103 Customer Support jobs in Bahrain
Customer Support Engineer
RESO
Posted 18 days ago
Job Viewed
Job Description
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
#J-18808-Ljbffr
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
Responsibilities:
- Provide timely and quality technical support to customers in the Middle East and Africa region.
- Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
- Deliver customer-centric solutions with close coordination with functional experts.
- Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
- Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
- Handle core service functions like warranty, service notes, and service information.
- Case tracking and KPI management.
- Provide remote support to customers and internal service engineers for first line support.
- Execute and maintain secure remote service infrastructure.
- Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
- Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
- Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
- Passion for customer support.
- Listening skills with a can-do attitude.
- Good coordination and interpersonal skills.
- Effective team player with a proactive approach to all situations.
- Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Proven experience in problem-solving with high morality of the customer.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Representative
Manama, Capital
Jobs for Humanity
Posted 18 days ago
Job Viewed
Job Description
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist with debt collection efforts from delinquent clients
- Manage accounts receivable, including invoicing, follow-ups, and payment processing
- Collaborate with the finance team to ensure timely collection of payments
- Maintain accurate and detailed records of customer interactions and payment transactions
- Provide feedback on customer service and collection processes for continuous improvement
- Adhere to company policies, procedures, and regulatory requirements
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Previous experience in customer service and/or collections preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and other relevant tools
- Ability to work effectively both independently and as part of a team
- Knowledge of accounts receivable management and debt collection practices is a plus
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Non-profit Organizations
Referrals increase your chances of interviewing at Jobs for Humanity by 2x
Al Khobar, Eastern, Saudi Arabia 16 hours ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
Al Khobar, Eastern, Saudi Arabia 16 hours ago
Al Khobar, Eastern, Saudi Arabia 9 hours ago
Quality Assurance & development specialistAl Khobar, Eastern, Saudi Arabia 13 hours ago
Manama, Capital Governorate, Bahrain 2 weeks ago
Technical Director's Office AdministratorAl Khobar, Eastern, Saudi Arabia 10 hours ago
Al Khobar, Eastern, Saudi Arabia 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Engineer
Muharraq, Muharraq
Yokogawa
Posted 18 days ago
Job Viewed
Job Description
Join or sign in to find your next job
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
Join to apply for the Customer Support Engineer role at Yokogawa
Join to apply for the Customer Support Engineer role at Yokogawa
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.
- Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
- Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
- Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
- Execution and maintenance of secure remote service infrastructure.
- Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
- Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
- Degree in engineering (Instrumentation, electronics or similar).
- Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
- Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
- Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
- Good analytical skills in troubleshooting and investigation of complex issues reported from site.
- Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
- Past Proven experience in problem solving with high morality of the customer
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process! Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Yokogawa by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Manama, Capital Governorate, Bahrain 2 months ago
Manama, Capital Governorate, Bahrain 4 weeks ago
Manama, Capital Governorate, Bahrain 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
54321 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Customer Support Lead to manage their customer service operations in Busaiteen, Muharraq, BH . This role is crucial for ensuring exceptional customer experiences and building strong customer relationships. The Lead will be responsible for supervising a team of customer service representatives, handling escalated customer issues, and implementing strategies to improve service quality and efficiency. Key responsibilities include training and coaching support staff, monitoring performance metrics, developing customer support policies and procedures, and collaborating with other departments to resolve customer-related issues. The ideal candidate will have a proven track record in customer service management, with at least 4-6 years of experience in a customer-facing role, including leadership experience. Excellent communication, interpersonal, and problem-solving skills are essential. Proficiency in CRM software and helpdesk ticketing systems is required. A strong understanding of customer service best practices and a passion for delivering outstanding support are paramount. A Bachelor's degree in Business Administration, Communications, or a related field is preferred. This is an exciting opportunity to lead a dedicated team and shape the customer support function within a growing organization. Join us to elevate customer satisfaction and contribute to the company's success.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the customer support team.
- Handle and resolve escalated customer inquiries and complaints.
- Develop and implement customer service strategies and best practices.
- Train and mentor customer support representatives.
- Monitor team performance and provide regular feedback.
- Ensure efficient use of CRM and helpdesk systems.
- Collaborate with other departments to improve customer experience.
- Analyze customer feedback to identify areas for improvement.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
101 Manama, Capital
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a friendly, professional, and dedicated Customer Support Specialist to join their growing customer service team. This role is vital in ensuring a positive customer experience by providing timely and effective assistance to clients. You will be responsible for handling customer inquiries via phone, email, and chat, resolving issues, providing information about products and services, and escalating complex problems to the appropriate departments. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. You will act as the primary point of contact for our customers, representing the company with professionalism and efficiency. This is a fantastic opportunity to develop your skills in customer service and contribute to building strong customer relationships. We are looking for individuals who are empathetic, efficient, and committed to delivering exceptional service. A passion for helping people and a can-do attitude are essential. Join our team in **Manama, Capital, BH** and become a key player in our customer success.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide support via multiple channels (phone, email, chat).
