1 401 Hospitality & Tourism jobs in Bahrain

Overview

Under the guidance and direction of the Director of Sales, within the limits of established IHG Hotels and local policies and procedures, As Sales Manager you’ll develop and set revenue sales strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display Brand Service Behaviors – Dare to Connect:

• Dare to make the first move
• Adapt to the moment
• Relate to the business
• Enable quality downtime

Essential Duties and Responsibilities – (Key Activities)

• Monitors competitors activities and assists in marketing intelligence
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
• Services existing business through management of account bases
• Sell all facets of the hotel
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market
• Provides direction on, and conducts market research and analysis
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
• Builds profile within local market place through attendance at various events and local market place
• Conduct client interviews
• Entertain clients
• Plan and conduct familiarization tours and site inspections

Other Tasks and Responsibilities

• Travel when required to promote the hotel and develop potential business
• Maintain regular contact with the ICHG hotels in your region and the regional reservation office
• Monitors existing business and inputs into sales strategy meetings to maximize business
• Grows existing business and establishes and pursues leads which will develop business
• Interfaces with operations on a timely basis & Initiates and prepares tenders for business.
• Assesses sales and marketing data
• Assists with the preparation of new products and services
• Assists in the evaluation of sales and marketing activities
• Analyses sales mix and likely impact on hotel goals
• Implement direction from Director of Sales and Marketing and Regional Managers
• Liaison with advertising agency
• Stock control of collateral
• Collateral input
• Execute advertising/creative briefs in a timely manner

KEY RELATIONSHIPS

• Key Internal Relationships: Accounting, Front office, Banqueting, Reservations
• Key External Relationships: Clients, Business associations

SELF MANAGEMENT

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards and maintain a high standard of personal hygiene and be well groomed and well dressed at all times
• Comply with Time and Attendance Policies
• Actively participate in training and development programs and maximize opportunities for self development

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a ‘service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

Familiarize yourself with emergency and evacuation procedures

Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

• Comply with the Company’s Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.

About Us

Under the guidance and direction of the Director of Sales, within the limits of established IHG Hotels and local policies and procedures, as Sales Manager you'll develop and set revenue sales strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to display Brand Service Behaviors - Dare to Connect:

• Dare to make the first move
• Adapt to the moment
• Relate to the business
• Enable quality downtime

Essential Duties And Responsibilities - (Key Activities)

• Monitors competitors activities and assists in marketing intelligence
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
• Services existing business through management of account bases
• Sell all facets of the hotel
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market
• Provides direction on, and conducts market research and analysis
• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
• Builds profile within local market place through attendance at various events and local market place
• Conduct client interviews
• Entertain clients
• Plan and conduct familiarization tours and site inspections

• Travel when required to promote the hotel and develop potential business
• Maintain regular contact with the IHG hotels in your region and the regional reservation office
• Monitors existing business and inputs into sales strategy meetings to maximize business
• Grows existing business and establishes and pursues leads which will develop business
• Interfaces with operations on a timely basis and initiates and prepares tenders for business
• Assesses sales and marketing data
• Assists with the preparation of new products and services
• Assists in the evaluation of sales and marketing activities
• Analyses sales mix and likely impact on hotel goals
• Implement direction from Director of Sales and Marketing and Regional Managers
• Liaison with advertising agency
• Stock control of collateral
• Collateral input
• Execute advertising/creative briefs in a timely manner

KEY RELATIONSHIPS

• Key Internal Relationships: Accounting, Front office, Banqueting, Reservations
• Key External Relationships: Clients, Business associations

SELF MANAGEMENT

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
• Comply with Company Grooming Standards and maintain a high standard of personal hygiene and be well groomed and well dressed at all times
• Comply with Time and Attendance Policies
• Actively participate in training and development programs and maximize opportunities for self development

CUSTOMER SERVICE

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to guests
• Accurately and promptly fulfilling guests requests
• Anticipate guests needs
• Maintain a high level of knowledge which affects the guest experience
• Demonstrating a service attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

HEALTH, SAFETY & SECURITY

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

General

• Comply with the Company's Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

To provide efficient and accurate reservations and ticketing services to all eligible employees and their family members, and to handle daily ticket sales and refunds of unused tickets.

