2 448 Customer Support Specialist jobs in Bahrain
Customer Support Specialist
25355 Diplomatic Area
BHD20000 Annually
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Isa Town, Southern, BH . This role is essential in providing exceptional assistance and resolving inquiries for our client's diverse customer base. The ideal candidate will possess strong communication skills, a patient demeanor, and a commitment to delivering outstanding customer service. Responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting issues, and providing accurate information about products and services. You will be expected to maintain a high level of customer satisfaction by addressing concerns promptly and efficiently. Key tasks involve documenting customer interactions, escalating complex issues to appropriate departments, and contributing to the knowledge base with common solutions and FAQs. The Customer Support Specialist will also be responsible for identifying patterns in customer feedback to suggest improvements to products or services. A thorough understanding of the company's offerings and policies is crucial. The successful applicant will be adept at de-escalating situations and finding effective resolutions that meet customer needs. This role offers a blend of in-office and remote work, providing a flexible work environment. Strong organizational skills and the ability to multitask are essential for managing various communication channels simultaneously. Join a collaborative team dedicated to enhancing the customer experience and contributing to the company's success. If you have a passion for helping people and thrive in a supportive environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Contribute to the creation and maintenance of customer support documentation and FAQs.
- Identify opportunities for service improvement based on customer feedback.
- Maintain a high level of customer satisfaction.
- Adhere to all company policies and procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively.
- Patience and a customer-centric approach.
- Familiarity with CRM systems is a plus.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
822 Bilad Al Qadeem, Capital
BHD35000 Annually
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Our client is seeking a proactive and customer-focused Customer Support Specialist to join their team in Salmabad, Northern, BH . This role is essential for providing exceptional service and support to our valued customers. You will be the first point of contact for customer inquiries, resolving issues efficiently and professionally across various communication channels, including phone, email, and live chat. Key responsibilities include troubleshooting technical problems, answering product-related questions, processing orders and returns, and escalating complex issues to the appropriate departments. You will also be responsible for documenting customer interactions, maintaining a high level of customer satisfaction, and contributing to the continuous improvement of support processes. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a strong ability to learn and adapt to new products and systems. Previous experience in customer service or a related field is highly advantageous. You should be adept at managing multiple tasks simultaneously and working effectively within a team environment. This role offers the opportunity to develop your skills in a supportive and dynamic setting, contributing directly to the company's success and customer loyalty. A commitment to delivering outstanding customer experiences is paramount.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues efficiently.
- Process customer orders, returns, and exchanges.
- Escalate unresolved issues to senior support staff or relevant departments.
- Document all customer interactions and resolutions in the CRM system.
- Maintain a high standard of customer satisfaction.
- Identify trends in customer inquiries and provide feedback for service improvement.
- Assist with customer onboarding and training as needed.
- Collaborate with team members to share best practices.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support or customer service experience.
- Excellent communication and active listening skills.
- Strong problem-solving and de-escalation abilities.
- Familiarity with CRM systems and helpdesk software.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in MS Office applications.
- Ability to work effectively in a hybrid work setting.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
775 Southern, Southern
BHD1200 month
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This role is crucial in ensuring a high level of customer satisfaction by providing timely and effective support across multiple communication channels, including phone, email, and chat. You will be responsible for addressing customer inquiries, troubleshooting technical issues, processing requests, and resolving complaints with professionalism and efficiency. The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a strong problem-solving aptitude. Experience with CRM software and helpdesk ticketing systems is highly desirable. You will be expected to maintain accurate customer records, follow established support procedures, and contribute to the continuous improvement of customer service processes. A passion for helping others and a commitment to delivering outstanding service are essential. This role requires the ability to multitask, manage time effectively, and thrive in a dynamic environment. Our client offers a hybrid work model, combining in-office collaboration with remote flexibility, to support work-life balance. Join us in making a positive impact on our customers' experience.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
55556 Busaiteen, Muharraq
BHD50000 Annually
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Job Description
Our client is seeking a proactive and customer-focused Customer Support Specialist to join their growing team in A'ali, Northern, BH . This hybrid role will involve a combination of in-office and remote work, providing flexibility while ensuring dedicated support to our valued customers. You will be the first point of contact for customers, providing timely and effective assistance through various channels, including phone, email, and live chat. The ideal candidate will possess excellent communication and problem-solving skills, with a genuine passion for helping others. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, processing requests, and providing information about products and services. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. We are looking for individuals who are patient, empathetic, and possess strong organizational skills to manage multiple customer interactions simultaneously. Familiarity with CRM software and ticketing systems is a plus. This role requires the ability to work collaboratively with internal teams to escalate and resolve complex customer issues. Attention to detail and a commitment to following established procedures are essential. Join our client's team and become a key player in delivering exceptional customer experiences. We offer a supportive work environment, ongoing training, and opportunities for career advancement within customer service and operations. Your dedication to customer care will be vital to our client's reputation and success.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical support and troubleshooting for product-related issues.
