157 Aviation jobs in Bahrain

Company

Gulf Air

Division

Customer Experience

Location

Department

Customer Experience

Closing Date

28-Aug-2024

To set the strategy, manage and be accountable for the following areas within Customer Experience: Cabin Interior Projects, Cabin Definition, IFE/Communications Content, Connectivity, Cabin Quality Assurance & Lounges Experience.

To Manage and control capital and recurring operational budgets within approved limit.

Maintain and define the brand values, identity and market positioning of Gulf Air to keep the airline up to date, competitive and in-line with overall goals / beliefs.

Overall management and leadership of major projects that arise on a regular or ad hoc basis such as but not limited to, re-brands, major events, route launches, and major sponsorship investments, including the key account management of external relationships engaged as a result of these investments.

Cabin Interior

2. Accountable for the definition, development and implementation of cabin products for new and retrofit aircraft including seats, galleys, lavatories and cabin interior.

3. Define the strategic cabin products roadmap for new and existing aircraft taking into account GF’s branding, passengers’ profile, feedback on existing GF products, product consistency across the various fleet and competitors’ products.

4. Manage the development of product definition briefs for each class of cabin product and ensure that they are in line with the cabin product roadmap.

5. Seek management approvals for the implementation of the cabin products.

6. Plan, organise and manage the resources for the implementation of the cabin products.

7. Update management periodically on the progress of the cabin products implementation and ensure that management approvals for the key features of the cabin products are sought at various stages of the product development.

8. Ensure that the various cabin projects are properly managed so as to deliver the products on time, within budgets, and in accordance with GF’s quality standards and specifications.

9. Define & design the new aircraft galleys in accordance with aircraft seat configuration & service requirement

10. Control and manage the budgets with Divisional Controller ensuring the budgets are in line with Gulf Air annual setout limits.

Inflight Entertainment & Communications

2. Lead IFE Strategy: Develop & oversee IFE/Communications plans & budgets.

3. Manage Content & Hardware: Ensure high-quality content & compatible hardware.

4. Drive Innovation: Implement cutting-edge IFE features for premium cabins.

5. Deliver Excellent Service: Train staff, resolve passenger issues, and provide customer support.

6. Optimize Operations: Monitor performance, find cost savings, and stay ahead of industry trends.

7. Brand Advocacy: Represent Gulf Air at conferences and promote IFE services.

Cabin Quality Assurance

1. Lead Cabin Quality Assurance Team

2. Ensure Cabin Standards: Inspect cabins for cleanliness, safety, and adherence to company guidelines.

3. Evaluate Crew Performance: Observe cabin crew and provide feedback to ensure exceptional service.

4. Monitor In-flight Services: Verify food, beverages, and amenities meet passenger expectations.

5. Identify Issues: Proactively identify and report potential problems with cabin equipment or procedures.

6. Maintain Documentation: Complete reports and audits to document cabin compliance.

7. Drive Improvement: Recommend changes to improve cabin operations and passenger experience.

2. Manage Services: Ensure contracted teams (catering, hygiene) meet Gulf Air standards.

3. Premium Experience: Deliver exceptional service to premium customers.

4. VIP Handling: Organize premium experiences for VIPs on special charters.

5. Customer Care: Manage customer requests, complaints, and feedback.

6. Team Development: Lead, motivate, and develop lounge team.

7. Financial Management: Ensure accurate revenue reporting and maximize lounge revenue.

8. Operations Excellence: Monitor lounge operations, identify areas for improvement, and maintain high standards.

9. Compliance: Ensure lounge adheres to company policies and regulations.

10. Industry Benchmarking: Monitor industry trends to enhance lounge experience.

11. Brand Ambassador: Represent Gulf Air and strive for customer service excellence.

University Degree.

Minimum 10 years of airline industry experience, with exposure to the technical, commercial and service divisions. Minimum 2 years exposure in Inflight Cabin Definition & IF Entertainment and Communications.

Senior Manager

If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s):

Company: Gulf Air

Division: Customer Experience

Location: (Location)

Department: Customer Experience

Closing Date: 19-Nov-2024

To set the strategy, manage and be accountable for the following areas within Customer Experience: Cabin Interior Projects, Cabin Definition, IFE/Communications Content, Connectivity, Cabin Quality Assurance & Lounges Experience.

To manage and control capital and recurring operational budgets within approved limits.

Maintain and define the brand values, identity and market positioning of Gulf Air to keep the airline up to date, competitive and in line with overall goals/beliefs.