1. Make reservations on both GF and other airline flights.
2. Process rebate applications and issue tickets on Gulf Air and other airlines according to respective ticketing agreements.
3. Handle booking requests for:

• Former staff both at HDQ and outstations
• Active staff

Bachelor’s degree in Business Administration or equivalent.

0-1 year of experience in sales or reservations is preferred.

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring Travel Operations Specialists to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships.

We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing.

Responsibilities

• Engage with colleagues to address travel queries and issues
• Work with the wider business services team on company and industry event plans
• Hold travel vendors accountable for providing excellent service
• Check invoices to ensure accurate charges and timely payments, credits and refunds for travel
• Monitor trends, spend, emissions and compliance with company policy
• Track unused tickets, credits and airline points usage
  
  

• Excellent academic results at school and university
• A degree in a business or technical subject
• Excellent communication skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to four times a year for company events of up to two weeks duration
• Ability to learn new technology and software quickly
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

To lead day-to-day business activities in accordance with agreed upon policies, goals and objectives. To obtain optimum efficiency and economy of operations to maximize revenue for Hala Bahrain. In addition, develop strategic short- and long-term plans to cover operations, marketing, human resources, financial performance and growth.

1. Provide strategic leadership for the development of Hala Bahrain and to ensure that Hala Bahrain achieves its short-term, mid-term and long-term goals in terms of revenue, customer satisfaction and quality of service.
2. Demonstrate the competencies in relation to business orientation, strategic thinking, executive maturity, entrepreneurial drive and execution excellence.
3. Confer with managerial and administrative personnel within Hala Bahrain and parent company to review activity, operating and marketing reports to determine changes in programs or operations.
4. Represent Hala Bahrain on boards of other related, important hospitality-related entities/associations.
5. Keep the Board of Directors informed on all matters requiring action and supply them with sufficient information upon which decisions can be based.
6. Prepare and present the proposed annual budget to the Board of Directors for approval and update them regularly.
7. Devise sampling procedures and directions for recording and reporting quality data and identifying areas for improvement in the quality system and report outcomes to the Management.
8. Establish Investigation Committees to investigate customer complaints and non-conformance issues.
9. Devise a plan to recommend the appropriate corrective and preventive actions of business requirements.

Minimum Qualification: Bachelor’s degree in marketing or business administration, Master’s Degree (preferable).

Minimum Experience: 20 - 25 Years of working experience in hospitality, hotel, or catering.

Good understanding of hospitality sectoral business, ecosystem, and its operating environment. Adequate knowledge of hospitality regulatory norms and procedures. Knowledge of and experience in strategic planning, new business development, acquisition and operation.

Our client is an F&B Business focused on managing international food brands and developing high-quality restaurants.

• Develop and implement strategic plans to enhance profitability, operational efficiency, and brand growth.
• Oversee financial performance, budgeting, and cost control to ensure revenue growth and sustainability.
• Lead and develop a diverse team, ensuring high performance, training, and adherence to company standards.
• Ensure compliance with food safety, licensing, and regulatory requirements across all locations.
• Drive customer experience initiatives to enhance brand loyalty and market competitiveness.

• Minimum 10-12 years of experience in multi-unit F&B management, preferably in GCC.
• Strong expertise in financial management, KPI setting, food costing, and contract negotiations.
• Proven track record in restaurant pre-openings, brand development, and operational scaling.
• Exceptional leadership, decision-making, and problem-solving skills in a high-paced environment.

