1 246 Customer Support Specialist jobs in Bahrain
Customer Support Specialist
522 Jbeil
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their front-line team. This role is primarily office-based, providing direct assistance to customers. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing information about products and services. The ideal candidate will possess exceptional communication and problem-solving skills, a friendly demeanor, and a passion for delivering outstanding customer service. You should be proficient in using customer relationship management (CRM) software and have a thorough understanding of the company's offerings. This role requires patience, active listening, and the ability to handle challenging customer interactions with professionalism and grace.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for an individual passionate about customer service to make a real difference in a supportive, in-office environment. Join our client's team and help deliver exceptional experiences to their valued customers in Janabiyah, Northern, BH .
Key Responsibilities:
- Respond to customer inquiries via phone, email, and potentially in-person in a timely and efficient manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Process orders, forms, applications, and requests.
- Identify opportunities to improve customer satisfaction and service delivery.
- Follow communication procedures, guidelines, and policies.
- Educate customers on product features and benefits.
- Gather customer feedback and report common trends or issues to management.
- Strive to meet and exceed individual and team performance goals.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and best practices.
- Excellent communication and presentation skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in basic computer applications and software.
- Ability to work effectively in a team environment.
- A willingness to learn and adapt to new products and services.
This is an excellent opportunity for an individual passionate about customer service to make a real difference in a supportive, in-office environment. Join our client's team and help deliver exceptional experiences to their valued customers in Janabiyah, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
1072 Tubli
BHD40000 Annually
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Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team. This role offers a hybrid work arrangement, blending on-site collaboration with remote flexibility. You will be the primary point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and chat. Responsibilities include troubleshooting customer issues, resolving inquiries, providing product information, and guiding users through technical processes. You will meticulously document customer interactions, feedback, and issues, ensuring accurate record-keeping within the CRM system. Collaborating with internal teams, such as technical support and sales, will be crucial to escalate complex issues and ensure customer satisfaction. The ideal candidate will possess exceptional communication and problem-solving skills, a patient and empathetic approach, and a strong ability to multitask. Previous experience in customer service or a related field is highly desirable. Familiarity with CRM software and helpdesk ticketing systems is a plus. This role is based in **A'ali, Northern, BH**, with a hybrid work schedule requiring both in-office presence for team collaboration and meetings, and remote workdays for independent tasks and flexibility. If you are passionate about delivering outstanding customer experiences and thrive in a dynamic support environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
87891 Northern, Northern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team. This role is primarily remote, allowing for a flexible work arrangement. You will be the first point of contact for customers, providing exceptional support and ensuring customer satisfaction through various communication channels, including phone, email, and chat. The ideal candidate is patient, possesses excellent communication skills, and has a genuine desire to help resolve customer issues.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to products or services.
- Educate customers on product features and functionalities.
- Escalate complex issues to appropriate internal teams when necessary.
- Document customer interactions and resolutions in the CRM system.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Identify recurring customer issues and provide feedback to the product and development teams.
- Stay up-to-date with product knowledge and company policies.
- Contribute to the development of FAQs and knowledge base articles.
- Participate in team meetings and training sessions.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
705 Bilad Al Qadeem, Capital
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Tubli, Capital, BH . This role offers a hybrid work arrangement, combining the flexibility of remote work with the collaborative environment of an office setting. As a Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective assistance across various channels, including phone, email, and live chat. You will be responsible for resolving customer inquiries, troubleshooting issues, processing requests, and ensuring a positive customer experience.
Your primary goal will be to build strong customer relationships by delivering exceptional service. This involves actively listening to customer needs, identifying solutions, and educating users on our client's products and services. You will handle a wide range of queries, from basic information requests to complex technical problems. The ability to remain calm and professional under pressure is crucial. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting enhancements.
Key Responsibilities:
Qualifications:
Your primary goal will be to build strong customer relationships by delivering exceptional service. This involves actively listening to customer needs, identifying solutions, and educating users on our client's products and services. You will handle a wide range of queries, from basic information requests to complex technical problems. The ability to remain calm and professional under pressure is crucial. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting enhancements.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide detailed information about products, services, and policies.
