What Jobs are available for Customer Inquiries in Bahrain?
Showing 1840 Customer Inquiries jobs in Bahrain
Customer Service & Support Lead
Posted 14 days ago
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Job Description
Key responsibilities include training and coaching the customer support team, monitoring service quality, and analyzing customer feedback to identify areas for improvement. You will manage incoming customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses. This role also involves collaborating with other departments, such as sales and technical support, to address customer needs effectively. The ideal candidate will possess excellent communication, problem-solving, and leadership skills. A strong understanding of customer service best practices, CRM systems, and support ticketing software is essential. This is a hybrid role, offering flexibility while requiring regular on-site presence to lead and support the team. A minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity, is required.
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor customer service performance and provide regular feedback to the team.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Train new team members on customer service policies and procedures.
- Analyze customer feedback and identify trends for service improvement.
- Ensure timely and accurate responses to customer inquiries across multiple channels.
- Collaborate with other departments to address customer needs holistically.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the development of customer service resources and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 3 years of experience in customer service, with at least 1 year in a lead or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and customer support tools.
- Strong leadership and team management abilities.
- Ability to handle stressful situations and customer complaints professionally.
- Customer-focused with a passion for delivering excellent service.
- Understanding of hybrid work models and team collaboration.
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Customer Support Engineer
Posted today
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Not just a job, but a career
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose: -
Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.
Key Responsibilities & Accountabilities
- Handle all inbound calls within the dynamics of Response Center Department environment.
- Manage priorities and maintain effective results.
- Deliver excellent customer service and build customer satisfaction and loyalty.
- Provide effective and timely registration of all the cases logged / customer inquiries.
- On-Job learning to answer and close simple customer inquires
- Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
- Enhance customer experience by providing information on new products, services and solutions
- Strive for one-call resolution of customer issues.
- Complete training programs and to stay abreast of product, service and policy changes.
- Strike a positive and cooperative tone with both customers and coworkers.
- Exercise strong interpersonal communication skills with customers and department personnel.
- Accept assignments with an open, cooperative, positive and team-oriented attitude
Qualification and Experience
- Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
- Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
- Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
- Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage
Required Competencies / skills
- Customer interaction/relationship skills
- Analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
- Passion for customer support. Listening skill with can-do attitude
- co-ordination and interpersonal skills.
- Effective team player and proactive approach to all situations
- Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process
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Customer Support Agent
Posted today
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About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.
Key Responsibilities:
- Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
- Assist customers with ticket purchases, refunds, and event-related issues.
- Provide real-time support during events, including troubleshooting ticketing issues.
- Collaborate with internal teams to resolve escalated concerns.
- Work flexible shifts, including evenings, weekends, and public holidays as required.
- Be available beyond standard working hours during peak event periods.
- Ensure a high level of customer satisfaction through timely and professional support.
Language: Native Arabic speaker with fluency in English.
Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
- Strong communication and problem-solving skills.
- Ability to work under pressure and handle high workloads.
- Flexibility in working different shifts and beyond regular hours when necessary.
- A team player with adaptability to changing schedules.
Preferred Qualifications:
- Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
- Experience using Intercom (or similar customer support platforms) is a plus.
- Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
- Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
Growth Opportunities:
- Potential for cross-border responsibilities across the GCC region.
- Opportunity to expand expertise in ticketing platforms and event management.
Why Join Us?
- Work with a leading ticketing platform in the GCC.
- Gain valuable exposure to the entertainment and events industry.
- Enjoy a dynamic and flexible work environment with exciting opportunities.
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Customer Support Specialist
Posted today
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Job Description
- Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues efficiently and effectively.
- Providing product and service information to customers.
- Processing orders, returns, and exchanges.
- Troubleshooting and resolving technical issues.
- Documenting customer interactions and feedback.
- Escalating complex issues to management or other departments.
- Gathering customer feedback to help improve products and services.
- Maintaining a high level of customer satisfaction.
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Customer Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Provide detailed information about products and services.
- Guide customers through processes and product usage.
- Document all customer interactions and resolutions in the CRM system.
- Identify and escalate complex issues to the appropriate departments.
- Gather customer feedback and report it to management for service improvement.
- Maintain a high level of product knowledge.
- Adhere to company policies and procedures for customer service.
- Contribute to team goals and initiatives.
- Upsell or cross-sell products/services when appropriate and beneficial to the customer.
- Ensure a positive customer experience at every touchpoint.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- A positive attitude and a customer-centric approach.
- Ability to work independently and as part of a team in a remote setting.
- Typing speed of at least 40 WPM.
This position is based remotely, allowing you to provide excellent customer support from your own home office. Join our client's growing team and play a vital role in building strong customer relationships and ensuring their satisfaction.
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Customer Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Guide customers through product features, setup, and usage.
- Maintain customer records and update databases with interaction details.
- Identify trends in customer issues and provide feedback to relevant teams for product and service improvements.
- Educate customers on best practices and how to maximize their use of our client's offerings.
- Process customer requests, orders, or returns as needed.
- Contribute to the development of customer support documentation, FAQs, and knowledge base articles.
- Ensure a high level of customer satisfaction and build strong customer relationships.
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Previous experience in customer service, technical support, or a related field is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask and manage time effectively in a busy environment.
- Adaptability and willingness to learn about new products and services.
- Team player with a positive attitude.
- Familiarity with general IT troubleshooting is an advantage.
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Customer Support Lead
Posted today
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Job Description
Responsibilities:
- Lead, manage, and mentor a team of customer support specialists.
- Oversee daily customer support operations, ensuring efficient and effective service delivery.
- Handle escalated customer inquiries and provide advanced problem resolution.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor key performance indicators (KPIs) for the support team and implement performance improvement plans.
- Conduct regular training sessions and provide coaching to enhance team skills.
- Collaborate with other departments to address customer feedback and improve products/services.
- Develop and maintain customer support documentation and knowledge base articles.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Report on team performance, customer feedback, and operational trends to management.
This is an excellent opportunity for a seasoned customer support professional to step into a leadership role and make a significant impact. The hybrid work model offers a balance between in-office collaboration and remote flexibility. The position is located in Hidd, Muharraq, BH . Our client is committed to creating a positive and inclusive work environment and encourages applications from all qualified individuals.
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Customer Support Specialist
Posted today
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Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to products or services.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, services, and policies.
- Gather customer feedback and report recurring issues to management.
- Proactively identify opportunities to improve the customer experience.
- Assist with onboarding new customers and provide necessary support.
- Collaborate with internal teams to ensure customer satisfaction.
- Stay updated on product knowledge and company services.
- Adhere to established service level agreements (SLAs).
- Handle customer complaints with professionalism and empathy.
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Customer Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve technical issues related to our software products, guiding users through troubleshooting steps.
- Provide clear and concise explanations of product features and functionalities.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in our ticketing system.
- Contribute to the knowledge base by creating and updating FAQs, guides, and tutorials.
- Proactively identify opportunities to improve customer satisfaction and product usability.
- Gather customer feedback and relay it to product development and management teams.
- Assist with customer onboarding and training sessions as needed.
- Maintain a high level of product knowledge and stay updated on new releases and features.
- Collaborate with team members to share best practices and improve support processes.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs).
- Proven experience in a customer service or technical support role, preferably in the software industry.
- Excellent communication and active listening skills.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Fluency in English is required; Arabic proficiency is a strong asset.
- A High School Diploma or equivalent is required; an Associate's or Bachelor's degree is a plus.
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Customer Support Specialist
Posted 1 day ago
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