948 Customer Service Manager jobs in Bahrain
Customer Service Manager
BH-302 Shahrakan
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and dedicated Customer Service Manager to lead their support team. This role requires a strong leader who can ensure exceptional customer satisfaction and efficient service delivery. You will be responsible for managing daily operations of the customer service department, including supervising agents, setting performance goals, and implementing training programs to enhance skills and product knowledge. The ideal candidate will have a proven track record in customer service management, with a deep understanding of CRM systems and support ticketing platforms. You should be adept at resolving complex customer issues, identifying trends, and implementing process improvements to streamline workflows and improve response times. This is a hands-on role where you will also be involved in handling escalated customer complaints and providing direct support when necessary. We are looking for someone with excellent communication, problem-solving, and interpersonal skills. The ability to motivate and inspire a team, foster a positive work environment, and maintain high standards of professionalism is crucial. This position requires significant collaboration with other departments, such as sales and technical support, to ensure a cohesive customer experience. The successful applicant will be instrumental in shaping our client's customer service strategy and ensuring customer loyalty. A commitment to continuous improvement and a passion for delivering outstanding service are essential qualities for this role. This is an excellent opportunity to take on a leadership position within a reputable organization and make a tangible impact on customer satisfaction.
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0
Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Manager
23238 Galali
BHD55000 Annually
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Posted 17 days ago
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Job Description
Our client, a reputable retail organization, is seeking an experienced and dynamic Customer Service Manager to oversee their operations in Sanad, Capital, BH . This role is crucial for ensuring exceptional customer satisfaction and building long-term client relationships. As the Customer Service Manager, you will lead a team of customer service representatives, setting performance standards, providing training, and fostering a culture of excellence. Your primary responsibilities will include managing daily customer service operations, handling escalated customer issues with professionalism and efficiency, and implementing strategies to improve customer retention and loyalty. You will analyze customer feedback and service data to identify trends and areas for improvement, developing and implementing new service policies and procedures. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a passion for delivering outstanding customer experiences. You will be responsible for performance management of the team, including setting KPIs, conducting performance reviews, and motivating staff. Experience in CRM software and customer service management tools is essential. Collaboration with other departments, such as sales and marketing, is key to ensuring a cohesive customer journey. We require a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 5 years of experience in customer service management. Exceptional interpersonal, communication, and conflict-resolution skills are paramount. The ability to train, mentor, and inspire a team is critical. This is an excellent opportunity for a motivated leader to drive customer satisfaction and contribute significantly to the company's success in the Sanad, Capital, BH area.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Manager
1006 Gudaibiya
BHD70000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Manager
1009 Muharraq, Muharraq
BHD70000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client is seeking an experienced and empathetic Senior Customer Service Manager to lead and optimize their customer support operations in Muharraq, Muharraq, BH . This hybrid role requires a leader dedicated to delivering exceptional customer experiences, managing a high-performing support team, and implementing efficient service processes. You will be responsible for overseeing all aspects of customer service, including handling complex inquiries, resolving escalated issues, training and mentoring service representatives, and analyzing customer feedback to identify areas for improvement. Key duties include developing and implementing customer service policies and procedures, setting service level agreements (SLAs), managing staff schedules and performance, utilizing CRM and support software effectively, and collaborating with other departments to ensure a seamless customer journey. The ideal candidate will have a strong background in customer service management, excellent leadership and interpersonal skills, and a passion for customer satisfaction. Proven ability to motivate teams, troubleshoot problems, and drive continuous improvement is essential. Experience with customer relationship management (CRM) systems and support ticketing platforms is required. If you are a dedicated customer advocate looking to make a significant impact on service quality and team development within a dynamic organization, this is an exciting opportunity. We offer a collaborative work environment and the chance to shape positive customer interactions.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional support.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer interactions to ensure quality and efficiency.
- Handle and resolve escalated customer complaints and issues.
- Train, coach, and mentor customer service representatives.
- Set and track key performance indicators (KPIs) for the service team.
- Utilize CRM and support software to manage customer interactions.
- Collaborate with other departments to improve the overall customer experience.
- Gather customer feedback and identify areas for service improvement.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role.
- Proven track record of improving customer satisfaction metrics.
- Strong leadership, coaching, and team management skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in CRM software and customer support ticketing systems.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Manager
2456 Al Muharraq
BHD60000 Annually
WhatJobs
Posted 16 days ago
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Job Description
Our client, a dynamic and customer-centric organization, is seeking a highly motivated and experienced Senior Customer Service Manager to lead their remote support operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for overseeing the daily operations of the customer service department, ensuring exceptional customer satisfaction and efficient issue resolution. Key duties include managing a team of customer support representatives, developing and implementing customer service policies and procedures, and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. You will also be involved in training and coaching team members, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. This role requires strong leadership, communication, and problem-solving skills, with a deep understanding of customer service best practices and CRM software. The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, and have at least 5 years of experience in customer service management, with a proven track record of leading and motivating remote teams. Experience with helpdesk software and ticketing systems is essential. You should be adept at handling complex customer escalations and developing strategies to improve customer loyalty and retention. As this is a remote role, exceptional organizational skills, self-discipline, and the ability to foster a collaborative team environment virtually are paramount. This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the success of a growing company while enjoying the benefits of a remote career. Our client is looking for a leader who is passionate about customer service and committed to delivering outstanding support.
