6 Bahrain Airport Company jobs in Bahrain

• Monitor and manage daily airport operations, including flight schedules, gate assignments, and ground handling activities.
• Coordinate with airline representatives, air traffic control, security personnel, and other airport stakeholders.
• Respond to operational disruptions and emergencies, implementing contingency plans as needed.
• Ensure compliance with all aviation regulations, safety standards, and security protocols.
• Assist in the management of airport facilities and infrastructure, reporting any issues or maintenance requirements.
• Develop and distribute operational reports, performance metrics, and situational updates.
• Support the implementation of new operational procedures and technologies.
• Liaise with customs, immigration, and other government agencies as required.
• Manage passenger flow and provide assistance during peak travel periods or disruptions.
• Oversee ground support equipment operations and coordination.
• Conduct regular safety inspections and audits of operational areas.
• Provide support for special events or VIP movements.
• Maintain effective communication channels across all airport departments and external partners.
• Assist in the training and onboarding of new operational staff.

• Bachelor's degree in Aviation Management, Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in airport operations, airline operations, or a related aviation field.
• Strong understanding of airport operations, air traffic control principles, and aviation safety regulations.
• Excellent communication, interpersonal, and coordination skills.
• Ability to work effectively under pressure in a dynamic and fast-paced environment.
• Proficiency in Microsoft Office Suite and airport operations software is a plus.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Ability to work flexible hours, including nights, weekends, and holidays, as required.
• Valid driver's license.
• Knowledge of airport security procedures and protocols.
• This position requires regular on-site presence at the airport in **Hamad Town, Northern, BH**, and is not remote.

• Oversee and manage all aspects of airport operations, including airside and landside activities.
• Ensure compliance with all relevant aviation regulations, safety standards, and security protocols.
• Coordinate daily activities of airlines, air traffic control, ground handlers, and other service providers.
• Develop, implement, and refine operational procedures and policies.
• Manage and mentor a team of operations staff, providing guidance and support.
• Monitor airport performance metrics and identify areas for improvement.
• Respond effectively to operational disruptions, incidents, and emergencies.
• Manage resources, including staffing, equipment, and facilities, to optimize efficiency.
• Liaise with regulatory bodies and external agencies.
• Contribute to the development and implementation of strategic airport plans.

• Bachelor's degree in Aviation Management, Business Administration, Logistics, or a related field.
• Minimum of 5 years of progressive experience in airport operations management.
• In-depth knowledge of airport operations, aviation regulations, and safety management systems.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by operational needs.
• Proficiency in airport management software and systems.

Company

Division

Operations

Location

Department

Operations

Closing Date

24-Nov-2024

Conduct Airport Service Quality (ASQ) surveys, fieldwork studies, and other data collection initiatives. This role is essential for gathering insights into passenger journey and operational efficiency. The Associate will ensure accurate data collection, analysis, and reporting to support continuous improvement efforts and enhance overall customer satisfaction.

Responsibilities include collaborating with various airport stakeholders, maintaining high standards of data integrity, and contributing to strategic decision-making processes based on collected data.

1. Conduct Surveys: Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.
2. Execute ASQ fieldwork in accordance with the Airport Council International (ACI) guidelines and established sample plans, ensuring adherence to best practices.
3. Assess Airport Services: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.
4. Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions. Provide insights and feedback to support continuous improvement in airport services and operations fostering a culture of excellence and responsiveness to passenger needs.
5. Prepare detailed reports on findings, highlighting areas of improvement and recommending actions to enhance service quality based on conducted surveys and studies.
6. Stakeholder Management: Work closely with various departments, including customer service, operations, and management, to ensure alignment on service standards and improvement initiatives. Engage with passengers, stakeholders, and airport authorities to gather qualitative feedback, enriching the quantitative data collected through surveys.

Minimum: High School Diploma.

Desirably: experience in aviation or business field.

Fluent in the main local language (Arabic).

Upper-intermediate knowledge of English.

Excellent verbal and written communication skills for effective survey administration and reporting.

Good interpersonal skills to interact effectively with passengers, staff, and stakeholders.

High level of attention to detail in conducting quality checks and data collection.

Proficiency in using survey tools, data collection devices, and reporting software (Excel, PowerPoint, Word).

Ability to identify issues and propose practical solutions to enhance service quality.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Oversee daily airport operations and ground handling activities.
• Manage and mentor operational staff teams.
• Ensure compliance with safety and security regulations.
• Develop and implement operational efficiency improvements.
• Monitor and analyze operational performance metrics.
• Manage operational budgets and resource allocation.
• Coordinate with airlines and other airport stakeholders.
• Implement service quality standards and customer satisfaction initiatives.
• Lead incident response and contingency planning.
• Drive continuous improvement in operational processes.