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Provide detailed information about products, services, and company policies.
- Troubleshoot and diagnose customer problems, offering appropriate solutions.
- Escalate unresolved issues to the relevant teams or supervisors in a timely manner.
- Maintain accurate customer records and document all interactions.
- Follow communication procedures, guidelines, and policies.
- Identify and report trends in customer inquiries to help improve products and services.
- Process customer requests, such as orders, returns, or account updates.
- Contribute to team goals and uphold company service standards.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
- 1+ years of experience in customer service, support, or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a customer-centric approach.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Experience in handling difficult customer situations is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
312, BH Bani Jamra
BHD2500 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their client services team in **Hidd, Muharraq, BH**. This role is vital for ensuring customer satisfaction by providing timely and effective support across various communication channels. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong ability to resolve customer inquiries and issues efficiently. You will be the first point of contact for customers, assisting them with product information, troubleshooting technical problems, and handling complaints with professionalism and care.
Key responsibilities include responding to customer emails, phone calls, and chat inquiries, documenting customer interactions, escalating complex issues to the appropriate departments, and providing feedback to improve customer service processes. The Customer Support Specialist will also be responsible for maintaining a high level of product knowledge and ensuring that every customer interaction is positive and contributes to customer loyalty. This position offers a great opportunity to develop skills in customer relations and problem-solving within a supportive team environment. We are seeking an individual who is customer-focused, possesses excellent interpersonal skills, and is eager to help others.
Key Responsibilities:
Key responsibilities include responding to customer emails, phone calls, and chat inquiries, documenting customer interactions, escalating complex issues to the appropriate departments, and providing feedback to improve customer service processes. The Customer Support Specialist will also be responsible for maintaining a high level of product knowledge and ensuring that every customer interaction is positive and contributes to customer loyalty. This position offers a great opportunity to develop skills in customer relations and problem-solving within a supportive team environment. We are seeking an individual who is customer-focused, possesses excellent interpersonal skills, and is eager to help others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues effectively.
- Document all customer interactions and maintain accurate records.
- Escalate unresolved issues to the appropriate team or manager.
- Identify and suggest improvements to customer service processes.
- Maintain a high level of customer satisfaction.
- Adhere to company policies and procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related field.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and de-escalation abilities.
- Patience and empathy when dealing with customers.
- Proficiency in using customer support software and tools.
- Ability to work independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
00341 Tubli
BHD48000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a growing technology solutions provider, is seeking an experienced and empathetic Customer Support Lead to manage their support operations. This position is based in Isa Town, Southern, BH . The Customer Support Lead will be responsible for overseeing the customer support team, ensuring timely and effective resolution of customer inquiries and issues across multiple channels, including phone, email, and chat. You will play a crucial role in developing and implementing customer service strategies, training support staff, and monitoring service quality to maintain high levels of customer satisfaction. Key responsibilities include handling escalated customer complaints, identifying trends in customer feedback to improve products and services, and managing the support ticket system. The ideal candidate will have a proven track record in customer service management, with at least 5 years of experience in a customer-facing role, including leadership responsibilities. Excellent communication, problem-solving, and conflict-resolution skills are paramount. Familiarity with CRM software and helpdesk platforms is essential. A strong understanding of customer service best practices and a passion for delivering exceptional customer experiences are required. This is a significant opportunity to lead a team, enhance customer loyalty, and contribute to the success of a client committed to outstanding service.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support Jobs in Bahrain !
6
Customer Support Specialist
311 Tubli
BHD1400 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their dedicated service team in **Isa Town, Southern, BH**. This role is crucial for ensuring a positive customer experience by providing timely and effective assistance to inquiries and issues. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong desire to help customers resolve their queries efficiently and professionally.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a prompt and courteous manner; diagnosing and resolving customer issues related to products or services; providing accurate information about products, services, policies, and procedures; escalating complex issues to appropriate departments or senior staff when necessary; maintaining detailed records of customer interactions, transactions, comments, and complaints; processing orders, forms, applications, and requests; identifying and suggesting improvements to customer service processes and policies; ensuring customer satisfaction through effective problem-solving and follow-up; assisting with customer onboarding and training where applicable; and collaborating with team members to share best practices and improve overall service quality. You will be the primary point of contact for many customers, acting as a brand ambassador.
