1 053 Call Center Positions jobs in Bahrain
Call center agent
Posted 12 days ago
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Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
Call Center Agent
Posted today
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Job Description
Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.
The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.
Job Type: Full-time
Call Center Agent
Posted today
Job Viewed
Job Description
Date: 18 Aug 2025
Company: Air Arabia PJSC (G9)
Location:Manama, AE
Country: AE
Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.
Key Result Responsibilities
Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
Performs any additional responsibilities as advised by the Line Manager/Supervisor.
Qualifications (Academic, training, languages)
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages.
Work Experience
- Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
- Capability of understanding market trends and channeling them leading to effective customer care solutions.
- Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
- Capable of understanding customers' problems and direct them in the right channel.
- Ability to work for long hours and under pressure.
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Call Center Agent
Posted today
Job Viewed
Job Description
Job Responsibilities:
- MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
- Able speak english and arabic with good communication skills.
- Speed of answer effectively and efficiently.
- Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
- Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
- Reduction of call handling time cost.
- Reduction of average call wait time.
- Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
- Effectively monitor the call abandonments and ensure to call back in proper timelines.
- Ensuring customer satisfaction score and guarantee the best possible experience.
- Cross-Selling/Up-Selling to customers.
Job Type: Full-time
Call Center Manager
Posted today
Job Viewed
Job Description
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Qualifications:
- Proven experience as call center manager or similar position
- Experience in customer service is required
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
- Positive and patient
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
- Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
**Job Types**: Full-time, Permanent
**Experience**:
- Call Center Manager: 1 year (preferred)
Call Center Specialist
Posted today
Job Viewed
Job Description
- Takes orders by obtaining and verifying information.
- Enters orders by transmitting information.
- Provides product/service information by answering questions; offering assistance.
- Maintains call center database by entering and verifying information; updating contact log.
- Improves quality results by recommending changes.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications:
- Good listening and verbal skills
- The ability to type at least 75 WPM
- Strong English language skills
- 1+ years of experience handling multi-line phones
- Multitasking skills in fast-paced environment
- The ability to work independently without much direct supervision
- Exhibiting patience and confidence with a diverse clientele
- Knowledge of footwear preferred
**Job Types**: Full-time, Permanent
Call Center Agent - Bahrain (Experienced)
Posted 4 days ago
Job Viewed
Job Description
Date: 18 Aug 2025
Company: Air Arabia PJSC (G9)
Location:
Manama, AE
Country: AE
Job Purpose
To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Key Result Responsibilities
- Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
- Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
- Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
- Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
- Performs any additional responsibilities as advised by the Line Manager/Supervisor.
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages.
- Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
- Capability of understanding market trends and channeling them leading to effective customer care solutions.
- Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
- Capable of understanding customers’ problems and direct them in the right channel.
- Ability to work for long hours and under pressure.
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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Bakery Call Center Attendant
Posted today
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ZAIN1019 - Zain Youth - Call Center
Posted 21 days ago
Job Viewed
Job Description
Job Purpose:
- To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
- Answer inbound calls to assist customers who have specific inquiries.
- Build customer’s trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Ability to work as part of a team- to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Performs any other related duties as assigned or needed.
- Understanding Individual Differences of Customers.
- Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
- A sound knowledge of telephone etiquette.
- Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
- Language Abilities (English – Arabic) - Urdu is a plus.
- Computer Skills (Microsoft Office Basic).
- Effectiveness of customer retention.
- Effectiveness of issue resolution/decision making/change control and risk management.
- University student (2nd year and above).
- Experience is a plus.
- Able to full time on shift basis.
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
ZAIN1019 - Zain Youth - Call Center
Posted today
Job Viewed
Job Description
About The Role
Job Purpose:
- To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
Main Responsibilities & Duties
- Answer inbound calls to assist customers who have specific inquiries.
- Build customer's trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Ability to work as part of a team- to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Performs any other related duties as assigned or needed.
Core Competencies
- Understanding Individual Differences of Customers.
- Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
- A sound knowledge of telephone etiquette.
- Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
- Language Abilities (English – Arabic) - Urdu is a plus.
- Computer Skills (Microsoft Office Basic).
- Effectiveness of customer retention.
- Effectiveness of issue resolution/decision making/change control and risk management.
Qualifications And Experience
- University student (2nd year and above).
- Experience is a plus.
- Able to full time on shift basis.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV