What Jobs are available for Hospitality & Tourism in Bahrain?
Showing 14 Hospitality & Tourism jobs in Bahrain
Cluster Assistant Reservation Manager
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Job Description
KEY RESPONSIBILITIES
Operational:
- Records reservation information accurately
- Identifies and records group and transient business codes
- Informs other departments of VIP arrivals
- Identifies commissionable reservations and secures required information
- Records and processes deposit information
- Identifies and records special billing instructions; approves credit after consultation with the credit controller
- Files all reservations in a systematic order for easy referral
- Records requests for special accommodation and suites
- Uses and ensures up-selling techniques are followed by reservation agents
- Handles all special requests appropriately
- Pre-blocks all special requests or VIP accommodations accurately
- Keeps all departments informed of the new group bookings
- Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests
- Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
- Acknowledges assigned reservation faxes and messages
- Check previous night's statistics
- Review No Show and early departures
- Check the selling availability and strategy with the Revenue Manager and ensures it is followed by reservation agent.
- Check all arrivals
- Cancellation by Date (Previous Night)
- Rate Change (Previous Night)
- Stays Activity (Previous Night)
- No Shows of the Day (Previous Night)
- Early Departure Report (Previous Night)
- Check the pigeon hole, fax machine and emails for reservations
- Action all correspondence immediately
- Follow up no shows with the companies
- Follow up LPO's and vouchers
- Check all complimentary and upgrade forms
- Ensure correct rate codes and market codes for in house guests
- Print all arrivals for the next day
- Check next day arrivals and send the correspondence to Front Office
- Follow up any visa applications as per procedures
- Assists associates to perform similar or related jobs
- Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Maintains own working area, keeps materials clean, tidy and in good shape
- Continuously seeks to endeavor and improve knowledge of own job function
- Updates information of hotel facilities and nearby sights of interest and importance (hospitals, stations, tourist sites)
- Maintain standards of operation and departmental procedures
- Accept methods of payment by the hotel and hotel's credit policy
- Ensure correct guarantee status in the system for all arrivals
- Update company and travel agent profiles in OPERA
- Communicates effectively with guests, associates, and supervisors.
LAWS, REGULATIONS & POLICIES
- Ensure compliance with business operations laws
- Ensure compliance with hospitality operations laws
- Supervise closely all applicable rules of safety in the workplace as well as all statutory laws of the country and local municipality laws.
HEALTH & SAFETY
- Ensures that all potential and real hazards are reduced immediately
- Fully understands the hotel's fire, emergency and bomb procedures
- Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
- Ensures that own staff works in a safe manner that does not harm or injure self or others
- Stimulates and encourages a general awareness of health and safety in tasks and activities
- Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening
- Ensures that the highest standards of personal hygiene, dress, uniforms and appearance
LEADERSHIP
- Maintaining a business environment based on Code of Conduct and Company Vision
- Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances
- Responsible for People leadership of direct reports (and their terms) recruitment and selection, performance management (Appraisal/ PDP), associate development and motivation, counselling/ disciplinary issues.
- Conduct regular coaching sessions/1:1s with direct reports
HUMAN RESOURCES
- Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
- Ensure that the administration of the probation review process in the operational departments and ensure that follow- up for all issues is done in timely manner and results of both follow- up and the initial reviews are communicated to all relevant parties.
- Talent Reviews have taken place as per the communicated timeline and are live in the business
- Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged.
- Control the LTO, Absence and Payroll in your department / operational departments in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
- Manage the AES process in your department / for the operational departments ensure that the follow up meetings are done and the associates have timely feedback.
- Conduct interviews for relevant roles in conjunction with HR
- Review manning and re- recruitment of all positions in conjunction with HR
- Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback.
- Support WYNcom with quarterly People, Community and Sustainability engagement events
COMMUNICATION
- To conduct or chairregular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
- Conduct documented 121's with all direct reports
- Share all relevant information with GM & HR reports
- Attend all ExCom Meetings
- Attend Business Review Meeting
- Quarterly Hotel Meeting
FINANCE
- Plan and track departmental budget
- Plan and track departmental holidays and lieu days as per the needs of the business
- Review with the Finance leader/HR Leader the payroll figures (and challenge the HOD's with regard to over spending and casual usage)
- Ensure that the payroll is submitted to HR on the agreed date
SKILLS & COMPETENCIES
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess computer skills
- Extensive knowledge of the reservations sales process.