Overall management and leadership of major projects that arise on a regular or ad hoc basis such as, but not limited to, re-brands, major events, route launches, and major sponsorship investments, including the key account management of external relationships engaged as a result of these investments.

1. Cabin Interior:
1. Accountable for the definition, development and implementation of cabin products for new and retrofit aircraft including seats, galleys, lavatories and cabin interior.
2. Define the strategic cabin products roadmap for new and existing aircraft taking into account GF’s branding, passengers’ profile, feedback on existing GF products, product consistency across the various fleet and competitors’ products.
3. Manage the development of product definition briefs for each class of cabin product and ensure that they are in line with the cabin product roadmap.
4. Seek management approvals for the implementation of the cabin products.
5. Plan, organise and manage the resources for the implementation of the cabin products.
6. Update management periodically on the progress of the cabin products implementation and ensure that management approvals for the key features of the cabin products are sought at various stages of the product development.
7. Ensure that the various cabin projects are properly managed so as to deliver the products on time, within budgets, and in accordance with GF’s quality standards and specifications.
8. Define & design the new aircraft galleys in accordance with aircraft seat configuration & service requirement.
9. Control and manage the budgets with Divisional Controller ensuring the budgets are in line with Gulf Air annual setout limits.
2. Inflight Entertainment & Communications:
1. Lead IFE Strategy: Develop & oversee IFE/Communications plans & budgets.
2. Manage Content & Hardware: Ensure high-quality content & compatible hardware.
3. Drive Innovation: Implement cutting-edge IFE features for premium cabins.
4. Deliver Excellent Service: Train staff, resolve passenger issues, and provide customer support.
5. Optimize Operations: Monitor performance, find cost savings, and stay ahead of industry trends.
6. Brand Advocacy: Represent Gulf Air at conferences and promote IFE services.
3. Cabin Quality Assurance:
1. Lead Cabin Quality Assurance Team.
2. Ensure Cabin Standards: Inspect cabins for cleanliness, safety, and adherence to company guidelines.
3. Evaluate Crew Performance: Observe cabin crew and provide feedback to ensure exceptional service.
4. Monitor In-flight Services: Verify food, beverages, and amenities meet passenger expectations.
5. Identify Issues: Proactively identify and report potential problems with cabin equipment or procedures.
6. Maintain Documentation: Complete reports and audits to document cabin compliance.
7. Drive Improvement: Recommend changes to improve cabin operations and passenger experience.
8. Manage Services: Ensure contracted teams (catering, hygiene) meet Gulf Air standards.
9. Premium Experience: Deliver exceptional service to premium customers.
10. VIP Handling: Organize premium experiences for VIPs on special charters.
11. Customer Care: Manage customer requests, complaints, and feedback.
12. Team Development: Lead, motivate, and develop lounge team.
13. Financial Management: Ensure accurate revenue reporting and maximize lounge revenue.
14. Operations Excellence: Monitor lounge operations, identify areas for improvement, and maintain high standards.
15. Compliance: Ensure lounge adheres to company policies and regulations.
16. Industry Benchmarking: Monitor industry trends to enhance lounge experience.
17. Brand Ambassador: Represent Gulf Air and strive for customer service excellence.

University Degree.

Minimum 10 years of airline industry experience, with exposure to the technical, commercial and service divisions. Minimum 2 years exposure in Inflight Cabin Definition & IF Entertainment and Communications.

Senior Manager

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

To oversee and control ramp operations on their respective shift and ensure efficient implementation of procedures, rules and regulations in accordance to JAR OPS related to ground operations & aircraft handling.

To ensure ramp services is attaining company objectives in relation to market objectives.

