242 Customer Support jobs in Bahrain

Customer Support Engineer

RESO

Posted 7 days ago

Job Viewed

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Job Description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities:
  • Provide timely and quality technical support to customers in the Middle East and Africa region.
  • Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
  • Deliver customer-centric solutions with close coordination with functional experts.
  • Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
  • Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
  • Handle core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management.
  • Provide remote support to customers and internal service engineers for first line support.
  • Execute and maintain secure remote service infrastructure.
  • Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualification & Experience:
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
  • Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
Skills:
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
  • Passion for customer support.
  • Listening skills with a can-do attitude.
  • Good coordination and interpersonal skills.
  • Effective team player with a proactive approach to all situations.
  • Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Proven experience in problem-solving with high morality of the customer.
Diversity Statement:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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Customer Support Representative

Manama, Capital RESO

Posted 7 days ago

Job Viewed

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
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Customer Support Engineer

Muharraq, Muharraq Yokogawa

Posted 9 days ago

Job Viewed

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Job Description

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Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

  • Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
  • Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
  • Execution and maintenance of secure remote service infrastructure.
  • Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

Qualification & Experience

  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
  • Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches

Skills

  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Past Proven experience in problem solving with high morality of the customer

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process!

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Automation Machinery Manufacturing

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Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

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Quality Assurance & development specialist

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Technical Director's Office Administrator

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Customer Support Representative

912 Riffa, Southern BHD800 month WhatJobs

Posted 15 days ago

Job Viewed

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Job Description

full-time
Our client, a rapidly growing tech company known for its innovative solutions, is seeking a dedicated and empathetic Customer Support Representative to join their remote team. While the role is remote, the team hub is in Riffa, Southern, BH , offering flexibility for motivated individuals across the region. This is an exciting opportunity to be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. We are looking for a patient, problem-solving individual with excellent communication skills and a passion for helping others.

About the Role:
As a Customer Support Representative, you will be responsible for assisting customers via phone, email, and chat, addressing a wide range of inquiries related to our client's products/services. You will troubleshoot issues, provide accurate information, and guide customers through solutions, ensuring a positive and seamless customer experience. This role requires strong active listening skills, the ability to clearly articulate solutions, and a commitment to maintaining high levels of customer satisfaction. You will be an ambassador for our client's brand, ensuring every interaction is professional and helpful.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat, adhering to service level agreements (SLAs).
  • Provide accurate information, guidance, and solutions to customer questions and concerns regarding products, services, and policies.
  • Troubleshoot technical or account-related issues, guiding customers through steps to resolve problems.
  • Document all customer interactions, issues, and resolutions accurately in the CRM system.
  • Escalate complex or unresolved issues to the appropriate internal teams for further assistance.
  • Educate customers on product features, benefits, and best practices to enhance their experience.
  • Identify and replicate bugs or technical glitches, providing detailed reports to the development team.
  • Contribute to the knowledge base by documenting frequently asked questions and troubleshooting steps.
  • Maintain a high level of customer satisfaction through empathetic and efficient service.
  • Stay up-to-date with product updates, new features, and changes in company policies.
  • Participate in team meetings and training sessions to continuously improve skills and knowledge.
  • Handle customer complaints and provide appropriate solutions to ensure customer retention.

Qualifications:
  • High School Diploma or equivalent; Bachelor's degree is a plus.
  • Minimum of 1-2 years of experience in a customer service, helpdesk, or call center role, preferably in a remote setting.
  • Excellent verbal and written communication skills in English; Arabic proficiency is highly advantageous.
  • Strong active listening skills and the ability to empathize with customer concerns.
  • Proficiency in using CRM software (e.g., Zendesk, Salesforce) and helpdesk ticketing systems.
  • Solid computer literacy and ability to navigate multiple systems simultaneously.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Patience, professionalism, and a positive attitude.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Reliable internet connection and a quiet home office setup.
  • Flexibility to work various shifts, including some evenings or weekends, if required.

