10 923 Oil & Gas jobs in Bahrain
Food & Beverage Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
CANDIDATE PROFILE
Education and Experience
• 4 years luxury experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
#LI-NS1
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr
Assistant Manager, Trade Finance Operations
Posted 2 days ago
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Job Description
Bank ABC seeks to recruit an Assistant Manager in the Trade Finance Operations Department based in our Head Office, in Bahrain.
The job holder will be responsible to undertake designated activities within the department to ensure service standards are achieved and risks managed. Supervise other staff as requested who are responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.
Responsibilities of the role:
Reporting to the Head of Trade Finance Operations, the job holder will be responsible for the following:
- As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.
- As directed, support/undertake the timely execution of operational strategy to support Bank ABC’s wider business objectives
- Carry out a range of demanding clerical, data input, reconciliation, data administration and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards and relevant external regulations.
- Provide expert advice across Trade Finance Operation products to less experienced team members in order to ensure accurate service delivery to end customer.
- By applying Trade expertise, respond to a range of demanding enquiries/support requested by Bank ABC customers, internal stakeholder and other departments/units with appropriate case investigation
- Ensure effective communication and dissemination of appropriate information to all staff concerned.
- Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.
- Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.
- Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.
- Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.
- Prepare periodical reports and escalating irregularities to management and other regulating units/parties.
- Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.
- Flexible to provide business support during weekends, bank holidays and other times (including working hours at night) when the Bank would usually be closed in Bahrain but markets are open in other parts of the world.
- Supervise, motivate and develop team members in a multicultural environment so that their individual & collective performance meets the standards required, providing coaching support where appropriate.
- Undertake duties at a similar or higher level as required.
- Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.
- Where required verify and check the work of other colleagues.
- When required support line management with the implementation of changes in own work area
Areas of Knowledge, Qualification and Experience
- 4-6 years of experience in Trade Finance Operations
- Bachelor’s degree or qualification in the following fields Finance, Banking, Accounting, Business or Risk Management
- Professional Qualification related to Business or Management (Lean / Six Sigma, ACT, CMI, ICA, etc.)
- At least two ICC International certifications from CITF, CDCS, CSDG
- Strong knowledge and understanding of relevant accounting standards and ICC rules and standards for Trade Finance products
- Excellent understanding of Trade Finance products, services, operations, and technology gained from hands on experience in operational roles.
- Familiarity with and exposure to Change Management Methodologies.
- Proven experience in IT systems user acceptance testing.
- Ability to understand complicated products management monitoring requirements.
- Ability to develop and deliver presentations as well as Project documentation e.g. Business Cases, Progress Reports etc.
- Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.
- Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.
- Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.
- Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.
- Performance Review & Development: Knows and uses methods of collecting objective data to contribute towards the review process
Manager Logistics Operations
Posted 10 days ago
Job Viewed
Job Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
Today, we deliver hundreds of millions of food orders, grocery items, and other products per year, to our customers in nine countries throughout the region with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! Our philosophy is to ensure we do what is suitable for our ecosystem—our customers, partners, people, riders, and the communities in which we operate.
Job DescriptionThis role will focus on the relationship of talabat Bahrain with its 3rd party logistics partners.
The key task is to maintain and build a strong relationship with all partners across the country, and to ensure sufficient supply at all times.
You will be reporting to the Director of Logistics, and will have a few team members reporting to you.
- Build, maintain & partially own strong relationships with all 3PL partners across the country.
- Create alignment between talabat priorities and 3PL focus.
- Ensure sufficient data is shared to allow for educated directions & improvements in performance.
- Create right incentives / penalties for 3rd parties to improve rider performance.
- Ensure sufficient supply of operators to fulfil order demand.
Be the voice of the 3rd party to Talabat: listen to challenges and find solutions with the internal team.
- Ensure 3PL compliance with Talabat rules and requirements.
- You have successfully completed a Bachelor’s or Master’s degree, preferably in logistics.
- You gained 5+ years of work experience, with experience in logistics or management of a large workforce.
- Strong Excel and data management skills.
- You are a doer and a free thinker. You accept and adapt constantly to change.
- Willing to question the status quo when needed.
- Make it happen attitude, where results are ensured to be achieved regardless of obstacles.
As part of the talabat team:
- You have the opportunity to be based in our specially designed collaborative workspace.
- You will experience exciting opportunities for professional and personal growth and recognition.
- Monthly talabat credit to spend in the app, however you want.
- Parental leave.
- Work with the team, building the fastest-growing, largest, and most valuable network of online food ordering services.
- Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
- Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door.
- Take a break in our wellbeing room, music room, or enjoy views of the Dubai Downtown Skyline from our roof terrace!
