56 Customer Engagement jobs in Bahrain
Client Relations Officer
Posted 17 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical support and troubleshoot issues.
- Resolve customer complaints efficiently and courteously.
- Educate customers on products and services.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to resolve complex issues.
- Strive to achieve high customer satisfaction ratings.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service or helpdesk support.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Patience, empathy, and a customer-focused attitude.
- Proficiency in CRM software and ticketing systems.
- Ability to work in a fast-paced environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Exposure to cutting-edge technologies/industry practices.
- Work-life balance initiatives.
Customer Relations Manager - Renewable Energy
Posted today
Job Viewed
Job Description
**MINIMUM REQUIREMENTS**
- A bachelor’s degree in Administration or related field
- A minimum of 3 years’ experience.
- Experience in the renewable energy field Industry would be an advantage
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
**RESONSIBILITIES**
- Build and maintaining profitable relationships with key customers.
- Oversee the relationship with customers handled by your team.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products in order to increase sales.
- Expand the customer base by upselling and cross-selling.
- Understand key customer individual needs and addressing these.
- Meet with managers in the organization to plan strategically.
- Conduct business reviews.
- Know your competition and strategies accordingly.
Community Engagement Specialist
Posted 17 days ago
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Job Description
We are seeking a highly motivated and skilled Community Engagement Specialist to join our growing team. This pivotal role is based in Isa Town, Southern, BH and offers an exceptional opportunity to contribute significantly to our core operations. The successful candidate will be instrumental in providing expert advice and support and maintaining our high standards of service excellence.
Key Responsibilities:
- Recruit, train, and manage volunteers for various programs.
- Develop and implement fundraising strategies and campaigns.
- Engage with donors, sponsors, and community partners.
- Organize and oversee charitable events and outreach activities.
- Prepare grant proposals and funding applications.
- Monitor program effectiveness and report on impact.
- Ensure compliance with charitable regulations and best practices.
- Advocate for the organization's mission and values.
- Participate in team meetings and contribute to strategic planning.
- Maintain accurate documentation and reporting.
- Ensure adherence to all company policies and procedures.
- Foster a culture of continuous improvement and learning.
Qualifications:
- Bachelor's degree in Social Sciences, Non-profit Management, Community Development, or a related field.
- Experience in volunteer management, fundraising, or community engagement within the non-profit sector.
- Strong organizational and interpersonal skills.
- Ability to inspire and motivate volunteers and stakeholders.
- Excellent written and verbal communication for grant writing and reporting.
- Empathy, compassion, and a genuine commitment to social causes.
- Proficiency in CRM software and fundraising platforms.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative work environment.
- Access to cutting-edge tools and technologies.
- Comprehensive health and wellness programs.
- Generous paid time off and holidays.
- A chance to work on impactful projects and contribute to a leading organization.
- Dynamic and inclusive company culture.
- Additional company perks such as professional development stipends and wellness initiatives.
- Participation in exciting new projects that shape the future of our industry.
- A commitment to diversity, equity, and inclusion in the workplace.
- Regular team-building activities and social events.
- Opportunity to work with industry experts and thought leaders.
How to Apply:
If you are a highly motivated individual seeking a challenging yet rewarding career opportunity as a Community Engagement Specialist in Isa Town, Southern, BH , we encourage you to apply. Please submit your detailed resume and a cover letter outlining your qualifications and experience to our recruitment team. We look forward to reviewing your application and exploring how your skills align with our needs. Only shortlisted candidates will be contacted for an interview.
Customer Service
Posted today
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Job Description
- Introduces customers to the menu and announces daily or seasonal menu specials
- Answers questions about menu items, ingredients, and pricing
- Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
- Passes customer orders along to kitchen staff for preparation
- Prepares drinks and serves them to customers
- Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
- Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary
- Removes used dishes, glasses, and flatware from tables
- Processes cash and credit card payments and returns change to customers if necessary
- Sets tables with dishes, glasses, and flatware and refills condiments
- Maintains familiarity with menu items, specials, and restaurant information
- Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs
**Salary**: BD130.000 - BD150.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
Customer Service Executive
Posted 21 days ago
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Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills- Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
- Understand and investigate the queries, requests, or complaints.
- Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
- Provide accurate, valid, and complete information or solutions by using the right sources of information.
- Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
- Inform the Team Leader when a recurrent problem appears to prevent further cases.
- Maintain and update customer information in the database.
- Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
- Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
- Keep abreast of products and promotions to provide exceptional customer support.
- Take ownership of attending training sessions as per the plan.
- Complete PMR processes and employee engagement surveys on time.
- Continuously share knowledge and understanding of the telecom industry and business trends.
Employment Type: Definite Period Contract (DPC)
#J-18808-LjbffrCustomer Service Representative
Posted 4 days ago
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Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 8 days ago
Job Viewed
Job Description
High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.
We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to assist customers with their needs.
- Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.
Benefits and Working Conditions:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment with a focus on employee well-being.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on company products or services.
- Modern and comfortable office space equipped with the latest technology tools to support your work.
Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!
Job Specification- Ability to remain calm and composed under pressure while maintaining a positive attitude.
- Proficiency in using computers and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative
Posted 8 days ago
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Job Description
1. BRIEF DESCRIPTION OF JOB FUNCTION
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell, up-sell and cross-sell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating information and ensuring accuracy of data records
1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)
- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills
- Strong English language skills
- Good understanding of the services
- Be highly computer literate, particularly in Microsoft Office Products
2. TYPICAL WORKING CONDITIONS
Normal Working Hours: 40 hours a week
Working Timing: rotating shift.
Work may require occasional weekend and/or evening work.
#J-18808-LjbffrCustomer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
Customer Service Representative
Posted 8 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-Ljbffr