3 440 Customer Support Specialist jobs in Bahrain
Customer Support Specialist
78901 Manama, Capital
BHD18 Hourly
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Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Manama, Capital, BH . This role is vital for ensuring exceptional customer experiences and resolving inquiries efficiently and effectively. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a patient and professional demeanor. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing information about products and services, processing orders or returns, and escalating complex problems to the appropriate departments. A key aspect of this role involves maintaining accurate customer records and documentation, ensuring that all interactions are logged and resolved in a timely manner. You will also be expected to identify trends in customer feedback and report them to management to help improve our client's offerings and service delivery. The ability to remain calm and professional under pressure, even when dealing with difficult situations, is essential. This is an excellent opportunity for an individual looking to build a career in customer service within a supportive and collaborative environment. The hybrid work model allows for a blend of in-office interaction and remote flexibility, fostering both team cohesion and individual focus. We are looking for a proactive problem-solver who can empathize with customers and strive to exceed their expectations at every touchpoint. A strong commitment to customer satisfaction and a willingness to learn are highly valued.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues with products and services.
- Provide accurate information about company offerings and policies.
- Process orders, returns, and exchanges efficiently.
- Escalate complex issues to the appropriate teams or supervisors.
- Maintain detailed records of customer interactions and resolutions.
- Identify and report customer feedback trends to management.
- Contribute to team efforts and achieve individual performance goals.
- Strive to provide exceptional customer service at all times.
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and helpdesk platforms.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
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0
Customer Support Specialist
401 Saar, Northern
BHD45000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Saar, Northern, BH**. This role operates on a hybrid model, offering flexibility and in-person collaboration. The ideal candidate will be passionate about providing exceptional service and resolving customer inquiries efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide accurate information about products and services.
- Document all customer interactions and resolutions in the CRM system.
- Identify trends in customer inquiries and provide feedback to management for service improvement.
- Assist customers with navigating the company website and using its features.
- Process orders, returns, and exchanges according to company policy.
- Build rapport and trust with customers by providing a positive and personalized experience.
- Maintain a high level of product knowledge and stay updated on any changes or new offerings.
- Contribute to team goals by achieving individual performance metrics.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, call center, or a related field is essential.
- Excellent communication skills, both written and verbal.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer service software and CRM systems.
- Adaptability and willingness to learn new products and processes.
- Strong organizational skills and attention to detail.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
3456BH Northern, Northern
BHD45000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking a compassionate and highly responsive Customer Support Specialist to join our dynamic team, supporting clients from our **Shakhura, Northern, BH** operations hub. This hybrid role allows for flexibility, combining in-office collaboration with remote workdays. You will be the primary point of contact for our customers, providing exceptional assistance, resolving inquiries, and ensuring a positive customer experience across all touchpoints. Your dedication to customer satisfaction will be paramount. Responsibilities include: Responding to customer inquiries via phone, email, and chat in a timely and professional manner; Providing accurate and comprehensive information about our products and services; Troubleshooting and resolving customer issues, escalating complex problems to appropriate departments when necessary; Documenting all customer interactions and resolutions in our CRM system; Building and maintaining strong customer relationships through empathetic and effective communication; Identifying opportunities to improve customer satisfaction and loyalty; Collaborating with internal teams to address customer feedback and drive product/service enhancements; Participating in training sessions to stay updated on product knowledge and support procedures; Contributing to team goals and objectives, ensuring service level agreements (SLAs) are met; Proactively identifying potential customer pain points and suggesting solutions. The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in customer service or a related field. Excellent communication, listening, and problem-solving skills are essential. Proficiency in using CRM software and customer support platforms is required. A patient and empathetic demeanor, along with the ability to remain calm under pressure, is crucial. Strong organizational skills and attention to detail are necessary for managing multiple customer interactions effectively. This is an excellent opportunity to join a growing company and make a tangible difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
1005 Busaiteen, Muharraq
BHD25000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team. This hybrid role offers a blend of in-office collaboration and remote flexibility, ensuring you can provide exceptional service to our valued customers. You will be the first point of contact for customer inquiries, providing timely and accurate support across various channels, including phone, email, and live chat. Your primary goal will be to resolve customer issues efficiently, troubleshoot problems, and ensure a positive customer experience. Key responsibilities include accurately documenting customer interactions, escalating complex issues to appropriate departments, and providing feedback to improve products and services. You will also be involved in educating customers on product features and best practices. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and understanding demeanor. Proficiency in using customer relationship management (CRM) software and a strong technical aptitude are essential. This role requires problem-solving skills, the ability to multitask in a fast-paced environment, and a commitment to customer satisfaction. You will be part of a supportive team environment, with opportunities for professional development and growth. Successful candidates will contribute to maintaining high customer satisfaction ratings and fostering customer loyalty. The role involves a mix of working from our **Busaiteen, Muharraq, BH** office and remotely, requiring a reliable internet connection and a dedicated workspace for remote days. Flexibility to adapt to changing customer needs and business priorities is also crucial.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
10743 Riffa, Southern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client-facing team. As the first point of contact for many customers, you will be responsible for providing exceptional service, resolving inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and a strong understanding of the products/services offered. The ideal candidate is passionate about helping others and thrives in a collaborative, customer-centric environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, benefits, and usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company policies and procedures, ensuring consistent service delivery.
- Collaborate with team members to share knowledge and best practices.
