57 Ground Staff jobs in Bahrain

• Perform pre-arrival and post-departure checks on aircraft and surrounding areas.
• Operate ground support equipment (GSE) such as baggage loaders, pushback tugs, and aircraft steps, adhering strictly to safety guidelines.
• Load and unload baggage, cargo, and mail from aircraft, ensuring proper weight distribution.
• Marshal aircraft to and from parking stands, providing clear signals to pilots.
• Coordinate with flight crew, air traffic control, and other ground personnel to ensure timely turnarounds.
• Conduct visual inspections of aircraft for any damage or irregularities and report findings.
• Assist passengers with special needs and provide directions as required.
• Ensure all ground operations adhere to airline, airport, and regulatory safety standards.
• Maintain a clean and organized work environment on the ramp.
• Respond promptly to operational changes and emergencies.

• High school diploma or equivalent; aviation-related certifications are a plus.
• Previous experience in airport operations, logistics, or a physically demanding role preferred.
• Ability to obtain and maintain airport security clearance (SIA license).
• Valid Bahraini driving license (Class 3 or higher, or willingness to obtain).
• Ability to lift heavy objects and work outdoors in various weather conditions.
• Strong understanding of safety procedures and protocols.
• Excellent communication and teamwork skills.
• Flexibility to work shifts, including nights, weekends, and holidays.
• Attention to detail and a commitment to operational efficiency.

Company

Gulf Air

Division

Customer Experience

Location

Department

Customer Experience

Closing Date

28-Aug-2024

To set the strategy, manage and be accountable for the following areas within Customer Experience: Cabin Interior Projects, Cabin Definition, IFE/Communications Content, Connectivity, Cabin Quality Assurance & Lounges Experience.

To Manage and control capital and recurring operational budgets within approved limit.

Maintain and define the brand values, identity and market positioning of Gulf Air to keep the airline up to date, competitive and in-line with overall goals / beliefs.

Overall management and leadership of major projects that arise on a regular or ad hoc basis such as but not limited to, re-brands, major events, route launches, and major sponsorship investments, including the key account management of external relationships engaged as a result of these investments.

Cabin Interior

2. Accountable for the definition, development and implementation of cabin products for new and retrofit aircraft including seats, galleys, lavatories and cabin interior.

3. Define the strategic cabin products roadmap for new and existing aircraft taking into account GF’s branding, passengers’ profile, feedback on existing GF products, product consistency across the various fleet and competitors’ products.

4. Manage the development of product definition briefs for each class of cabin product and ensure that they are in line with the cabin product roadmap.

5. Seek management approvals for the implementation of the cabin products.

6. Plan, organise and manage the resources for the implementation of the cabin products.

7. Update management periodically on the progress of the cabin products implementation and ensure that management approvals for the key features of the cabin products are sought at various stages of the product development.

8. Ensure that the various cabin projects are properly managed so as to deliver the products on time, within budgets, and in accordance with GF’s quality standards and specifications.

9. Define & design the new aircraft galleys in accordance with aircraft seat configuration & service requirement

10. Control and manage the budgets with Divisional Controller ensuring the budgets are in line with Gulf Air annual setout limits.

Inflight Entertainment & Communications

2. Lead IFE Strategy: Develop & oversee IFE/Communications plans & budgets.

3. Manage Content & Hardware: Ensure high-quality content & compatible hardware.

4. Drive Innovation: Implement cutting-edge IFE features for premium cabins.

5. Deliver Excellent Service: Train staff, resolve passenger issues, and provide customer support.

6. Optimize Operations: Monitor performance, find cost savings, and stay ahead of industry trends.

7. Brand Advocacy: Represent Gulf Air at conferences and promote IFE services.

Cabin Quality Assurance

1. Lead Cabin Quality Assurance Team

2. Ensure Cabin Standards: Inspect cabins for cleanliness, safety, and adherence to company guidelines.

3. Evaluate Crew Performance: Observe cabin crew and provide feedback to ensure exceptional service.

4. Monitor In-flight Services: Verify food, beverages, and amenities meet passenger expectations.

5. Identify Issues: Proactively identify and report potential problems with cabin equipment or procedures.

6. Maintain Documentation: Complete reports and audits to document cabin compliance.

7. Drive Improvement: Recommend changes to improve cabin operations and passenger experience.

2. Manage Services: Ensure contracted teams (catering, hygiene) meet Gulf Air standards.

3. Premium Experience: Deliver exceptional service to premium customers.

4. VIP Handling: Organize premium experiences for VIPs on special charters.

5. Customer Care: Manage customer requests, complaints, and feedback.

6. Team Development: Lead, motivate, and develop lounge team.

7. Financial Management: Ensure accurate revenue reporting and maximize lounge revenue.

8. Operations Excellence: Monitor lounge operations, identify areas for improvement, and maintain high standards.

9. Compliance: Ensure lounge adheres to company policies and regulations.

10. Industry Benchmarking: Monitor industry trends to enhance lounge experience.

11. Brand Ambassador: Represent Gulf Air and strive for customer service excellence.

University Degree.

