8 Customer Service Manager jobs in Bahrain

Job Purpose**:Develop cost estimates and coordinate proposals for assigned estimating projects.**
- Maintaining and improving client relationships.
- Provide management with regular reports: Prepared sales forecast reports, sales accuracy reports.
- Develop and recommend sales revenue plans that meet growth and profitability objectives.
- Build a good knowledge of the market, assist in the analysis of the competition and provide management with market information.
- Develop, implement and supervise the execution of marketing and sales plans in the territory, to achieve growth and profitability objectives, operating within defined budget.
- Place and follow up order with suppliers.
- Supervise logistics activities relating to the company’s orders.
- Ensure proper service and satisfaction to customers.
- Identify and promptly act on any business opportunity.
- Ensure prompt follow-up with related department and effective handling of all orders and shipments of products to customers, within the company’s rules and regulations concerning order processing and credit.
- Manage and empower a team of sales officers.
- Initiated a process to increased market share and acquire new clients.
- Identify and promptly act on any business opportunity.
- Coordinate all deals between client, consultant, contractor, subcontractor chain. Used sales and technical skills to customize products for various clients.
- Technical analysis for all customers inquiries
- Approving on all costs before sending the quotation to customers.

Authority: cost estimation and ensure to proper service and to meet customer satisfaction.

For more information kindly contact **(+973 17464418 ext. 101)**

Ability to commute/relocate:

- Manama: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Gulf: 6 years (preferred)

Technical Account Support Manager - Bahrain

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness, enhancing security, safety, and environmental sustainability. Our company values high-quality results and offers a rewarding environment for talented individuals who want to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expats with relevant experience to apply. Please note: This is NOT a sales role; it involves providing product support, integration, and training to our customers.

Role Overview - Technical Account Support Manager

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The candidate will be trained to expert level on our system to provide frontline support, help customers optimize system use, troubleshoot user issues, and provide feedback for product improvements.

This role requires understanding complex product functionalities and supporting customers at all levels, working embedded with the customer to ensure their success.

Responsibilities

1. Configure system settings to meet customer requirements.
2. Understand customer operational objectives and resolve challenges through system configuration.
3. Assist customers in fully integrating their operations with our system platform.
4. Provide front-line user support for smooth system operation.
5. Offer feedback on product improvements and new functionalities to the development teams.

Requirements

• Bilingual in English & Arabic.
• Strong problem-solving skills and inquisitiveness.
• Excellent interpersonal communication skills.
• Professional, discreet, and quick to learn new concepts and products.

If successful, your job title will be Customer Success Manager.

Benefits

• Competitive salary.
• Long-term career development opportunities.
• Benefits package including private medical care.

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In this role as a Commercial Support Manager, you will be responsible to lead a team of Commercial Support Executives to ensure seamless support to the sales organization.

Join us as a Commercial Support Leader and drive impactful sales support through team leadership, precision, and process excellence. Drives operational efficiency through accurate process management, data integrity, and cross-functional coordination.

Be the force behind smarter deals, stronger customer relationships, and streamlined commercial success.

Here Are Some Key Responsibilities To Look Forward To

• Lead the commercial support team, including recruitment, performance reviews, and development
• Serve as a pivotal link for driving commercial support initiatives
• Monitor KPIs and ensure adherence to pricing discipline and act as a gatekeeper and establish checkpoints for adhering to commercial policies & processes
• Identify and implement improvements in systems, tools, and workflows
• Work closely with sales, technical, supply chain, and regional teams to support decorative segment and initiatives
• Deliver technical/system/process training to new and existing team members
• Effectively delegate tasks based on team capacity, ensuring balanced workload distribution through thoughtful planning and organization
• Act as a key interface for ATL customers (Above the Line) and key account support activities
• Plans and monitors monthly and year end transactional activities ensuring completion
• Customers complaints escalation point and corrective action planning
• Customer analyses related activities and reports
• Oversee pricing, quotations and master data management
• Focuses on removing errors, inconsistencies related to customer and project data in ERP and CRM systems
• Realization of technical/commercial documentation (Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, etc.)
• Promote best practices and continuous improvement culture
• Ensure compliance with safety, health, and company SOPs
  
  

This role will be based in Bahrain and will directly report into Commercial Director - Deco Projects, Middle East.

Furthermore, we expect that you have

• Ideal candidate will have 3 years’ experience in a leadership position
• 5 years of experience in a Customer-centric role, preferably in the coating industry
• Leadership competencies in commercially driven customer service
• Coating industry knowledge including product knowledge and technical experience would be an added value
• Experience in using ERP-systems, CRM and proficiency with standard MS Office programs
• Proficiency in written and verbal English
  
  

What We’re Looking For

• Works effectively with others across departments and levels
• Actively shares knowledge, ideas, and feedback to achieve key performance metrics
• Resolves conflict constructively to maintain productive relationships
• Continuously seeks ways to improve customer satisfaction and drive improvement
• Maintains focus and momentum despite challenges or setbacks
• Provides constructive feedback and creates learning opportunities for the team
• Gathers and interprets data to inform decisions.
• Motivates and energizes team through a positive and inclusive approach.
• Ensures accountability for results at all levels.
  
