What Jobs are available for Customer Service & Helpdesk in Bahrain?
Showing 5 Customer Service & Helpdesk jobs in Bahrain
Customer Service Specialist
Posted today
Job Viewed
Job Description
About Us:
Yeebah is a rapidly growing startup based in the heart of Bahrain. We are dedicated to providing top-notch delivery services to our customers, ensuring that their needs are met with efficiency and care. As we expand, we are looking for a dynamic and motivated individual to join our team as a Customer Support specialist.
Role Overview:
We are seeking a customer service agent to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, drivers, and partners. Your primary responsibility will be to handle orders, manage customer inquiries, coordinate with drivers, and ensure seamless operations.
Responsibilities
- Assist customers with placing orders and address any inquiries they may have.
- Coordinate with drivers to ensure timely delivery of orders.
- Manage and update order statuses in our system.
- Resolve any issues or complaints from customers and drivers effectively and efficiently.
- Provide support to the operations team in daily activities.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the continuous improvement of our customer support processes.
Qualifications
- Bachelor's degree in Business, Communications, or a related field.
- At least 1 year to 2 years of customer service experience is required.
- Good English level
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using computer systems and software applications.
- Positive attitude and a willingness to learn.
- Detail-oriented, highly organized, and able to work under pressure.
- Ability to work in a high-paced environment and handle rush hours effectively.
What We Offer:
- Valuable hands-on experience in a growing startup environment.
- Opportunity to work closely with a supportive and dynamic team.
- Flexible working hours (8 Hours per day for 5 working days).
- Potential for future career opportunities within the company.
- Monthly salary up to 150$ per month.
If you are passionate about customer service and eager to gain real-world experience in a startup setting, we would love to hear from you
Apply now as Applications will be reviewed on a rolling basis, so early submission is encouraged.
Join us at Yeebah and be a part of our exciting journey
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Head - Cash Management Operations & Service
Posted today
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Job Description
Job ID: 39099
Location: Manama, BH
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 9 Sept 2025
Key Responsibilities
- Lead the Cash Client Journey Payments teams supporting clients and providing operational capabilities to clients across the network.
- Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations
- Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog
- To direct and control service delivery in relation to Cash Management in the country
- To pro-actively manage risks associated with offering Cash Products, cheque clearing and branches
- Supervise branch staff, including coaching, development and discipline to help meet unit goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
- To create and maintain 'Client Services Oriented' culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction.
To benchmark Client service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership.
Ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
- Ensure that effective business continuity plans and emergency management procedures exist
- Lead projects for various products and mainly Regulatory related projects.
- Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer's instructions.
- Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc
Skills and Experience
- 8+ years in payment/remittance space.
- SWIFT payment knowledge – advanced.
- Cheques and clearing experience.
- Analytical skills.
- Fluent in English & Arabic
- Branch Banking Systems
- Customer Support Policies, Standards and Procedures
- Anti-money Laundering Policies and Procedures
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Head - Cash Management Operations & Service
Posted today
Job Viewed
Job Description
Job Description
Key Responsibilities
- Lead the Cash Client Journey Payments teams supporting clients and providing operational capabilities to clients across the network.
- Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations
- Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog
- To direct and control service delivery in relation to Cash Management in the country
- To pro-actively manage risks associated with offering Cash Products, cheque clearing and branches
- Supervise branch staff, including coaching, development and discipline to help meet unit goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
- To create and maintain 'Client Services Oriented' culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction.
- To benchmark Client service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership.
- Ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
- Ensure that effective business continuity plans and emergency management procedures exist
- Lead projects for various products and mainly Regulatory related projects.
- Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer's instructions.
- Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc
Skills and Experience
- 8+ years in payment/remittance space.
- SWIFT payment knowledge – advanced.
- Cheques and clearing experience.
- Analytical skills.
- Fluent in English & Arabic
- Branch Banking Systems
- Customer Support Policies, Standards and Procedures
- Anti-money Laundering Policies and Procedures
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations. - Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working
options based around home and office locations, with flexible working patterns. - Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Profile Description
Standard Chartered Bank
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Service Advisor
Posted today
Job Viewed
Job Description
We, at E.K.Kanoo, are looking for a Service Advisor. The ideal candidate is responsible for providing excellent customer service and acting as a liaison between customers and the automotive service department. They assist customers in scheduling vehicle repairs and maintenance, explain services and costs, and ensure customer satisfaction throughout the entire service process. The Service Advisor plays a crucial role in maintaining customer relationships and maximizing service department revenue.
Job Purpose, Duties & Responsibilities
- Responsible for achieving the monthly sales target
- Responsible for communicating with the clients to identify and record vehicle issues
- Responsible for promoting the products and services to the clients
- Ensure customer service excellence is maintained
- Responsible for following up on the jobs' orders with all concerned parties
- Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience
- Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
- Communicate with technicians to provide them with necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
- Ensure all quality standards, processes, procedures and policies are met at all times
- Provide all necessary progress reports on a regular and as required basis
- Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual
Required, Skills, Qualifications & Experience
- High school diploma or equivalent; additional vocational or technical training is a plus.
- Previous experience 2-3 years in automotive service or customer service roles is preferred.
- Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
- Excellent problem-solving and decision-making abilities.
- Knowledge of automotive systems, repairs, and maintenance procedures.
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TRICARE Beneficiary Services Representative - Bahrain
Posted 2 days ago
Job Viewed
Job Description
**Make a Difference - Join Our Leidos TRICARE Team in Bahrain!**
Are you looking for a rewarding opportunity? Leidos is accepting applications for a **TRICARE Beneficiary Services Representative (BSR)** , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
**This requisition is for future openings.** **Qualified applicants will be contacted and added to a pipeline for future vacancies.**
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
**What You'll Do:**
+ **Verify Benefits & Enrollment:** Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
+ **Primary Care Manager (PCM) Changes:** Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
+ **Education & Customer Service:** Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
+ **Claims Assistance:** Provide basic claims status updates and support.
+ **Conduct Briefings:** Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
+ **Data Management:** Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
+ **Assess & Escalate Issues:** Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
+ **Compliance & Confidentiality:** Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
+ **Collaborate & Support:** Assist with remote support, train new team members, and other duties as assigned.
**Basic Qualifications:**
+ High School diploma or GED, or equivalent years of experience
+ U.S. Citizenship
+ Eligible to obtain an ID card allowing access to NAS Bahrain
+ Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
+ 3+ years of customer service experience
+ Must meet all country specific requirements
**Essential Skills:**
+ Fluent in English with strong written and oral communication
+ Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
+ Effective at delivering presentations
+ Ability to tactfully communicate with others, both in person and on the phone
+ Self-starter, able to work independently and with minimal supervision
+ Strong organizational, time management, and multitasking abilities
+ High attention to detail
**Preferred Qualifications:**
+ Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
+ Work background in the following areas:
+ U.S. military healthcare delivery system or civilian managed care
+ Medical or clinical environment
+ MHS Genesis or civilian healthcare systems, medical claims
**SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.**
**Original Posting Date:**
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $0,550.00 - 55,225.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
**About Leidos**
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately 16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .
**Pay and Benefits**
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .
**Securing Your Data**
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission ( .
**Commitment to Non-Descrimination**
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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