1. Manage day-to-day operational issues at the ramp and ensure that ramp personnel involved in the handling of GF aircrafts perform all Ramp Services procedures in accordance with ground operations manual and activity to achieve satisfactory standard.
2. Ensure all Ground Safety and Security procedures are effectively implemented during his/her shift in order to secure aircraft, ground equipment and staff from any damage or injury.
3. Enforce "Dangerous Goods" loading/unloading procedures as per ground operations manual in order to secure safety in aircraft, passenger and crew.
4. Direct and monitor ULD usage to ensure all Ramp and Cargo personnel are aware of handling procedures in order to avoid damage and/or mishandling of ULDs. Liaise with appropriate departments to ensure repair and replacement programmes are followed for damaged ULDs.
5. In conjunction with SMBH, review and develop procedures related to baggage loading for originating and transit stations in order to achieve maximum payload capacity for baggage and cargo.
6. Monitor competitor activity at the airport and provide feedback to management team for service improvements to ensure GF provides the best service to customers.
7. Responsible for monitoring and achieving Ramp Services operational targets at airport including KPI, on-time-performance, baggage handling, etc. based on agreed performance objectives. Investigate delay reasons and baggage mishandling reports.
8. Constant liaison with Ground Services Department for update on latest Ground Operations Development and review day-to-day activities related to aircraft safety and security.
9. Control baggage services actions at the airport and ensure correct/proper implementation of handling procedures are followed in order to meet international aviation standards and to remain competitive within the industry.
10. Prepare daily baggage mishandling and highlight shortfalls and produce instructive guidelines in order to improve overall services related to baggage handling.
11. Monitor the loading of all cargo and effective space utilization towards maximizing resources available on all routes with heavy loads and report any discrepancies.
12. Conduct monthly station Local Performance Check (LPC) and highlight any ramp handling shortfalls to SMBH.
13. Follow up on quick transfer baggage delivery from the incoming flights and report any shortfalls caused by originating station.
14. Effectively monitor seasonal events such as Haj and teacher’s movement ensuring maximum support from the GHA.
15. Raise immediate Ground Safety Report for all non-compliance matters related to ground safety rules and policies supported by photos whenever possible.
16. Closely monitor flights that may have space or payload restriction to maximize cargo hold space utilization.

Educated to HND level or equivalent, with good working knowledge of airport service.

Good standard of bilingual language (Arabic & English).

Minimum 7 years experience, working in all areas of Airport & Ground Services and at least 5 years in Ramp & Ground handling operations.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Airside Safety Supervision Responsibilities

1. Provide specialized advice on all airside safety matters related to Aviation operations within the airport.
2. Ensure compliance with international Aviation Safety rules and regulations, by ensuring the correct establishment of the BIA Aviation Safety Quality Control System.
3. Conduct Safety Quality Control activities to improve Safety standards, and to ensure that the Safety procedures are met from an operational and compliance perspective.
4. Liaise with third parties (i.e. contractors) to ensure compliance with CAR-001 and BAC safety regulations and standards.
5. Produce reports on any findings or breaches of the Airside Safety standards and provide recommendations for preventive or corrective action.
6. Oversee the level of implementation of all safety corrective action plans, to ensure that all are effective and meet compliance with regulatory requirements.
7. Define, prioritize and initiate immediate corrective actions for any instance of non-compliance with the CAR-001 or other applicable directives.
8. Proactively recommend methods for improving the existing safety procedures, practices and possible alternative models or approaches that might enhance compliance with international regulations.
9. Participate in the BIA Ramp Safety Committee, the Wildlife Control Committee and in other relevant committees on a regular basis.
10. Perform other job-related duties as assigned by Manager - Aerodrome Safety.

1. University degree preferred.
2. ACI Safety Management Diploma, or equivalent.
3. OHSAS 18001 Auditor certification, or equivalent, is desirable.
4. Minimum 5 years’ experience in Airside Safety or Airside operations; Work experience in a GCC airport.
5. Demonstrated experience in developing, implementing and supervising the implementation of airside safety and/or operational processes and procedures.

Job Specific Skills:

1. Knowledge: Strong technical knowledge in implementing and supervising airside safety operations; Airport Safety Management systems; Safety incident investigations and trend analysis. Thorough knowledge of ICAO and other related international standards. Demonstrated ability to interpret and provide recommendations for the effective and efficient implementation of new safety requirements.
2. Planning and organizing: Good planning and organizational skills including the production of Audit reports, conducting airside safety risk assessments, and preparing recommendations for preventive and corrective action plans. Demonstrated ability to plan, prioritize, and work to strict deadlines.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

To carry out tasks as designated by the Aircraft Lic Maintenance Technician or Aircraft Maintenance Engineer to an acceptable standard of workmanship, and in accordance with aircraft approved documents.

To support Gulf Air operation at any network station as required in case of AOG recovery or as necessary.

