1 042 Customer Service & Helpdesk jobs in Bahrain

Graduate Customer Success Manager

Urban Ridge Supplies

Posted 2 days ago

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The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What Your Day Will Look Like

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team

What we are looking for in you

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally

Additional skills that you might also bring

  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Job Id: 8jrmt+iZAEl4c5+CHhysR0tUMpybc+yT7RCU3T/HKln7yHq8BeilQGFsuJC49nQ1hW2sjcrPhg==

Enterprise Customer Success Manager (French speaker) #J-18808-Ljbffr
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Customer Service Delivery Manager

Manama, Capital Keeta

Posted 2 days ago

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Job Description

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

  • Overseeing service delivery for both BPO and in-house teams
  • Managing client relationships and ensuring SLAs are met
  • Driving performance, quality, and efficiency across all customer service channels
  • Implementing and optimizing customer service technologies and processes
  • Leading, mentoring, and developing high-performing teams
  • Analyzing customer interaction data to identify trends and opportunities for improvement
  • Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

  • 5+ years of experience in customer service management (multi-channel preferred)
  • Proven expertise in managing both in-house and outsourced teams
  • Strong leadership, problem-solving, and decision-making skills
  • Proficiency in customer service technologies, CRM systems & COPC standards
  • Experience in budget management, data analysis & performance reporting
  • Ability to thrive in a fast-paced, dynamic environment
  • Flexibility in undertaking business trips as required

Location: Bahrain,

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

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Customer Support Representative

Manama, Capital Kanz

Posted 6 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely

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Call Center Agent - Bahrain (Experienced)

Manama, Capital Air Arabia

Posted 6 days ago

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Job Description

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities

  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  • Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  • Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, Training, Languages)

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.

Work Experience

  • Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  • Capability of understanding market trends and channeling them leading to effective customer care solutions.
  • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  • Capable of understanding customers’ problems and direct them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 7 days ago

Job Viewed

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely

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Call Center Agent - Bahrain

Manama, Capital AirArabia-India (G9IN)

Posted 7 days ago

Job Viewed

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Job Description

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Call Center Agent - Bahrain (Experienced)

Date: 18 Aug 2025

Location:

Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities
  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  • Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  • Performs any additional responsibilities as advised by the Line Manager/Supervisor.
Qualifications (Academic, training, languages)
  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.
Work Experience
  • Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  • Capability of understanding market trends and channeling them leading to effective customer care solutions.
  • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  • Capable of understanding customers’ problems and direct them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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ZAIN1893 - B2B Technical Support Specialist

Manama, Capital Zain Bahrain

Posted 7 days ago

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Job Description

About The Role

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You

  • Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
  • Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
  • Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
  • Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
  • Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
  • Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
  • Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
  • Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
  • Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
  • Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
  • Conduct awareness workshops for change processes and compliance tailored for B2B customers.
  • Maintain a history log for all events and activities related to enterprise customers.
  • Perform all other related duties as assigned by the department.

Skills and Knowledge

  • Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
  • Excellent communication and interpersonal skills

Qualifications And Experience

  • Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
  • Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV
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Customer Support Engineer

Yokogawa

Posted 14 days ago

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Job Description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities:
  • Provide timely and quality technical support to customers in the Middle East and Africa region.
  • Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
  • Deliver customer-centric solutions with close coordination with functional experts.
  • Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
  • Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
  • Handle core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management.
  • Provide remote support to customers and internal service engineers for first line support.
  • Execute and maintain secure remote service infrastructure.
  • Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualification & Experience:
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
  • Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
Skills:
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
  • Passion for customer support.
  • Listening skills with a can-do attitude.
  • Good coordination and interpersonal skills.
  • Effective team player with a proactive approach to all situations.
  • Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Proven experience in problem-solving with high morality of the customer.
Diversity Statement:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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Enterprise Customer Success Manager (French speaker)

Canonical

Posted 14 days ago

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Enterprise Customer Success Manager (French speaker) Join or sign in to find your next job

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Enterprise Customer Success Manager (French speaker)

3 days ago Be among the first 25 applicants

Join to apply for the Enterprise Customer Success Manager (French speaker) role at Canonical

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:

  • Mass - SMEs or large businesses starting their journey with Canonical
  • Focus - Large companies with established ARR
  • Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

Location: This role will be based remotely in the EMEA region.

What your day will look like

  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
  • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
  • Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
  • Supporting customers through reactive ticket requests.
  • Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for in you

The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:

  • Native French level required with excellent command of English
  • Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide a conversation about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.
  • Knowledge of agile methodologies.

Additional Skills That You Might Also Bring

  • Experience with Salesforce, Jira and CRMs

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Software Development

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Call center agent

Manama, Capital SWATX

Posted 14 days ago

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Job Description

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.


Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.


Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.


Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.


Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.


Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


Requirements
  1. High school diploma or equivalent is required; a degree in a related field is a plus.
  2. Prior experience in a customer service or call center role is preferred.
  3. Strong communication skills, both verbal and written.
  4. Ability to handle stressful situations and manage customer expectations effectively.
  5. Proficient in using computer systems and CRM software.
  6. Fluency in Arabic is preferred; knowledge of English is an advantage.
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