242 Customer Support jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at Jobs for Humanity by 2x

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat, adhering to service level agreements (SLAs).
• Provide accurate information, guidance, and solutions to customer questions and concerns regarding products, services, and policies.
• Troubleshoot technical or account-related issues, guiding customers through steps to resolve problems.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams for further assistance.
• Educate customers on product features, benefits, and best practices to enhance their experience.
• Identify and replicate bugs or technical glitches, providing detailed reports to the development team.
• Contribute to the knowledge base by documenting frequently asked questions and troubleshooting steps.
• Maintain a high level of customer satisfaction through empathetic and efficient service.
• Stay up-to-date with product updates, new features, and changes in company policies.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.
• Handle customer complaints and provide appropriate solutions to ensure customer retention.

• High School Diploma or equivalent; Bachelor's degree is a plus.
• Minimum of 1-2 years of experience in a customer service, helpdesk, or call center role, preferably in a remote setting.
• Excellent verbal and written communication skills in English; Arabic proficiency is highly advantageous.
• Strong active listening skills and the ability to empathize with customer concerns.
• Proficiency in using CRM software (e.g., Zendesk, Salesforce) and helpdesk ticketing systems.
• Solid computer literacy and ability to navigate multiple systems simultaneously.
• Strong problem-solving skills and the ability to think critically under pressure.
• Patience, professionalism, and a positive attitude.
• Ability to work independently and manage time effectively in a remote work environment.
• Reliable internet connection and a quiet home office setup.
• Flexibility to work various shifts, including some evenings or weekends, if required.

• Respond to customer inquiries promptly and professionally via multiple channels (phone, email, chat).
• Provide technical support and troubleshooting for software products, guiding users through step-by-step solutions.
• Diagnose and resolve common technical issues, escalating complex problems to the appropriate internal teams when necessary.
• Educate customers on product features, functionalities, and best practices.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Identify and document recurring customer issues or feedback to contribute to product improvement.
• Collaborate with the product and engineering teams to ensure customer insights are shared.
• Strive to achieve first-contact resolution whenever possible.
• Stay updated on product changes, new features, and company policies.
• Contribute to the creation and improvement of self-help articles and FAQs.

• High school diploma or equivalent; Bachelor's degree is a plus.
• 1-3 years of experience in a customer service or helpdesk role, preferably in a tech-related field.
• Excellent verbal and written communication skills in English; Arabic is a plus.
• Strong problem-solving abilities and technical aptitude.
• Ability to empathize with customers and provide patient, clear explanations.
• Proficiency in using CRM software and common office applications.
• Ability to work independently and manage time effectively in a remote work environment.
• Reliable internet connection and a dedicated home office setup.
• Experience with ticketing systems and remote support tools.

• Competitive hourly wage.
• Fully remote work flexibility.
• Comprehensive training and professional development.
• Opportunity to work with an innovative and growing tech company.
• Supportive team culture.
• Health benefits and paid time off.

• Respond to customer inquiries and provide technical support via phone, email, and live chat.
• Troubleshoot product or service issues and guide customers through resolution steps.
• Escalate complex problems to higher-level support or technical teams when necessary.
• Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
• Educate customers on product features, functionalities, and best practices.
• Identify and recommend potential improvements to processes or products based on customer feedback.
• Meet and exceed individual and team performance metrics, including response times and customer satisfaction.
• Stay up-to-date with product updates, new features, and relevant industry knowledge.
• Collaborate with other departments to ensure a seamless customer experience.
• Adhere to company policies and procedures for data privacy and security.

• High school diploma or equivalent; Bachelor's degree is a plus.
• 1-3 years of experience in a customer service, helpdesk, or technical support role.
• Excellent verbal and written communication skills in English; Arabic proficiency is a plus.
• Strong problem-solving and troubleshooting abilities.
• Patience, empathy, and a customer-centric mindset.
• Proficiency in using CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Reliable internet connection and a quiet home office environment for remote work.
• Flexibility to work occasional evenings or weekends as per business needs.

• Respond to customer inquiries and resolve issues promptly and accurately via various channels (phone, email, chat).
• Provide detailed information about products, services, and company policies.
• Guide customers through troubleshooting steps for common technical issues.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Identify and assess customer needs to achieve satisfaction.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, service changes, and company updates.
• Contribute to a positive team environment and share best practices.
• Meet or exceed individual and team performance metrics, including response times and customer satisfaction scores.

• High school diploma or equivalent; some college education preferred.
• Previous experience (1-2 years) in a customer service, helpdesk, or call center environment.
• Excellent verbal and written communication skills in English. Arabic language skills are a significant plus.
• Strong active listening skills and ability to empathize with customer concerns.
• Proficiency in using CRM software (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Experience with hybrid work arrangements is a plus.

• Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
• Providing technical assistance and troubleshooting issues related to software products and services.
• Guiding customers through step-by-step solutions and explaining complex information clearly and concisely.
• Documenting customer interactions, issues, and resolutions accurately in the CRM system.
• Escalating complex or unresolved issues to the appropriate internal teams (e.g., technical support, product development).
• Gathering customer feedback and identifying common issues to contribute to product and service improvements.
• Maintaining a high level of customer satisfaction by providing empathetic and efficient support.
• Staying up-to-date with product knowledge, features, and troubleshooting techniques.
• Assisting with creating and updating self-help articles, FAQs, and knowledge base content.
• Adhering to company policies and procedures regarding customer data privacy and security.

• High school diploma or equivalent; Associate's degree or higher in a relevant field (e.g., IT, Communications) is a plus.
• Minimum of 1-3 years of experience in a customer service, helpdesk, or technical support role, preferably in a technology-related industry.
• Excellent verbal and written communication skills in English; Arabic proficiency is highly desirable.
• Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Basic understanding of software applications, operating systems, and general IT concepts.
• Ability to work independently and as part of a collaborative team.
• Ability to multitask and manage a high volume of inquiries efficiently.
• Strong organizational skills and attention to detail.

• Competitive hourly wage and comprehensive benefits package.
• Flexible hybrid work model.
• Opportunities for professional development and career growth within the tech industry.
• A supportive and dynamic team environment.
• Exposure to innovative software products and a diverse customer base.

• Provide first-level technical support to customers via multiple channels (phone, email, chat).
• Diagnose and troubleshoot software and technical issues efficiently and accurately.
• Guide customers through step-by-step solutions and provide clear instructions.
• Document customer interactions, issues, and resolutions thoroughly in the CRM system.
• Escalate complex or unresolved issues to senior support engineers or relevant departments.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Stay up-to-date with product knowledge, software updates, and common technical issues.
• Identify recurring problems and suggest improvements to product or support processes.
• Contribute to the creation and maintenance of a knowledge base for common FAQs.
• Collaborate with product development and QA teams to report bugs and suggest feature enhancements.

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in a customer support or helpdesk role, preferably in a tech environment.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Excellent written and verbal communication skills in English and Arabic (preferred).
• Exceptional problem-solving and troubleshooting abilities.
• Patience, empathy, and a strong customer-centric approach.
• Proficiency in CRM software (e.g., Zendesk, Salesforce Service Cloud) and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.
• Experience with remote support tools is a plus.
• Flexibility to work in shifts if required.