2 516 Customer Service jobs in Bahrain

Customer Service Representative

Manama, Capital Tafaseel Group Holding

Posted 16 days ago

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Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 22 days ago

Job Viewed

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Tafaseel Group

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manama, Capital Healthscope

Posted 28 days ago

Job Viewed

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative

BH- jan Tubli, Central BHD28000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking an enthusiastic and professional Customer Service Representative to join their client-focused team in **Janabiyah, Northern, BH**. This role is crucial in ensuring every customer interaction is positive and contributes to overall client satisfaction. The ideal candidate is a strong communicator, empathetic, and adept at problem-solving. You will be the primary point of contact for customer inquiries, providing information about products and services, processing orders, and resolving issues efficiently. Responsibilities include answering customer calls, responding to emails and live chat requests promptly and courteously. You will assist customers with inquiries regarding billing,
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

21501 Askar, Southern BHD18 Hourly WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a dedicated and friendly Customer Service Representative to join their team in **Tubli, Capital, BH**. In this role, you will be the primary point of contact for customers, providing excellent support and resolving inquiries efficiently. Your commitment to customer satisfaction will be key to maintaining our client's reputation for outstanding service.

Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person interactions.
  • Provide accurate information about products and services.
  • Process customer orders, forms, applications, and requests.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Maintain customer records by updating
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

BH-78901 Askar, Southern BHD16 Hourly WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a dynamic company in the retail sector, is seeking a motivated and customer-focused Customer Service Representative to join their growing team. This position is a remote role, allowing you to provide exceptional support to clients from your home office. The primary responsibility is to assist customers with inquiries, resolve issues, and provide information about products and services in a friendly and professional manner. Key duties include answering incoming calls and emails, processing orders and returns, troubleshooting customer problems, and escalating complex issues to appropriate departments. The ideal candidate will have outstanding communication skills, patience, and a genuine desire to help customers. Previous experience in a customer service or call center environment is essential. Proficiency with CRM software and common communication tools is required. We are looking for a proactive individual who can manage multiple customer interactions efficiently, maintain a positive attitude, and contribute to a positive customer experience. This role requires excellent listening skills and the ability to adapt to different customer needs. If you are a dedicated individual passionate about providing excellent service and looking for a flexible remote opportunity, we encourage you to apply for this position located remotely supporting operations in **Tubli, Capital, BH**.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat.
  • Provide information about products, services, and company policies.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Process orders, returns, and exchanges accurately.
  • Troubleshoot technical or service-related problems.
  • Escalate complex issues to appropriate supervisors or departments.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities to improve customer service processes.
  • Adhere to quality standards and customer service guidelines.
  • Contribute to team goals and customer satisfaction metrics.
Qualifications:
  • Proven experience in customer service or a similar role.
  • Excellent communication and active listening skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and helpdesk systems.
  • Ability to multitask and manage time effectively.
  • Patience and empathy when interacting with customers.
  • High school diploma or equivalent; some college education is a plus.
  • Ability to work independently in a remote setting.
  • Fast and reliable internet connection required.
  • Positive attitude and customer-centric mindset.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

20001 Zallaq, Southern BHD40000 Annually WhatJobs

Posted 2 days ago

Job Viewed

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Job Description

full-time
Our client is seeking a friendly and efficient Customer Service Representative to join their team in **Seef, Capital, BH**. In this role, you will be the primary point of contact for customers, providing information, addressing inquiries, and resolving issues related to products and services. Your goal will be to ensure a positive customer experience and foster loyalty. Responsibilities include handling customer calls, emails, and in-person interactions, providing accurate product information, processing orders, and managing customer accounts. You will also be responsible for resolving complaints, troubleshooting problems, and escalating complex issues to the appropriate departments. Maintaining detailed records of customer interactions and transactions in the company's CRM system is crucial. The ideal candidate possesses excellent communication skills, a patient and empathetic demeanor, and a strong understanding of customer service principles. Previous experience in a customer-facing role is essential. Proficiency in using CRM software and standard office applications is required. A commitment to providing outstanding service and contributing to a positive team environment is key. Join a customer-focused organization where your contributions are valued.

