246 Customer Engagement jobs in Bahrain

• Respond to customer inquiries and provide support via chat, email, and phone.
• Educate customers on products, services, and policies.
• Troubleshoot customer issues and provide effective solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
• Gather customer feedback and report recurring issues or suggestions to management.
• Assist in resolving customer complaints and ensuring customer satisfaction.
• Maintain a high level of product knowledge and understanding of service procedures.
• Collaborate with team members to share best practices and improve service delivery.
• Contribute to a positive and productive remote work environment.
• Ensure adherence to all company policies and procedures regarding customer data and privacy.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service, call center, or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk platforms.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a customer-first attitude.
• Tech-savvy with the ability to learn new software quickly.
• Must have a reliable internet connection and a quiet workspace.
• Previous experience in a remote customer service role is a strong advantage.

• Conduct in-depth virtual skin consultations, analyzing client needs and recommending tailored skincare regimens and treatments.
• Perform virtual demonstrations and provide expert advice on product usage and application techniques.
• Develop and maintain strong, long-lasting client relationships through proactive communication and exceptional service.
• Educate clients on advanced aesthetic procedures, ingredient benefits, and overall wellness practices.
• Collaborate with the marketing team to create engaging content related to skincare and beauty trends.
• Track client progress and adjust treatment plans as necessary to ensure optimal results.
• Stay abreast of the latest advancements in aesthetics, dermatology, and wellness industry innovations.
• Manage client bookings and administrative tasks using our online CRM system.
• Provide support and mentorship to junior team members as needed.
• Ensure client satisfaction and retention by exceeding expectations.

• Minimum of 5 years of experience as a licensed Aesthetician.
• Proven track record of managing a diverse client base and driving client loyalty.
• Deep understanding of various skin types, conditions, and corrective treatments.
• Excellent verbal and written communication skills, with a professional and engaging virtual presence.
• Proficiency in using video conferencing platforms and CRM software.
• A strong understanding of product ingredients and their effects.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for continuous learning and professional development in the beauty and wellness sector.
• Certification in advanced aesthetic treatments is a plus.

• Conducting virtual skin consultations to assess client needs and concerns.
• Developing customized skincare routines and treatment plans tailored to individual client profiles.
• Providing expert advice on product selection, usage, and benefits.
• Educating clients on advanced skincare techniques and the importance of a consistent routine.
• Managing client appointments, follow-ups, and communications to ensure high levels of satisfaction.
• Building and maintaining strong, long-lasting relationships with a diverse client base.
• Handling client inquiries, resolving issues, and ensuring a positive resolution for all concerns.
• Collaborating with the sales and marketing teams to promote new services and products.
• Staying current with industry trends, new treatments, and advancements in aesthetic science.
• Maintaining detailed and confidential client records in compliance with privacy standards.
• Generating reports on client engagement, satisfaction, and retention metrics.
• Proactively identifying opportunities to upsell services and products based on client needs.

• Licensed Aesthetician with a recognized certification and a minimum of 5-7 years of hands-on experience.
• Proven expertise in performing a wide range of aesthetic treatments (e.g., facials, peels, microdermabrasion).
• Exceptional client relationship management and communication skills, with the ability to connect virtually.
• Strong understanding of skincare ingredients, product formulations, and common skin conditions.
• Proficiency in using virtual consultation platforms and CRM software.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
• Passion for wellness, beauty, and delivering exceptional client experiences.
• Fluent in English, with excellent written and verbal communication skills.
• Experience in a client-facing sales or consultation role is highly desirable.

Social Media Community Management Specialist will be responsible for executingstrategies to build and engage communities across various social media platforms.

Your primary goal is to foster positive relationships, enhance brand awareness, anddrive engagement within the online community.

This role requires a deepunderstanding of social media dynamics, excellent communication skills, and apassion for creating and maintaining a vibrant and supportive online presence.

• Prepare the FAQ and ideal answers in collaboration with the Clients Succes team and in collaboration also with the creative content team to align messaging with overall marketing goals
• Respond to comments, messages, and mentions promptly and professionally, fostering a positive and inclusive atmosphere within the community, and monitor and actively engage with the online community across various social media platforms.
• Implement comprehensive strategies to grow the community across diverse social channels. Identify and capitalize on opportunities for partnerships and collaborations to expand reach. Stay informed about industry trends and competitor activities, using insights to adapt and enhance community growth tactics.
• Provide regular reports on community insights, sentiment, and trends.
• Address conflicts and issues within the community promptly and diplomatically. Collaborate with the legal and PR teams to manage and mitigate potential risks

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in social media community management.
• Strong understanding of various social media platforms and their dynamics
• Ability to handle sensitive situations and resolve conflicts diplomatically.
• Excellent written and verbal communication skills in both Arabic and Englis

• Developing and implementing strategic community outreach plans to connect with diverse populations.
• Organizing and facilitating community meetings, workshops, focus groups, and events.
• Building and maintaining strong, trusting relationships with community leaders, residents, and partner organizations.
• Gathering community feedback and insights to inform program development and improvements.
• Representing the organization at community events, forums, and public meetings.
• Creating engaging communication materials, including newsletters, social media content, and presentations, to inform the community about the organization's activities and impact.
• Identifying opportunities for collaboration and partnership with other community-based organizations and service providers.
• Coordinating volunteer recruitment and engagement initiatives.
• Tracking and reporting on community engagement activities and outcomes.
• Advocating for community needs and ensuring their voices are heard within the organization.
• Assisting in the development of grant proposals and reports related to community outreach efforts.
• Maintaining a database of community contacts and engagement activities.

• Develop and implement strategies for recruiting and retaining volunteers.
• Manage the volunteer application, screening, and onboarding process.
• Conduct orientation and training sessions for new volunteers.
• Provide ongoing support and guidance to the volunteer team.
• Maintain accurate volunteer databases and track volunteer hours.
• Organize and execute volunteer appreciation initiatives.
• Collaborate with internal departments to identify volunteer needs and placements.
• Collect feedback from volunteers to improve program effectiveness.
• Ensure compliance with all relevant policies and procedures.

• Previous experience in volunteer management, human resources, or a related field.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in database management and Microsoft Office Suite.
• Ability to motivate and engage diverse groups of individuals.
• A passion for non-profit work and community service.
• Bachelor's degree or equivalent experience.

• Developing and executing innovative community engagement plans tailored to diverse cultural contexts.
• Managing and moderating online forums, social media groups, and other digital platforms to facilitate dialogue and information sharing.
• Organizing and facilitating virtual meetings, workshops, and webinars for community members and program beneficiaries.
• Building and maintaining positive relationships with community leaders, local organizations, and key stakeholders.
• Gathering and analyzing community feedback, needs assessments, and impact data to guide program adjustments.
• Creating compelling communication materials (e.g., newsletters, reports, online content) to keep communities informed and engaged.
• Providing remote support and guidance to field staff and volunteers involved in community outreach.
• Advocating for community needs and ensuring their voices are heard in program decision-making processes.
• Tracking engagement metrics and reporting on the effectiveness of outreach initiatives.
• Collaborating with internal teams to align community engagement efforts with organizational goals.