2 517 Customer Service Representative jobs in Bahrain
Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
Customer Service Representative
Posted 22 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 22 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 28 days ago
Job Viewed
Job Description
High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!
Job Specification- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
Customer Service Representative
Posted today
Job Viewed
Job Description
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information about products and services.
- Process customer orders, forms, applications, and requests.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain customer records by updating
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide information about products, services, and company policies.
- Resolve customer complaints and issues in a timely and professional manner.
- Process orders, returns, and exchanges accurately.
- Troubleshoot technical or service-related problems.
- Escalate complex issues to appropriate supervisors or departments.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to improve customer service processes.
- Adhere to quality standards and customer service guidelines.
- Contribute to team goals and customer satisfaction metrics.
- Proven experience in customer service or a similar role.
- Excellent communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- Patience and empathy when interacting with customers.
- High school diploma or equivalent; some college education is a plus.
- Ability to work independently in a remote setting.
- Fast and reliable internet connection required.
- Positive attitude and customer-centric mindset.
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Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Handle customer inquiries via phone, email, and in person.
- Provide information about products, services, and policies.
- Resolve customer complaints and issues promptly and effectively.
- Process orders, applications, and customer requests.
- Maintain accurate customer records in the CRM system.
- Escalate complex issues to supervisors or relevant departments.
- Gather customer feedback and relay it to management.
- Ensure a high level of customer satisfaction.
- Previous experience in a customer service role.
- Excellent communication and active listening skills.
- Strong problem-solving and organizational abilities.
- Proficiency in customer relationship management (CRM) software.
- Ability to remain calm and professional under pressure.
- High school diploma or equivalent.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries and provide information about products and services.
- Process customer orders, returns, and exchanges efficiently.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Provide general administrative support to the customer service department.
- Identify opportunities to improve the customer experience.
- Collaborate with team members to share best practices and address common issues.
- Adhere to company policies and procedures regarding customer service.
- Handle customer feedback and contribute to service improvement initiatives.
Qualifications:
- High school diploma or equivalent; some college coursework or customer service certification is a plus.
- Previous experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with a friendly and helpful attitude.
- Ability to listen actively and empathize with customer needs.
- Proficiency in basic computer skills, including email and data entry.
- Ability to multitask and manage time effectively.
- Patience, resilience, and a positive approach to problem-solving.
- Team player with a strong work ethic.
- Familiarity with CRM software is an advantage.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Document all customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the appropriate departments or supervisors.
- Process orders, returns, and exchanges as needed.
- Maintain a high level of customer satisfaction and loyalty.
- Identify and suggest improvements to customer service processes.
- Adhere to company standards and service level agreements.
- Contribute to a positive team environment through collaboration and support.
Qualifications:
- High school diploma or equivalent; associate's degree preferred.
- Proven customer service experience (1-2 years).
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
- Proficiency in CRM software and basic computer applications.
- Friendly and patient demeanor.
- Ability to work effectively in a team environment.