336 Technical Support jobs in Bahrain
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 24 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
98765 Askar, Southern
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a diligent and customer-focused Technical Support Specialist to join their dedicated support team in Sanad, Capital, BH . This role is critical in ensuring our clients receive prompt and effective assistance with their software and system inquiries.
As a Technical Support Specialist, you will be the first point of contact for users experiencing technical difficulties or requiring guidance on our client's products. You will be responsible for troubleshooting issues, providing solutions, and escalating complex problems to higher support tiers when necessary. Your commitment to customer satisfaction will be paramount. Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent troubleshooting and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are crucial. You must be patient, empathetic, and able to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and helping others, this role is an excellent fit.
As a Technical Support Specialist, you will be the first point of contact for users experiencing technical difficulties or requiring guidance on our client's products. You will be responsible for troubleshooting issues, providing solutions, and escalating complex problems to higher support tiers when necessary. Your commitment to customer satisfaction will be paramount. Key responsibilities include:
- Providing first-level technical support to users via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network-related issues.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or appropriate departments.
- Maintaining a high level of customer service and satisfaction.
- Creating and updating knowledge base articles and FAQs to empower users.
- Identifying recurring issues and providing feedback to product development teams.
- Assisting with system installations, configurations, and updates.
- Participating in training sessions to stay current with product knowledge and support procedures.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent troubleshooting and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are crucial. You must be patient, empathetic, and able to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and helping others, this role is an excellent fit.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
22222 Zallaq, Southern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Join our client's growing IT support team as a dedicated Technical Support Specialist, based in Zallaq, Southern, BH . This role is critical in ensuring the smooth operation of our client's technology infrastructure and providing exceptional assistance to internal users and external customers. You will be the first point of contact for technical queries, diagnosing and resolving hardware, software, and network issues efficiently and effectively. Responsibilities include managing helpdesk tickets, performing remote troubleshooting, escalating complex problems to senior IT personnel, and maintaining accurate records of all support interactions. The ideal candidate will possess a strong understanding of operating systems (Windows, macOS), common business applications, and network protocols. Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk) is highly desirable. You will also be involved in setting up new user accounts, configuring hardware, and performing routine system maintenance. Excellent communication and interpersonal skills are paramount, as you will be interacting with individuals of varying technical expertise. A patient and methodical approach to problem-solving, combined with the ability to work calmly under pressure, will set you up for success. This position offers a fantastic opportunity to develop your technical skills in a supportive environment and contribute to the overall efficiency of the organization. Your primary workplace will be our client's offices in Zallaq, fostering a collaborative team atmosphere and direct engagement with colleagues and end-users.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
260 Northern, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their remote-first customer service team, servicing clients in Shakhura, Northern, BH . This role is pivotal in providing exceptional technical assistance and troubleshooting for our client's software products and services. You will be responsible for resolving customer issues efficiently and effectively through various channels, including phone, email, and chat. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a passion for helping users overcome their technology challenges. You will diagnose and troubleshoot hardware and software issues, guide users through step-by-step solutions, and escalate complex problems to higher-level support when necessary. Maintaining accurate records of customer interactions and resolutions in the ticketing system is crucial. This fully remote position requires a self-motivated individual with a home office setup conducive to focused work and reliable internet connectivity. You will stay up-to-date with product updates and technical documentation to provide accurate and timely support. The ability to explain technical concepts in a clear and understandable manner to non-technical users is paramount. A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Previous experience in technical support or a customer-facing IT role is essential. Familiarity with operating systems (Windows, macOS), common software applications, and network troubleshooting is highly desirable. This is a fantastic opportunity to be part of a supportive remote team and contribute to a seamless user experience.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues effectively.
- Guide users through problem-solving processes and provide clear instructions.
- Escalate unresolved issues to appropriate internal teams.
- Maintain detailed records of support interactions and resolutions in a ticketing system.
- Stay updated on product features, technical specifications, and troubleshooting procedures.
- Identify trends in customer issues and provide feedback for product improvement.
- Assist with the setup and configuration of user accounts and systems.
- Develop and maintain knowledge base articles and FAQs.