Benefits:
Our client offers a competitive salary, performance incentives, health benefits, comprehensive training, and the flexibility of remote work. Join a supportive team committed to customer success and continuous improvement.

To Apply:
If you are a compassionate and effective communicator ready to provide outstanding customer support from anywhere, please submit your resume and a cover letter detailing your customer service experience. We look forward to your application.
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

115 Southern, Southern BHD15 Hourly WhatJobs

Posted 15 days ago

Job Viewed

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Job Description

full-time
Our client, a rapidly growing tech company known for its innovative software solutions, is seeking a dedicated and empathetic Customer Support Representative to join their fully remote team. While the role is remote, candidates based near Nuwaidrat, Southern, BH are encouraged to apply as occasional local meetups or training sessions may be arranged. This is an exciting opportunity to be the first point of contact for users, providing exceptional assistance and ensuring a positive experience with the company's products. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help others navigate technical challenges.

As a Customer Support Representative, you will be responsible for answering inquiries via phone, email, and live chat, troubleshooting technical issues, and guiding users through various features of the software. You will play a vital role in building strong customer relationships and contributing to the overall success and reputation of the company. This role offers comprehensive training on all products and tools, allowing you to become a product expert. If you are a proactive problem-solver with a passion for customer satisfaction and the ability to work independently in a remote setting, we invite you to join our client's team.

Key Responsibilities:
  • Respond to customer inquiries promptly and professionally via multiple channels (phone, email, chat).
  • Provide technical support and troubleshooting for software products, guiding users through step-by-step solutions.
  • Diagnose and resolve common technical issues, escalating complex problems to the appropriate internal teams when necessary.
  • Educate customers on product features, functionalities, and best practices.
  • Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
  • Identify and document recurring customer issues or feedback to contribute to product improvement.
  • Collaborate with the product and engineering teams to ensure customer insights are shared.
  • Strive to achieve first-contact resolution whenever possible.
  • Stay updated on product changes, new features, and company policies.
  • Contribute to the creation and improvement of self-help articles and FAQs.

Qualifications:
  • High school diploma or equivalent; Bachelor's degree is a plus.
  • 1-3 years of experience in a customer service or helpdesk role, preferably in a tech-related field.
  • Excellent verbal and written communication skills in English; Arabic is a plus.
  • Strong problem-solving abilities and technical aptitude.
  • Ability to empathize with customers and provide patient, clear explanations.
  • Proficiency in using CRM software and common office applications.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Reliable internet connection and a dedicated home office setup.
  • Experience with ticketing systems and remote support tools.

What We Offer:
  • Competitive hourly wage.
  • Fully remote work flexibility.
  • Comprehensive training and professional development.
  • Opportunity to work with an innovative and growing tech company.
  • Supportive team culture.
  • Health benefits and paid time off.

Empower customers and grow your career with our client!
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Customer Support Specialist

BH-150 Tubli BHD36000 Annually WhatJobs

Posted 15 days ago

Job Viewed

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Job Description

full-time
Our client, a rapidly growing technology company, is seeking a dedicated Customer Support Specialist to join their Customer Service & Helpdesk team, offering the flexibility of a remote position based out of Isa Town, Southern, BH . This role is perfect for an empathetic and problem-solving individual passionate about delivering exceptional client experiences.

As a Customer Support Specialist, you will be the first point of contact for our client's customers, providing technical assistance, resolving inquiries, and guiding them through product features. You will interact with customers primarily through phone, email, and live chat, ensuring prompt and accurate responses. Your responsibilities will include troubleshooting issues, escalating complex problems to relevant teams, and maintaining detailed records of customer interactions. This role requires excellent communication skills, patience, and a genuine desire to help others. The ideal candidate will be highly organized, adept at multitasking, and possess a strong ability to learn new technologies quickly. You will play a crucial role in building customer loyalty and enhancing the overall brand reputation through outstanding service. This position offers a supportive team environment, comprehensive training, and the opportunity to grow your skills in a dynamic tech company. Your ability to turn a challenging situation into a positive customer experience will be highly valued.