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6
Senior Customer Service Manager
604 Zallaq, Southern
BHD75000 Annually
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Posted 18 days ago
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Job Description
Our client is seeking a highly experienced and customer-focused Senior Customer Service Manager to lead their support operations in Zallaq, Southern, BH . This pivotal role is responsible for developing and implementing strategies that enhance customer satisfaction, loyalty, and retention across all service channels. You will lead a team of customer service professionals, providing mentorship, training, and performance management to ensure exceptional service delivery. The ideal candidate will have a proven track record in managing customer service departments, demonstrating strong analytical skills, a deep understanding of customer service metrics, and the ability to drive continuous improvement. Responsibilities include managing customer feedback systems, resolving complex customer escalations, and collaborating with other departments to address root causes of customer issues. You will be instrumental in shaping the customer service vision and ensuring it aligns with the company's overall business objectives. This role offers a hybrid work model, allowing for strategic planning and team leadership from the office, complemented by remote flexibility for certain tasks. We are looking for an individual who is passionate about customer advocacy, possesses excellent communication and problem-solving skills, and can inspire a team to deliver outstanding experiences. The successful candidate will oversee service level agreements, manage reporting on key performance indicators, and identify opportunities for technological enhancements to improve efficiency and customer engagement. Key duties include:
- Leading and managing a team of customer service representatives and supervisors.
- Developing and implementing customer service policies and procedures.
- Setting performance standards and monitoring key metrics (e.g., CSAT, NPS, FCR).
- Resolving complex customer complaints and escalations effectively.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments to address customer issues and enhance product/service offerings.
- Training and developing customer service staff to ensure high-quality service delivery.
- Implementing and managing customer service technologies and tools.
- Ensuring efficient resource allocation and workforce management.
- Championing a customer-centric culture throughout the organization.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in a customer service management role.
- Demonstrated success in improving customer satisfaction and retention.
- Strong leadership, coaching, and team-building skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in CRM software and customer service management tools.
- Exceptional communication and interpersonal skills.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Manager
99999 Seef, Capital
BHD80000 Annually
WhatJobs
Posted 19 days ago
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Job Description
Our client is seeking a highly experienced and results-oriented Senior Customer Service Manager to lead their remote customer support operations. This pivotal role will be responsible for developing and implementing strategies to enhance customer satisfaction, optimize support processes, and manage a high-performing customer service team. The Senior Customer Service Manager will oversee all aspects of customer interaction, including helpdesk support, issue resolution, and customer feedback management, entirely through remote channels. You will be instrumental in setting service level agreements (SLAs), defining key performance indicators (KPIs), and ensuring that customer inquiries and issues are resolved efficiently and effectively. Key responsibilities include recruiting, training, and mentoring a remote customer service team, fostering a customer-centric culture, and implementing best practices in customer relationship management. The ideal candidate possesses a deep understanding of customer service technologies, CRM systems, and omni-channel support strategies. Strong leadership, problem-solving, and communication skills are essential for managing a distributed team and driving service excellence. Proven experience in managing remote teams, analyzing customer feedback, and implementing process improvements is highly valued. A proactive approach to identifying and resolving customer issues, coupled with a commitment to continuous improvement, will be critical for success. This is an exceptional opportunity for a dedicated customer service leader to shape the customer experience for a growing organization, all within a fully remote work setting.
Responsibilities:
Responsibilities:
- Lead and manage a remote customer service team to deliver exceptional support.
- Develop and implement customer service strategies, policies, and procedures.
- Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Oversee the resolution of customer inquiries, complaints, and technical issues.
- Recruit, train, and coach remote customer service representatives.
- Foster a strong customer-centric culture within the team and organization.
- Analyze customer feedback and operational data to identify areas for improvement.
- Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
- Manage escalations and complex customer issues effectively.
- Collaborate with other departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives within the customer service function.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
- Proven track record of enhancing customer satisfaction and loyalty.
- Expertise in customer service technologies, CRM systems, and helpdesk platforms.
- Strong understanding of omni-channel support strategies and best practices.
- Excellent leadership, coaching, and team-building skills.
- Exceptional communication, problem-solving, and conflict resolution abilities.
- Demonstrated ability to manage performance and drive results in a remote environment.
- Strategic thinker with a focus on process improvement and customer advocacy.
- Adaptability and a proactive approach to managing challenges.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Manager
101 Manama, Capital
BHD70000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a leader in its industry, is seeking an experienced and motivated Senior Customer Service Manager to lead their dedicated support team. This hybrid role offers a blend of in-office collaboration and remote work flexibility, based in the bustling city of Manama, Capital, BH . The ideal candidate will have a strong background in customer service operations, a passion for delivering exceptional customer experiences, and the ability to develop and implement strategies that enhance customer satisfaction, loyalty, and retention.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
- Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction.
- Lead, train, and motivate a team of customer service representatives, fostering a positive and high-performing work environment.
- Monitor customer interactions, handle escalated issues, and resolve complex customer complaints with professionalism and empathy.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
- Develop and implement strategies to improve key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter scores (NPS), first call resolution (FCR), and average handling time (AHT).
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Manage staffing levels, scheduling, and workforce planning to meet service demands.
- Utilize customer relationship management (CRM) software and other support tools effectively.
- Stay informed about industry best practices and emerging trends in customer service and support.
- Develop and deliver training programs for new hires and ongoing professional development for the team.
- Contribute to the development of self-service resources and knowledge bases.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Proven track record of successfully managing customer service teams and improving customer satisfaction metrics.
- Excellent leadership, coaching, and team-building skills.
- Strong understanding of customer service best practices, principles, and technologies (e.g., CRM systems, helpdesk software).
- Exceptional problem-solving, conflict resolution, and decision-making abilities.
- Outstanding written and verbal communication skills.
- Ability to work effectively in a hybrid work environment, balancing office and remote responsibilities.
- Proficiency in Microsoft Office Suite and customer service software.
- A customer-centric mindset with a passion for exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
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