- Ensure customer satisfaction through timely and professional support.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
905 Zallaq, Southern
BHD65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Engineer to provide exceptional support to their diverse customer base. This fully remote position is critical for ensuring customer satisfaction by resolving technical issues efficiently and effectively. You will be the primary point of contact for customers experiencing hardware, software, or network-related problems, requiring a deep understanding of technical systems and a patient, customer-centric approach. As part of a global, remote-first team, strong communication and problem-solving skills are paramount.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting a wide range of technical issues.
- Diagnose and resolve software, hardware, and network problems efficiently and accurately.
- Guide customers through step-by-step solutions, explaining technical concepts in an easy-to-understand manner.
- Escalate complex issues to senior support engineers or relevant departments when necessary, ensuring thorough documentation.
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and update technical documentation, knowledge base articles, and FAQs to empower users and support agents.
- Proactively identify recurring technical issues and provide feedback to product development teams for system improvements.
- Participate in team meetings and training sessions to stay current with product updates and support procedures.
- Contribute to the continuous improvement of support processes and customer service standards.
- Ensure customer satisfaction by providing timely, professional, and effective technical assistance.
- Remote troubleshooting of client environments, including operating systems, applications, and network connectivity.
- Proven experience in a technical support or helpdesk role, preferably with a focus on remote support.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
- Excellent troubleshooting and problem-solving skills with a logical and systematic approach.
- Proficiency in using remote desktop tools and ticketing systems.
- Exceptional customer service skills, with a patient and empathetic demeanor.
- Strong written and verbal communication skills, essential for remote interaction.
- Ability to work independently and manage time effectively in a remote work environment.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with cloud-based services and SaaS applications is beneficial.
- A proactive attitude towards identifying and resolving technical challenges.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
33101 Askar, Southern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join our team in Sanad, Capital, BH . This role is vital in providing exceptional assistance to our users, ensuring timely and effective resolution of technical issues. You will be the first point of contact for customers seeking support, diagnosing hardware and software problems, and guiding them through step-by-step solutions. Responsibilities include managing support tickets, documenting troubleshooting steps, escalating complex issues to senior technicians or relevant departments, and maintaining accurate customer records. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to explain technical concepts in a clear and concise manner to users of varying technical proficiency. Proficiency with common operating systems, software applications, and network troubleshooting is essential. A patient, empathetic, and professional demeanor is required when interacting with customers. You will contribute to building strong customer relationships by providing reliable and efficient support. We value individuals who are eager to learn, adapt to new technologies, and contribute to improving our support processes. This role offers a great opportunity to develop your technical skills and gain broad exposure to our client's diverse range of products and services. Excellent communication skills, both verbal and written, are paramount. You will also be involved in creating and updating support documentation and knowledge base articles to empower users and assist fellow support staff. A passion for technology and a commitment to customer satisfaction are key attributes for success in this position. Join us and be a crucial part of our commitment to delivering outstanding user experiences.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
JBN 112 Bilad Al Qadeem, Capital
BHD35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a proactive and technically proficient Technical Support Specialist to join their dedicated customer service team in **Janabiyah, Northern, BH**. This role is fundamental in providing exceptional technical assistance and resolving issues for clients, ensuring minimal disruption to their operations. You will be the first point of contact for customers experiencing technical difficulties with our products and services, offering timely and effective solutions.
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting hardware and software issues, and guiding users through step-by-step solutions. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to higher-level support teams when necessary, and documenting all support interactions and resolutions in the ticketing system. Maintaining a comprehensive knowledge base of common issues and their solutions is vital.
You will also play a role in identifying recurring technical issues and providing feedback to the product development team to drive improvements. Providing training and support to users on how to use new features or troubleshoot common problems will be part of your duties. Proactively monitoring system performance and identifying potential issues before they impact users is also expected. The ability to clearly and concisely explain technical concepts to non-technical users is paramount.
The ideal candidate will possess a strong understanding of computer systems, networks, and common software applications. Previous experience in a technical support or helpdesk role is required. Excellent problem-solving and analytical skills, coupled with patience and a customer-centric approach, are essential. Proficiency in using ticketing systems and remote support tools is a must. Strong written and verbal communication skills are necessary to effectively interact with clients and colleagues. A passion for technology and a commitment to providing outstanding customer service will be key attributes for success in this role.
Key responsibilities include responding to customer inquiries via phone, email, and chat, troubleshooting hardware and software issues, and guiding users through step-by-step solutions. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to higher-level support teams when necessary, and documenting all support interactions and resolutions in the ticketing system. Maintaining a comprehensive knowledge base of common issues and their solutions is vital.