- Presents ideas and strategies in a confident and professional manner.
- Ability to multi-task & work under pressure with limited resources
- Strong writing skills with excellent spelling & grammar
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Count on Me / I AM Service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.
Experience NeededEXPERIENCE, CERTIFICATE & EDUCATION
- Bachelor's Degree preferred.
- Minimum of three years of Revenue Management or related discipline experience required in Hospitality industires.
Tools
Microsoft Office
Business Development SkillsMarket Segmentation Analysis
Soft skillsProblem Solving
ValuesIntegrity, Honesty, Trust, Accountability, Teamwork
BenefitsStaff accommodation
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Baker / Front of house
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Join Our Team Baker & Front of Counter
Are you a passionate and skilled baker with an eye for design and customer service? Our cozy and vibrant cafe is seeking a talented individual to join our team as a Baker & Front of Counter Employee. If you have a minimum of 2 years of hands-on baking experience and a flair for creating beautiful and delicious cakes, we want to hear from you
What You'll Do:
- Craft a variety of baked goods using healthy ingredients
- Design and decorate custom cakes to order, bringing our customers' visions to life. (Also using only healthy alternatives)
- Maintain a clean and organized baking area, adhering to food safety standards.
- Serve customers with a friendly and efficient attitude at the front counter, taking orders, processing payments, and answering inquiries.
- Assist with inventory management and restocking supplies.
- Contribute to a positive and collaborative team environment.
What You'll Bring:
- Minimum of 2 years of proven experience in a baking role.
- Demonstrable experience in cake design and decoration. Please be prepared to share examples of your work.
- Strong knowledge of baking techniques, ingredients, and equipment.
- Excellent customer service and communication skills.
- Ability to work efficiently in a fast-paced environment.
- A passion for creating high-quality and visually appealing baked goods.
Ready to bring your baking magic and customer service skills to our cafe? Apply now We can't wait to meet you.
To Apply:
Please submit your resume and a brief cover letter highlighting your baking and cake design experience. If you have a portfolio or examples of your cake designs, please feel free to include them.
Job Types: Full-time, Permanent
Pay: BD BD per month
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French-speaking Event Coordinator MEA
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OMICRON designs, realizes, and distributes innovative solutions to make the power supply safer and more reliable. A decisive factor for many years has been the consistent focus on employee satisfaction, which has earned OMICRON multiple awards in local and international "Great Place to Work" rankings. Values such as trust, openness, and appreciation have guided us in our daily work for over 40 years.
To support our MEA Marketing team in Bahrain we are searching for a motivated
Event Coordinator (f/m/x)
What's it all about?
- You organize customer events, internal sales meetings and exhibitions (incl. onsite support for specific events)
- You assure an appropriate use and distribution of marketing tools, including press releases, direct mail, brochures and other printing, advertising, videos and giveaways
- You work closely together with local design agencies, marketing team in Bahrain and in Austria
- You support in establishing the CRM system as a control tool for Marketing Communications and Sales
- You assist in executing a digital marketing strategy for French – Arabic speaking countries
- You provide back-up for other marketing team members when required according to the needs of the business
- You prepare quarterly reports for all your activities
What are we looking for?
- You have experience of minimum 5 years in Event management, knowledge in digital marketing is a plus
- You have experience in direct customer interaction
- You are a communicative team player with excellent organizational and presentation skills
- You have an international mindset and are used to work independently
- You have excellent English, Arabic, French language skills.
- You have good computer skills in MS Office, knowledge CRM systems is a plus
- You are willing to travel (up to 20% of your working time) if needed
What makes us a great place to work?
- A unique organizational culture based on trust, personal freedom and individual responsibility
- A work environment with a strong focus on sustainability, diversity and flexible time management
- State-of-the-art infrastructure and professional teams who enjoy their work
- A creative and international environment in which innovative ideas are valued
The position sounds exciting? Show us your motivation and apply via
.
