275 Ground Staff jobs in Bahrain

We're excited to announce an opportunity for a Ground Operations Coordinator to join our Food Transportation team

Job Responsibilities:

• Ensure drivers comply with agreed regulations and uphold operational standards.
• Monitor key financial indicators, ensuring efficient handling of rider payments, pending dues.
• Oversee and assist in managing rider vacations.
• Work closely with the Fleet Performance Coordinator to enhance the Fill Rate and fleet efficiency.
• Oversee daily performance tracking, including SLAs, Revenue per Delivery Unit (RDU), Churn Rate, and Fill Rate.
• Ensure effective team communication, facilitating seamless collaboration across departments.
• Monitor driver compliance, ensuring all regulations and protocols are met.
• Conduct root cause analysis to identify operational challenges and propose solutions.
• Implement training programs for drivers and ensure proper documentation of training records.
• Manage the COD report, minimizing outstanding dues to maintain financial accuracy.
• Prepare performance reports, presentations, and operational materials to support decision-making.
• Apply updates and instructions from the clients, ensuring compliance.
• Track and validate team performance, ensuring accuracy in completed tasks and service quality.

Languages: English, Bangla, Hindi/Urdu, and Arabic is essential

If you're a dedicated professional with a passion for logistics and operational excellence, we'd love to hear from you.

Job Type: Full-time

Pay: BD BD per month

Job Type: Full-time

Application Question(s):

• Proficiency in all languages English, Hindi/Urdu, Bangla, Arabic (preferred)

Experience:

• Fleet supervision: 2 years (Preferred)

Job Type: Full-time

Pay: BD BD per month

• Supervise and manage daily ground operations activities.
• Lead, train, and motivate a team of ground operations personnel.
• Ensure adherence to safety regulations and company policies.
• Coordinate aircraft turnaround processes with relevant stakeholders.
• Manage equipment and resource allocation effectively.
• Respond to and resolve operational issues and emergencies.
• Monitor operational performance and implement improvements.

• Minimum of 3 years of experience in aviation ground operations.
• Proven supervisory or leadership experience.
• In-depth knowledge of airport operations and safety procedures.
• Strong understanding of aircraft handling and turnaround processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours and adapt to changing operational needs.
• Relevant certifications in aviation operations are a plus.

Company: Gulf Air

Division: Customer Experience

Location: (Location)

Department: Customer Experience

Closing Date: 19-Nov-2024

To set the strategy, manage and be accountable for the following areas within Customer Experience: Cabin Interior Projects, Cabin Definition, IFE/Communications Content, Connectivity, Cabin Quality Assurance & Lounges Experience.

To manage and control capital and recurring operational budgets within approved limits.

Maintain and define the brand values, identity and market positioning of Gulf Air to keep the airline up to date, competitive and in line with overall goals/beliefs.

Overall management and leadership of major projects that arise on a regular or ad hoc basis such as, but not limited to, re-brands, major events, route launches, and major sponsorship investments, including the key account management of external relationships engaged as a result of these investments.

1. Cabin Interior:
1. Accountable for the definition, development and implementation of cabin products for new and retrofit aircraft including seats, galleys, lavatories and cabin interior.
2. Define the strategic cabin products roadmap for new and existing aircraft taking into account GF’s branding, passengers’ profile, feedback on existing GF products, product consistency across the various fleet and competitors’ products.
3. Manage the development of product definition briefs for each class of cabin product and ensure that they are in line with the cabin product roadmap.
4. Seek management approvals for the implementation of the cabin products.
5. Plan, organise and manage the resources for the implementation of the cabin products.
6. Update management periodically on the progress of the cabin products implementation and ensure that management approvals for the key features of the cabin products are sought at various stages of the product development.
7. Ensure that the various cabin projects are properly managed so as to deliver the products on time, within budgets, and in accordance with GF’s quality standards and specifications.
8. Define & design the new aircraft galleys in accordance with aircraft seat configuration & service requirement.
9. Control and manage the budgets with Divisional Controller ensuring the budgets are in line with Gulf Air annual setout limits.
2. Inflight Entertainment & Communications:
1. Lead IFE Strategy: Develop & oversee IFE/Communications plans & budgets.
2. Manage Content & Hardware: Ensure high-quality content & compatible hardware.
3. Drive Innovation: Implement cutting-edge IFE features for premium cabins.
4. Deliver Excellent Service: Train staff, resolve passenger issues, and provide customer support.
5. Optimize Operations: Monitor performance, find cost savings, and stay ahead of industry trends.
6. Brand Advocacy: Represent Gulf Air at conferences and promote IFE services.
3. Cabin Quality Assurance:
1. Lead Cabin Quality Assurance Team.
2. Ensure Cabin Standards: Inspect cabins for cleanliness, safety, and adherence to company guidelines.
3. Evaluate Crew Performance: Observe cabin crew and provide feedback to ensure exceptional service.
4. Monitor In-flight Services: Verify food, beverages, and amenities meet passenger expectations.
5. Identify Issues: Proactively identify and report potential problems with cabin equipment or procedures.
6. Maintain Documentation: Complete reports and audits to document cabin compliance.
7. Drive Improvement: Recommend changes to improve cabin operations and passenger experience.
8. Manage Services: Ensure contracted teams (catering, hygiene) meet Gulf Air standards.
9. Premium Experience: Deliver exceptional service to premium customers.
10. VIP Handling: Organize premium experiences for VIPs on special charters.
11. Customer Care: Manage customer requests, complaints, and feedback.
12. Team Development: Lead, motivate, and develop lounge team.
13. Financial Management: Ensure accurate revenue reporting and maximize lounge revenue.
14. Operations Excellence: Monitor lounge operations, identify areas for improvement, and maintain high standards.
15. Compliance: Ensure lounge adheres to company policies and regulations.
16. Industry Benchmarking: Monitor industry trends to enhance lounge experience.
17. Brand Ambassador: Represent Gulf Air and strive for customer service excellence.

