2 063 Call Center Positions jobs in Bahrain

� Call Center Agent � (Bahrain Residents Only)
A leading insurance company in Bahrain is hiring Call Center Agents with the following requirements:
- Experience in Customer Service, Hospitality, or Call Centers
- Fluency in Arabic and English
- Proficiency in MS Office
- Strong communication, problem-solving, and teamwork skills

Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.

The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.

Job Type: Full-time

Job Responsibilities:

• MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
• Able speak english and arabic with good communication skills.
• Speed of answer effectively and efficiently.
• Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
• Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
• Reduction of call handling time cost.
• Reduction of average call wait time.
• Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
• Effectively monitor the call abandonments and ensure to call back in proper timelines.
• Ensuring customer satisfaction score and guarantee the best possible experience.
• Cross-Selling/Up-Selling to customers.

Job Type: Full-time

Job Title:

Call Centre Executive – Travel Division (Bilingual Arabic & English)

Location:

Bahrain

Company Overview:

We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system (Amadeus, Sabre, or Galileo)
  .
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Knowledge of airline fare rules, ticketing procedures, and visa requirements.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

Employment Type:

Full-time

Salary:

Competitive, based on experience + performance incentives

We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Maintain customer satisfaction through professional communication and prompt problem-solving.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.
• Achieve individual and team sales and service targets.

Requirements:

• Proven experience in a
  travel agency or call centre environment
  .
• Proficient in at least one
  GDS system.
• Excellent
  communication skills in both Arabic and English
  (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.
• Basic computer literacy (MS Office, CRM systems, email etiquette).
• Positive attitude, team spirit, and a passion for the travel industry.

Preferred Qualifications:

• Diploma or degree in
  Travel & Tourism Management
  or related field.
• Previous experience in a
  Bahrain-based travel agency or airline call centre
  .
• Familiarity with
  BSP, IATA, or corporate travel accounts
  handling.

Call Center Agent - Bahrain Residents only AZAR HR

Call Center Agent (Bahrain Residents Only) A leading insurance company in Bahrain is hiring Call Center Agents with the following requirements:

• Experience in Customer Service, Hospitality, or Call Centers
• Fluency in Arabic and English
• Proficiency in MS Office
• Strong communication, problem-solving, and teamwork skills

GF1812 - OFFICER CUSTOMER SERVICE (CALL CENTER)

Company

Gulf Air Holidays

Division

Operations

Location

Department

Closing Date

22-Oct-2025

Handle customer interactions across multiple channels—calls, chats, Whatsapp, emails, and social media—related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.

Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.

Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.

Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.

Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.

Handle other airline tickets exchange requirements, in case of schedule change.

Help in resolving last-minute issues as per the request of airports and local offices.

Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, flight downgrading, flight overbooking, flight rescheduling. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.

Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.

Carry out any other tasks allocated by management.

Ensure all email communications received are responded with appropriate solutions in a timely manner.

Call back customers if call is dropped or customer didn’t manage to get through.

Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.

Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.

Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.

Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.

Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.

Cross sell and up sell all products and services offered by Gulf Air Holidays.

Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.

Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.

Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.

Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.

Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.

Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.

Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.

Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.

Preferably a bachelor’s degree in the field of marketing, hospitality, commerce or accounting.

Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.

If you meet the criteria and you are enthusiastic about the role, we would welcome yourapplication.Tocomplete the application you would need the following document(s):

GF1813 - CONTROLLER CUSTOMER SERVICE (CALL CENTER)

Company

Gulf Air Holidays

Division

Operations

Location

Department

Closing Date

22-Oct-2025

Assist the Head – Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.

Handle customer interactions across multiple channels—calls, chats, Whatsapp, emails, and social media—related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.

Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.

Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross‑selling of relevant services.

Manage post‑booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.

Revalidate and/or reissue e‑tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.

Handle other airline tickets exchange requirements, in case of schedule change.

Help in resolving last‑minute issues as per the request of airports and local offices.

Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, flight cancellation, flight overbooking, equipment change and seat re‑protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.

Ensure all email communications received are responded with appropriate solutions in a timely manner.

Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.

Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.

Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.

Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.

Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.

Cross sell and up sell all products and services offered by Gulf Air Holidays.

Maintain accurate and up‑to‑date records in CRM platforms in accordance with internal protocols and SLAs.

Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.

Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.

Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.

Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.

Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.

Participate in regular team briefings and knowledge‑sharing sessions to stay informed about current campaigns, procedures, and updates.

Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.

Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.

Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.

Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.

Oversee complex or high‑value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.

Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.

Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.

Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to elevate it to the related team.

Verify the payment gateway issues and convey them to the concerned team.

Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.

Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.

Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.

Carry out any other tasks allocated by management.

Preferably a bachelor’s degree in the field of marketing, hospitality, commerce or accounting.

Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
  
  

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer’s trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.
  
  

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.
  
  

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.
  
  

• Resume/CV