359 Customer Support jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

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• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Provide technical assistance and troubleshoot customer issues with products or services.
• Resolve customer complaints and escalate complex problems as needed.
• Document all customer interactions accurately and comprehensively in the CRM system.
• Maintain a high level of customer satisfaction through excellent service.
• Identify and communicate customer needs and feedback to relevant departments.
• Follow communication guidelines and best practices.
• Contribute to team goals and departmental objectives.
• Stay updated on product knowledge and company policies.
• Assist with training new team members as required.

• Previous experience in customer service or a support role is preferred.
• Excellent written and verbal communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-first attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a remote setting.
• Basic technical aptitude and understanding of common software applications.
• High school diploma or equivalent; some college coursework is a plus.
• Ability to work independently and collaboratively within a remote team.

• Lead and mentor a team of customer support representatives.
• Oversee daily support operations and ensure timely resolution of customer inquiries.
• Develop and implement customer service policies and procedures.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Train and onboard new support team members.
• Handle escalated customer complaints and complex issues.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with product and sales teams to enhance customer satisfaction.
• Maintain and update support documentation and knowledge base.
• Foster a positive and customer-centric team culture.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot technical issues related to the company's products and services.
• Provide clear and concise instructions and guidance to customers on product usage and features.
• Identify, document, and escalate complex issues to the appropriate internal teams.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Develop and maintain a deep understanding of the company's product offerings.
• Contribute to the creation and updating of knowledge base articles and support documentation.
• Gather customer feedback and relay it to the product development team to drive improvements.
• Meet or exceed individual and team performance targets for customer satisfaction and response times.
• Follow established procedures and protocols for customer support.
• Assist with onboarding new customers and providing initial training on product use.
• Proactively identify opportunities to enhance the customer support process.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 2 years of experience in customer service or technical support.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to remain calm and professional under pressure.
• Proficiency with common office software and CRM systems.
• Familiarity with technology products and services is advantageous.
• Ability to work independently and as part of a collaborative team.
• Strong listening skills and attention to detail.
• A positive attitude and a genuine desire to help customers.

• Lead, train, and motivate a team of customer support representatives to deliver exceptional service.
• Develop and implement customer support policies, procedures, and standards.
• Monitor customer interactions to ensure quality, accuracy, and adherence to company guidelines.
• Handle escalated customer inquiries and resolve complex issues in a timely and efficient manner.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments, such as Product Development and Sales, to address customer needs and concerns.
• Manage the scheduling and workload distribution of the support team.
• Develop and deliver training programs for new and existing support staff.
• Contribute to the development and improvement of support tools and resources.
• Ensure customer satisfaction by providing prompt, accurate, and courteous support.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
• Proven ability to lead and motivate a team.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to manage multiple priorities and work effectively under pressure.
• A passion for delivering outstanding customer experiences.