The Lounge Manager is responsible for leading, coordinating, and overseeing the seamless operations of GF lounges, ensuring outstanding guest experiences for VIP and high-profile customers. This role demands a hospitality professional with deep expertise in premium service environments, strong team leadership, and meticulous organizational skills relating to contracts, tendering processes, compliance, and facility logistics. The ideal candidate will be energetic, proactive, and capable of driving both operational excellence and innovative service improvements within the lounge.

Key Responsibilities

• Manage all day-to-day operations of the airline lounge to ensure world-class hospitality standards.
• Oversee facility maintenance, supply chain logistics, food & beverage services, and partner relationships.
• Ensure adherence to all health, safety, and compliance requirements.
• Employee Management
• Lead, train, and motivate a team of hospitality professionals to deliver seamless, top-tier customer service.
• Prepare work rosters, manage shift scheduling, and administer performance appraisals.
• Foster a culture of continuous improvement, teamwork, and accountability.
• Contract Administration
• Maintain a rigorous schedule of renewals for all vendor and service contracts, ensuring uninterrupted operations and compliance.
• Collaborate with legal and procurement teams to review, negotiate, and finalize contractual agreements.
• Business Case & Tender Board Process
• Draft compelling business cases for new projects, upgrades, and initiatives to enhance the lounge offering.
• Demonstrate a thorough understanding of the tender board process, including document preparation, proposal submission, and compliance requirements.
• Premium Hospitality & VIP Service
• Set and maintain impeccable hospitality standards; deliver personalized service for VIP guests and high-profile clientele.
• Effectively resolve escalated customer concerns with discretion, empathy, and professionalism.
• Act as the primary point of contact for VIP guests, building lasting relationships and anticipating their needs.
• Budgeting and Financial Management
• Develop and manage the lounge operations budget, ensuring efficient resource allocation.
• Monitor expenses and identify opportunities for cost optimization and increased profitability.
• Deliver regular financial reports and analyses to senior management.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; a Master’s degree is a plus.

Minimum 4 years in hospitality operations management, ideally in luxury, airline, or hotel sectors.

Ability to manage diverse teams in premium service environments.

Experience in writing, presenting, and defending business cases for operational improvements and capital expenditures.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

Efficiently provide inbound, outbound and face to face support for GF outlets Reservations Sales Agents and Gulf Air Customers at GF outlets, providing a seamless ‘one-stop shop’ solution where the customer’s needs are owned by the outlets SSU agent until resolution.

General reservations and ticketing queries from individual FFP members, Economy & Premium customers and general customers to drive revenue to achieve sales targets and to ensure that customer service meets current benchmarked industry standards.

