96 Customer Service Manager jobs in Bahrain

We are seeking a skilled IT Support Manager with AWS certification and server management knowledge. The ideal candidate will manage IT infrastructure, provide technical support, and ensure smooth operation of cloud and on-premises systems.

• Provide technical support for hardware, software, and networking issues.
• Manage and optimize AWS cloud services and server infrastructure.
• Monitor server performance, perform maintenance, and ensure security compliance.
• Assist with hardware and software installation, configuration, and upgrades.
• Document IT processes and provide guidance to team members.

• Provide technical support for hardware, software, and networking issues.
• Manage and optimize AWS cloud services and server infrastructure.
• Monitor server performance, perform maintenance, and ensure security compliance.
• Assist with hardware and software installation, configuration, and upgrades.
• Document IT processes and provide guidance to team members.

• Bachelor’s degree in Computer Science, Computer Engineering, Networking, Information Technology, or a related field.
• 5-8 years of experience in IT support and server/cloud management.
• AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• A dynamic and creative work environment with a collaborative team.
• Medical Health Insurance.

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• Managing a caseload of community members, providing guidance, information, and referrals to relevant services.
• Responding to inquiries via phone, email, and in-person, addressing needs with sensitivity and professionalism.
• Coordinating and facilitating workshops, support groups, and community outreach events.
• Developing and maintaining a comprehensive database of community resources and support services.
• Building and nurturing positive relationships with community members, volunteers, and partner organizations.
• Assisting with the planning and execution of program activities and initiatives.
• Collecting feedback from the community to identify areas for program improvement.
• Maintaining accurate and confidential records of client interactions and progress.
• Collaborating with internal teams to ensure seamless service delivery and program integration.
• Advocating for the needs of the community members within the organization.
• Contributing to the development of communication materials and outreach strategies.
• Ensuring adherence to organizational policies and ethical guidelines.

• Lead and manage a remote team of community support workers.
• Oversee daily operations and ensure efficient service delivery to clients.
• Develop and implement community support programs and protocols.
• Provide guidance, training, and supervision to support staff.
• Monitor client progress and ensure needs are met effectively and empathetically.
• Manage case assignments and caseloads for the support team.
• Establish and maintain strong relationships with clients, families, and community partners.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure adherence to ethical standards, confidentiality, and data privacy regulations.
• Analyze service outcomes and client feedback to identify areas for improvement.
• Develop and deliver training materials for staff and community outreach.
• Manage resources and budget for the community support department.
• Act as a point of escalation for complex client issues.
• Collaborate with other departments to ensure integrated service delivery.

• Bachelor's degree in Social Work, Psychology, Sociology, Community Development, or a related field.
• Minimum of 5 years of experience in community services, social care, or a similar role.
• Proven experience in team leadership and management.
• Strong understanding of social welfare systems and community resources.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Demonstrated ability to manage complex cases and provide empathetic support.
• Proficiency in case management software and remote collaboration tools.
• Strong organizational and time-management abilities.
• Commitment to promoting inclusivity and social justice.
• Ability to work independently and effectively in a remote setting.

• Develop and implement community outreach programs and support initiatives.
• Manage a team of community support workers, providing guidance, training, and supervision.
• Assess the needs of individuals and families and connect them with relevant resources and services.
• Build and maintain strong relationships with local community organizations, government agencies, and non-profits.
• Oversee case management processes, ensuring accurate record-keeping and progress tracking.
• Organize and facilitate community events, workshops, and awareness campaigns.
• Develop and manage program budgets, ensuring efficient allocation of resources.
• Monitor and evaluate the effectiveness of support services, making adjustments as needed.
• Ensure compliance with all relevant policies, procedures, and ethical guidelines.
• Advocate for the needs of the community members and represent the organization in various forums.

• Bachelor's degree in Social Work, Sociology, Psychology, or a related field. A Master's degree is a plus.
• Minimum of 4 years of experience in community development, social services, or a related field.
• Demonstrated experience in managing teams and leading program initiatives.
• Strong understanding of social welfare systems and community resources.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in case management software and standard office applications.
• Ability to work effectively in both a team environment and independently.
• Experience in budget management and program evaluation.
• Empathy, compassion, and a commitment to social justice.
• Flexibility to adapt to a hybrid work schedule, balancing remote and in-office duties.

• Lead, supervise, and mentor a team of community support workers, ensuring high standards of care and professionalism.
• Develop, implement, and evaluate individualized support plans for service users based on their needs and goals.
• Oversee the delivery of community-based services, ensuring compliance with relevant regulations and best practices.
• Manage staff scheduling, performance reviews, and professional development initiatives.
• Build and maintain strong relationships with service users, their families, and external stakeholders, including healthcare providers and government agencies.
• Conduct regular assessments of service user needs and adjust support strategies accordingly.
• Ensure accurate and timely record-keeping and reporting on service delivery, progress, and incidents.
• Manage budgets and resources effectively to optimize service delivery.
• Promote a person-centered approach to care and support, empowering individuals to achieve their goals.
• Organize and facilitate community engagement activities and support groups.
• Respond to and manage crisis situations in a calm and effective manner.
• Stay informed about current trends, policies, and resources within the community and social care sector.

• Bachelor's degree in Social Work, Psychology, Sociology, Community Development, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in community and social care, with at least 2 years in a supervisory or management role.
• In-depth knowledge of social care principles, support strategies, and relevant legislation.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Experience in case management and developing care plans.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in using relevant software for record-keeping and reporting.
• A genuine passion for supporting vulnerable individuals and communities.
• Valid driver's license and willingness to travel within the local community.

• Lead and supervise a team of community support workers.
• Develop and implement individualized support plans for clients.
• Coordinate care services and liaise with families and stakeholders.
• Manage staff rotas, training, and performance reviews.
• Ensure adherence to legal and ethical standards in care provision.
• Monitor service quality and implement improvements.
• Conduct assessments of client needs and risks.
• Manage budgets and resources for the community support program.
• Participate in on-call duties as required.

• Relevant degree or professional qualification in Social Work, Healthcare, or a related field.
• Minimum of 5 years of experience in community or social care, with at least 2 years in a supervisory or management role.
• Strong knowledge of care regulations and best practices.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in case management software.
• Valid driver's license and access to a vehicle.
• Empathy, compassion, and a strong ethical compass.