981 Customer Service jobs in Bahrain

Customer Service Representative

ila Bank

Posted 6 days ago

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Job Description

Overview

We are looking for enthusiastic success driven contact centre agents to join our team!


Job Purpose

To answer all ila Bank customer queries by delivering exception levels of customer experience and satisfaction. Using all the tools and resources available, striving to resolve all customer enquiries on first call (FCR).


Responsibilities, Accountabilities and Deliverables

  • Responsible for the ila Bank Customer Service Contact Centre (CSCC) delivery to the agreed levels of Customer Experience for all customers on any given shift.

  • Answering communications from customers professionally and responding to customer inquiries and complaints.

  • To ensure customers queries are answered with the aim of a first-time resolution.

  • To ensure that other queries are responded to within our agreed response time and SLAs.

  • To ensure the best Customer Service experience is given to all customers regardless of communication channel.

  • To achieve KPI’s whilst maintaining excellent quality.

  • To handle customers in both inbound and outbound across different platforms, including Social Media, Email, Live Chat and Telephone.

  • You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries and feed this to the management team.

  • Researching required information using available resources to support resolving Customer requests.

  • Handling and resolving customer complaints regarding product sales to customer service problems.

  • Providing customers with the organisation’s service and product information.

  • Processing forms, cases, and applications requested by the customers.

  • Identifying, escalating priority issues and reporting to CSCC management.

  • Following up complicated customer calls where required.

  • Completing call notes and call reports as necessary and updating them in the CRM.

  • Obtaining and evaluating all relevant data to handle complaints and inquiries.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Managing administration, communicating and coordinating with internal departments.

  • Other duties as assigned.


Experience

  • A minimum of 2 Years Contact Centre/Customer Services Advisor

  • Proficiency in Microsoft Office and customer service software.

  • Ideal: Banking background.

  • Involvement in startup business (ideal not mandatory).


Education

  • BS in Banking/Finance or equivalent (Desired not mandatory).


What's your highest level of education completed?

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Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 8 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group Holding

Posted 12 days ago

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Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 17 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Healthscope

Posted 24 days ago

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative

New
BHD9000 - BHD12000 Y National Motor Company W.L.L, Bahrain

Posted today

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Job Description

Role Description

To provide exceptional customer service to visitors and clients at the car showrooms and service center reception. The role involves greeting customers, addressing inquiries, coordinating appointments, and ensuring a positive customer experience throughout their interaction with the dealership.

Education:


•   High school diploma or equivalent; additional education or certifications in customer service or automotive fields are a plus.

Experience:


•   Previous experience in customer service, receptionist, or front desk role (preferably in the automotive or retail sector).

Characteristics and competencies:


•   Professional appearance and demeanor.


•   Proficient in MS Office and dealership management software (preferred).


•   Fluent in insert required languages, e.g., English, Arabic


•   Customer Focus

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Customer Service Representative

New
BHD8000 - BHD12000 Y Braxtone Group

Posted today

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Job Description

  • BRIEF DESCRIPTIONOF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

  • DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  • Answer all calls within 2 rings
  • Cordial and positive tone of voice in all calls
  • Focus on needs of the customer and provide for their queries and requests
  • Sell, up-sell and cross-sell different products and services to the customer
  • Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  • Data entry
  • Filing and documentation management
  • Updating information and ensuring accuracy of data records
  • ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  • Minimum of high school certification
  • Diploma and some form of work experience is preferred
  • Strong communication skills
  • Good selling skills
  • Positive energy and teamwork ethos
  • Excellent written and oral communication skills.
  • Strong English language
  • Good understanding of the services
  • Be highly computer literate, particularly in Microsoft Office Products.
  • Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

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Customer Service Representative