- Contribute to building a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with the company's industry is an advantage.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
205 Jal El Dib
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing remote team. This fully remote position is perfect for individuals who thrive on helping others and possess excellent communication skills. You will be the first point of contact for customers, providing timely and effective support across various channels, including email, chat, and phone. The goal is to ensure a positive customer experience and build strong customer loyalty.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via multiple communication channels.
- Troubleshoot and resolve customer problems, escalating complex issues to appropriate teams when necessary.
- Provide accurate information about products, services, and policies.
- Document customer interactions, feedback, and issues in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Assist with onboarding new customers and guiding them through product features.
- Maintain a high level of product knowledge to effectively assist customers.
- Collaborate with internal teams to resolve customer issues and provide feedback for product improvements.
- Contribute to the development of FAQs and knowledge base articles.
- Adhere to service level agreements (SLAs) and performance metrics.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with helpdesk and CRM software.
- Ability to remain calm and professional under pressure.
- Empathy and a genuine desire to help customers.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated workspace.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
512 Northern, Northern
BHD4000 Monthly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is actively recruiting a dedicated Customer Support Specialist to join their growing team in Shakhura, Northern, BH . This role is integral to maintaining high levels of customer satisfaction and providing exceptional service across various communication channels. The ideal candidate will be a patient, empathetic, and highly communicative individual with a passion for problem-solving. You will be responsible for responding to customer inquiries via phone, email, and chat, troubleshooting issues, and providing timely and accurate solutions. A key aspect of this position involves educating customers on product features and services, and actively seeking feedback to improve the customer experience. You will work closely with other departments, such as sales and technical support, to ensure that all customer needs are met effectively and efficiently. Strong interpersonal skills, excellent active listening abilities, and a positive attitude are essential for success in this role. The ability to handle challenging customer interactions with professionalism and composure is a must. You will be expected to maintain detailed records of customer interactions and resolutions in our CRM system. This position offers a fantastic opportunity to contribute to a customer-centric organization and grow within the field of customer service. A commitment to providing a superior customer experience and a desire to go the extra mile for customers will be highly valued. Training will be provided on our specific products and support systems. We are looking for individuals who are eager to learn, adaptable, and possess a strong work ethic. Your role will be crucial in building and maintaining strong customer relationships.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
67770 Northern, Northern
BHD22 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their bustling service center. This role is vital in ensuring our customers receive prompt, efficient, and friendly assistance. You will be the primary point of contact for customer inquiries, resolving issues, and providing information about our products and services. Responsibilities include answering phone calls, responding to emails and live chat messages, and escalating complex issues to the appropriate departments. The ideal candidate will possess exceptional communication and problem-solving skills, with a patient and empathetic demeanor. You must be able to actively listen to customer needs and provide effective solutions. Experience with customer relationship management (CRM) software is highly desirable. This role requires strong organizational skills and the ability to multitask effectively in a fast-paced environment. You will be responsible for documenting all customer interactions accurately and efficiently. A commitment to providing a high level of customer satisfaction is paramount. The ability to work collaboratively with team members and contribute to a positive work atmosphere is essential. Located in **Shakhura, Northern, BH**, this position offers a stable and engaging work environment. Training will be provided, but prior experience in a customer service role is preferred. We are looking for individuals who are reliable, possess a strong work ethic, and are passionate about helping others. This is an excellent opportunity to grow within a company that values customer service excellence. The **No** remote rule means this role is fully based in our **Shakhura, Northern, BH** office, offering direct interaction with colleagues and management.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
40001 Northern, Northern
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a thriving e-commerce company, is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team. This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing you to contribute your skills while maintaining a healthy work-life balance. You will be the primary point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a consistently positive customer experience across various channels, including phone, email, and live chat. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for helping others.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customer needs to achieve satisfaction and provide accurate solutions.
- Troubleshoot and resolve customer issues related to products, services, and orders.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Educate customers on product features, services, and company policies.
- Provide feedback to management on customer trends, product issues, and service improvements.
- Collaborate with team members to share best practices and improve overall service quality.
- Follow communication procedures, guidelines, and policies.
- Proactively identify opportunities to enhance the customer journey and build customer loyalty.
- Contribute to the development of FAQs and knowledge base articles.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone, email, and live chat communication skills.
- Excellent active listening and problem-solving abilities.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and customer support software.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a hybrid model, requiring occasional office presence in Shakhura, Northern, BH .
- Experience in the e-commerce industry is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
24680 Sanad
BHD18 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their client-facing team in **Janabiyah, Northern, BH**. This role is essential for providing outstanding support to customers, resolving inquiries, and ensuring a positive experience with our client's products and services. The ideal candidate will be a strong communicator with a passion for helping others and a knack for problem-solving.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, services, and troubleshooting steps.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate internal teams for further assistance.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development of knowledge base articles and support documentation.
- Gather customer feedback and share insights with product and service teams.
- Maintain a high level of product knowledge and stay updated on new features and updates.
- Achieve and exceed key performance indicators (KPIs) related to customer satisfaction and response times.
- Assist with customer onboarding and training processes.
- Handle customer complaints with patience and professionalism, striving for first-contact resolution.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Ensure all customer interactions align with company policies and service standards.
- Build and maintain strong relationships with customers.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Familiarity with common technical issues is a plus.
- Strong attention to detail and accuracy in documentation.
- Ability to remain calm and composed under pressure.
This advertiser has chosen not to accept applicants from your region.
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