1 116 Customer Service & Helpdesk jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

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• Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
• Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
• Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
• Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
• Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
• Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
• Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
• Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
• Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
• Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
• Conduct awareness workshops for change processes and compliance tailored for B2B customers.
• Maintain a history log for all events and activities related to enterprise customers.
• Perform all other related duties as assigned by the department.
  
  

• Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
• Excellent communication and interpersonal skills
  
  

• Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
• Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.
  
  

• Resume/CV

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

1. High school diploma or equivalent is required; a degree in a related field is a plus.
2. Prior experience in a customer service or call center role is preferred.
3. Strong communication skills, both verbal and written.
4. Ability to handle stressful situations and manage customer expectations effectively.
5. Proficient in using computer systems and CRM software.
6. Fluency in Arabic is preferred; knowledge of English is an advantage.

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
3. Onboarding customers to kick-off their journey
4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
6. Communicating feedback to the team and following up on resolving customers’ pain points

1. Previous experience working in a customer service role for a minimum of 1 year
2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
3. Passionate about problem solving; you get satisfaction from making people’s lives better
4. A people’s person by nature
5. Have a deep sense of empathy & drive to resolve customer issues
6. Maintain a calm demeanor when facing challenges or stressful situations
7. Ability to organize your time efficiently, and complete tasks in a timely manner
8. Interested in working on shift basis

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

To oversee & coordinate GHA staff in various customer handling areas at airport.

• Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.
• Ensure efficient and adequate handling of transit passengers.
• Passengers entitled for STPC are handled as per company procedure/policy.
• Meals/refreshments provided to passengers as per company procedure/policy.
• Direct passengers to their respective onward flight as necessary.
• Ensure attending arrival flights as applicable, escort passengers requiring special handling.
• Wheelchairs
• Medical cases
• Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
• Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable
• Participate contact with high yield passengers prior to check-in and extend necessary courtesy as required
• undertake passenger’s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
• Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
• Ensure accuracy of post flight and timely dispatch of messages.
• Assist in transfer loads to achieve OTP & no misconnections.
• Assist in managing immigration formalities to gain customers convenience & queue management.
• Ensure aircraft documentations presented.
• Passengers information list
• Assist in handling seating issues onboard aircraft with cabin crew & emphasis on smooth passenger’s settling.
• Hand baggage control at boarding point to ensure smooth & safe boarding.
• Ensure timely communication with aircraft dispatcher for passengers related issues.
• Offloadings
• Changes
• Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.

OND or equivalent.

Minimum 3 years of relevant experience.

If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s):

Responsibilities

• Work independently within assigned region and educate self with the laws governing the region, compensation and the processes and procedures practiced, trends, changes etc.
• Acknowledge letters, e-mails, etc., received from customers within 24 hours.
• Organize and fast track all priority claims.
• Meet the daily/weekly targets set by the department to measure individual performance.
• Conduct thorough investigations, with all concerned departments at HDQ and outstations network wide.
• Report to the direct manager through a Compensation Control Procedure what customer compensation has been given per complaint, wherever offered.
• Analyze findings of the investigation considering the reports as well as the customer’s comments.
• Follow up with departments concerned for any delayed replies and alert direct controller/manager (if escalation required).
• Report details of how the premium customer perceived our service / product.
• Liaise directly with the Legal, Insurance and PR departments to avoid escalation of any nature that could negatively reflect the GF image.
• Highlight and identify high yield customers and fast track recovery.
• Recommend the best course of action in achieving cost effective service recovery.
• Ensure accurate data entry at every stage of the investigation to ensure that reports generated are accurate and reflective of the claim investigation findings.
• Be accountable for station reports pertaining to the assigned region and highlight daily to the Direct Manager any daily disruptions, major events, DNB etc throughout with a prime focus on their region and the entire network in general.
• Liaise with line manager to assist all airports and offices staff handling baggage compensation claims once required.
• Report to manager baggage any repeat errors made by a particular baggage staff.
• Ensure that priority baggage claims are fast tracked in a consistent and speedy manner.
• Ensure that tracing claims are forwarded to the tracing dept/station in timely manner for their handling and communication with customers.
• Elevate and advise the manager of any baggage handling issue within BAH airport, outstations, or office.
• Ensure that final tracing of baggage is completed before final settlement and all required documents are collected from the customers.
• Ensure that tracing baggage department have completed final tracing before offering baggage compensation and make sure that all required documents are collected from the customers.
• Perform any other duties as required by line manager that fall within the scope of the role

• Secondary school education.
• Highest proficiency in both written and oral English and Arabic language and literature
• High level of negotiation/communication skills required.
• Knowledge of Airline reservation systems/DCS/FFP etc would be preferred.
• Up to date knowledge on IATA regulations, Montreal Convention, and Warsaw convention consumer courts, EU regulations, Industry practices.
• Ability to keep up to date on new products, services, and support systems.

• Experience in any field in the Airline Industry will be beneficial, especially customer services.
• Ability to work under stress, deal with enraged customers and time constraints.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Join to apply for the Enterprise Customer Success Manager role at Canonical

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Join to apply for the Enterprise Customer Success Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet in person 2-4 times annually at interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Enterprise Customer Success Manager at Canonical .

Customer success is a strategic, new department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with their customers and ensure a positive experience with Canonical's offerings. By understanding customer objectives, CSMs can align expectations, suggest additional services, alleviate pain points, and develop collaboration roadmaps.

Our growing Customer Success team aims to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of these segments:

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs also support other customers (Tech segment), including Store customers.

Location: This role is remote.

What your day will look like

• Onboard new customers, introduce products (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, etc.), and support processes.
• Coordinate complex projects with developers, IT managers, and decision-makers from various industries.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans aligned with customer goals.
• Manage a customer portfolio in a specific region, identify growth opportunities, and address renewal risks with Sales.
• Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers.
• Advocate for customers internally, influencing product roadmaps, websites, documentation, and processes to improve satisfaction and retention.
• Support customers through reactive ticket requests.
• Create digital campaigns targeting multiple customers.

What we are looking for in you

The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center infrastructure technologies. We also seek:

• At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT projects.
• Strong presentation skills capable of explaining complex software.
• Experience in building and improving internal processes for timely project delivery.
• Team player with ability to interact across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese, in addition to English, is highly valued.

Additional skills that you might also bring

• Experience with Salesforce, Jira, and CRMs is a plus.

What we offer colleagues

Compensation is based on location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review
• Recognition rewards, holiday leave, maternity/paternity leave
• Wellness programs, travel opportunities, travel upgrades for company events

About Canonical

Canonical is a pioneer in open source, known for Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate.

Canonical is an equal opportunity employer

We value diversity and are committed to fair hiring practices, welcoming applicants of all backgrounds.