225 Customer Relations jobs in Bahrain
Team Lead Account Management
Posted today
Job Viewed
Job Description
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
As an
Account Management Team Lead
, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.
Key Responsibilities
- Manage critical partners with a high degree of complexity.
- Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
- Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
- Ongoing training and development for your team.
- Maintain granular reporting on team performance
- Set clear expectations, provide guidance, and ensure the professional development of team members.
- Develop and implement account management strategies to maximize partner success and revenue
- Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
- Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
- Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
- Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
- Prepare regular reports on team and account performance for senior management.
- Identify opportunities for process optimization and contribute to the development of best practices.
- Drive pipeline and attainment against team's goals
Qualifications
- Have a passion for sales
- 5+ years of experience, ideally in sales, account management, or related experience.
- You excel in a transactional deal cycle
- High level of ownership and dedication.
- You show creative sales tactics to engage with prospects.
- Experience using CRM (Salesforce) and Google Apps.
Additional Information
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun
- Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
- Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
- Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
- Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
Team Lead Account Management - Bahrain
Posted 25 days ago
Job Viewed
Job Description
Overview
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
As an Account Management Team Lead , you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.
Responsibilities- Manage critical partners with a high degree of complexity.
- Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
- Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
- Ongoing training and development for your team.
- Maintain granular reporting on team performance
- Set clear expectations, provide guidance, and ensure the professional development of team members.
- Develop and implement account management strategies to maximize partner success and revenue
- Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
- Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
- Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
- Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
- Prepare regular reports on team and account performance for senior management.
- Identify opportunities for process optimization and contribute to the development of best practices.
- Drive pipeline and attainment against team’s goals.
- Have a passion for sales
- 5+ years of experience, ideally in sales, account management, or related experience.
- You excel in a transactional deal cycle
- High level of ownership and dedication.
- You show creative sales tactics to engage with prospects.
- Experience using CRM (Salesforce) and Google Apps.
- Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun!
- Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
- Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
- Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
- Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
customer service
Posted today
Job Viewed
Job Description
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Type: Full-time
Pay: BD2, BD2, per month
Application Question(s):
- ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Bangla (Required)
Customer Service
Posted today
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Job Description
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication
**Experience**:
- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus
We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
Customer Service Officer
Posted 7 days ago
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Job Description
Overview
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
Responsibilities- Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
- Undertake thorough AML reviews in line with regulatory guidelines.
- Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
- The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
- The individual is expected to take ownership and responsibility for personal performance targets.
- Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
- The individual should be flexible in meeting the dynamic nature of work.
- To provide customer service to both internal and external customers.
- Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
- Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
- Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
- Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
- Maintain and implement personal development plans in partnership with the immediate manager.
- The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
- Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
- Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
- Prior experience working within life insurance industry.
- Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Analytical and problem-solving mindset.
- Accuracy and Attention to details.
- Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
- Excellent negotiation and communication skills both written and verbal in English.
- Digital Literacy.
- KYC knowledge.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
Location & Details- Location(s): BH - Manama
- Remote working: No
- Schedule: Full Time
- Recruiter name: Taniya Baby
- Closing Date: 25 September 2025
Customer Service Executive
Posted 18 days ago
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Job Description
Overview
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Responsibilities- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
Customer Service Representative
Posted 9 days ago
Job Viewed
Job Description
Overview
We are looking for enthusiastic success driven contact centre agents to join our team!
Job PurposeTo answer all ila Bank customer queries by delivering exception levels of customer experience and satisfaction. Using all the tools and resources available, striving to resolve all customer enquiries on first call (FCR).
Responsibilities, Accountabilities and Deliverables- Responsible for the ila Bank Customer Service Contact Centre (CSCC) delivery to the agreed levels of Customer Experience for all customers on any given shift.
- Answering communications from customers professionally and responding to customer inquiries and complaints.
- To ensure customers queries are answered with the aim of a first-time resolution.
- To ensure that other queries are responded to within our agreed response time and SLAs.
- To ensure the best Customer Service experience is given to all customers regardless of communication channel.
- To achieve KPI’s whilst maintaining excellent quality.
- To handle customers in both inbound and outbound across different platforms, including Social Media, Email, Live Chat and Telephone.
- You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries and feed this to the management team.
- Researching required information using available resources to support resolving Customer requests.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organisation’s service and product information.
- Processing forms, cases, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to CSCC management.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
- A minimum of 2 Years Contact Centre/Customer Services Advisor
- Proficiency in Microsoft Office and customer service software.
- Ideal: Banking background.
- Involvement in startup business (ideal not mandatory).
- BS in Banking/Finance or equivalent (Desired not mandatory).
What's your highest level of education completed?
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About the latest Customer relations Jobs in Bahrain !
Customer Service Representative
Posted 11 days ago
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Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
#J-18808-LjbffrCustomer Service Representative
Posted 15 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
- Bahraini nationals only
Customer Service Representative
Posted 21 days ago
Job Viewed
Job Description
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
- Provide timely and accurate information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues in a professional and empathetic manner
- Identify opportunities to upsell or cross-sell relevant products and services
- Maintain detailed records of customer interactions and follow-up actions
- Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
- Participate in training programs to continuously develop product knowledge and customer service skills
- Adhere to company policies, procedures, and quality standards in all customer interactions
- Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
- Bachelor's degree preferred
- 1-2 years of experience in a customer service or call center environment
- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
- Proficient in using customer relationship management (CRM) software and other relevant technology
- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
- Flexibility to work in shifts, including weekends and holidays, as needed
- B2 English Level is a must
Bahraini nationals only
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