Minimum 10 years of airline industry experience, with exposure to the technical, commercial and service divisions. Minimum 2 years exposure in Inflight Cabin Definition & IF Entertainment and Communications.

Senior Manager

If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s):

Company: Gulf Air

Division: Customer Experience

Location: (Location)

Department: Customer Experience

Closing Date: 19-Nov-2024

To set the strategy, manage and be accountable for the following areas within Customer Experience: Cabin Interior Projects, Cabin Definition, IFE/Communications Content, Connectivity, Cabin Quality Assurance & Lounges Experience.

To manage and control capital and recurring operational budgets within approved limits.

Maintain and define the brand values, identity and market positioning of Gulf Air to keep the airline up to date, competitive and in line with overall goals/beliefs.

Overall management and leadership of major projects that arise on a regular or ad hoc basis such as, but not limited to, re-brands, major events, route launches, and major sponsorship investments, including the key account management of external relationships engaged as a result of these investments.

1. Cabin Interior:
1. Accountable for the definition, development and implementation of cabin products for new and retrofit aircraft including seats, galleys, lavatories and cabin interior.
2. Define the strategic cabin products roadmap for new and existing aircraft taking into account GF’s branding, passengers’ profile, feedback on existing GF products, product consistency across the various fleet and competitors’ products.
3. Manage the development of product definition briefs for each class of cabin product and ensure that they are in line with the cabin product roadmap.
4. Seek management approvals for the implementation of the cabin products.
5. Plan, organise and manage the resources for the implementation of the cabin products.
6. Update management periodically on the progress of the cabin products implementation and ensure that management approvals for the key features of the cabin products are sought at various stages of the product development.
7. Ensure that the various cabin projects are properly managed so as to deliver the products on time, within budgets, and in accordance with GF’s quality standards and specifications.
8. Define & design the new aircraft galleys in accordance with aircraft seat configuration & service requirement.
9. Control and manage the budgets with Divisional Controller ensuring the budgets are in line with Gulf Air annual setout limits.
2. Inflight Entertainment & Communications:
1. Lead IFE Strategy: Develop & oversee IFE/Communications plans & budgets.
2. Manage Content & Hardware: Ensure high-quality content & compatible hardware.
3. Drive Innovation: Implement cutting-edge IFE features for premium cabins.
4. Deliver Excellent Service: Train staff, resolve passenger issues, and provide customer support.
5. Optimize Operations: Monitor performance, find cost savings, and stay ahead of industry trends.
6. Brand Advocacy: Represent Gulf Air at conferences and promote IFE services.
3. Cabin Quality Assurance:
1. Lead Cabin Quality Assurance Team.
2. Ensure Cabin Standards: Inspect cabins for cleanliness, safety, and adherence to company guidelines.
3. Evaluate Crew Performance: Observe cabin crew and provide feedback to ensure exceptional service.
4. Monitor In-flight Services: Verify food, beverages, and amenities meet passenger expectations.
5. Identify Issues: Proactively identify and report potential problems with cabin equipment or procedures.
6. Maintain Documentation: Complete reports and audits to document cabin compliance.
7. Drive Improvement: Recommend changes to improve cabin operations and passenger experience.
8. Manage Services: Ensure contracted teams (catering, hygiene) meet Gulf Air standards.
9. Premium Experience: Deliver exceptional service to premium customers.
10. VIP Handling: Organize premium experiences for VIPs on special charters.
11. Customer Care: Manage customer requests, complaints, and feedback.
12. Team Development: Lead, motivate, and develop lounge team.
13. Financial Management: Ensure accurate revenue reporting and maximize lounge revenue.
14. Operations Excellence: Monitor lounge operations, identify areas for improvement, and maintain high standards.
15. Compliance: Ensure lounge adheres to company policies and regulations.
16. Industry Benchmarking: Monitor industry trends to enhance lounge experience.
17. Brand Ambassador: Represent Gulf Air and strive for customer service excellence.

University Degree.

Minimum 10 years of airline industry experience, with exposure to the technical, commercial and service divisions. Minimum 2 years exposure in Inflight Cabin Definition & IF Entertainment and Communications.

Senior Manager

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only