1001 Northern, Northern BHD40000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client is seeking dedicated and empathetic Customer Service Representatives to join their thriving remote team. This role is vital for ensuring exceptional customer satisfaction by providing prompt, accurate, and friendly support. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help customers resolve inquiries and issues. You will be responsible for handling customer interactions via phone, email, and chat, addressing product or service questions, processing orders, and resolving complaints efficiently. This position requires the ability to multitask, navigate multiple software systems, and maintain a positive attitude, even in challenging situations. Strong problem-solving skills are essential to identify customer needs and offer appropriate solutions. You will be trained on our client's products and services to become a knowledgeable point of contact. As a fully remote position, candidates must be self-motivated, possess a reliable internet connection, and have a dedicated workspace that minimizes distractions. We value team players who are eager to learn and contribute to a positive customer experience. Success in this role is measured by customer satisfaction, response times, and the ability to effectively de-escalate and resolve issues. This is an excellent opportunity for individuals looking to build a career in customer support within a supportive and dynamic remote environment. Responsibilities include:
  • Responding to customer inquiries and providing information about products and services via phone, email, and chat.
  • Resolving customer complaints and issues in a timely and professional manner.
  • Processing customer orders, forms, applications, and requests.
  • Identifying customer needs and helping customers find the right solutions.
  • Troubleshooting and diagnosing customer problems.
  • Escalating complex issues to appropriate departments or supervisors.
  • Maintaining accurate records of customer interactions and transactions.
  • Gathering customer feedback and reporting it to management.
  • Adhering to company policies and procedures.
  • Contributing to team goals and promoting a positive customer service culture.
Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree is a plus.
  • Proven experience in a customer service or customer support role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using computers and navigating various software applications.
  • Ability to multitask and manage time effectively.
  • A patient, empathetic, and customer-centric approach.
  • Ability to work independently and as part of a remote team.
  • Reliable internet connection and a suitable remote work environment.
  • Adaptability and willingness to learn new products and systems.
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Customer Service Representative

107 Hamad Town, Northern BHD1800 Annually WhatJobs

Posted 9 days ago

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Job Description

full-time
Our client is seeking an enthusiastic and customer-focused Customer Service Representative to join their team. This role will involve interacting directly with customers to provide information, resolve inquiries, and ensure a positive experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help. This position offers a hybrid work model, combining the benefits of remote work with occasional in-office collaboration. You will be a key point of contact for customers, handling a variety of requests and challenges.

Key Responsibilities:
  • Answer customer questions regarding products, services, and policies in a timely and accurate manner.
  • Process orders, forms, requests, and applications as needed.
  • Address and resolve customer complaints, escalating to supervisors when necessary.
  • Provide accurate information about the company and its offerings.
  • Maintain customer records by updating account information.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Go the extra mile to engage customers.
  • Assist in training new team members on customer service protocols.
  • Collaborate with team members to improve customer service standards.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Previous experience in a customer service role is a strong asset.
  • Proficiency in Microsoft Office applications and basic computer skills.
  • Excellent active listening, verbal, and written communication skills.
  • Ability to stay calm and polite under pressure.
  • Commitment to excellent customer service.
  • Ability to multitask, prioritize, and manage time effectively.
  • Experience with customer relationship management (CRM) software is a plus.
  • Team player mentality.

This hybrid role is based in Hamad Town, Northern, BH and requires you to be present in the office for specific collaborative sessions, with the remainder of your work conducted remotely.
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Customer Service Representative (Bahrain)

Manama, Capital Braxtone Group

Posted 14 days ago

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Job Description

Overview

Customer Service Representative (Bahrain) – Braxtone Group

Responsibilities
  • The Call Centre Agent is responsible for incoming and outgoing calls, with a focus on sales and customer service.
  • Answer all calls promptly and maintain a cordial, positive tone on every call.
  • Focus on the needs of the customer and address their queries and requests.
  • Sell, up-sell and cross-sell different products and services to the customer.
  • Ensure next steps and requirements are aligned and clarified with the customer before the end of the call.
  • Data entry
  • Filing and documentation management
  • Updating information and ensuring accuracy of data records
Essential Qualifications
  • Minimum of high school certification (Diploma and some work experience preferred).
  • Strong communication skills
  • Good selling skills
  • Positive energy and teamwork ethos
  • Excellent written and oral communication skills
  • Strong English language proficiency
  • Good understanding of the services
  • High level of computer literacy, particularly in Microsoft Office products
Working Conditions
  • Normal working hours: 40 hours a week
  • Working timing is rotating shift
  • Work may require occasional weekend and/or evening work
Job Details
  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Other
  • Industries : IT Services and IT Consulting

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