2 217 Airport Service Providers jobs in Bahrain
Technical Support Specialist
Manama, Capital
Moyasar Ltd
Posted 10 days ago
Job Viewed
Job Description
About Moyasar:
At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.
Role Overview:
As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.
Key Responsibilities:
- Provide technical support to merchants during the onboarding and integration stages.
- Troubleshoot and resolve API, SDK, or platform-related issues.
- Communicate technical concepts clearly to non-technical users.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Continuously learn and adapt to new technologies and tools.
- Ensure timely and high-quality responses to support tickets and inquiries.
Requirements:
- Bachelor degree majoring, IT, IS, MIS, and related.
- 1–2 years of experience in a technical support or developer support role
- Proficiency in multiple programming languages
- Strong problem-solving skills and ability to work under pressure
- Quick learner with a passion for technology and customer success
- Excellent communication skills in both English and Arabic
- Experience in fintech or financial services is preferred
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 16 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
11111 Manama, Capital
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their team in Manama, Capital, BH , offering a hybrid work model. You will be responsible for providing high-quality technical assistance and support to end-users, addressing inquiries and resolving technical issues promptly and efficiently. Your duties will include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and responding to support requests via phone, email, and chat. You will also be involved in maintaining technical documentation, updating knowledge bases, and escalating complex issues to the appropriate teams. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer systems, operating systems, and common software applications. Previous experience in a customer support or IT helpdesk role is required. Strong communication and interpersonal skills are essential for effectively interacting with users of varying technical abilities. You should be patient, empathetic, and possess a genuine desire to help others. This role involves both remote work and on-site presence as needed for team collaboration and specific tasks. We are seeking a proactive individual who can manage their time effectively and contribute to a positive customer experience. Your ability to diagnose and resolve technical challenges will be key to customer satisfaction and system reliability. Join a growing company that values its employees and provides opportunities for professional development. This is an excellent opportunity to enhance your IT support skills in a supportive and dynamic environment.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
BH19 1AA Tubli, Central
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Technical Support Lead to manage their technical support operations. In this role, you will be responsible for providing high-level technical assistance to customers, troubleshooting complex issues, and leading a team of support specialists. You will ensure that customer issues are resolved efficiently and effectively, maintaining high levels of customer satisfaction.
Key responsibilities include managing incoming support tickets, prioritizing and assigning tasks to the support team, and acting as a point of escalation for challenging customer problems. You will develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role involves monitoring support performance metrics, identifying trends, and implementing improvements to enhance service delivery. You will also collaborate with product development and engineering teams to provide feedback on product issues and potential enhancements.
The ideal candidate will have extensive experience in technical support, strong leadership capabilities, and excellent problem-solving skills. You should be proficient in various operating systems, software applications, and hardware troubleshooting. A deep understanding of customer service principles and a passion for helping others are crucial. This position offers a hybrid work arrangement, requiring a balance of remote work and in-office presence as needed for team collaboration and meetings in Janabiyah, Northern, BH . You will need to be a proactive communicator, capable of managing both individual responsibilities and team dynamics effectively. Join our client's dedicated team and make a significant impact on their customer support experience.
Responsibilities:
Key responsibilities include managing incoming support tickets, prioritizing and assigning tasks to the support team, and acting as a point of escalation for challenging customer problems. You will develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role involves monitoring support performance metrics, identifying trends, and implementing improvements to enhance service delivery. You will also collaborate with product development and engineering teams to provide feedback on product issues and potential enhancements.
The ideal candidate will have extensive experience in technical support, strong leadership capabilities, and excellent problem-solving skills. You should be proficient in various operating systems, software applications, and hardware troubleshooting. A deep understanding of customer service principles and a passion for helping others are crucial. This position offers a hybrid work arrangement, requiring a balance of remote work and in-office presence as needed for team collaboration and meetings in Janabiyah, Northern, BH . You will need to be a proactive communicator, capable of managing both individual responsibilities and team dynamics effectively. Join our client's dedicated team and make a significant impact on their customer support experience.
Responsibilities:
- Lead and mentor a team of technical support specialists.
- Provide advanced technical troubleshooting and resolution for customer issues.
- Manage support ticket queues, ensuring timely and effective resolution.
- Develop and maintain technical documentation, including knowledge base articles and user guides.
- Monitor and analyze support performance metrics to identify areas for improvement.
- Act as an escalation point for complex technical problems.
- Collaborate with product and engineering teams to resolve bugs and improve product functionality.
- Train new support team members on products and procedures.
- Ensure high levels of customer satisfaction through excellent service delivery.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent customer service and communication skills.
- Proficiency in using helpdesk and ticketing systems.
- Ability to work effectively in a hybrid work environment.
- Strong analytical and problem-solving abilities.