- Process customer requests, orders, and returns accurately.
- Educate customers on product features and services.
- Maintain customer records and update information in the CRM system.
- Escalate complex issues to relevant departments for resolution.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Adhere to company policies and customer service standards.
- Contribute to team goals and assist colleagues as needed.
- Identify opportunities to improve the customer experience.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in customer service or a related role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using computers and common software applications.
- Familiarity with CRM software and ticketing systems is a plus.
- Ability to work effectively in a hybrid work environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
110 Hamad Town, Northern
BHD1800 month
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Posted today
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Job Description
Our client is seeking a dedicated and customer-centric Customer Support Specialist to join their growing team. In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries via multiple channels, including phone, email, and chat. The ideal candidate is a patient, empathetic communicator with a passion for helping others and a knack for problem-solving. You will be responsible for troubleshooting customer issues, guiding them through product features, processing requests, and ensuring customer satisfaction. This role requires excellent communication skills and the ability to work effectively both independently and as part of a collaborative team.
Responsibilities:
Qualifications:
This hybrid position offers the flexibility to work remotely part of the time, supporting our client's customers while being based in or near **Hamad Town, Northern, BH**. If you are passionate about delivering outstanding customer experiences, we encourage you to apply.
Responsibilities:
- Respond promptly and professionally to customer inquiries across various communication channels.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Guide customers through product setup, usage, and troubleshooting steps.
- Process customer requests, orders, and returns accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments when necessary.
- Identify trends in customer issues and provide feedback to improve products and services.
- Maintain a high level of customer satisfaction through excellent service delivery.
- Collaborate with team members to share best practices and improve support processes.
- Contribute to building a positive customer experience and fostering customer loyalty.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a customer-first attitude.
- Problem-solving skills and the ability to think critically.
- Adaptability and willingness to learn about new products and services.
- Ability to work effectively in a hybrid work model, balancing remote and in-office responsibilities.
This hybrid position offers the flexibility to work remotely part of the time, supporting our client's customers while being based in or near **Hamad Town, Northern, BH**. If you are passionate about delivering outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
70010 Busaiteen, Muharraq
BHD40000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist. This role is designed for individuals passionate about providing exceptional service and resolving customer inquiries efficiently and effectively. You will be the primary point of contact for customers, addressing their questions, concerns, and technical issues via various channels, including phone, email, and chat. Responsibilities include troubleshooting product-related problems, guiding customers through product features and functionalities, and processing service requests accurately. You will also be tasked with documenting customer interactions and feedback to identify areas for service improvement. Maintaining a high level of customer satisfaction is paramount. This position requires excellent communication and problem-solving skills, patience, and a genuine desire to help others. A strong understanding of the company's products and services is crucial. The ideal candidate will possess exceptional interpersonal skills, the ability to multitask, and a proactive approach to customer service. Experience with customer relationship management (CRM) software and ticketing systems is highly beneficial. This is a fantastic opportunity to be a key player in ensuring customer loyalty and satisfaction in a supportive team environment.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
9001 Hamala, Northern
BHD2200 month
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Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their expanding support team. You will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries related to products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong ability to troubleshoot and solve customer issues efficiently. This role requires a commitment to providing outstanding service within a dynamic contact center environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify customer needs and help customers use specific features.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies.
- Process orders, forms, applications, and requests.
- Gather customer feedback and share insights with the team to improve service.
- Stay up-to-date with product knowledge and company updates.
- Achieve personal and team sales/production Key Performance Indicators (KPIs).
- Assist in training new customer support representatives.
- Handle customer complaints and provide appropriate solutions.
- Manage customer accounts and ensure data accuracy.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and active listening skills.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Patient and empathetic demeanor when dealing with customers.
- Ability to remain calm and professional in high-pressure situations.
- Familiarity with customer support processes and best practices.
- Basic computer proficiency and knowledge of MS Office applications.
- Willingness to work flexible hours, including evenings and weekends.
- Ability to work collaboratively in a team environment and in the office located in Sanad, Capital, BH .
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
301 Seef, Capital
BHD15 Hourly
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking an enthusiastic Customer Support Specialist to join their team. This hybrid role offers a blend of remote work and office-based collaboration, providing flexibility while fostering team connection. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to ensure customer satisfaction and retention. Your responsibilities will encompass handling inbound calls, emails, and chat support, troubleshooting technical issues, and escalating complex problems to the appropriate departments.
