878 Retail jobs in Bahrain
Retail Project Coordinator
Posted today
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Job Description
HavelockOne Interiors is looking for ‘Retail Project Coordinator’ to join us inBahrain.
Background:
Since 1998,Havelock One Interiors has established itself as a leadingturnkey fit-outservice providerin the Middle East. We specialize in interior contractingand the manufacturing of bespoke joinery, metal works and sophisticatedshop-fittings
As a resultof expansion in the key growth market of Bahrain we are seeking to appointexperienced leaders to take our business forward. Therefore,we areoffering interviews with well-qualified candidates who are looking to furthertheir careers. We offer an established work environment and a loyal andrespectful corporate culture
Establishedover 25 years ago, Bahrain is our operational hub where our specialist joineryand metal-work manufacturing teams as well as most of the back-office functionsare based. Our turnkey fit-out contracting arms are operating in Bahrain, UAE,Qatar, Kuwait and KSA
Role Summary
The Retail Project Coordinator needs to be able tosupervise, direct, and provide technical support to the appointed MW fit-outteams on-site, ensuring the smooth installation of joinery elements. This rolerequires hands-on experience, strong communication skills, self-motivation,multitasking abilities, and the flexibility to travel as needed.
Role Description:
Project Kick-off:
- Set up a kick-off meeting with the appointed fit-out teamsand, if necessary, coordinate with the general contractor team to align onproject scope, timeline, and expectations
HavelockOne Interiors is looking for ‘Retail Project Coordinator’ to join us inBahrain.
Background:
Since 1998,Havelock One Interiors has established itself as a leadingturnkey fit-outservice providerin the Middle East. We specialize in interior contractingand the manufacturing of bespoke joinery, metal works and sophisticatedshop-fittings
As a resultof expansion in the key growth market of Bahrain we are seeking to appointexperienced leaders to take our business forward. Therefore,we areoffering interviews with well-qualified candidates who are looking to furthertheir careers. We offer an established work environment and a loyal andrespectful corporate culture
Establishedover 25 years ago, Bahrain is our operational hub where our specialist joineryand metal-work manufacturing teams as well as most of the back-office functionsare based. Our turnkey fit-out contracting arms are operating in Bahrain, UAE,Qatar, Kuwait and KSA
Role Summary
The Retail Project Coordinator needs to be able tosupervise, direct, and provide technical support to the appointed MW fit-outteams on-site, ensuring the smooth installation of joinery elements. This rolerequires hands-on experience, strong communication skills, self-motivation,multitasking abilities, and the flexibility to travel as needed.
Role Description:
Project Kick-off:
- Set up a kick-off meeting with the appointed fit-out teamsand, if necessary, coordinate with the general contractor team to align onproject scope, timeline, and expectations
- If needed to be able to conduct initial site visits, performsurveys, take photographs, identify loading zones, and provide feedback to theSetting Out Manager (SOM) regarding any critical dimensions or site-specificconsiderations
Technical Expertise:
- Utilize hands-on experience or expertise to carry out thesetting out/marking of joinery equipment on-site if needed
- Coordinate and address any technical queries posed by theclient or general contractor team during MW installation by thoroughlyunderstanding the MW equipment throughout its lifecycle
Project Management:
- and the project'''s work schedule, preferablyusing MS Projects, to ensure timelines are met
- Generate daily/weekly site progress reports, includingnecessary photos, and submit them to the Project Manager (PM) and SOM forreview
- Manage multiple projects at various stages of development,independently prioritizing and executing tasks to meet deadlines and achieveobjectives
- Proactively manage ongoing projects, taking initiative ontasks without requiring constant supervision or follow-ups
Communication and Coordination:
- Maintain effective communication and coordination withfit-out teams, factory personnel, and clients/client representatives on a dailybasis. Relay any discrepancies to the line manager for quick resolution
- Observe the installation process first-hand and report tothe setting out team any adjustments needed to the MW equipment to facilitatefuture fit-out installations
- Demonstrate high self-confidence and clear self-expressionduring client interactions, negotiating client demands appropriately andhandling high-pressure situations with composure
- Effectively coordinate with fit-out teams, considering thefull project scope when assigning tasks, and provide direct responses toon-site queries and issues
Travel and Flexibility:
- Willingness to travel to countries in the MENA region andbeyond. Adapt to flexible working hours, including weekends, depending ontravel and site plans as required
Candidate Requirements:
Experience:
- 5-8 years of relevant experience in project coordination/project malmanagement, preferably in the retail joinery or constructionindustry
Skills:
- Proficient in verbal and written English
- Ability to work with AutoCAD, Excel, Word, and MS Projects
- Strong customer service skills, ensuring client satisfactionand addressing concerns promptly
Attributes:
- Excellent organizational and time-management skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently as well as part of a team
- Strong interpersonal skills to effectively liaise withdiverse stakeholders
- Self-driven with a strong internal drive to achieve goalsand tackle challenges head-on without the need for external motivation
- Intrinsically motivated, consistently seeking out newopportunities for growth and improvement
- Excel at managing multiple tasks simultaneously, ensuringthat each receives the attention and effort needed to succeed
- Ability to plan thoroughly, considering potentialconsequences and the bigger picture
- Capacity to follow clear instructions and ensure the correctimplementation on-site
We are looking forward to receiving your application for theposition of Retail ProjectCoordinator in Bahrain in case you meet the above-mentioned criteria.