- Process customer requests, such as order modifications, cancellations, and returns.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and analyze customer feedback to identify trends and areas for service improvement.
- Collaborate with other teams to ensure seamless customer support.
- Maintain a high level of customer satisfaction through proactive problem-solving and excellent communication.
- Stay updated on product knowledge and service changes.
- Assist in training new team members on support procedures and best practices.
- Contribute to the creation and maintenance of a knowledge base for customer self-service.
- Handle customer complaints with empathy and find satisfactory resolutions.
- Participate in team meetings to discuss performance and share insights.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service or a related support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with basic IT troubleshooting is a plus.
- Ability to work effectively in a hybrid work environment.
- Experience in a specific industry relevant to the client's business is advantageous.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
211 Zallaq, Southern
BHD25 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team. This role is essential for ensuring customer satisfaction and providing exceptional assistance to users. You will be the primary point of contact for customer inquiries, resolving issues efficiently and effectively across various channels, including phone, email, and live chat. Responsibilities include troubleshooting technical problems, guiding customers through product features, processing requests, and escalating complex issues to appropriate departments. A key aspect of this role involves maintaining a high level of customer engagement and building strong relationships. You will be expected to document all customer interactions accurately and maintain up-to-date knowledge of products and services. The ideal candidate possesses excellent communication skills, patience, and a passion for helping others. Experience with customer relationship management (CRM) software is highly desirable. This is a hybrid position, requiring some in-office presence for team collaboration and training, with the flexibility of remote work days. You will contribute to a positive team environment and collaborate with colleagues to continuously improve customer service processes. The ability to multitask and manage time effectively in a fast-paced setting is crucial. A proven ability to remain calm and professional under pressure is a must. We are looking for individuals who are proactive in identifying customer needs and offering solutions that exceed expectations. The role requires a commitment to upholding the company's standards of service excellence. A high school diploma or equivalent is required; some college or relevant certifications will be considered an asset. Previous experience in a customer service or helpdesk role is preferred. Strong problem-solving abilities and a customer-centric mindset are essential for success in this position.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
455 Al Muharraq
BHD25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Join our dynamic team as a Customer Support Specialist, providing exceptional service to our valued customers from the comfort of your own home. This fully remote position offers the flexibility to work from anywhere, while contributing to a positive customer experience. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services through various channels, including phone, email, and live chat. Responsibilities include accurately documenting customer interactions, troubleshooting technical problems, escalating complex issues to appropriate departments, and ensuring customer satisfaction is met or exceeded. The ideal candidate possesses outstanding communication skills, a patient and empathetic demeanor, and a passion for helping others. Proficiency in using customer relationship management (CRM) software and a good understanding of our product offerings are essential. You should be adept at problem-solving and possess the ability to think critically under pressure. This role requires a self-starter attitude, excellent time management skills, and the ability to work independently while maintaining team collaboration. A stable internet connection and a dedicated workspace are necessary for this remote role. We provide comprehensive training to ensure you are well-equipped to handle all customer interactions effectively. If you are a detail-oriented, customer-focused individual with a knack for clear communication, we encourage you to apply for this exciting remote opportunity.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist
0008 Southern, Southern
BHD25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a compassionate and efficient Customer Support Specialist to join their fully remote team. This role is pivotal in providing exceptional service to customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will be an excellent communicator, a patient problem-solver, and adept at using various support tools and platforms. You will be the first point of contact for customer issues, offering timely and accurate assistance via phone, email, and chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to help improve products and services.
- Educate customers on product features and benefits.
- Contribute to building customer loyalty and ensuring customer satisfaction.
- Follow communication procedures, guidelines, and policies.
- Participate in training sessions to stay updated on product knowledge and support techniques.
- Meet or exceed individual and team performance goals.
- Collaborate with team members to share best practices and improve support processes.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support experience or experience in a client-facing role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Comfortable working with computers and various online tools.
- Strong time management and organizational skills.
