1 148 Customer Inquiries jobs in Bahrain
Customer Support Specialist - Technical Inquiries
Posted today
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Remote Customer Support Specialist - Technical Inquiries
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries and support requests via email, chat, and phone in a professional and timely manner.
- Troubleshoot and resolve technical issues related to our software products and services.
- Guide customers through product features, installation processes, and troubleshooting steps.
- Document customer interactions, issues, and resolutions in the CRM system.
- Identify and escalate complex technical issues to higher-level support teams or development.
- Contribute to the knowledge base by creating and updating FAQs, tutorials, and troubleshooting guides.
- Gather customer feedback and report common issues or trends to the product and engineering teams.
- Maintain a high level of customer satisfaction by providing empathetic and efficient support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Continuously expand knowledge of the company's products and services.
- Participate in team meetings and training sessions to improve skills and product knowledge.
- Assist in beta testing new product features and providing feedback.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a technical environment.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Familiarity with common operating systems (Windows, macOS) and web browsers.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- A positive attitude, patience, and a customer-centric approach.
- Ability to multitask and manage multiple customer interactions simultaneously.
- A stable internet connection and a dedicated workspace conducive to remote work.
This is an excellent opportunity to grow your career in customer support within a flexible, remote framework. Join our client's supportive and dynamic team and make a real difference for their customers.
Customer Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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Customer Support Representative
Posted 7 days ago
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Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
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#J-18808-LjbffrCustomer Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Yokogawa
Join to apply for the Customer Support Engineer role at Yokogawa
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
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Sign in to set job alerts for “Customer Support Engineer” roles.Manama, Capital Governorate, Bahrain 2 months ago
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#J-18808-LjbffrCustomer Support Specialist
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and provide timely and accurate support via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products or services.
- Guide customers through product features, functionality, and basic troubleshooting steps.
- Escalate complex issues to the appropriate technical or support teams.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and communicate customer needs and feedback to the relevant departments.
- Follow communication protocols, guidelines, and policies.
- Strive to meet and exceed individual and team customer service goals.
- Proactively identify opportunities to improve the customer experience.
- Stay updated on product knowledge and company offerings.
- Participate in team meetings and training sessions.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and collaboratively in a remote team environment.
- Adaptability to changing processes and workflows.
- Basic technical aptitude for troubleshooting software or product-related issues.
- Experience in the relevant industry is an advantage.
Customer Support Specialist
Posted today
Job Viewed
Job Description
- Responding to customer inquiries and resolving issues via email, phone, and chat.
- Providing technical support and troubleshooting for product-related problems.
- Guiding customers through product features and functionalities.
- Escalating complex issues to the appropriate departments when necessary.
- Documenting all customer interactions, issues, and resolutions in the CRM system.
- Gathering customer feedback and reporting trends to the management team.
- Ensuring a high level of customer satisfaction through prompt and professional service.
- Maintaining up-to-date knowledge of company products and services.
- Contributing to the creation and updating of helpdesk documentation and FAQs.
- Building positive relationships with customers and representing the company's values.
- Proven experience in customer service or a related support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customer issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage multiple tasks and prioritize effectively in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Familiarity with (mention relevant industry, e.g., software, electronics) is beneficial.
- A quiet workspace with reliable internet access.
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Customer Support Specialist
Posted today
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Job Description
Customer Support Specialist
Posted today
Job Viewed
Job Description
The ideal candidate possesses excellent communication and interpersonal skills, with a patient and empathetic demeanor. You should be proficient in using customer relationship management (CRM) software and have a strong understanding of the company's products and services. The ability to multitask, manage time effectively, and work collaboratively within a team is crucial. You will be trained on our specific systems and products, but prior experience in a customer-facing role is highly valued. Your goal will be to ensure customer satisfaction by providing timely and accurate support.
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Troubleshoot technical problems and provide step-by-step solutions.
- Process customer requests, orders, and account updates.
- Maintain accurate and detailed customer records in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Educate customers on product features and services.
- Gather customer feedback and report trends to management.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Minimum of 2 years of experience in customer service or a related field.
- Proficiency in CRM software and helpdesk ticketing systems.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage time efficiently.
- Adaptability to a hybrid work environment.
- Familiarity with IT support or technical troubleshooting is a plus.
Customer Support Lead
Posted today
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Job Description
Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and issues via phone, email, and chat.
- Handle escalated customer complaints and complex technical issues.
- Develop and implement customer support policies and procedures.
- Monitor key performance indicators (KPIs) for the support team (e.g., response time, resolution time, customer satisfaction scores).
- Identify trends in customer issues and collaborate with product and development teams to address underlying problems.
- Create and maintain a knowledge base of support documentation and FAQs.
- Gather customer feedback and provide insights for product improvement.
- Ensure the team meets service level agreements (SLAs).
- Manage support tools and platforms (e.g., CRM, ticketing systems).
- Contribute to the onboarding and continuous training of support staff.
- Champion a customer-centric culture within the organization.
- Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
- Minimum of 4 years of experience in customer support or a related field, with at least 1 year in a leadership or supervisory role.
- Proven experience managing a customer support team and achieving high satisfaction ratings.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with customer support software (e.g., Zendesk, Intercom, HubSpot Service Hub).
- Strong understanding of customer service best practices and KPIs.
- Ability to de-escalate situations and handle difficult customers effectively.
- Experience in the SaaS industry is highly desirable.
- Adaptable and able to work effectively in a hybrid environment.
- Strong organizational skills and attention to detail.