186 Sales Associate jobs in Bahrain

Job Description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers.
• Must be presentable and well-groomed at all times.
• Flexible to work for extended hours during the Sale period.
• Must possess up-to-date product knowledge and ensure minimal stock loss.

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same process.
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till during the beginning / end of the shifts.
• Issue receipts / refunds / change to the customers correctly.
• Process the payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be flexible to work for varied shifts and overtime as per the business requirement.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of the sales figures to the outside party.

About Us

Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com.

Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.

The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.

JOB PURPOSE

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in a similar role.

BEHAVIORAL COMPETENCIES

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

• Identify and pursue new sales opportunities.
• Build and maintain strong relationships with clients.
• Present product/service solutions tailored to client needs.
• Achieve and exceed sales targets.
• Prepare sales reports and forecasts.

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of proven sales experience, preferably in a similar industry.
• Strong negotiation and persuasion skills.
• Results-oriented with a strong drive to achieve targets.
• Excellent presentation and relationship-building abilities.

• Greeting and assisting customers in a friendly and professional manner, ensuring a welcoming atmosphere.
• Understanding customer needs and preferences to recommend suitable products and styling advice.
• Actively engaging with customers to drive sales and achieve individual and store targets.
• Maintaining a comprehensive knowledge of product features, benefits, and current promotions.
• Processing sales transactions accurately using the POS system, handling cash, credit cards, and returns.
• Assisting with visual merchandising, ensuring the store is aesthetically appealing, tidy, and organized.
• Replenishing stock on the sales floor and organizing back stock areas.
• Handling customer inquiries and resolving minor issues or escalating them to management when necessary.
• Participating in inventory counts and maintaining accurate stock records.
• Ensuring the store adheres to cleanliness and safety standards.
• Building and maintaining strong relationships with customers to encourage repeat business.
• Promoting loyalty programs and special offers to customers.
• Assisting with opening and closing procedures of the store.

• High school diploma or equivalent.
• Previous experience in retail sales or customer service is preferred.
• A passion for fashion and a strong understanding of current trends.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and customer-oriented personality.
• Ability to work effectively in a fast-paced retail environment.
• Basic math skills and proficiency in using a POS system.
• Ability to work flexible hours, including weekends and holidays.
• Team player with a positive attitude.

• Greeting customers warmly and assisting them in finding products that meet their needs.
• Providing accurate product information, demonstrating features, and explaining benefits.
• Actively engaging with customers to understand their preferences and offer suitable recommendations.
• Processing sales transactions accurately using the point-of-sale (POS) system.
• Handling cash, credit card payments, and returns/exchanges in accordance with company policies.
• Maintaining visual merchandising standards, ensuring shelves are stocked, tidy, and products are displayed attractively.
• Assisting with inventory management, including receiving shipments, tagging items, and conducting stock counts.
• Keeping the sales floor clean, organized, and inviting for customers.
• Responding to customer inquiries and resolving minor issues professionally.
• Working collaboratively with team members to achieve store sales goals.
• Staying informed about current promotions, sales, and new product arrivals.

• High School Diploma or equivalent.
• Previous experience in retail sales or customer service is preferred, but not essential; a positive attitude and willingness to learn are key.
• Strong communication and interpersonal skills.
• A friendly, outgoing, and customer-oriented personality.
• Ability to work flexible hours, including evenings, weekends, and holidays, as per retail operational needs.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and lift moderate weights (up to 15 kg).
• Reliable and punctual with a strong work ethic.
• Ability to work effectively both independently and as part of a team.
• Enthusiasm for sales and a desire to achieve targets.

• Greet and engage customers in a friendly and professional manner, providing excellent customer service.
• Assist customers with product inquiries, offering detailed information and recommendations to meet their needs.
• Process sales transactions accurately using point-of-sale (POS) systems, handle cash, credit card, and other payment methods.
• Maintain visual merchandising standards, ensuring products are displayed attractively and replenished regularly.
• Keep the sales floor clean, organized, and inviting for customers.
• Handle customer returns, exchanges, and complaints efficiently and courteously.
• Achieve individual and team sales targets and key performance indicators (KPIs).
• Stay informed about product knowledge, promotions, and company policies.
• Assist with inventory management, including receiving shipments, tagging merchandise, and conducting stock counts.
• Collaborate with team members to ensure smooth store operations.
• Provide support during peak hours and special events.

• High school diploma or equivalent.
• Prior experience in retail sales or customer service is preferred, but not strictly required; a positive attitude and willingness to learn are essential.
• Excellent verbal communication and interpersonal skills.
• Friendly, outgoing, and customer-focused personality.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic math skills and comfort with handling transactions.
• Ability to stand for extended periods and lift moderate weights (e.g., stock boxes).
• Strong work ethic and reliability.
• Team player with a proactive approach to tasks.
• Fluency in English and Arabic is highly desirable.

• Greet and engage with customers in a friendly and professional manner.
• Assist customers in finding products, providing product information, and offering styling advice.
• Process sales transactions accurately and efficiently using the POS system.
• Maintain visual merchandising standards, ensuring the store is clean, organized, and inviting.
• Replenish stock on the sales floor and assist with inventory management tasks.
• Handle customer inquiries, returns, and exchanges with professionalism and efficiency.
• Actively participate in achieving individual and store sales targets.
• Promote loyalty programs and special offers to customers.
• Support promotional events and seasonal sales activities.
• Adhere to all company policies and procedures, including health and safety guidelines.

• High school diploma or equivalent.
• Minimum of 1 year of experience in a retail sales or customer service role.
• Strong passion for sales and providing excellent customer service.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic math skills and comfort with POS systems.
• Ability to stand for extended periods and lift moderate weight.
• A positive attitude and a team-oriented mindset.
• Previous experience with fashion or lifestyle products is a plus.

• Greet customers warmly and provide exceptional service, assisting them with product selection and purchases.
• Maintain a comprehensive knowledge of all products, promotions, and store policies to effectively assist customers.
• Process transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer inquiries, feedback, and complaints professionally and resolve issues to ensure satisfaction.
• Assist in maintaining store cleanliness, tidiness, and visual merchandising standards, ensuring products are well-displayed and shelves are stocked.
• Receive and process new merchandise, including unpacking, pricing, and displaying items.
• Contribute to achieving individual and team sales targets.
• Assist with inventory management, including stock counts and reporting discrepancies.
• Ensure compliance with all company policies and procedures related to sales, security, and customer service.
• Help with opening and closing procedures of the store as required.
• Build lasting relationships with customers to encourage repeat business.
• Stay updated on fashion trends and product knowledge to offer relevant recommendations.

• High school diploma or equivalent.
• Minimum of 1 year of experience in retail sales or customer service.
• Proven ability to deliver excellent customer service.
• Strong communication and interpersonal skills.
• Basic math skills and proficiency in handling cash transactions.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Enthusiastic, proactive, and a strong team player.
• Ability to stand for extended periods and perform light lifting.
• Proficiency in English; Arabic is a plus.

• Experience with specific retail POS systems.
• Passion for fashion or the specific product category.