5 Customer Service & Helpdesk jobs in Bahrain

ZAIN1292 - B2B Technical Support Specialist

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Skills and Knowledge

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Qualifications and Experience

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr

**Description**
Leidos is seeking a **Network Services Specialist** to support **computer systems and network operations** to support the MARCENT program in **Bahrain** . This role involves **expert technical support** , **server performance optimization** , and **network troubleshooting** to ensure seamless functionality and security.
**Key Responsibilities:**
+ **Maintain and operate computer systems and networks** to ensure efficient performance and reliability.
+ **Deploy vendor security patches** to keep systems secure and up-to-date.
+ **Support storage technologies** , including **Storage Area Networks (SAN)** and **Network Attached Storage (NAS)** , for effective data management.
+ **Optimize server performance** using **tuning and monitoring tools** , proactively addressing issues.
+ **Configure and manage servers** using tools like **Microsoft System Center Operations Manager (SCOM)** and **System Center Configuration Manager (SCCM)** .
+ **Identify and resolve network issues** to maintain seamless operations.
+ **Develop clear technical documentation** , recording configurations, troubleshooting procedures, and system management practices.
**Basic Qualifications:**
+ **Bachelor's degree** with 4 **+ years** of relevant experience. Additional trainings, certifications or experience may be considered in lieu of a degree.
+ **Active Secret clearance** .
+ **Cisco CCNA or CCNA Collaboration certification** .
+ **DoD 8140-required Security+ CE certification** .
+ **Proficiency** in configuring and managing servers using **SCOM and SCCM** .
+ **Expertise** in **storage technologies** like **SAN** and **NAS** .
+ **Strong network troubleshooting skills** .
+ **Technical documentation writing ability** .
+ **Current U.S. passport** with the ability to live and work in an **austere environment** .
**Preferred Qualifications:**
+ **4+ years of experience** in a military environment.
+ **Strong collaboration skills** .
+ **Bachelor's degree** with 7+ **years of relevant experience** .
Join the **Leidos MARCENT team in Bahrain** , where you will play a crucial role in maintaining **network stability and security** in a dynamic and mission-critical environment. Apply today!
EIO2024
**Original Posting:**
June 5, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00160444
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to UAE client inquiries while identifying cross sell opportunities.
**Responsibilities:**
+ Assist in evaluating client financial needs to identify and offer new Citi products and solutions
+ Interact with customer inbound calls and provide customer service, as necessary
+ Align client needs to product service solutions and identify within a complex sales-based environment
+ Communicate the value and benefits associated with Citi products and services to clients
+ Achieve monthly individual/team-based established sales goals
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-3 years of relevant experience
+ Sales and customer service (financial services, call center, retail) experience preferred
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Demonstrated customer centric and service excellence
+ Demonstrated problem-solving and decision-making skills
+ Demonstrated Sales skills
+ Ability to adapt to change, quick learner and flexible towards rapidly changing processes and procedures
+ Open to working in various shifts (24/7 shift rotations)
+ Self-motivated and enthusiastic
**Education:**
+ Bachelors Degree
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**Job Family Group:**
Customer Service
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**Job Family:**
Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Description**
**Make a Difference - Join Our Leidos TRICARE Team in Bahrain!**
Are you looking for a rewarding opportunity? Leidos is accepting applications for a **TRICARE Beneficiary Services Representative (BSR)** , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
**This requisition is for future openings.** **Qualified applicants will be contacted and added to a pipeline for future vacancies.**
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
**What You'll Do:**
+ **Verify Benefits & Enrollment:** Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
+ **Primary Care Manager (PCM) Changes:** Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
+ **Education & Customer Service:** Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
+ **Claims Assistance:** Provide basic claims status updates and support.
+ **Conduct Briefings:** Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
+ **Data Management:** Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
+ **Assess & Escalate Issues:** Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
+ **Compliance & Confidentiality:** Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
+ **Collaborate & Support:** Assist with remote support, train new team members, and other duties as assigned.
**Basic Qualifications:**
+ High School diploma or GED, or equivalent years of experience
+ U.S. Citizenship
+ Eligible to obtain an ID card allowing access to NAS Bahrain
+ Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
+ 3+ years of customer service experience
+ Must meet all country specific requirements
**Essential Skills:**
+ Fluent in English with strong written and oral communication
+ Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
+ Effective at delivering presentations
+ Ability to tactfully communicate with others, both in person and on the phone
+ Self-starter, able to work independently and with minimal supervision
+ Strong organizational, time management, and multitasking abilities
+ High attention to detail
**Preferred Qualifications:**
+ Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
+ Work background in the following areas:
+ U.S. military healthcare delivery system or civilian managed care
+ Medical or clinical environment
+ MHS Genesis or civilian healthcare systems, medical claims
**SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.**
**Original Posting Date:**
2025-02-01
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $0,550.00 - 55,225.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00152621
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.