You will also play a role in identifying recurring technical issues and providing feedback to the product development team to drive improvements. Providing training and support to users on how to use new features or troubleshoot common problems will be part of your duties. Proactively monitoring system performance and identifying potential issues before they impact users is also expected. The ability to clearly and concisely explain technical concepts to non-technical users is paramount.
The ideal candidate will possess a strong understanding of computer systems, networks, and common software applications. Previous experience in a technical support or helpdesk role is required. Excellent problem-solving and analytical skills, coupled with patience and a customer-centric approach, are essential. Proficiency in using ticketing systems and remote support tools is a must. Strong written and verbal communication skills are necessary to effectively interact with clients and colleagues. A passion for technology and a commitment to providing outstanding customer service will be key attributes for success in this role.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical support Jobs in Bahrain !
6
Technical Support Specialist
1090 Jbeil
BHD40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a knowledgeable and customer-focused Technical Support Specialist to join their service desk team. This hybrid role, based in **Salmabad, Northern, BH**, offers a dynamic work environment with a balance of in-office collaboration and remote flexibility. The ideal candidate will possess strong troubleshooting skills and a deep understanding of various hardware, software, and network issues. You will be responsible for providing timely and effective technical assistance to end-users, resolving issues via phone, email, and chat. Your duties will include diagnosing and repairing hardware malfunctions, installing and configuring software, and assisting users with operating system and application support. You will maintain detailed records of support requests and resolutions in a ticketing system. Excellent communication and interpersonal skills are essential, as you will be interacting with users of varying technical expertise. The ability to explain complex technical concepts in a clear and concise manner is crucial. You must be patient, empathetic, and dedicated to providing exceptional customer service. The role requires a proactive approach to problem-solving and the ability to work independently while also collaborating with other IT team members. Familiarity with network protocols, common operating systems (Windows, macOS), and productivity software is required. We are looking for a quick learner who can adapt to new technologies and support challenges. This is a fantastic opportunity to develop your IT skills and contribute to the smooth operation of our client's technological infrastructure. The **job location** is in Salmabad, Northern, BH, with a hybrid working arrangement. Certifications like CompTIA A+ or Network+ are a plus. You will be a key point of contact for resolving technical difficulties and ensuring user satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
404 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their growing customer service team. This role involves providing high-level technical assistance and troubleshooting to clients across a range of their products and services. You will be the first point of contact for technical inquiries, diagnosing and resolving issues efficiently and effectively. Responsibilities include managing support tickets, documenting solutions, and escalating complex problems to higher-level support or engineering teams. The ideal candidate will possess strong analytical and problem-solving skills, with a deep understanding of relevant hardware and software. Excellent communication and interpersonal skills are essential for interacting with customers in a clear, concise, and empathetic manner. Experience with CRM software and helpdesk ticketing systems is required. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is preferred. A minimum of 3 years of experience in technical support or a similar customer-facing IT role is expected. This hybrid role requires a balance of remote work and in-office presence for team collaboration and specialized support tasks. You will be a key player in ensuring customer satisfaction and maintaining our client's reputation for excellent service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Specialist
450 Juffair, Capital
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their growing team. This role is vital in providing exceptional support to clients, resolving technical issues, and ensuring customer satisfaction. The ideal candidate possesses strong communication skills, technical aptitude, and a passion for helping others. This position involves a hybrid work model, offering the flexibility of remote work combined with essential in-office support and team collaboration.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our products and services.
- Provide clear and concise instructions and guidance to customers.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the appropriate teams for resolution.
- Assist in troubleshooting and testing new product features or software updates.
- Develop and maintain a knowledge base of common customer issues and their solutions.
- Gather customer feedback and report trends to product and development teams.
- Contribute to improving customer service processes and customer experience.
- Adhere to company service level agreements (SLAs) and quality standards.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2-3 years of experience in customer service, technical support, or a related role.
- Strong understanding of common IT concepts and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Patience, empathy, and a strong customer-centric attitude.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Familiarity with troubleshooting operating systems, software applications, and hardware is beneficial.
- Willingness to work from the office in Jidhafs, Capital, BH for scheduled shifts.
This advertiser has chosen not to accept applicants from your region.
9