Key duties include documenting customer interactions accurately in the CRM system, identifying recurring issues and suggesting improvements to support processes, and contributing to the knowledge base. The ideal candidate possesses excellent communication and problem-solving skills, with a patient and empathetic approach to customer service. Previous experience in a customer support role, particularly within the tech industry, is highly desirable. Proficiency in CRM software and helpdesk ticketing systems is required. A secondary school diploma is mandatory, with a degree in a relevant field being an advantage. You should be adept at multitasking and working efficiently in a fast-paced environment. Familiarity with troubleshooting common software or hardware issues would be beneficial. This role requires you to be available to work a rotating schedule that may include evenings and weekends as needed. Join our supportive team and make a real difference in our customers' experience.
Key duties include documenting customer interactions accurately in the CRM system, identifying recurring issues and suggesting improvements to support processes, and contributing to the knowledge base. The ideal candidate possesses excellent communication and problem-solving skills, with a patient and empathetic approach to customer service. Previous experience in a customer support role, particularly within the tech industry, is highly desirable. Proficiency in CRM software and helpdesk ticketing systems is required. A secondary school diploma is mandatory, with a degree in a relevant field being an advantage. You should be adept at multitasking and working efficiently in a fast-paced environment. Familiarity with troubleshooting common software or hardware issues would be beneficial. This role requires you to be available to work a rotating schedule that may include evenings and weekends as needed. Join our supportive team and make a real difference in our customers' experience.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
10300 Al Jasra
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is actively seeking a dedicated and customer-focused Customer Support Specialist to join their growing team in Hidd, Muharraq, BH . In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your mission is to ensure a positive customer experience, build strong relationships, and contribute to customer retention and satisfaction. Key responsibilities include actively listening to customer needs, accurately diagnosing issues, and providing clear, concise, and effective solutions. You will maintain detailed records of customer interactions, escalate complex issues to appropriate departments when necessary, and follow up to ensure resolution. The ideal candidate will possess outstanding communication skills, empathy, and a genuine desire to help others. Experience in a customer service or helpdesk environment is highly valued. Proficiency with customer relationship management (CRM) software and helpdesk ticketing systems is a plus. A high school diploma or equivalent is required, with some college education or a related certification being advantageous. You should have excellent problem-solving abilities and the capacity to manage multiple tasks simultaneously in a fast-paced environment. A positive attitude, patience, and a commitment to delivering high-quality service are essential qualities we are looking for. This is a fantastic opportunity to develop your skills in a supportive team environment and make a real difference to our customers. We are seeking individuals who are proactive, reliable, and possess a strong work ethic. Your ability to de-escalate difficult situations and maintain professionalism at all times will be key to your success.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide timely and accurate solutions to customer issues.
- Troubleshoot and resolve technical and non-technical problems.
- Maintain customer records and update CRM system.
- Escalate complex issues to relevant teams.
- Follow up with customers to ensure satisfaction.
- Identify trends in customer inquiries and provide feedback to management.
- Adhere to company policies and procedures.
- Contribute to team goals and objectives.
- Maintain a high level of customer service.
- High school diploma or equivalent required.
- 1-3 years of experience in customer service or helpdesk support.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency with CRM software and helpdesk tools.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- Ability to work independently and as part of a team.
- Strong written and verbal communication skills.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
1070 Askar, Southern
BHD30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their frontline team. This role is based in our **Tubli, Capital, BH** office and requires full-time presence to provide exceptional support to our valued customers. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include answering phone calls, responding to emails and live chat messages, troubleshooting technical problems, and guiding customers through product usage. You will maintain accurate customer records in the CRM system and escalate complex issues to the appropriate departments. A key aspect of this role is to build rapport with customers, understand their needs, and provide timely and effective solutions. The ideal candidate will possess outstanding communication and interpersonal skills, patience, and a genuine desire to help others. Strong problem-solving abilities and the capacity to work efficiently under pressure are essential. Previous experience in customer service or a related field is preferred. You should be proficient with customer relationship management (CRM) software and have a good understanding of our products and services. We value teamwork and a positive attitude, aiming to create a supportive and collaborative work environment. This is an excellent opportunity to grow your career in customer service within a reputable organization.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Provide information about products and services.
- Maintain accurate and detailed customer records in the CRM system.
- Escalate unresolved issues to the appropriate teams or supervisors.
- Identify and suggest improvements to customer service processes.
- Build and maintain strong customer relationships.
- Follow communication procedures, guidelines, and policies.
- Gather customer feedback and report it to the management.
- Achieve customer satisfaction and retention targets.
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer support or a similar role.
- Excellent communication and active listening skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM software and helpdesk systems.
- Ability to remain calm and professional in stressful situations.
- Customer-oriented attitude and dedication to customer satisfaction.
- Ability to work effectively within a team.
This advertiser has chosen not to accept applicants from your region.
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