- Sponsored healthcare and gym membership.
F&B Operations Manager
Posted 10 days ago
Job Viewed
Job Description
Oversee daily operations of all F&B outlets, including restaurants, bars, cafes, and catering services.
Develop and implement operational procedures to optimize efficiency and service quality.
Monitor food and beverage quality to meet or exceed customer expectations.
Ensure compliance with health, safety, and sanitation regulations.
Job Description Operations Management- Oversee daily operations of all F&B outlets, including restaurants, bars, cafes, and catering services.
- Develop and implement operational procedures to optimize efficiency and service quality.
- Monitor food and beverage quality to meet or exceed customer expectations.
- Ensure compliance with health, safety, and sanitation regulations.
- Recruit, train, and manage F&B team members, including chefs, servers, and supervisors.
- Set performance standards, conduct regular evaluations, and provide feedback.
- Develop staff schedules and ensure adequate coverage during peak times.
- Create and manage budgets, ensuring cost control and profitability.
- Analyze financial performance, including sales, expenses, and revenue.
- Develop strategies to increase profitability, such as promotions or menu updates.
- Address and resolve customer complaints or feedback professionally.
- Monitor customer satisfaction levels and implement improvements where needed.
- Innovate and refresh menus or concepts to enhance customer appeal.
- Coordinate with supply chain department to source high-quality ingredients and beverages.
- Manage inventory, reducing waste and controlling stock levels effectively.
- Collaborate with marketing teams to plan and execute promotional campaigns.
- Analyze market trends and customer preferences to inform strategies.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in F&B management, with at least 3-5 years in a leadership role.
- Strong leadership and team management skills.
- In-depth knowledge of F&B operations, budgeting, and cost control.
- Excellent customer service and communication abilities.
- Proficiency in F&B management software and MS Office.
- Ability to work in a fast-paced, high-pressure environment.
- Leadership and motivation.
- Strategic thinking and problem-solving.
- Financial acumen and attention to detail.
- Creativity and innovation in menu planning and promotions.
- This role often requires flexible working hours, including evenings, weekends, and holidays.
- May involve standing for long periods and occasional heavy lifting.
Operations Manager
Posted 10 days ago
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Job Description
The bank operations manager’s responsibilities include managing banking operations team, ensuring regulatory compliance, overseeing the development of new products and services, and enhancing existing financial systems.
The ideal candidate will have a solid understanding of banking policies, procedures, and regulations, and demonstrate strong leadership skills.
This is a full-time position, hired by iib and directly accountable to the Chief Executive Officer
Responsibilities
- Developing and implementing operational policies and procedures to enhance efficiency and effectiveness of banking services
- Managing the bank’s operational and administrative functions such as customer service, record keeping, and bank security
- Overseeing customer transactions and ensuring they are processed accurately and timely
- Coordinating with other departments to facilitate cross-functional initiatives and resolve operational issues
- Maintaining an in-depth knowledge of banking regulations and ensuring bank compliance with these regulations
- Monitoring the bank’s financial transactions and reports, identifying any discrepancies and taking corrective action when necessary
- Implementing and managing risk assessment processes to minimize financial and operational risks
- Training, supervising, and evaluating bank staff to ensure a high standard of customer service
- Managing communication with auditors, regulators, and other external parties
- Ensure the banking operations adhere to legal and internal policies and regulations
- Oversee the development and implementation of new banking products and services
- Collaborate with financial management to develop operational budgets
- Implement strategies to improve productivity and efficiency levels in the department
- Assist in the development and management of internal audit processes
- Initiate and assist in developing Risk Operation policy recommendations and in setting priorities
- Identify potential risks and safeguard against fraud and theft of the organization’s assets
- Ensure customer satisfaction and maintain corporate relationships
- Monitor expenditures and keep records
- Submit monthly financial statements to the CEO
Qualifications
- Proven experience as a bank operations manager or similar role with at least 8 years of banking industry experience
- Sound knowledge of banking regulations and procedures
- Proficiency in MS Office, SWIFT platform and banking software systems
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to manage time and prioritize tasks
- A degree in Finance, Business Administration or a related field
Subject Matter Expert - Oil & Gas Upstream
Posted 14 days ago
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Job Description
Join to apply for the Subject Matter Expert - Oil & Gas Upstream role at Yokogawa
Subject Matter Expert - Oil & Gas UpstreamJoin to apply for the Subject Matter Expert - Oil & Gas Upstream role at Yokogawa
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Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose
- An executive subject matter expert & consultant responsible for engaging and pursuing new business opportunities in Oil & Gas (Upstream) Sector.