  

Does it sound like a match to you?

Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

Final deadline for applications is 25 Aug 2025.

More About Hempel

At Hempel, you’re welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

Application due

2025-08-25

Seniority Level

Mid-Senior level

Job Functions

Analyst, Customer Service, Strategy / Planning

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together. #J-18808-Ljbffr

Commercial Support Manager - Decorative Middle East page is loadedCommercial Support Manager - Decorative Middle East Apply remote type Not Remote locations Manama, Bahrain time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 25, 2025 (16 days left to apply) job requisition id JR7152

In this role as a Commercial Support Manager, you will be responsible to lead a team of Commercial Support Executives to ensure seamless support to the sales organization.

Join us as a Commercial Support Leader and drive impactful sales support through team leadership, precision, and process excellence. Drives operational efficiency through accurate process management, data integrity, and cross-functional coordination.

Be the force behind smarter deals, stronger customer relationships, and streamlined commercial success.

Here are some key responsibilities to look forward to:

• Lead the commercial support team, including recruitment, performance reviews, and development

• Serve as a pivotal link for driving commercial support initiatives

• Monitor KPIs and ensure adherence to pricing discipline and act as a gatekeeper and establish checkpoints for adhering to commercial policies & processes

• Identify and implement improvements in systems, tools, and workflows

• Work closely with sales, technical, supply chain, and regional teams to support decorative segment and initiatives

• Deliver technical/system/process training to new and existing team members

• Effectively delegate tasks based on team capacity, ensuring balanced workload distribution through thoughtful planning and organization

• Act as a key interface for ATL customers (Above the Line) and key account support activities

• Plans and monitors monthly and year end transactional activities ensuring completion

• Customers complaints escalation point and corrective action planning

• Customer analyses related activities and reports

• Oversee pricing, quotations and master data management

• Focuses on removing errors, inconsistencies related to customer and project data in ERP and CRM systems

• Realization of technical/commercial documentation (Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, etc.)

• Promote best practices and continuous improvement culture

• Ensure compliance with safety, health, and company SOPs

This role will be based in Bahrain and will directly report into Commercial Director - Deco Projects, Middle East.

Furthermore, we expect that you have

• Ideal candidate will have 3 years’ experience in a leadership position

• 5 years of experience in a Customer-centric role, preferably in the coating industry

• Leadership competencies in commercially driven customer service

• Coating industry knowledge including product knowledge and technical experience would be an added value

• Experience in using ERP-systems, CRM and proficiency with standard MS Office programs

• Proficiency in written and verbal English

What we’re looking for:

• Works effectively with others across departments and levels

• Actively shares knowledge, ideas, and feedback to achieve key performance metrics

• Resolves conflict constructively to maintain productive relationships

• Continuously seeks ways to improve customer satisfaction and drive improvement

• Maintains focus and momentum despite challenges or setbacks

• Provides constructive feedback and creates learning opportunities for the team

• Gathers and interprets data to inform decisions.

• Motivates and energizes team through a positive and inclusive approach.

• Ensures accountability for results at all levels.

Does it sound like a match to you?

Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system.

Final deadline for applications is 25 Aug 2025.

More about Hempel
At Hempel, you’re welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

Application due

2025-08-25

Seniority Level

Mid-Senior level

Job Functions

Analyst, Customer Service, Strategy / Planning

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

#J-18808-Ljbffr

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Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

What are we looking for in you

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Job Ref:
10016363

**Location**:
Manama-Bahrain

Category:
Faculty Services

Type:
Full time

**Customer Relations Management Coordinator**

**UMGC Europe**

**Overseas Regular, Full-Time, 100% FTE, Grade 4**

The CRM Coordinator serves as a functional team member of the UMGC regional office for customer service, and enrollment operations. The position works with Education Service Officers (ESO), Counselors, Education Center Personnel, field managers and staff to administer UMGC Europe programs. This position reports to the Assistant Director in the region and is responsible for routine program coordinator duties such as providing excellent student support, including the coordination of on-site classes. This position specializes in coordinating outreach, campaigns, reports, and student cases in Salesforce. This role works closely, in a functional capacity, with Enrollment Operations to meet CRM needs at the local and regional level to support operations.

**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Train regional field staff both on-site and virtually
- Maintain currency of standard operating procedures, and coordinate with the field managers and enrollment operations to ensure effectiveness of CRM business processes
- Reassign student populations and tasks as necessary among field staff to balance workloads and account for staff on leave
- Analyze student data to ensure accuracy of contact information and duty station assignments
- Make recommendations to Assistant Director, Regional Director, and Enrollment Operations for individual and team CRM training needs, opportunities, and business process improvements
- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
- Document all student contact in Salesforce and schedule appropriate follow-up activities
- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
- Organize and participate in local education fairs, open houses, local graduations and other events as needed, professionally representing UMGC
- Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)
- Perform other job-related duties as assigned