Shortlisted candidates will be contacted.
#J-18808-LjbffrVisual Merchandiser
Posted 2 days ago
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Job Description
POSITION OBJECTIVE
- The position is responsible to develop, deliver and communicate visual concepts and promote the brand, products and services in-store.
- Train and coach the store team to perform merchant based VP and manage the daily, weekly and seasonal VP tasks.
Key Responsibilities
Brand Image: Ensure that the brand identity and presentation standards in both windows and in-store are achieved consistently by creating eye-catching displays whilst incorporating commercial sales opportunities.
- Implements the brand-specific visual merchandising standards.
- Coordinates store display in line with brand guidelines and strategy.
- Develops floor plans to maximize visual impact.
- Arranges merchandise, signage, fixtures, and in-store layout guide.
- Takes photographs of every change made in the merchandise display.
- Utilizes creative lighting for windows.
- Maximizes placement of new lines, re-merchandising the store when new trends build.
- Creates layout of the store according to its categories.
- Ensures proper merchandising of the items.
- Collects reviews and feedback on the merchandise.
Other Responsibilities:
- Works closely with the operations and brand management team to increase sales.
- Collaborates with VM Manager and sales team to achieve commercial goals.
- Involved in the pre-opening of the stores and conducts timely visits to ensure that brand standards are properly implemented and followed.
- Conducts research on current market trends and lifestyle.
Store Manager | Retail | KIABI | Seef Mall Bahrain
Posted 2 days ago
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Job Description
Job Requisition ID:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
What you will do:
People Development/ HR
- Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
- Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
- Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
- Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team.
- Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
- Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
- Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
- Creates and executes strategies to maximize store sales and control expenses.
- Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
- Executes and complies with all company policies and store procedures.
- Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
- Sound in-depth knowledge of the market, brand positioning and trends.
- An understanding of the current economic situation and impacts of potential threats and competitors.
Minimum Qualification and Knowledge:
Education : High school education or equivalent preferred
Minimum Experience:
Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
Job-Specific/Technical Skills required to complete the tasks:
- Good command of business English (written and verbal)
- Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
- Strong level of numeracy & literacy
- Some heavy lifting
- Scheduled shifts may require standing for a minimum of eight hours
- Strong Customer Service
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. #J-18808-Ljbffr
Store Manager
Posted 4 days ago
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Job Description
Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of Premium brands like Diesel , Fred Perry , Pinko , Scotch & Soda , Puma , Geox , Longchamp and Aape .
Our success is powered by our people. Our culture is what makes Beside a fun and rewarding place to work. We encourage our employees to act like entrepreneurs, and we are always seeking new ways to amaze the customer.
Store ManagerThe purpose of this role is to ensure that the stores operate at the optimum level in terms of Team Management, Product, Service and Organizational Policies & Procedures in order to achieve set sales targets and improve profitability.
Responsibilities- Responsible for ensuring that store and store staff are meeting KPIs and standard operating procedures in order to maintain store and company standards and achieve set targets.
- Support store in maximizing revenue, driving sales and increasing sell thru, in order to meet the monthly, seasonal and annual objectives.
- Facilitate the AM in controlling stock losses and reducing controllable expenses in order to meet the company standards.
- Monitor the sales performance /KPI’S on daily basis
- Plan day to day tasks with store team to achieve stores target
- Ensure effective stock management and implement loss prevention measures to safeguard company assets.
- Maintain knowledge of and adhere to financial procedures, including deposits, daily banking, and cash handover processes.
- Facilitate the AM in managing, developing and leading the store staff in order to ensure a fully motivated, engaged and knowledgeable workforce.
- Facilitate and deliver regular training to store teams not limited to; customer service, selling skills, product knowledge, KPI’s, policies & procedures, etc.
- Identify, train and develop team members for succession into managerial roles.
