242 Call Center Positions jobs in Bahrain

Call center agent

Manama, Capital SWATX

Posted 18 days ago

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Job Description

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.


Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.


Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.


Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.


Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.


Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


Requirements
  1. High school diploma or equivalent is required; a degree in a related field is a plus.
  2. Prior experience in a customer service or call center role is preferred.
  3. Strong communication skills, both verbal and written.
  4. Ability to handle stressful situations and manage customer expectations effectively.
  5. Proficient in using computer systems and CRM software.
  6. Fluency in Arabic is preferred; knowledge of English is an advantage.
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Call center agent

Manama, Capital SWATX

Posted 22 days ago

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Job Description

Call center agent

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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

  • High school diploma or equivalent is required; a degree in a related field is a plus
  • Prior experience in a customer service or call center role is preferred
  • Strong communication skills, both verbal and written
  • Ability to handle stressful situations and manage customer expectations effectively
  • Proficient in using computer systems and CRM software
  • Fluency in Arabic is preferred; knowledge of English is an advantage

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Call Center Agent

Manama, Capital Eatco Management WLL

Posted today

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Job Description

**Responsibilities**:

- Answering incoming calls and responding to customer inquiries.
- Providing accurate and timely information to customers.
- Resolving customer complaints and issues.
- Escalating complex issues to management when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Following up with customers as needed.
- Meeting or exceeding performance metrics such as call handling time, resolution rate, and customer satisfaction.
- Staying up-to-date with product and service offerings.

**Requirements**:

- High school diploma or equivalent.
- 1-2 years of experience in a call center or customer service environment.
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and multitask effectively.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and other relevant software.
- Flexibility to work varying shifts including evenings and weekends.

**Salary**: BD200.000 - BD250.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)
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Call Center Agent - Bahrain

Manama, Capital AirArabia-India (G9IN)

Posted 11 days ago

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Job Description

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Call Center Agent - Bahrain (Experienced)

Date: 18 Aug 2025

Location:

Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities
  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  • Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  • Performs any additional responsibilities as advised by the Line Manager/Supervisor.
Qualifications (Academic, training, languages)
  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.
Work Experience
  • Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  • Capability of understanding market trends and channeling them leading to effective customer care solutions.
  • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  • Capable of understanding customers’ problems and direct them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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Call Center Agent - Bahrain (Experienced)

Manama, Capital Air Arabia

Posted 10 days ago

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Job Description

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities

  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  • Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  • Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  • Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, Training, Languages)

  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.

Work Experience

  • Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  • Capability of understanding market trends and channeling them leading to effective customer care solutions.
  • Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  • Capable of understanding customers’ problems and direct them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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ZAIN1019 - Zain Youth - Call Center

Manama, Capital Zain Bahrain

Posted today

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Job Description

About The Role

Job Purpose:

  • To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

  • Answer inbound calls to assist customers who have specific inquiries.
  • Build customer’s trust in the services and products offered by Zain.
  • Provide personalized customer service of the highest level.
  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
  • Ability to work as part of a team- to achieve performance metrics.
  • Assist customers with all issues and escalate them to management appropriately.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities.
  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
  • Performs any other related duties as assigned or needed.

Core Competencies

  • Understanding Individual Differences of Customers.
  • Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
  • A sound knowledge of telephone etiquette.
  • Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
  • Language Abilities (English – Arabic) - Urdu is a plus.
  • Computer Skills (Microsoft Office Basic).
  • Effectiveness of customer retention.
  • Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

  • University student (2nd year and above).
  • Experience is a plus.
  • Able to full time on shift basis.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  • Resume/CV
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IT Help Desk

Manama, Capital MAG Aerospace

Posted today

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Job Description

**Position Summary**:

- Shall be proficient in IP communications and packet analysis.
- Shall have detailed knowledge of Central Authentication, Authorization and Accounting via Terminal Access Controller Access Control System (TACACS+).
- Shall have detailed knowledge of layer 3 technologies, such as HSRP, EIGRP, and BGP.
- Shall have detailed knowledge of layer 2 technologies, such as Rapid Spanning-Tree.
- Shall have detailed knowledge of end-to-end Quality of Service (QoS) and multicast design and implementation.
- Shall have detailed knowledge of Generic Routing Encapsulation (GRE), Internet Protocol Security (IPSEC), and Dynamic Multipoint Virtual Private Network (DMVPN) deployments and configurations.
- Shall have detailed knowledge of access control lists and security practices.
- Shall have knowledge and familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS based switches within the 6500, 4500, and 3750 families.
- Shall have network troubleshooting skills and knowledge of networks.
- Shall have technical documentation skills.
- Shall have communication and interpersonal skills.

**Essential Duties and Responsibilities**:

- Duties include, but not limited to:
- Manage and maintain the WAN/LAN
- Provide support in the deployment and configuration of comprehensive routing and switching network
- Monitor the network issues and outages in accordance to directives and guidelines escalating them based on severity
- Troubleshoot, implement, and provide configuration of network hardware and Monitor and maintain network devices and troubleshoot and identify source problems/issues.
- Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
- Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN.
- Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices (“All-in
- Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi.
- Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving.
- Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble
- Ticket system.
- Updating, maintaining, and validating known error.
- Accountability for administration of Remedy Action Request System.
- Development, publishing and maintenance of statistical, management and custom support information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as Access.

**Requirements**:
**Knowledge and Skills**
- Must have Security+ and Network+ certifications.
- Must have CCNP certification.
- Must be a U.S. citizen able to obtain and maintain a DoD security clearance.

**Education**
- The minimum level of education required is: High school diploma

**Desired Requirements**
- 6 years experience in an operational military environment.

**Other Qualifications**
- Ability to deploy OCONUS for extended periods of time.-
**Company Policy**:

- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._
- Click below for the “EEO is The Law” and “Pay Transparency Nondiscrimination” supplement posters._-
- MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and certain state and/or local laws._- or call

._
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Customer Support Representative

Manama, Capital Kanz

Posted 10 days ago

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 11 days ago

Job Viewed

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

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Customer Support Engineer

Yokogawa

Posted 18 days ago

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Job Description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities:
  • Provide timely and quality technical support to customers in the Middle East and Africa region.
  • Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
  • Deliver customer-centric solutions with close coordination with functional experts.
  • Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
  • Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
  • Handle core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management.
  • Provide remote support to customers and internal service engineers for first line support.
  • Execute and maintain secure remote service infrastructure.
  • Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualification & Experience:
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
  • Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
Skills:
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
  • Passion for customer support.
  • Listening skills with a can-do attitude.
  • Good coordination and interpersonal skills.
  • Effective team player with a proactive approach to all situations.
  • Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Proven experience in problem-solving with high morality of the customer.
Diversity Statement:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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