**OTHER RESPONSIBILITIES MAY INCLUDE**:

- Track and analyze class enrollments and student interest, as well as local program progression, to provide input on scheduling; ensure classrooms are provided with adequate space for class instruction; be present at the first class session to provide assistance to instructors and students
- Work closely with Marketing to plan and execute communications and outreach for events

**REQUIRED EDUCATION AND EXPERIENCE**:

- Bachelor's degree from a U.S. regionally accredited institution or foreign degree equivalent
- Strong oral and written communication skills, as well as good interpersonal skills
- Ability to prioritize, multitask, pay great attention to detail, and meet strict deadlines
- Strong proficiency in Salesforce and/or Microsoft Dynamics and outreach planning
- Discretion, confidentiality, and the ability to represent UMGC effectively in a high-visibility office
- Strong proficiency in MS Office, especially Excel, and be proficient in databases usage
- Able to lift up to 25 lbs. of materials
- Professional demeanor and excellent customer service skills
- Successful applicants must be able to pass a medical/dental screening, background check, and meet requirements for individual logistic support (ILS)

**PREFERRED EDUCATION AND EXPERIENCE**:

- Two (2) years' experience working in an administrative support position
- Master's degree from a U.S. regionally accredited institution or foreign degree equivalent

**WHO MAY APPLY**: Applicants with individual logístical support (ILS) preferred. Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are not ordinarily resident in the host nation.

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.**

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the sp

1. Job Purpose

• Ensure that Network and IT Infrastructure are secured and operated smoothly.
• Supporting the Company main Datacenter, Disaster Recovery Center and Telecommunications including network connectivity.
• Handle helpdesk support relating IT infrastructure and users for the main office and all branches.
• Recommending innovative and digitalized solutions to improve efficiency, productivity, and customer service.
• Implementation of IT governance program.
• Ensure adherence to the leading regional insurance provider IT/information security policies, standards, and procedures by implementing technical, administrative, and physical controls.

2. Primary Duties Performed
Oversee daily operations relating to IT Infrastructure and Supports as follows:

• Responsible for IT Infrastructure (Data Center and Network) and desktop support.
• Manage and implement IT projects relating to IT Infrastructure and cybersecurity
  following Project Management Methodology best practices.
• Handle IT related projects implementations.
• Develop documented projects scope of work.
• Looking after and resolve helpdesk tickets relating to IT Infrastructure and desktop
  support within the agreed turnaround time/deadlines.
• Study, analyze and document business requirements and recommend solutions to IT in charge.
• Explore digital technologies and innovative solutions.
• Ensure that Main Datacenter and Disaster Recovery are in a healthy state and properly
  maintained.
• Handle Capacity/Hardware Resources management and Planning.
• Monitor the security and performance of IT Infrastructure and Networks. Report
  observations to IT in charge.
• Assist in managing IT procurements and payments.
• Ensure compliance to the defined IT policies and standard operating procedures.
• Maintain and oversee IT licenses to ensure full compliance.
• Recommend IT licenses cost optimization.
• Maintain IT inventories.
• Handle backup process in the most effective way.
• Maintain IT related consumables such as printer toners and consumable parts.
• Plan and manage the migration to the cloud platforms.
• Ensure that business units are provided with the required level of technical support.
• Review and recommend updates on the technical and operational documentations and
  manuals relating to infrastructure and desktop support.
• Implement the deployment of new software and system patches.
• Ensure prompt actions in case of any showstoppers.
• Handle annual renewals of all Annual Maintenance Contracts relating to IT Infrastructure and recommend changes to IT in charge.
• Ensure compliance with signed Service Level Agreements relating to IT Infrastructure.
• Comply with IT department's policies and procedures and report any breach to the IT
  Department in charge.
• Prepare report reflecting the status of projects/tasks/critical issues relating to IT Infrastructure on a weekly and/or monthly basis and present it to IT in charge.
• Recommend annual objectives of the IT Infrastructure and Desktop Support in line with IT strategy and present it to IT in charge.
• Oversee and lead the IT Infrastructure and Desktop Support team.
• Recommend training courses for the IT Infrastructure and Desktop Support team.
• Review performance of the IT Infrastructure and Desktop Support team twice a year and present it to IT in charge.
• Advise IT in charge of any significant IT developments particularly in respect of IT
  Infrastructure.
• Keep updated with technical as well as industry sector developments.
• Keep updated with Cyber Risk in term of attaches and preventive solutions.
• To undertake special projects / assignments / tasks as may be required and directed by
  the company from time to time.
• Perform other IT related duties assigned by IT in charge.
• Meet with the company's SLA and ensure that RCAs are defined, and permanent solutions are implemented.
• Ensure IT security compliance to the regional insurance provider information security policies and regulatory mandates.
• Review of critical security patches for critical systems.

3. Secondary Duties Performed

• Handle any other duties as required to support other departments of the organization.

4. Work & Business Contacts

Internal

Maintain close interaction with the regional insurance provider employees and management.

External

Maintain close interaction with software vendors, hardware vendors, suppliers, and consulting firms.

Division / Department: Information Technology

Incumbent Reports to: Senior Manager- Information Technology

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