The successful candidate will have a high school diploma or equivalent; a Bachelor's degree or relevant certification is a plus. Previous experience in a customer service or helpdesk role is highly preferred. Excellent verbal and written communication skills are essential, along with strong active listening abilities. Proficiency in using customer relationship management (CRM) software and standard office applications is required. The ability to multitask, prioritize, and manage time effectively in a fast-paced environment is important. Patience, empathy, and a positive attitude are key attributes for this role. Strong problem-solving skills and the ability to think on your feet are necessary. Adaptability to learn new products and processes quickly is also important. This is a great opportunity for individuals passionate about customer service to contribute to a growing company and develop their skills in a supportive team environment.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a prompt and courteous manner; diagnosing and resolving customer issues related to products or services; providing accurate information about products, services, policies, and procedures; escalating complex issues to appropriate departments or senior staff when necessary; maintaining detailed records of customer interactions, transactions, comments, and complaints; processing orders, forms, applications, and requests; identifying and suggesting improvements to customer service processes and policies; ensuring customer satisfaction through effective problem-solving and follow-up; assisting with customer onboarding and training where applicable; and collaborating with team members to share best practices and improve overall service quality. You will be the primary point of contact for many customers, acting as a brand ambassador.
The successful candidate will have a high school diploma or equivalent; a Bachelor's degree or relevant certification is a plus. Previous experience in a customer service or helpdesk role is highly preferred. Excellent verbal and written communication skills are essential, along with strong active listening abilities. Proficiency in using customer relationship management (CRM) software and standard office applications is required. The ability to multitask, prioritize, and manage time effectively in a fast-paced environment is important. Patience, empathy, and a positive attitude are key attributes for this role. Strong problem-solving skills and the ability to think on your feet are necessary. Adaptability to learn new products and processes quickly is also important. This is a great opportunity for individuals passionate about customer service to contribute to a growing company and develop their skills in a supportive team environment.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
1001 Manama, Capital
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking a dedicated and empathetic Customer Support Specialist to join their expanding customer service team. This role, based out of Manama, Capital, BH , will be instrumental in ensuring client satisfaction by providing timely and effective technical and non-technical support. The ideal candidate will possess excellent communication skills, a patient demeanor, and a genuine desire to help customers resolve their issues. Responsibilities include responding to customer inquiries via phone, email, and chat channels; diagnosing and troubleshooting technical problems; guiding users through product features and functionalities; and escalating complex issues to the appropriate departments. You will maintain accurate records of customer interactions and resolutions in the CRM system, contributing to the knowledge base with common issues and solutions. A strong understanding of customer service best practices and a commitment to delivering exceptional service are paramount. Proficiency in using ticketing systems and remote support tools is a significant advantage. The successful candidate will have a high school diploma or equivalent; a Bachelor’s degree or technical certification is a plus. Previous experience in a customer service or technical support role is highly preferred. Excellent written and verbal communication skills in English are essential. Fluency in Arabic is also highly desirable for this role. The ability to multitask, manage time effectively, and work efficiently in a fast-paced environment is crucial. This is an excellent opportunity for individuals passionate about technology and customer service to join a reputable company with opportunities for growth and development.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist - Technical
545 Northern, Northern
BHD25 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is actively seeking a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to our clientele. This role is vital for ensuring customer satisfaction by resolving technical issues efficiently and effectively. The ideal candidate will have a strong aptitude for technology, excellent problem-solving skills, and a genuine desire to help customers. Responsibilities include responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting technical problems with our products and services, and guiding customers through step-by-step solutions. You will maintain accurate records of customer interactions and technical issues resolved in our CRM system. Escalating complex issues to higher-level support teams when necessary, while ensuring timely follow-up, will be part of your duties. The Customer Support Specialist will also contribute to developing and updating our knowledge base with solutions to common technical problems. Proactive engagement with customers to offer support and gather feedback is encouraged. This is a great opportunity to join a supportive team and grow your career in customer service within **Shakhura, Northern, BH**. A High School Diploma or equivalent is required; an Associate's or Bachelor's degree in a technical field is a plus. Previous experience in a customer support or technical helpdesk role is highly preferred. Strong knowledge of operating systems, common software applications, and basic hardware troubleshooting is necessary. Excellent verbal and written communication skills, patience, and a customer-centric approach are essential. The ability to explain technical concepts in a clear and understandable manner is crucial. If you are passionate about technology and dedicated to providing outstanding customer experiences, we welcome your application.
This advertiser has chosen not to accept applicants from your region.
9