1. Work with, and under the direction of the designated A/C Engineers/Lic Technicians to carry out routine tasks and non-routine tasks.
2. Replace components on Company or other operators aircraft and engines as required.
3. Strictly adhere to company staff rules and regulation.
4. Strictly adhere to company safety rules and regulation and to wear proper uniform and safety shoes while on duty.
5. Adhere and comply with aircraft approved maintenance documents instructions when performing any routine tasks and non-routine tasks and acquaint self with all the safety related precautions to avoid personal injuries or damages to aircraft structures and systems.
6. Make sure that all equipment and tools used for aircraft maintenance are in serviceable and safe condition. Report any faulty equipment or tool to Engineer or Duty Manager; unserviceable tool/equipment must be isolated and attach a with unserviceable tag.
7. Service equipment and aircraft special tools as deemed necessary to maintain them in a serviceable, safe and clean condition.
8. As part of maintenance practice, make sure that all tools used to perform any routine and non-routine task are registered, to ensure they are removed on task completion.
9. On completion of routine tasks and non-routine tasks, make sure that work area is tidy and free from any loose articles.
10. Assist in positioning and clearing equipment to carry maintenance tasks on aircraft.
11. Make sure that all tools and equipment used are returned to proper location.
12. Perform the headset duties during engine ground runs and aircraft towing in accordance with company TIM procedures.
13. Adhere to Airside Safety Rules and Regulations in regard to driving and work area cleanliness.
14. Purchase an approved tool kit containing appropriate tools to perform duties on the company and third party fleets.
15. Perform the required duties in accordance with AME and Duty Manager instruction and aircraft approved documentations procedures.
16. Maintain a high level of self-discipline and respect his superiors instructions.
17. Become familiar with Gulf Air Information System AMOS and its basic transactions related to this work scope.

It will be advantageous to have 3 to 5 years working as an A/C technician and/or general experience in a similar field. An apprenticeship with a reputable Aircraft Maintenance Organization shall be an additional advantage.

Must be able to write, read and understand English to be able to understand aircraft approved documentation procedures while performing routine and non-routine tasks on the company fleet during maintenance input. It will be an advantage to pass Basic Aircraft License Modules or hold a valid EASA Basic Aircraft License or equivalent which is recognized by BCAA and company Technical Quality Assurance.

GE13P

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Develop, implement, and maintain the organization's Safety Management System (SMS) in compliance with ICAO and local aviation authority regulations.
• Conduct regular safety audits, inspections, and risk assessments to identify potential hazards and non-compliance issues.
• Investigate aviation incidents, accidents, and near misses, determining root causes and recommending corrective actions.
• Prepare comprehensive safety reports, analyses, and presentations for management and regulatory bodies.
• Develop and deliver safety training programs for employees at all levels to enhance safety awareness and compliance.
• Monitor safety performance indicators and trends, implementing proactive measures to improve safety culture.
• Liaise with civil aviation authorities, internal departments, and external stakeholders on safety-related matters.
• Ensure all safety documentation and records are accurately maintained.
• Promote a strong safety culture through communication, training, and leadership.
• Stay current with changes in aviation safety regulations, industry best practices, and technological advancements.

• Bachelor's degree in Aviation Safety, Aerospace Engineering, Air Transport Management, or a related field.
• Minimum of 5 years of experience in aviation safety management, preferably within an airline, MRO, or aviation services organization.
• In-depth knowledge of ICAO Annexes, SMS principles, and local aviation safety regulations (e.g., Bahrain Civil Aviation Affairs).
• Experience in incident investigation and root cause analysis.
• Relevant safety management certifications (e.g., IOSH, NEBOSH, SMS training).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills, including report writing and presentation abilities.

• Pilot's license, A&P license, or air traffic control experience.
• Experience with safety management software.
• Knowledge of human factors in aviation.

• Perform routine maintenance, inspections, repairs, and modifications on aircraft systems, including engines, airframes, landing gear, and hydraulic systems.
• Conduct thorough troubleshooting to diagnose mechanical, electrical, and avionics issues using specialized tools and diagnostic equipment.
• Interpret and apply technical manuals, blueprints, wiring diagrams, and other engineering specifications.
• Ensure all maintenance activities comply with aviation authority regulations (e.g., EASA, FAA, GACA) and manufacturer's service bulletins.
• Document all maintenance actions, repairs, and component replacements accurately and thoroughly in maintenance logs.
• Adhere strictly to safety protocols and best practices to ensure a safe working environment.
• Collaborate with other technicians, engineers, and flight crew to coordinate maintenance activities and resolve complex issues.
• Perform functional tests and ground runs to verify system performance after maintenance.
• Inspect aircraft for defects, wear, and corrosion, and determine necessary corrective actions.
• Maintain tools and equipment in good working order and ensure proper calibration.
• Participate in ongoing training and professional development to stay current with new aircraft technologies and maintenance procedures.
• Contribute to continuous improvement initiatives within the maintenance department.