OMICRON electronics GmbH
Human Resources, Erika Fimpel
Phone:
Oberes Ried 1, 6833 Klaus, Austria
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Travel Agency Airline Ticketing Assistant
Posted today
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Job Description
- Provide customer service to passengers who are booking flights
- Answer customer queries regarding flight availability and details
- With Knowledge and experience in Accounting and Finance
- Experience in Ticketing Auditing & Accounting
- Assist customers with selecting flights, airlines and destinations
- Process ticket orders and payment
- Make changes to existing reservations
- Handle customer complaints and feedback
- Assist customers with check-in procedures
Job Type: Full-time
Pay: BD BD per month
Experience:
- Airline Ticketing: 2 years (Preferred)
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Complex Executive Housekeeper
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Job Description
Additional Information
Job Number
Job CategoryHousekeeping & Laundry
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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Franchise Hotel
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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .
About Us
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
Your day to day As Director of Sales at Crowne Plaza Bahrain you will lead all commercial sales activities across key market segments including Corporate Transient, MICE, Groups, and Leisure. This is a highly proactive and client-facing role, responsible for driving top-line revenue, developing strategic sales plans, and cultivating strong client relationships. The Director of Sales will lead a motivated the Sales & Events team and ensure consistent performance and growth across all channels. Your day to day: - Develop and execute a comprehensive sales strategy across all revenue-influencing segments (Corporate, MICE, Group, and Leisure). - Identify new business opportunities and drive proactive business development. - Analyze market trends and competitor activity to ensure the hotel remains competitive and agile. - Work closely with the IHG Key account team maximizing all relevant opportunities from all segments. - Collaborate with other departments, such as revenue management, marketing, and operations, to ensure a seamless guest experience. - Ensure account production is kept up to date and reviewed with the team on a regular basis - Develop new and existing account. - Social media and content: liaise with marketing company, provide content of events to showcase and promote the hotel overall. - Be fully engaged with events, calendar reminders, Local attractions / travel links, wedding. - Ensure hotel commercial plan is actively completed - Maintain a strong position within the market - RGI target What we need from you - Bachelor's degree in hospitality management, Business administration, or a related field. - Minimum of 3 years of experience in the same capacity or a related role within the hospitality industry. - Demonstrable success in managing multi-segment sales portfolios, particularly Corporate, MICE, and Group business. - Strong leadership and people management skills with the ability to inspire and develop a high-performing team. - Excellent communication, negotiation, and interpersonal skills. - Highly motivated, proactive, and client-centric approach. - Knowledge of the local market and strong industry connections. What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Is this job a match or a miss?
Guest Arrival Expert
Posted today
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Job Description
Additional Information
Job Number
Job Category
Rooms & Guest Services Operations
Location
Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Non-Management
Position Summary
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
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Travel consultant Tours consultant
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Company Description
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Role Description
This is a full-time on-site role located in Manama for a Travel Consultant or Tours Consultant. The role involves planning and organizing guided tours and travel itineraries, communicating effectively with clients, providing excellent customer service, and offering travel consulting services. The consultant will assist clients in finding the best travel options and will handle all necessary travel arrangements.
Qualifications
- Experience in Guided Tours and Travel Consulting
- Excellent Communication and Customer Service skills
- Knowledge and experience in the Travel & Tourism industry
- Strong organizational skills and attention to detail
- Proficiency in using travel booking systems and software
- Ability to work effectively in an on-site environment
- Bachelor's degree in Travel & Tourism, Hospitality, or related field is a plus
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Hiring for Front of House Staff
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We are seeking friendly and professional Front of House staff, including waiters, waitresses, and food runners, to join our hospitality team. Responsibilities include welcoming guests, taking orders, serving food and beverages, and ensuring a positive dining experience. Excellent communication skills and a customer-focused attitude are essential. Prior experience is preferred but not required; training will be provided. Join us to deliver exceptional service in a vibrant and dynamic environment.
Job Type: Full-time
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Multi Property Reservation Agent
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Job Description
Additional Information
Job Number
Job CategoryReservations
LocationMarriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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The hospitality and tourism sectors offer diverse career paths for individuals with a passion for customer service and travel. These industries encompass hotels, restaurants, event planning, travel agencies, and tourist attractions. Job opportunities range from entry-level positions to management roles, providing ample scope for career advancement.