Key Responsibilities:
  • Respond to customer inquiries and provide technical support via phone, email, and live chat.
  • Troubleshoot product or service issues and guide customers through resolution steps.
  • Escalate complex problems to higher-level support or technical teams when necessary.
  • Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
  • Educate customers on product features, functionalities, and best practices.
  • Identify and recommend potential improvements to processes or products based on customer feedback.
  • Meet and exceed individual and team performance metrics, including response times and customer satisfaction.
  • Stay up-to-date with product updates, new features, and relevant industry knowledge.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Adhere to company policies and procedures for data privacy and security.

Qualifications:
  • High school diploma or equivalent; Bachelor's degree is a plus.
  • 1-3 years of experience in a customer service, helpdesk, or technical support role.
  • Excellent verbal and written communication skills in English; Arabic proficiency is a plus.
  • Strong problem-solving and troubleshooting abilities.
  • Patience, empathy, and a customer-centric mindset.
  • Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong technical aptitude and ability to quickly learn new software and systems.
  • Reliable internet connection and a quiet home office environment for remote work.
  • Flexibility to work occasional evenings or weekends as per business needs.

Our client offers a competitive salary, comprehensive benefits, and a flexible remote work setup, providing a supportive environment for career growth in customer support.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Representative

1001 Hamad Town, Northern BHD15 Hourly WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a dynamic and customer-focused organization, is seeking a dedicated Customer Support Representative to join their team in Hamad Town, Northern, BH . This hybrid role combines the flexibility of remote work with essential on-site collaboration, ensuring a balanced approach to customer engagement and team synergy.

About the Role:
As a Customer Support Representative, you will be the first point of contact for our client's customers, providing exceptional service and resolving inquiries efficiently. You will handle a variety of customer interactions via phone, email, and chat, addressing product questions, technical issues, and service requests. This role requires excellent communication skills, a patient and empathetic approach, and a commitment to ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and accurately via various channels (phone, email, chat).
  • Provide detailed information about products, services, and company policies.
  • Guide customers through troubleshooting steps for common technical issues.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Escalate complex issues to appropriate departments or senior staff when necessary.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Identify and assess customer needs to achieve satisfaction.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Stay updated on product knowledge, service changes, and company updates.
  • Contribute to a positive team environment and share best practices.
  • Meet or exceed individual and team performance metrics, including response times and customer satisfaction scores.

Qualifications:
  • High school diploma or equivalent; some college education preferred.
  • Previous experience (1-2 years) in a customer service, helpdesk, or call center environment.
  • Excellent verbal and written communication skills in English. Arabic language skills are a significant plus.
  • Strong active listening skills and ability to empathize with customer concerns.
  • Proficiency in using CRM software (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a collaborative team.
  • Experience with hybrid work arrangements is a plus.

What We Offer:
Our client offers a competitive hourly wage, comprehensive training, and a supportive work environment that values customer satisfaction and employee growth. You will be part of a dedicated team committed to providing excellent service. Join us in Hamad Town, Northern, BH , and be a key part of our client's success.
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Customer Support Representative

220 Busaiteen, Muharraq BHD16 Hourly WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a rapidly growing technology company known for its innovative software solutions, is seeking a friendly and efficient Customer Support Representative to join their team in Busaiteen , Muharraq, BH. This hybrid role offers the flexibility of both in-office collaboration and remote work, allowing you to provide exceptional service to their diverse customer base. You will be the first point of contact for users, assisting them with inquiries, troubleshooting technical issues, and ensuring a positive experience with our client's products. The ideal candidate will possess excellent communication skills, a patient demeanor, and a knack for problem-solving. This is a fantastic opportunity for someone passionate about helping others and growing within a tech-driven environment.