- To take a lead in Oil & Gas (Upstream) business development in collaboration with stakeholders, e.g., YMA E&S BU, Regional sales members.
- To build rapport with Oil & Gas (Upstream) Customers, get insight into their emerged and/or potential issues, challenges and propose appropriate products/solutions, eventually bring mutual benefits for customers and Yokogawa.
- To proactively approach customers to know their business direction and investment plan and carry out sales activities from early stage so that Yokogawa could be advantageous to win those opportunities.
- To focus on Digitalization & Optimization opportunities in Oil & Gas (Upstream Sector), which could be one of quickly growing areas, and collaborate with YMA’s solution team members to come up with the best solution.
- To educate YHQ/YMA/other regions’ sales and solution members on Oil & Gas (Upstream) as technical advisor and/or consultant
- To extend same service to similar applications in Refining & Petrochemicals.
- Bachelor’s Eng./Comp Science or minimum 10 -15 years Oil & Gas industry experience in operations & /or in projects. In addition, minimum 5-7 years’ experience in business development, pre-sales, consultant, or engineering discipline
- Several years of experience in digital transformation or related fields, such as IT strategy, enterprise architecture, or management consulting
- Strong understanding of Oil & Gas Process, Optimization & latest digital technologies in this field (like data analysis, Robotics, cloud computing, artificial intelligence, machine learning etc.
- Strong understanding of energy usage, greenhouse gas emissions, and climate change impacts
- Ability to communicate complex technical concepts to non-technical Stakeholders
- Experience managing cross-functional teams
- Analytical and strategic thinking skills, with the ability to develop and execute effective digital transformation strategies
- Proven track record of success in driving revenue growth
- Must be willing and able to travel throughout the regional headquarters (Middle East & Africa)
- Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders.
- Thorough Knowledge in Oil and Gas Domain
- Strong Knowledge of latest digitalization technologies & its use/impact on Oil & Gas Sector, IIOT concepts
- Knowledge on Latest’s market trend
- Understand Customer Needs & Pain Points
- Applies expertise to act as an authority to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
- Adapts to changing goals/objectives, maintains focus on win-win goal,
- Keeps customer at center of sale, collaborates with customers, elevates partner insights, Uses common terminology.
- Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.
- Assesses buyer feelings about the proposed solution, secures a coach within the buyer organization to facilitate introductions and access, leverages a strategic coach to support the partner relationship.
- Identifies client-specific differentiators, connects solutions to client objectives,
- Software skills in data analysis, Charting & Power Point Presentations
- Develop and identifies Industry / application-wide Digital technologies suitable for business use.
- Creates an environment conductive to successful interaction and customer satisfaction.
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#J-18808-LjbffrOperations Manager-Retail Stores
Posted 14 days ago
Job Viewed
Job Description
A leading retail company in Bahrain is seeking an experienced Operations Manager to oversee store operations and drive business success across multiple sites. This role involves managing operational standards, ensuring compliance, and achieving business growth through strategic leadership and staff development.
Key Responsibilities:- Ensure operational excellence across all stores, maintaining compliance with business and environmental regulations.
- Oversee the annual budget preparation and monitor operational costs.
- Act as the single point of contact for departments like Loss Prevention, IT, Logistics, Finance, and Marketing.
- Develop and implement strategies to drive sales and profitability.
- Lead recruitment, training, and succession planning to meet the business's current and future operational needs.
- Manage store development projects, including new store openings and expansions
- Bachelor’s degree or professional qualification in business or related field.
- Minimum 5 years of experience in retail operations, preferably in a multi-site environment.
- Proven track record of achieving sales targets and managing large-scale operations.
- Experience in the Middle East market and project management skills.
- Valid driver’s license.
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Hydrographic surveyor
Posted 14 days ago
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Job Description
We are seeking a skilled Hydrographic Surveyor to join our Offshore department at SAUDI GEOPHYSICAL CONSULTING OFFICE. As a Hydrographic Surveyor, you will be responsible for conducting surveys to measure and map underwater terrains, ensuring accurate data collection for various marine projects.
Utilize specialized equipment to collect and analyze data related to water depths, tides, currents, and seabed features.
Prepare detailed reports and charts based on survey findings to support offshore operations and decision-making processes.
Collaborate with project teams to ensure survey objectives are met within specified timelines and quality standards.
Adhere to safety protocols and industry regulations to maintain a secure working environment during survey operations.
If you have a passion for marine exploration, strong analytical skills, and the ability to work effectively in a team, we invite you to apply for the Hydrographic Surveyor position.
