1 548 Customer Support jobs in Bahrain

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Non-profit Organizations

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Manama, Capital Governorate, Bahrain 2 weeks ago

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Al Khobar, Eastern, Saudi Arabia 1 day ago

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• Provide timely and quality technical support to customers in the Middle East and Africa region.
• Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
• Deliver customer-centric solutions with close coordination with functional experts.
• Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
• Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
• Handle core service functions like warranty, service notes, and service information.
• Case tracking and KPI management.
• Provide remote support to customers and internal service engineers for first line support.
• Execute and maintain secure remote service infrastructure.
• Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
• Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
• Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
• Passion for customer support.
• Listening skills with a can-do attitude.
• Good coordination and interpersonal skills.
• Effective team player with a proactive approach to all situations.
• Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Proven experience in problem-solving with high morality of the customer.

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
• Provide accurate and helpful information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and maintain detailed records in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.
• Educate customers on product features and best practices.
• Contribute to the development of FAQs and support documentation.
• Identify trends in customer inquiries and provide feedback for service improvement.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• Tech-savvy with the ability to learn new software quickly.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting and resolving customer issues related to products and services.
• Guiding customers through product features and functionalities.
• Escalating complex issues to appropriate departments when necessary.
• Documenting customer interactions and resolutions in the CRM system.
• Providing feedback to the product development team based on customer interactions.
• Contributing to the development and maintenance of knowledge base articles and FAQs.
• Identifying opportunities to improve customer experience and support processes.
• Adhering to company policies and service level agreements.
• Building rapport and strong relationships with customers.

• Lead, mentor, and manage a team of customer support representatives, fostering a high-performance culture.
• Develop and implement customer support policies, procedures, and service level agreements (SLAs).
• Oversee the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries across various channels (phone, email, chat).
• Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction (CSAT), and Net Promoter Score (NPS).
• Identify trends in customer issues and collaborate with other departments to implement solutions and improve products/services.
• Develop and deliver comprehensive training programs for new and existing support staff.
• Manage customer escalations and ensure satisfactory resolution.
• Utilize CRM and support ticketing systems to track customer interactions and manage support workflows.
• Contribute to the continuous improvement of customer support processes and tools.
• Report on customer support performance to senior management.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a supervisory or management capacity.
• Proven experience in developing and implementing customer support strategies and KPIs.
• Strong leadership, coaching, and team management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Proficiency in using CRM software and customer support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience in managing support for technical products or services is a plus.
• Ability to work effectively in a fast-paced environment and handle pressure.
• Customer-centric mindset with a passion for delivering exceptional service.

• Lead, train, and mentor a team of customer support representatives to ensure high performance and customer satisfaction.
• Develop and implement customer support policies and procedures to enhance efficiency and effectiveness.
• Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
• Handle escalated customer issues with professionalism and efficiency, providing timely resolutions.
• Analyze customer feedback and support metrics to identify trends, areas for improvement, and implement proactive solutions.
• Collaborate with other departments (e.g., Product, Sales) to address customer needs and improve the overall customer experience.
• Contribute to the development and maintenance of knowledge base articles and customer support resources.
• Manage team schedules, workload, and performance metrics.
• Ensure that customer inquiries and issues are resolved within agreed-upon service level agreements (SLAs).
• Stay updated on product knowledge and industry best practices in customer service.
• Foster a positive and supportive team environment.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer support best practices and metrics (e.g., CSAT, NPS, FCR).
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong organizational and time management skills.
• Adaptable to changing priorities and able to work effectively in a hybrid environment.
• Proficiency in English; knowledge of Arabic is an advantage.