University Degree.

Minimum 10 years of airline industry experience, with exposure to the technical, commercial and service divisions. Minimum 2 years exposure in Inflight Cabin Definition & IF Entertainment and Communications.

Senior Manager

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Overseeing and coordinating all aspects of aircraft ground handling, including baggage handling, cargo loading, passenger services, and aircraft marshaling.
• Ensuring strict adherence to all safety regulations, company policies, and international aviation standards.
• Managing and directing ground operations staff, providing training, and conducting performance evaluations.
• Liaising with flight crews, air traffic control, and other airport personnel to ensure smooth aircraft turnaround times.
• Developing and implementing operational procedures to enhance efficiency and minimize delays.
• Monitoring and managing the availability and maintenance of ground support equipment (GSE).
• Investigating incidents and accidents related to ground operations, reporting findings, and implementing corrective actions.
• Maintaining accurate records of ground handling activities, equipment logs, and safety reports.
• Responding effectively to operational disruptions and emergencies, implementing contingency plans as needed.
• Collaborating with internal departments to ensure seamless passenger and cargo flow.

Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What's On Our Plate?

• Managing day-to-day operations.
• Manage rider related escalations and resolutions.
• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for the allocated zones.
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Groom rider quality (behaviour, appearance, professionalism, presentational etc).
• Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
• Setting up a performance improvement plan to improve performance of low performing riders.
• Reduce rider complaints originating from customers and/or vendors.
• Monitor riders performance on individual level and responsible for coaching/warning riders.

Qualifications

What Did We Order

• 2–3 years of experience in Logistics, Customer Support, or Operations.
• Bachelor's degree in Logistics, Business Administration, or a related field.
• Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
• Fluent in both languages Arabic and English. Urdu is a plus.
• Strong interpersonal and communication skills with the ability to collaborate effectively.
• Analytical thinker with problem-solving skills and a results-driven mindset.
• Ability to multitask and perform well in a fast-paced environment.

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
What's On Our Plate?

• Managing day-to-day operations.
• Manage rider related escalations and resolutions.
• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for the allocated zones.
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Groom rider quality (behaviour, appearance, professionalism, presentational etc).
• Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
• Setting up a performance improvement plan to improve performance of low performing riders.
• Reduce rider complaints originating from customers and/or vendors.
• Monitor riders performance on individual level and responsible for coaching/warning riders.

Qualifications
What Did We Order

• 2–3 years of experience in Logistics, Customer Support, or Operations.
• Bachelor's degree in Logistics, Business Administration, or a related field.
• Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
• Fluent in both languages Arabic and English. Urdu is a plus.
• Strong interpersonal and communication skills with the ability to collaborate effectively.
• Analytical thinker with problem-solving skills and a results-driven mindset.
• Ability to multitask and perform well in a fast-paced environment.

• Develop, implement, and manage ground handling operational procedures to ensure safety, efficiency, and compliance.
• Coordinate and oversee all aspects of aircraft ground operations, including passenger services, baggage handling, cargo, and flight crew support.
• Liaise effectively with airline representatives, air traffic control, airport authorities, and other service providers.
• Ensure adherence to all relevant aviation regulations, safety standards, and company policies.
• Manage ground handling staff, providing leadership, training, and performance evaluations.
• Monitor aircraft turnaround times and implement strategies to optimize efficiency.
• Develop and manage operational budgets, controlling costs while maintaining service quality.
• Conduct risk assessments and implement safety management systems (SMS) for ground operations.
• Investigate incidents and accidents, implementing corrective actions to prevent recurrence.
• Stay abreast of industry best practices, technological advancements, and regulatory changes in aviation operations.
• Develop and maintain strong working relationships with key stakeholders.
• Contribute to strategic planning for airport operations and resource allocation.
• Prepare operational reports and analyze performance metrics.
• Ensure efficient resource management, including equipment and personnel scheduling.
• Champion a safety-first culture throughout the ground operations team.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)