1 124 Human Resources jobs in Bahrain

Overview

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

• Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide end-to-end closures.
• Comprehend and articulate a query or complaint raised by the customer and provide an effective and accurate response/resolution.
• Take ownership and responsibility for personal performance targets.
• Reflect on performance and learn from mistakes, using them as opportunities to improve.
• Be flexible in meeting the dynamic nature of work.
• Provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed framework.
• Be open to continuous learning and act as a facilitator during cross training and cross-skilling when opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• Highlight any instances where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives to improve efficiency.

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Prior experience working within life insurance industry.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• KYC knowledge.

• Analytical and problem-solving mindset.
• Accuracy and attention to detail.
• Intermediate knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital literacy.

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing Date: 25 September 2025

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

Job Summary:

The Human Resources Specialists will be responsible for supporting the HR department, focusing on daily administration tasks and organizing employee welfare activities.

Job Responsibility:

- Manage administrative tasks within the HR department, including documentation, filing, and record-keeping.

- Coordinate accommodation arrangements for employees, including managing inquiries, and bookings, and ensuring a comfortable stay.

- Inventory management, vendor coordination, and ensuring a clean and welcoming environment.

- Organize welfare activities and events for employees, such as team-building activities, celebrations, and wellness programs.

- Assist in handling employee relations matters, providing support and guidance as needed.

- Collaborate with other departments to ensure a seamless employee experience and address any HR-related issues.

Candidate Requirements:

- Bachelor's degree in Human Resources, Business Administration, or related field.

- Proven experience in HR administration, accommodation management, and organizing employee welfare activities.

- Strong organizational skills and attention to detail.

- Excellent communication and interpersonal abilities.

- Ability to work effectively in a team and collaborate with cross-functional teams.

- Knowledge of HR best practices and employment laws.

- Proficiency in MS Office and HRIS systems.

• Should be familiar with English & Arabic.

Skills:

- Excellent communication skills

- Proficiency in HR software and databases

- Strong organizational skills

- Attention to detail

- Ability to maintain confidentiality

- Understanding of HR policies and procedures

- Problem-solving skills

- Multitasking abilities

- Strong interpersonal skills

- Knowledge of labor laws and regulations

Job Type: Full-time

Overview

As Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.

In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.

This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.

Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.

• Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.
• Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.
• Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.
• Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.
• Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.
• Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.
• Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.
• Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.

• A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.
• Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.
• Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.
• Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.
• A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.
• Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.
• Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.
• Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Key Responsibilities

• Assist in posting job ads and scheduling interviews
• Support the onboarding process for new hires (preparing documents, induction)
• Maintain employee records and ensure they are up to date
• Help prepare official letters (salary certificates, NOCs, warning letters, etc.)
• Support attendance and leave tracking
• Assist in payroll preparation by providing necessary employee information
• Help coordinate training sessions and HR-related activities
• Provide administrative support to the HR team
• Help ensure compliance with Bahraini labor laws and internal policies
• Assist with visa processing, GOSI registration, and LMRA documentation under supervision

• Bachelor's degree in Human Resources, Business Administration, or related field
• 3 5 years of experience in an HR support role or internship
• Basic understanding of HR functions and Bahraini labor regulations is a plus
• Proficient in MS Office (especially Excel and Word)
• Strong organizational and communication skills
• Eagerness to learn and grow within the HR field

Position Summary

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

#LI-NS1

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Title: Assistant Professor in Human Resource Management

Department: Administrative Sciences

College: Administrative and Financial Sciences

Introduction: The College of Administrative and Financial Sciences seeks to ensure that all Gulf University graduates are equipped with 21st century skills that will enable them to succeed in their studies and pursue a successful professional life in Human Resources Management by instilling qualitative values and developing advanced skills. The College of Administrative and Financial Sciences at Gulf University invites applications for the position of Assistant Professor in Human Resource Management, with experience in software applications related to human resource management, to begin in September 2021. Our College values teaching, research, and industry experience. A strong applicant will have a stream of research in progress and the ambition to excel as a teacher.