• Holds a valid Aircraft Maintenance Engineer (AME) license (e.g., B1/B2, A&P, or equivalent) recognized by relevant aviation authorities.
• Minimum of 3-5 years of hands-on experience as an Aviation Maintenance Technician on various aircraft types (commercial, cargo, or general aviation).
• Strong knowledge of aircraft systems, including mechanical, hydraulic, pneumatic, and electrical systems.
• Proficiency in using maintenance tools, testing equipment, and diagnostic software.
• Ability to read and interpret technical manuals, schematics, and engineering drawings.
• Excellent troubleshooting and problem-solving skills.
• Strong attention to detail and a high level of accuracy in work.
• Commitment to safety and quality standards.
• Ability to work effectively in a team environment and communicate clearly.
• Physical ability to perform duties requiring lifting, bending, and working in confined spaces.
• Flexibility to work shifts, including nights, weekends, and holidays, as required.

• Develop, implement, and maintain the company's Safety Management System (SMS) in accordance with ICAO standards and local aviation authorities.
• Conduct regular safety audits, inspections, and risk assessments across all operational departments (flight operations, ground handling, maintenance, air traffic control).
• Investigate aviation incidents and accidents, determine root causes, and recommend corrective and preventive actions.
• Monitor compliance with aviation safety regulations, company policies, and best practices.
• Develop and deliver safety training programs for all personnel to foster a strong safety culture.
• Maintain comprehensive safety records, databases, and reporting systems.
• Analyze safety data, identify trends, and provide regular reports on safety performance to management.
• Facilitate safety meetings, workshops, and committees.
• Act as the primary point of contact for regulatory bodies concerning safety matters.
• Promote a proactive safety culture where all employees are encouraged to report hazards and contribute to safety improvements.
• Collaborate with internal and external stakeholders to enhance safety initiatives.
• Participate in emergency response planning and drills.
• Stay updated on the latest aviation safety standards, technologies, and industry developments.
• Manage safety documentation and ensure proper dissemination of safety information.

• Bachelor's degree in Aviation Management, Aerospace Engineering, Safety Management, or a related field. Master's degree or relevant certifications (e.g., ICAO SMS, Lead Auditor) are a strong plus.
• Proven experience (5+ years) in an Aviation Safety role, ideally within an airline, airport, MRO, or aviation regulatory body.
• Deep understanding of ICAO Annexes, specifically Annex 19 (Safety Management), and local civil aviation regulations.
• Experience with Safety Management Systems (SMS) implementation and auditing.
• Strong analytical skills for incident investigation and data analysis.
• Excellent communication, presentation, and report-writing skills in English. Arabic is an advantage.
• Ability to influence and persuade stakeholders at all levels of the organization.
• Detail-oriented with a strong commitment to accuracy and thoroughness.
• Ability to work independently and under pressure, especially during incident response.
• Proficiency in safety management software and Microsoft Office Suite.
• Strong ethical standards and a high degree of integrity.
• Pilot or Air Traffic Controller background is a significant advantage.

• Develop, implement, and maintain the airline's Safety Management System (SMS) in accordance with ICAO Annex 19 and national aviation regulations.
• Conduct safety investigations, root cause analyses, and risk assessments for reported incidents and hazards.
• Monitor safety performance indicators and identify trends to proactively address potential safety risks.
• Develop and deliver safety training programs for airline personnel, including flight crew, ground staff, and maintenance teams.
• Conduct regular safety audits and inspections of operational areas, including aircraft, ground support equipment, and facilities.
• Prepare comprehensive safety reports, presentations, and recommendations for management.
• Liaise with regulatory authorities (e.g., Bahrain Civil Aviation Affairs) on safety-related matters.
• Promote a strong safety culture throughout the organization.
• Manage the hazard identification and risk management processes.
• Stay abreast of new aviation safety regulations, best practices, and industry developments.
• Participate in safety committees and provide expert advice on safety-critical decisions.

• Bachelor's degree in Aviation Management, Aerospace Engineering, Safety Management, or a related field.
• Formal training in Safety Management Systems (SMS) and incident investigation.
• Minimum of 5-7 years of progressive experience in an aviation safety role within an airline, MRO, or aviation regulatory body.
• Deep understanding of ICAO regulations, EASA/FAA standards, and local civil aviation requirements.
• Proven experience in conducting safety investigations and risk assessments.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills in English; Arabic is a significant advantage.
• Proficiency in safety management software and Microsoft Office Suite.
• Ability to work independently and collaboratively in a high-pressure environment.
• Strong attention to detail and a proactive approach to safety.
• Relevant aviation licenses (e.g., pilot, aircraft engineer) are a plus.