Key Responsibilities:
  • Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Providing technical assistance and troubleshooting issues related to software products and services.
  • Guiding customers through step-by-step solutions and explaining complex information clearly and concisely.
  • Documenting customer interactions, issues, and resolutions accurately in the CRM system.
  • Escalating complex or unresolved issues to the appropriate internal teams (e.g., technical support, product development).
  • Gathering customer feedback and identifying common issues to contribute to product and service improvements.
  • Maintaining a high level of customer satisfaction by providing empathetic and efficient support.
  • Staying up-to-date with product knowledge, features, and troubleshooting techniques.
  • Assisting with creating and updating self-help articles, FAQs, and knowledge base content.
  • Adhering to company policies and procedures regarding customer data privacy and security.

Qualifications:
  • High school diploma or equivalent; Associate's degree or higher in a relevant field (e.g., IT, Communications) is a plus.
  • Minimum of 1-3 years of experience in a customer service, helpdesk, or technical support role, preferably in a technology-related industry.
  • Excellent verbal and written communication skills in English; Arabic proficiency is highly desirable.
  • Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
  • Patience, empathy, and a customer-centric attitude.
  • Proficiency in using CRM software and helpdesk ticketing systems.
  • Basic understanding of software applications, operating systems, and general IT concepts.
  • Ability to work independently and as part of a collaborative team.
  • Ability to multitask and manage a high volume of inquiries efficiently.
  • Strong organizational skills and attention to detail.

What We Offer:
  • Competitive hourly wage and comprehensive benefits package.
  • Flexible hybrid work model.
  • Opportunities for professional development and career growth within the tech industry.
  • A supportive and dynamic team environment.
  • Exposure to innovative software products and a diverse customer base.

If you are a customer-focused individual passionate about providing exceptional support, we encourage you to apply. Join our client's team and be the voice of their customer success!
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

519 Sanabis BHD45000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a rapidly growing technology company specializing in innovative software solutions, is seeking a dedicated Customer Support Specialist to join their expanding helpdesk team. This role is critical for providing exceptional technical support and customer service to users of their cutting-edge products. The successful candidate will be a patient, empathetic, and technically proficient individual capable of troubleshooting issues, guiding users through solutions, and ensuring a positive customer experience. This position offers a dynamic work environment where problem-solving skills and a passion for helping others are highly valued.

This key support role is based in Janabiyah, Northern, BH , a modern and accessible area. You will primarily interact with customers via phone, email, and chat, resolving their technical queries and escalating complex issues as needed. Our client is committed to continuous improvement, both in their products and their team, offering extensive training and opportunities for professional growth within the tech industry.

Key Responsibilities:
  • Provide first-level technical support to customers via multiple channels (phone, email, chat).
  • Diagnose and troubleshoot software and technical issues efficiently and accurately.
  • Guide customers through step-by-step solutions and provide clear instructions.
  • Document customer interactions, issues, and resolutions thoroughly in the CRM system.
  • Escalate complex or unresolved issues to senior support engineers or relevant departments.
  • Maintain a high level of customer satisfaction through professional and empathetic communication.
  • Stay up-to-date with product knowledge, software updates, and common technical issues.
  • Identify recurring problems and suggest improvements to product or support processes.
  • Contribute to the creation and maintenance of a knowledge base for common FAQs.
  • Collaborate with product development and QA teams to report bugs and suggest feature enhancements.

Required Qualifications:
  • Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a tech environment.
  • Strong technical aptitude and ability to quickly learn new software and systems.
  • Excellent written and verbal communication skills in English and Arabic (preferred).
  • Exceptional problem-solving and troubleshooting abilities.
  • Patience, empathy, and a strong customer-centric approach.
  • Proficiency in CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Experience with remote support tools is a plus.
  • Flexibility to work in shifts if required.

If you are a tech-savvy and customer-focused individual looking to make a difference, we encourage you to apply.
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