

Conduct Airport Service Quality (ASQ) surveys, fieldwork studies, and other data collection initiatives. This role is essential for gathering insights into passenger journey and operational efficiency. The Associate will ensure accurate data collection, analysis, and reporting to support continuous improvement efforts and enhance overall customer satisfaction.

Responsibilities include collaborating with various airport stakeholders, maintaining high standards of data integrity, and contributing to strategic decision-making processes based on collected data.

KEY ACCOUNTABILITIES

1. Conduct Surveys: Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.
2. Execute ASQ fieldwork in accordance with the Airport Council International (ACI) guidelines and established sample plans, ensuring adherence to best practices.
3. Assess Airport Services: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.
4. Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions. Provide insights and feedback to support continuous improvement in airport services and operations fostering a culture of excellence and responsiveness to passenger needs.
5. Prepare detailed reports on findings, highlighting areas of improvement and recommending actions to enhance service quality based on conducted surveys and studies.
6. Stakeholder Management: Work closely with various departments, including customer service, operations, and management, to ensure alignment on service standards and improvement initiatives. Engage with passengers, stakeholders, and airport authorities to gather qualitative feedback, enriching the quantitative data collected through surveys.

QUALIFICATIONS & EXPERIENCE

Minimum: High School Diploma.

Desirably: experience in aviation or business field.

COMPETENCIES & SKILLS

Fluent in the main local language (Arabic).

Upper-intermediate knowledge of English.

Excellent verbal and written communication skills for effective survey administration and reporting.

Good interpersonal skills to interact effectively with passengers, staff, and stakeholders.

High level of attention to detail in conducting quality checks and data collection.

Proficiency in using survey tools, data collection devices, and reporting software (Excel, PowerPoint, Word).

Ability to identify issues and propose practical solutions to enhance service quality.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

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