1. Create new revenue bookings and pricing, collect and process payment (via Cash/Credit Card/Debit Card) and issue e-tickets accurately in a timely, efficient and a professional manner.
2. Apply ticketing regulations accurately, calculate change fees and penalties and collect and process payments accordingly.
3. Identify customer needs and effectively seek and implement solutions in a professional manner to the satisfaction of the customer and to the industry-benchmarked standard of customer service excellence.
4. Proactively safeguard the reputation of Gulf Air by identifying and managing potential issues as presented and/or identified.
5. Demonstrate a positive, solutions focused attitude to ensure a motivated, energized work environment for benefit of customer, self and team.
6. Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations and calculate change fees and penalties accurately and collect and process payment with courtesy in a timely and efficient manner.
7. Proactively advise customers of ticketing time limit rules to avoid NO-SHOW.
8. Achieve daily/weekly/monthly sales and KPI determined by the company in a professional workplace performance targets in alignment with corporate and departmental expectation.
9. Generate revenue opportunities and promote Gulf Air products and services where appropriate/applicable and direct the customer to relevant personnel/department to maximize identified revenue opportunity (i.e. FFP, Ticketing etc.).
10. Read, understand, interpret and communicate Industry and company rules and regulations that are often made available in English.
11. Ensure the passenger details obtained from the customer are accurate and take all steps necessary to ensure that systems data maintains integrity by proactively correcting/taking steps required to oversee correction of errors as identified.
12. Proactively value-add to the customer service experience by ‘going the extra mile’ for the customer (i.e. offer seating requests, meal requests, wheelchairs, advise re. priority telephone numbers for high value customers, website address etc.).
13. Proactively promote the Falcon Frequent Flyer program, explaining benefits and arranging to send application forms to join.
14. Persuasively up-sell premium classes (business) highlighting our excellent service, benefits to FFP members in accruing more miles and points, comfort of seats and exclusivity of certain channels of our in-flight entertainment system etc.
15. Request, book, change or cancel travel arrangements and auxiliary services as per rules and as directed by the customer.
16. Keep abreast of changes that are made to the Reservations, Fares, Ticketing, FFP and Tours procedures.
17. Proactively seek current product knowledge and information, and read all information made available to improve knowledge and quality of service.
18. Answer general inquiries using all resources available and consult a supervisor or other source of information when necessary.
19. Become thoroughly familiar with the TIMATIC system and answer all Visa, Health and general inquiries.
20. Action and clear all passengers in queue in a timely and efficient manner so that appropriate and timely responses are given to the passengers and accordingly PNRs are updated.
21. Follow up with Yield or CRC on medical, special requests i.e. BSCT etc.
22. Handle groups and individual movement including Hajj and Omra or holy places movements throughout the year.
23. Apply system-fall back procedures when the system is down by making notes of passenger requirements.
24. Early check-in. Issue boarding passes 24 hours before departure for all Gulf Air flights.
25. Handle all booking requests for simulator like dead head crew etc. Issue Duty Travel, Dead Head Crew, Authority ticket requests from the Crew Department and engineering department.
26. Issue MCO (Miscellaneous Charge Order) voucher as per request, Issue DBC (Denied Boarding Coupon) voucher for Denied Passengers and Issue EBT (Excess Baggage Ticket) voucher as per request.
27. Handle all LAST MINUTE UPGRADES and DOWNGRADES as per availability.
28. Reroute passenger tickets if needed in case of Denied/over booked flights to the originally booked destination.
29. Handle staff inquiries and reservations needs.
30. Handle any work assigned or delegated by supervisors/managers.

• Good command of English.
• Holder of Secondary certificate or equivalent.
• Tertiary qualifications preferred.

• Minimum 3 years’ experience in Reservations & Ticketing Field.
• Previous experience in a Customer Service environment.
• Training in a Customer Service environment is preferred.
• Previous experience or training in Travel Industry is preferred.
• Previous experience or training in Ticketing, Reservations is preferred.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

The Bar Host ensures a superior experience for guests at the Airport Lounge Bar by presenting a professional bar service. This position involves overseeing daily operations within the Lounge Bar and other designated areas, effectively managing a diverse range of tasks and responsibilities to ensure a seamless and enjoyable guest experience.

Ensures a superior experience for guests at the Lounge Bar:

1. Welcomes guests warmly upon arrival at the bar.
2. Introduces cocktails and selections of cold beverages to guests.
3. Attractively promotes hot beverage selections.
4. Recommends cocktails, raw cold-pressed juices, wines, and other special beverages.
5. Provides specific product information when guests show interest.
6. Engages with warmth and openness, staying fully present with guests.
7. Initiates conversations and offers spontaneous wine/liquor tastings.
8. Wishes all guests a pleasant journey.

Presents a professional bar service:

1. Serves beverages directly to guests at the bar.
2. Provides the lounge team with beverage orders.
3. Always offers replenishment of beverages to guests.
4. Monitors stock levels and maintains an inventory log.
5. Ensures cleanliness and presentation of the bar area.
6. Sets up and closes the bar area, maintaining high hygiene standards.

High School Diploma.

Certificate or college courses in hospitality or F&B service is preferred.

2 years minimum work experience in a similar role.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):