Job Requirements:
Minimum of a Bachelor's degree in Geomatics, Hydrography, Oceanography, or related field.
Proven experience in conducting hydrographic surveys using specialized equipment.
Familiarity with relevant software for data processing and analysis.
Ability to interpret survey data accurately and prepare detailed reports.
Strong communication skills to collaborate with team members and clients effectively.
Knowledge of safety protocols and regulations for offshore survey operations.
Attention to detail and ability to work efficiently in challenging offshore environments.
Hydrographic surveyor
Posted 14 days ago
Job Viewed
Job Description
We are seeking a skilled Hydrographic Surveyor to join our Offshore department at SAUDI GEOPHYSICAL CONSULTING OFFICE. As a Hydrographic Surveyor, you will be responsible for conducting surveys to measure and map underwater terrains, ensuring accurate data collection for various marine projects.
Utilize specialized equipment to collect and analyze data related to water depths, tides, currents, and seabed features.
Prepare detailed reports and charts based on survey findings to support offshore operations and decision-making processes.
Collaborate with project teams to ensure survey objectives are met within specified timelines and quality standards.
Adhere to safety protocols and industry regulations to maintain a secure working environment during survey operations.
If you have a passion for marine exploration, strong analytical skills, and the ability to work effectively in a team, we invite you to apply for the Hydrographic Surveyor position.
Job Requirements:
Minimum of a Bachelor's degree in Geomatics, Hydrography, Oceanography, or related field.
Proven experience in conducting hydrographic surveys using specialized equipment.
Familiarity with relevant software for data processing and analysis.
Ability to interpret survey data accurately and prepare detailed reports.
Strong communication skills to collaborate with team members and clients effectively.
Knowledge of safety protocols and regulations for offshore survey operations.
Attention to detail and ability to work efficiently in challenging offshore environments.
Digital Operations Project Manager (PMO)
Posted 14 days ago
Job Viewed
Job Description
Operation
Division
PMO
Location
Closing Date
17-Dec-2024
About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview
About the RoleThis role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede". Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.
With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.
The Digital Operations Project Manager (PMO) at Bede will serve as the key coordinator and point of contact for mobile app development efforts within the company, focusing on digital-only microfinancing solutions. This role will oversee the progress of app development sprints, manage requirement collection, coordinate designs, and optimize the app’s user journey. The PMO will facilitate communication between business stakeholders and the technical development team, ensuring alignment with business objectives and timelines. This person will also work closely with business heads, customer care, finance, compliance, and risk heads to ensure a seamless integration of app functionalities with various business needs and regulatory requirements.
What We Need From You- Education: Bachelor’s degree in Business, Project Management, Information Technology, or a relevant field. Agile certifications (e.g., Certified ScrumMaster, PMI-ACP) are a plus.
- Experience: 8+ years of experience in project management, with a focus on mobile app development or digital product management. Experience in fintech or microfinancing is a strong advantage.
- Skills & Knowledge:
- Project Management Skills: Expertise in managing projects using agile methodologies (Scrum, Kanban), with the ability to coordinate across multiple teams and stakeholders.
- Communication Skills: Strong communication skills to act as a bridge between business and technical teams, facilitating effective collaboration.
- Analytical Skills: Ability to track and analyze development metrics to make data-driven decisions.
- Problem-Solving: Experience in risk management and issue resolution, ensuring projects stay on track.
- Familiarity with app development tools like Jira, Trello, Confluence, or similar project management platforms.
- Project Planning & Coordination: Coordinate the app development lifecycle at Bede, from initial planning to launch, ensuring that all project objectives and milestones are clearly defined and met.
- Point of Contact for Technical Teams: Act as the primary liaison between business stakeholders (including business heads, customer care, finance, compliance, and risk) and the technical development team, facilitating clear communication and understanding of project requirements.
- Requirements Gathering & Analysis: Work closely with business heads and other stakeholders to collect and document app requirements, including functional requirements, user stories, and acceptance criteria.
- User Journey & Design Coordination: Collaborate with UX/UI designers, product owners, and business heads to refine the app’s user journey, ensuring it delivers a seamless and intuitive experience for microfinance customers.
- Sprint Management & Progress Reporting: Oversee sprint planning, reviews, and retrospectives, ensuring that the technical team follows agile practices and stays on track.
- Performance Monitoring & Quality Assurance: Ensure that all app features and updates meet quality standards, coordinating user acceptance testing (UAT) and addressing any feedback from the compliance and risk teams.
- Stakeholder Engagement & Communication: Provide regular updates to the Business Director and key stakeholders, including business heads, customer care, finance, compliance, and risk teams on project status, challenges, and next steps.
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):
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