- Experience in training and mentoring team members.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
34567 Al Hidd
BHD65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated support team. This position is based in Budaiya, Northern, BH and requires the successful candidate to be present at the office location. You will be the primary point of contact for customers experiencing technical issues with our client's products and services. Your responsibilities will include diagnosing and resolving complex technical problems, providing timely and effective solutions, and documenting all interactions and resolutions in the ticketing system. This role demands a strong understanding of software applications, hardware, and network configurations. You will conduct remote troubleshooting, guide users through step-by-step solutions, and escalate issues to higher-level support teams when necessary. Exceptional communication skills are essential, both written and verbal, to clearly explain technical concepts to users with varying levels of technical expertise. The ideal candidate will have a proven track record in technical support, a passion for customer service, and the ability to work under pressure. Experience with CRM software and ticketing systems is a must. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and FAQs to empower users and reduce support escalations. This role is crucial in ensuring customer satisfaction and maintaining the reputation of our client for reliable technical assistance. Your commitment to providing outstanding support is key to the success of our client's customer service operations.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
245 Seef, Capital
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated Technical Support Specialist to join their dynamic customer service team in Jidhafs, Capital, BH . This hybrid role offers the opportunity to provide exceptional technical assistance to our diverse customer base, resolving issues efficiently and ensuring customer satisfaction. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Responsibilities include diagnosing and troubleshooting software and hardware issues, guiding customers through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. A strong understanding of common operating systems (Windows, macOS), network protocols, and troubleshooting methodologies is essential. Excellent communication skills, both written and verbal, are paramount, as you will be explaining technical concepts in a clear and understandable manner. Active listening and a patient, customer-centric approach are crucial for success. You will also contribute to building our knowledge base by documenting solutions and creating helpful articles for customers. The ability to work collaboratively with team members and provide feedback for product improvement is valued. This hybrid position requires you to be present in the office for collaborative sessions and team meetings, with the flexibility to work remotely for other tasks. We are looking for a motivated individual with a passion for technology and a commitment to providing outstanding customer service. Problem-solving skills, attention to detail, and the ability to manage multiple support requests simultaneously are key. You will be an integral part of ensuring our customers have a seamless experience with our offerings.
Qualifications:
Qualifications:
- Proven experience in technical support or a similar customer-facing role.
- Strong knowledge of hardware, software, and operating systems.
- Excellent troubleshooting and problem-solving abilities.
- Outstanding communication and customer service skills.
- Familiarity with ticketing systems and remote support tools.
- Ability to work effectively in a hybrid environment.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
BH-555 Tubli, Central
BHD3500 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their onsite team. This role is based in **Janabiyah, Northern, BH**, and requires regular attendance at our facilities to provide direct support to our users and troubleshoot complex technical issues. As a Technical Support Engineer, you will be the primary point of contact for customers experiencing technical difficulties with our products or services. Your responsibilities will include diagnosing hardware and software problems, guiding customers through step-by-step solutions, and resolving issues efficiently and effectively. You will also be responsible for installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners. This involves troubleshooting network connectivity issues, managing user accounts and permissions, and performing system updates and patches. The ideal candidate will possess excellent problem-solving skills and a deep understanding of common operating systems, software applications, and network protocols. You will document all support activities, resolutions, and technical procedures, contributing to our knowledge base. Providing technical training and support to end-users on new software and hardware implementations is also a key aspect of the role. You will escalate unresolved issues to senior technical staff or development teams when necessary, ensuring timely resolution. Building and maintaining strong customer relationships by providing excellent service and support is paramount. The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience in technical support, helpdesk operations, or a similar role is required. Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common networking concepts (TCP/IP, DNS, DHCP) is essential. Familiarity with remote support tools and ticketing systems is highly desirable. Excellent communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. This is a fantastic opportunity to join a growing technology company and contribute directly to customer satisfaction through expert technical assistance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide frontline technical support to customers via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain IT systems and equipment.
- Manage user accounts, permissions, and access controls.
- Document technical issues, solutions, and procedures.
- Escalate complex problems to senior technical teams.
- Assist with IT projects, including deployments and upgrades.
- Ensure timely and accurate resolution of customer inquiries.
Qualifications:
- Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
- Proven experience in technical support or helpdesk roles.
- Strong knowledge of operating systems, software, and hardware.
- Familiarity with networking protocols and troubleshooting.
- Excellent problem-solving and customer service skills.
- Ability to communicate technical information clearly.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Airport service providers Jobs in Bahrain !
6
Technical Support Specialist
101 Muharraq, Muharraq
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their dedicated customer service and helpdesk team. This role is based in our **Muharraq, Muharraq, BH** office and requires your hands-on presence to provide exceptional technical assistance. You will be the first point of contact for clients experiencing technical issues with our client's products or services. Responsibilities include diagnosing and resolving hardware, software, and network problems, guiding users through step-by-step solutions, and documenting all support interactions accurately.