- Conducting HR-related deliverables like appraisals, investigating disciplinary issues, issuing of warnings, etc. in conjunction with the AM and HR to satisfy the HR/legal requirements.
- Minimum 4 years within fashion retail, out of which 3 years should be at a store managerial level.
- Background in sports or activewear retail is preferred.
- Local retail experience mandatory.
- Fluent English, written and spoken.
- Working knowledge of MS Office.
- Knowledge of the local culture and sensitivities.
- Knowledge of the market in terms of changes in fashion trends, competition etc.
Style Advisor
Posted 5 days ago
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Job Description
time left to apply End Date: December 31, 2025 (30+ days left to apply)
job requisition id R-
What This Position is All About
As the Style Advisor, you are an exceptional salesperson who provides outstanding customer service, excels in developing strong, long-lasting client relationships and succeeds at increasing sales volume. If you share our love for the clients we serve and the wide selection of brands we offer, then Saks Fifth Avenue is the place for you to build a rewarding career.
Who You Are:
- Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others.
- Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective.
- Constantly looking for opportunities to improve the way things are done.
- Can be depended on for a unique perspective.
You Also Have:
- Proven sales track record, detail-oriented, client-focused
- Competitive drive and entrepreneurial confidence to succeed - Results Driven
- Demonstrate ability to develop long-term relationships with customers
- Possess a passion and thorough knowledge of fashion, YOU ARE THE EXPERT!
As The Style Advisor, You Will:
- Execute the appropriate selling behaviors consistently and professionally
- Consistently meet and exceed sales plans
- Establish and develop clientele base: Remember, clientele is not a noun, it's a verb!
- Maintain and gain the knowledge and expertise on the brands we offer (Product Knowledge)
- Collaborate with vendor partners to maximize sales opportunities through consultative selling, exciting store events and clienteling
- Ad hoc responsibilities as needed
Your Life and Career at SFA:
- Be a part of a team of disruptors focused on stores and redefining the luxury experience.
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
- A culture that promotes a healthy, fulfilling work/life balance
- Benefits package for all eligible full-time Associates (including medical, vision and dental)
Salary and Other Compensation :
The starting hourly rate for this position is between $17.28 - $27.89 per hour . Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is eligible for commissions in accordance with the terms of the Company’s plan .
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
time left to apply End Date: December 31, 2025 (30+ days left to apply)
Welcome At Saks Fifth Avenue Stores (SFA), we’ve got plenty of roles to fill and always in search of the best and brightest talent to push our business forward.Stores – From the attractive merchandising of our products, to the purchasing of our incredible brands and styles, to the care and loss prevention of our stock, our store opportunities offer a wide range of career options.
Corporate – While our stores are at the forefront of our business, a lot of work happens behind the scenes at the corporate level. From finance to visual to HR to legal… we’ve got it covered.
Distribution Centers – Our logistics team is top notch, securing a wide array of products from across the globe, resulting in customer satisfaction and loyalty to the Saks Fifth Avenue brand.
About UsSaks Fifth Avenue Stores (SFA) owns and operates a 39-store fleet, offering a one-of-a-kind shopping experience and featuring an expertly curated assortment of fashion and a highly personalized client experience. With an extraordinary network of locations across North America, SFA elevates and disrupts the luxury retail industry through exceptional in-person experiences and offerings.
#J-18808-LjbffrStore Supervisor - L'Occitane (Marassi Galleria)
Posted 5 days ago
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Job Description
Overview
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be DoingWorking as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
Key Responsibilities- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
- Build and maintain guest experience standards in order to build strong loyalty.
- Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
- Execute and Participate in projects and community events and activities with minimal supervision.
- Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
- Team Management and Support
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
- Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
- Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
- Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Customer Centricity
- Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
- Manage VIP Guests relationships
- Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
- Operational Excellence
- Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
- Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
#J-18808-LjbffrStore Manager | Retail | KIABI | Seef Mall Bahrain
Posted 5 days ago
Job Viewed
Job Description
Store Manager | Retail | KIABI | Seef Mall Bahrain
Job Requisition ID:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview Of The RoleThe Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
What You Will Do People Development / HR- Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
- Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
- Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
- Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team.
- Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
- Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
- Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
- Creates and executes strategies to maximize store sales and control expenses.
- Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
- Executes and complies with all company policies and store procedures.
- Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
- Sound in-depth knowledge of the market, brand positioning and trends.
- An understanding of the current economic situation and impacts of potential threats and competitors.