Responsibilities:
  • Handle customer inquiries via phone, email, and in person.
  • Provide information about products, services, and policies.
  • Resolve customer complaints and issues promptly and effectively.
  • Process orders, applications, and customer requests.
  • Maintain accurate customer records in the CRM system.
  • Escalate complex issues to supervisors or relevant departments.
  • Gather customer feedback and relay it to management.
  • Ensure a high level of customer satisfaction.
Qualifications:
  • Previous experience in a customer service role.
  • Excellent communication and active listening skills.
  • Strong problem-solving and organizational abilities.
  • Proficiency in customer relationship management (CRM) software.
  • Ability to remain calm and professional under pressure.
  • High school diploma or equivalent.
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Customer Service Representative

28271 Bilad Al Qadeem, Capital BHD30000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a well-established retail company, is looking for a friendly and efficient Customer Service Representative to join their team in Salmabad, Northern, BH . This role is crucial in ensuring our customers receive exceptional support and have a positive experience with our brand. You will be the first point of contact for customer inquiries, handling a variety of requests via phone, email, and in-person interactions. Responsibilities include answering questions about products and services, processing orders and returns, resolving customer complaints, and providing general assistance. You will maintain accurate customer records, ensure efficient follow-up on inquiries, and contribute to customer satisfaction by delivering timely and effective solutions. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong commitment to customer service excellence. Proficiency in basic computer applications and a willingness to learn new systems are important. We are seeking individuals who are proactive, reliable, and dedicated to creating positive customer interactions. This is an opportunity to be part of a supportive team and grow your career in customer service.

Responsibilities:
  • Respond to customer inquiries and provide information about products and services.
  • Process customer orders, returns, and exchanges efficiently.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Provide general administrative support to the customer service department.
  • Identify opportunities to improve the customer experience.
  • Collaborate with team members to share best practices and address common issues.
  • Adhere to company policies and procedures regarding customer service.
  • Handle customer feedback and contribute to service improvement initiatives.

Qualifications:
  • High school diploma or equivalent; some college coursework or customer service certification is a plus.
  • Previous experience in customer service or a related role is preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills, with a friendly and helpful attitude.
  • Ability to listen actively and empathize with customer needs.
  • Proficiency in basic computer skills, including email and data entry.
  • Ability to multitask and manage time effectively.
  • Patience, resilience, and a positive approach to problem-solving.
  • Team player with a strong work ethic.
  • Familiarity with CRM software is an advantage.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

00973 Seef, Capital BHD45000 Annually WhatJobs

Posted 2 days ago

Job Viewed

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Job Description

full-time
Our client, a reputable retail chain, is seeking a dedicated and customer-focused Customer Service Representative to join their team in Seef, Capital, BH . This role is crucial in ensuring customer satisfaction and providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to delivering outstanding customer experiences. Responsibilities include handling inbound calls, emails, and chat inquiries, accurately documenting customer interactions, and escalating complex issues to the appropriate departments. You will strive to resolve customer complaints efficiently and effectively, ensuring a positive outcome. This position requires a proactive approach to problem-solving, the ability to multitask, and a friendly, professional attitude. A keen understanding of customer service principles and a desire to go the extra mile for customers are essential for success in this role. You will be part of a supportive team environment, contributing to the overall reputation and success of the company through dedicated customer care.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues efficiently and effectively.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Escalate complex issues to the appropriate departments or supervisors.
  • Process orders, returns, and exchanges as needed.
  • Maintain a high level of customer satisfaction and loyalty.
  • Identify and suggest improvements to customer service processes.
  • Adhere to company standards and service level agreements.
  • Contribute to a positive team environment through collaboration and support.

Qualifications:
  • High school diploma or equivalent; associate's degree preferred.
  • Proven customer service experience (1-2 years).
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in CRM software and basic computer applications.
  • Friendly and patient demeanor.
  • Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
 

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