• Expected Qualifications:
• A Ph.D. degree at the time of appointment in Human Resource Management (Industrial Relations) or a related field from a nationally or internationally accredited university, ideally from an AACSB accredited business school.
• Membership of an HR professional body is desirable.
• Expected Experience:
• A minimum of three years’ teaching experience in Human Resource Management (Industrial Relations) or a related field at the graduate or undergraduate level.
• Strong and recognized research profile with potential to publish in human resource journals or related fields.
• Experience using HR software applications professionally.
• Experience in quality assurance and developing course specifications as per the national qualification framework or international accreditation standards.
• Industrial experience in HR, Industrial Relations, Bahraini Labour Law, or any other relevant domain.
• A minimum of two years of relevant industrial experience in the field of specialization.
• Required Skills:
• Ability to create and maintain effective work relationships with staff.
• Ability to develop teaching curriculum and manage quality enhancement in the higher education environment.
• Excellent communication and interpersonal skills.
• Solid research experience in the field of specialization.
• Ability to teach in both Arabic and English.
• Rules and Responsibilities:
• Teaching and learning: deliver classes for different levels of the program's specialization domains.
• Contribute to various committees at college and university levels that support the achievement of the program mission.
• Research engagement: engage in research and scholarly activities related to the specialization field.
• Community engagement: contribute to community engagement activities organized by the college and university.
• Documents needed:
• Application Form.
• Copy of earned credentials (BSc, Master, and PhD).
• Current Curriculum Vitae.
• Cover letter.
• Teaching, learning, and research philosophy.
• Contact information for three referees (email and telephone numbers).
• Any additional documentation relevant to your application.

We, at E.K.Kanoo, are looking for a Service Advisor. The ideal candidate is responsible for providing excellent customer service and acting as a liaison between customers and the automotive service department. They assist customers in scheduling vehicle repairs and maintenance, explain services and costs, and ensure customer satisfaction throughout the entire service process. The Service Advisor plays a crucial role in maintaining customer relationships and maximizing service department revenue.

• Responsible for achieving the monthly sales target
• Responsible for communicating with the clients to identify and record vehicle issues
• Responsible for promoting the products and services to the clients
• Ensure customer service excellence is maintained
• Responsible for following up on the jobs’ orders with all concerned parties
• Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience
• Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
• Communicate with technicians to provide them with necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
• Ensure all quality standards, processes, procedures and policies are met at all times
• Provide all necessary progress reports on a regular and as required basis
• Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual

• High school diploma or equivalent; additional vocational or technical training is a plus.
• Previous experience 2-3 years in automotive service or customer service roles is preferred.
• Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
• Excellent problem-solving and decision-making abilities.
• Knowledge of automotive systems, repairs, and maintenance procedures.

Description

JOB SUMMARY:

'Assistant Manager-Talent Acquisition' will play a pivotal role in supporting the Talent Acquisition Manager, with a primary focus on sourcing, recruiting and coordinating talent acquisition activities in Bahrain, KSA, Kuwait & Egypt region. The ideal candidate will have a strong understanding of said job market specially into Civil/Construction, industrial transformation, infrastructure and real estate industry.

Job Responsibility

Sourcing and Screening:

• Proactively source potential candidates through various channels, including online job boards, social media, and professional networks.
• Review resumes and applications to shortlist candidates based on job requirements and company culture fit.
  
  

• Regular updates to Manager – Talent Acquisition on current and future recruitment status.
• Strong Coordination with TA & HR- Operations local & regional team.
• Oversee operations of bahrain, saudi arabia, kuwait & egypt, and support them to close all positions as per SLA
  
  

• Arrange interviews with hiring managers and business partners.
• Coordinate interview schedules with candidates and ensure a smooth interview process.
  
  

• Build and maintain strong relationships with candidates.
• Negotiate offers and effectively convince candidates to join the organization.
  
  

• Collaborate with branch/country heads and other stakeholders to understand their talent needs.
• Ensure a smooth onboarding process by coordinating with relevant departments.
  
  

• Provide regular updates and reports to the Talent Acquisition Manager on the status of open positions and candidate pipelines for this region.
  
  

• Ensure that all recruitment activities comply with local labor laws and regulations.
  
  

• Bachelor's degree preferability engineering in mechanical or civil discipline.
• Minimum 7-10 years of experience in Saudi, Bahrain. Kuwait and Egypt countries.
• Experience in Civil, Testing, Inspection and Certification (TIC), Oil & Gas and Engineering industries would be preferred.
  
  

• Strong Understanding of GCC market,
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong experience in using reputed job portals, social media and other talent sources.
• Proficiency in using HR and recruitment software tools (ATS System).
• Proficiency in HR analytical reporting.