The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, empathetic approach to customer service. You should be proficient in troubleshooting common IT issues and have a good understanding of operating systems, network protocols, and common software applications. The ability to explain technical concepts in a clear and understandable manner to non-technical users is crucial. You will manage support tickets efficiently, prioritizing urgent issues and ensuring timely resolution.
This role involves collaborating with other IT teams to escalate complex issues and contribute to knowledge base development. We are looking for individuals who are proactive, adaptable, and committed to providing a superior customer experience. A relevant technical certification or a degree in IT or a related field is preferred. This is a fantastic opportunity to grow your career in technical support and contribute to a team that values customer satisfaction and technical excellence.
The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, empathetic approach to customer service. You should be proficient in troubleshooting common IT issues and have a good understanding of operating systems, network protocols, and common software applications. The ability to explain technical concepts in a clear and understandable manner to non-technical users is crucial. You will manage support tickets efficiently, prioritizing urgent issues and ensuring timely resolution.
This role involves collaborating with other IT teams to escalate complex issues and contribute to knowledge base development. We are looking for individuals who are proactive, adaptable, and committed to providing a superior customer experience. A relevant technical certification or a degree in IT or a related field is preferred. This is a fantastic opportunity to grow your career in technical support and contribute to a team that values customer satisfaction and technical excellence.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
2100 Muharraq, Muharraq
BHD20 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to provide exceptional customer service and troubleshooting for their products and services. The role is based in **Muharraq, Muharraq, BH**, and requires a proactive approach to resolving technical issues efficiently. You will be the first point of contact for customers experiencing hardware, software, or network problems. Your primary responsibilities include diagnosing issues via phone, email, and chat; guiding users through step-by-step solutions; installing, configuring, and upgrading software; and documenting all customer interactions and resolutions in the ticketing system. You will also be tasked with escalating complex problems to senior technical staff when necessary and contributing to the knowledge base by creating helpful articles and FAQs. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent problem-solving skills, patience, and clear communication abilities are paramount. A minimum of 2 years of experience in a customer-facing technical support role is required. Relevant certifications such as CompTIA A+ or similar are highly advantageous. This is an on-site position, demanding consistent presence at our Muharraq office to ensure immediate support for our valued clientele. We are looking for someone who is customer-centric, possesses a keen analytical mind, and is eager to learn and adapt to new technologies. If you are passionate about technology and helping others, this role offers a fantastic opportunity to grow your career within a supportive team environment. You will work closely with a collaborative team and have access to ongoing training to enhance your technical expertise. We value individuals who are detail-oriented and committed to delivering high-quality support.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear instructions.
- Install, configure, and update software applications and operating systems.
- Document all support requests and resolutions accurately in the CRM/ticketing system.
- Escalate unresolved issues to appropriate support tiers.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Maintain a high level of customer satisfaction through efficient and courteous service.
- Stay up-to-date with product updates and new technologies.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Proficiency in diagnosing and resolving common computer hardware and software issues.
- Familiarity with operating systems (Windows, macOS, Linux).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Customer-oriented approach with a focus on empathy and patience.
- Ability to work independently and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
331 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking a dedicated Technical Support Specialist to join their customer service team in **Busaiteen, Muharraq, BH**. In this role, you will be the first point of contact for customers experiencing technical issues with our products and services. Your primary responsibility will be to provide timely, accurate, and friendly technical assistance via phone, email, and chat. You will troubleshoot hardware and software problems, guide users through step-by-step solutions, and escalate complex issues to higher-level support when necessary.
Key duties include diagnosing and resolving technical hardware and software issues, identifying user needs, and educating users on product features. You will maintain a high level of customer satisfaction by providing prompt and effective support. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Experience with CRM software and ticketing systems is a plus.
Excellent communication and interpersonal skills are essential, along with patience and a customer-centric attitude. You must be able to explain technical concepts clearly to non-technical users. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with at least 2 years of experience in a technical support role. Familiarity with troubleshooting remote access and common operating systems is required. If you are passionate about technology and helping people solve problems, this is a great opportunity to join a supportive team in **Busaiteen, Muharraq, BH**. Your contributions will be vital to ensuring customer success.
Key duties include diagnosing and resolving technical hardware and software issues, identifying user needs, and educating users on product features. You will maintain a high level of customer satisfaction by providing prompt and effective support. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications. Experience with CRM software and ticketing systems is a plus.
Excellent communication and interpersonal skills are essential, along with patience and a customer-centric attitude. You must be able to explain technical concepts clearly to non-technical users. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with at least 2 years of experience in a technical support role. Familiarity with troubleshooting remote access and common operating systems is required. If you are passionate about technology and helping people solve problems, this is a great opportunity to join a supportive team in **Busaiteen, Muharraq, BH**. Your contributions will be vital to ensuring customer success.
This advertiser has chosen not to accept applicants from your region.
9