Minimum Qualification and Knowledge:
Education : High school education or equivalent preferred
Minimum Experience
Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
Job-Specific / Technical Skills Required To Complete The Tasks
- Good command of business English (written and verbal)
- Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
- Strong level of numeracy & literacy
- Some heavy lifting
- Scheduled shifts may require standing for a minimum of eight hours
- Strong Customer Service
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Cluster Visual Merchandiser
Posted 5 days ago
Job Viewed
Job Description
Overview
POSITION OBJECTIVE
The position is responsible to develop, deliver and communicate visual concepts and promote the brand, products and services in-store
Train and coach the store team to perform merchant based VP and manage the daily, weekly and seasonal VP tasks
Responsibilities- Brand Image: Ensure that the brand identity and presentation standards in both windows and in-store are achieved consistently by creating eye catching displays whilst incorporating commercial sales opportunities
- Implements the brand specific visual merchandising standards
- Coordinating store display in line with brand guidelines and strategy
- Developing floor plans and maximize visual impact
- Arranges merchandise, signage, fixtures and in-store layout guide
- Taking photographs in every changes done in the merchandise display
- Make use of creative lighting for windows
- Maximizing placement of new lines, re-merchandising the store when new trends build
- Creates layout of the store according to its categories
- Ensures proper merchandising of the items
- Other Responsibilities: Working closely with the operations and brand management team to increase sales
- Working with VM Manager and sales team to achieve commercial goals
- Involve in Pre-Opening of the stores and timely visit to ensure that brand’s standard are properly implemented and followed
- Conduct research of the current market trends and lifestyle
Showroom Manager- Motorbikes
Posted 5 days ago
Job Viewed
Job Description
- The ideal candidate should have a strong understanding of sales and customer service, with a background in managing retail spaces.
- Showroom manager works with potential customers on finding the best deal for a vehicle whether used or new.
Responsibilities:
- Hire, train, organize staff, setting sales goals, or quotas for their employees.
- Help set prices on Vehicles, as well as help arrange financing, warranties, and rebates.
- Manage client relationship through all phases of the sales.
- Develop and maintain prospect and customer list based on strategic marketing data and other source of leads.
- Application of VAT and compliance with regulatory requirements applicable to the company.
- Must be professional, courteous, organized and an expert in customer service with strong communication skills.
Working days/timing: Saturday – Thursday 8:00 am – 5:00 pm
#J-18808-LjbffrOfficer_Customer Support/Retail
Posted 5 days ago
Job Viewed
Job Description
ISA TOWN, Bahrain | Posted on 09/03/2025
Responsibilities- Maintain the safe operation of the bus station, ensuring drivers and other staff always follow all safety rules.
- Proactive delivery of exceptional customer service to all BPTC customers, with a comprehensive understanding of services and products.
- Sells tickets for bus, both on Go Card and on paper as required.
- Fully follow Cash Collection and Reconciliation company procedures.
- Answers inquiries regarding bus schedules, route, and ticket costs, using information provided.
- Act as cashier for Driver fare collection if required.
- Help other station staff if needed.
- Responds to customer queries and complaints via telephone, face to face, and other methods as appropriate, recording said issues in the relevant system (CRM/other).
- To champion safety, highlighting any areas of concern and ensuring safe working practices are adhered to – proactively intervening to prevent unsafe actions from occurring, and to assist with the safe co-ordination of buses and vehicles, ensuring that only those which are permitted in the station area are given access.
- To proactively deliver an excellent standard of customer service at all times. To use initiative and problem-solving skills to own customer issues ensuring a positive outcome is achieved.
- To proactively provide support & assistance to customers, colleagues & driver teams.
- To act as a brand ambassador through excellent personal presentation standards and detailed product knowledge.
- To effectively communicate information to customers.
- To be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role.
- To liaise with customers & colleagues from BPTC about service updates & disruption.
- To work collaboratively as part of a team to create a positive work culture through constant communication, integrity, positive energy and pride.
- Should the role requirements and responsibilities change, then these will be reviewed and amended in consultation with the individual.
- The role requires the individual to actively follow BPTC policies including Drug and Alcohol and Equal Opportunities policies.
- To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department.
- To assist with the oversight of any contracting staff at the station carrying out construction or remedial work and report any instances of unsafe working.
- Intermediate or secondary level education with either academic or vocational qualifications advantageous. Ideally, further level education.
- Public or other transportation experience an advantage.
- Arabic or Hindi with good use of English language.
- A proactive ‘want to help’ attitude.
- Experience of delivering excellent customer service in a fast-paced working environment.
- Experience of working as part of a team and independently.
- A confident communicator with excellent people skills and the ability to put people at ease.
- Work will involve standing and/or sitting for long periods of time due to customer demands.
- The ability to work shift patterns including weekends and National holidays. Working overtime to meet business demands.