- Ability to work independently and collaboratively in a remote environment.
- A positive attitude and a passion for helping customers.
- Typing speed of at least 40 WPM is preferred.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
217 Ghuraifa, Capital
BHD20 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in Jidhafs, Capital, BH . In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. You will be responsible for handling a variety of customer interactions via phone, email, and potentially live chat, ensuring a positive customer experience at every touchpoint. This position requires strong communication skills, patience, and a genuine desire to help others. The ideal candidate will possess excellent problem-solving abilities and a keen eye for detail.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat) in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems when necessary.
- Maintain customer records and update account information accurately.
- Process orders, forms, applications, and requests.
- Identify opportunities to improve customer satisfaction and service delivery.
- Gather customer feedback and share it with relevant departments for service enhancement.
- Educate customers on product features and benefits.
- Handle customer complaints with empathy and a focus on resolution.
- Follow communication procedures, guidelines, and policies.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and customer relationship management (CRM) software.
- Strong problem-solving and analytical skills.
- Patience and a customer-centric attitude.
- High school diploma or equivalent; college degree preferred.
- Ability to work independently and as part of a team.
- Experience in (Specific Industry, e.g., Tech/Retail/Finance) is a plus.
- Demonstrated ability to handle stressful situations calmly and effectively.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
550 Jbeil
BHD30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join our growing team in Janabiyah, Northern, BH . This role offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility. You will be the primary point of contact for our customers, providing exceptional support and resolving inquiries via phone, email, and chat. Your responsibilities will include troubleshooting customer issues, providing product information, processing orders and returns, and escalating complex problems to the appropriate departments. The ideal candidate will possess outstanding communication and interpersonal skills, with a genuine passion for helping others. A calm and patient demeanor, along with excellent problem-solving abilities, is essential. You should be adept at managing multiple customer interactions simultaneously while maintaining a high level of service quality. Experience in a customer service or helpdesk environment is highly preferred, along with proficiency in CRM software and common office productivity tools. We are looking for an individual who is proactive, detail-oriented, and committed to ensuring customer satisfaction. You will contribute to building strong customer relationships and enhancing our brand reputation through consistently positive support experiences. The ability to work effectively both independently and as part of a team is crucial. We provide comprehensive training to ensure you are well-equipped to handle customer needs. This role offers opportunities for professional growth within a supportive and dynamic company culture. If you are a customer-focused individual looking for a rewarding career in a hybrid setting, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
210 Tubli
BHD30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to join their team in A'ali, Northern, BH . This role is essential in ensuring our customers receive timely, accurate, and friendly assistance across various communication channels. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help resolve customer issues. You will be the first point of contact for customers, addressing inquiries, troubleshooting problems, and providing information about our products and services. Responsibilities include responding to customer emails, handling phone calls, and potentially engaging through live chat or social media platforms. You will be expected to maintain a high level of customer satisfaction, document all interactions accurately in our CRM system, and escalate complex issues to appropriate departments when necessary. A thorough understanding of our product offerings and service policies is crucial, and continuous learning will be part of the role to stay updated. This position requires strong problem-solving abilities, attention to detail, and the capacity to work efficiently under pressure. The ability to multitask and manage time effectively is also important, as you will be handling multiple customer interactions concurrently. We are looking for individuals who are reliable, professional, and committed to providing an outstanding customer experience. Training will be provided on our systems and specific procedures, but a foundation in customer service principles is highly valued. Collaboration with colleagues to share feedback and improve service delivery will be a key aspect of the role. If you are passionate about helping people and thrive in a supportive team environment, this is an excellent opportunity to grow your career in customer service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues effectively.
- Document customer interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant departments.
- Gather customer feedback and report trends to management.
- Contribute to the development of support documentation and FAQs.
- Maintain a high level of customer satisfaction and loyalty.
- Collaborate with team members to share best practices.
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and empathy in dealing with customers.
- Proficiency in using CRM software and office applications.
- Ability to multitask and manage time effectively.
- Team player with a positive attitude.
This advertiser has chosen not to accept applicants from your region.
9