1 440 Technical Support jobs in Bahrain

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware and software issues.
• Escalate critical issues to relevant technical teams and ensure timely resolution.
• Create and maintain comprehensive documentation, FAQs, and knowledge base articles.
• Train and mentor junior customer support representatives.
• Analyze customer feedback and identify areas for service improvement.
• Collaborate with product and engineering teams to communicate customer pain points and suggest product enhancements.
• Manage and prioritize incoming support tickets to ensure service level agreements are met.
• Proactively identify and resolve potential customer issues.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in customer support or technical helpdesk roles.
• Proven experience troubleshooting complex software and hardware problems.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to explain technical concepts clearly and concisely to diverse audiences.
• Experience in mentoring or leading junior team members is a plus.
• Customer-centric mindset with a commitment to delivering outstanding service.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Providing prompt and accurate technical support to end-users experiencing hardware, software, or network issues.
• Troubleshooting and resolving IT-related incidents, escalating complex problems to appropriate technical teams when necessary.
• Documenting all support requests, resolutions, and user interactions in the ticketing system.
• Guiding users through step-by-step solutions and explaining technical concepts in an understandable manner.
• Installing, configuring, and maintaining computer systems, networks, and peripherals.
• Assisting with user account management and access control.
• Creating and updating technical documentation and knowledge base articles.
• Conducting basic training sessions for users on new software or system features.
• Identifying trends in support requests and reporting them to management for potential system improvements.
• Maintaining a high level of customer satisfaction through efficient and courteous service.

• Respond to and resolve technical support requests from end-users promptly and professionally.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Provide clear and concise instructions to users for issue resolution.
• Install, configure, and maintain hardware and software systems.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate senior technical staff.
• Assist in the creation and maintenance of technical documentation and FAQs.
• Educate users on best practices for technology usage and security.
• Monitor system performance and identify potential issues.
• Contribute to a positive and supportive team environment.

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and networking fundamentals.
• Experience with remote desktop support tools and techniques.
• Proficiency in troubleshooting hardware and software issues.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Jira, Zendesk) is highly desirable.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• A strong desire to help others and a patient demeanor.

• Provide first-level technical support to users experiencing hardware, software, or network issues.
• Diagnose and troubleshoot a wide range of technical problems, documenting solutions effectively.
• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely manner.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain a detailed record of customer interactions and technical issues in the ticketing system.
• Contribute to the development of a knowledge base with FAQs and troubleshooting guides.
• Identify recurring technical issues and suggest improvements to products or processes.
• Assist with software installations, configurations, and updates.
• Provide basic training on product usage to end-users.
• Ensure customer satisfaction by delivering exceptional support services.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Stay updated on product knowledge and technical advancements.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
• Minimum of 2 years of experience in technical support or a customer service role with a technical focus.
• Proficiency in troubleshooting common operating system issues (Windows, macOS).
• Familiarity with hardware, software, and network troubleshooting.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and a customer-centric attitude.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with specific software or hardware relevant to the company's products is highly desirable.
• Ability to multitask and prioritize tasks efficiently.

• Lead, train, and mentor a team of technical support professionals to ensure high-quality customer service.
• Manage daily support operations, including ticket assignment, workload balancing, and escalation management.
• Serve as a point of escalation for complex technical issues, providing expert resolution.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support performance metrics (e.g., response times, resolution rates, customer satisfaction) and implement strategies for improvement.
• Collaborate with product development and engineering teams to provide feedback on product issues and enhancement requests.
• Ensure timely and accurate communication with customers regarding issue status and resolution.
• Identify trends in customer issues and proactively suggest solutions or product improvements.
• Conduct regular team meetings to discuss performance, challenges, and best practices.
• Contribute to the development and implementation of support policies and procedures.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Proven experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong understanding of operating systems, network protocols, and common software applications.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to manage and motivate a team effectively.
• Experience in (Specify relevant industry, e.g., SaaS, enterprise software, hardware support) is a plus.