2 619 Airport Service Providers jobs in Bahrain

About the Role:

We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

• Provide administrative support for Microsoft Windows Servers within the Data Centre.
• Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
• Diagnose and troubleshoot server, network, and end-user issues.
• Administer endpoint security, antivirus, firewalls, and patch management.
• Manage routers, switches, IP telephony, and access control systems.
• Oversee and maintain CCTV, NVR systems, and IP cameras.
• Configure, deploy, and maintain servers; apply updates and security patches.
• Handle data backup and recovery solutions, including tape library verification.
• Manage Active Directory accounts, file shares, permissions, and group policies.
• Maintain IT asset records, licenses, and hardware warranty details.
• Provide daily user support for desktops, laptops, printers, phones, and networks.
• Conduct routine system audits, backups, and security reviews.
• Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

• Proven experience in IT support, system administration, and network management.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
• Experience with routers, switches, firewalls, and network troubleshooting.
• Hands-on experience with CCTV, IP cameras, and access control systems.
• Knowledge of server backups, security, and performance monitoring.
• Excellent problem-solving skills and ability to prioritize incidents.
• Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD BD per month

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Coordinate and oversee the execution of client projects, ensuring timelines and deliverables align with client expectations and company standards.
• Analyze client feedback and service performance metrics, utilizing insights to enhance service offerings and improve overall client satisfaction.
• Cultivate strong relationships with clients by proactively addressing their needs and concerns, ensuring they feel valued and understood.
• Serve as the primary point of contact for clients, skillfully managing communications and facilitating collaboration between clients and internal teams.
• Conduct regular check-ins and follow-up meetings with clients to assess satisfaction levels and identify potential opportunities for upselling or cross-selling services.
• Prepare and present comprehensive reports on client performance and engagement, illustrating the value provided and paving the way for future growth.
• Develop and implement client onboarding processes that ensure a seamless transition and set the stage for long-term partnerships.
• Actively participate in strategic planning sessions to align client service initiatives with broader business objectives and market trends.
• Resolve any service-related issues or conflicts swiftly and effectively, transforming challenges into opportunities for client loyalty.
• Keep abreast of industry trends and competitor offerings to provide clients with insightful recommendations and maintain a competitive edge.

• A minimum of 3 years of experience in client services or account management within a service-oriented industry, demonstrating a proven track record of success.
• Fluency in English is mandatory, while proficiency in additional languages is highly desirable for diverse client interactions.
• A bachelor's degree in Business Administration, Marketing, or a related field is preferred to provide a solid foundation for client management.
• Exceptional communication skills, both verbal and written, are crucial for articulating ideas and collaborating effectively with clients.
• Strong problem-solving abilities and a proactive approach to challenges are essential for navigating complex client needs.
• A personable and resilient attitude that thrives in fast-paced environments will help in building lasting client relationships.
• A detail-oriented mindset with excellent organizational skills is necessary to manage multiple clients and projects simultaneously.

• Provide first-line technical support to customers via various channels, including email, live chat, and phone.
• Diagnose, troubleshoot, and resolve software and hardware issues reported by users.
• Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
• Guide customers through step-by-step solutions, ensuring clear and concise communication.
• Document all support interactions, resolutions, and customer feedback in the CRM system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the product development team for continuous improvement.
• Proactively monitor customer accounts and system performance to anticipate potential problems.
• Assist with user training and onboarding for new clients.
• Maintain a high level of customer satisfaction by delivering exceptional support experiences.
• Participate in team meetings and training sessions to stay updated on product features and support procedures.

• Proven experience in a technical support or helpdesk role (minimum 2 years preferred).
• Strong understanding of common operating systems (Windows, macOS, Linux) and networking concepts.
• Familiarity with CRM software and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent troubleshooting and diagnostic skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a genuine desire to help customers.
• Experience supporting SaaS products is a significant advantage.
• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• Ability to work flexible hours to cover different time zones may be required.

• Develop and execute strategies to deepen client relationships and identify growth opportunities.
• Proactively manage a portfolio of clients, ensuring their financial objectives are met.
• Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
• Provide expert financial advice and recommendations on investment products, loans, and other banking services.
• Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
• Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
• Stay informed about market developments, regulatory changes, and new financial products.
• Identify and pursue new business opportunities through client referrals and networking.
• Maintain accurate client records and manage relationship management systems.
• Ensure compliance with all relevant financial regulations and company policies.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5 years of experience in client relationship management, banking, or wealth management.
• Proven track record of successfully managing and growing a client portfolio.
• In-depth knowledge of financial markets, investment vehicles, and banking products.
• Excellent interpersonal, communication, and presentation skills.
• Strong negotiation and sales capabilities.
• Ability to analyze financial data and provide strategic insights.
• Relevant certifications (e.g., CFA, CFP) are highly desirable.
• Familiarity with CRM software and financial planning tools.
• Resident in or able to commute regularly to **Saar, Northern, BH**.

• Provide first-line technical support to customers via multiple channels, including email, chat, and phone.
• Diagnose and troubleshoot complex software and hardware issues for our diverse client base.
• Guide customers through step-by-step solutions for product usage and technical problems.
• Effectively manage and prioritize customer support tickets, ensuring timely resolution.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and user tutorials.
• Identify recurring issues and collaborate with the product development and engineering teams to implement fixes and improvements.
• Escalate unresolved issues to higher-level support tiers or relevant departments.
• Gather customer feedback and provide insights to improve product usability and customer satisfaction.
• Maintain a high level of customer satisfaction through proactive communication and exceptional service delivery.
• Stay up-to-date with product updates, new features, and industry best practices in customer support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical customer support, preferably for SaaS products.
• Strong understanding of software troubleshooting, operating systems (Windows, macOS), and network basics.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving skills with a customer-centric approach.
• Ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
• Patience, empathy, and a genuine desire to help customers succeed.
• Familiarity with (Specific Software/Technology Area, e.g., cloud computing, web applications) is a plus.