270 Customer Relations jobs in Bahrain
Customer Relations Manager
Posted 3 days ago
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Customer Relations Manager
Posted 10 days ago
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Responsibilities:
- Develop and execute strategies to improve customer satisfaction and retention.
- Lead, mentor, and manage the customer service team, fostering a high-performance culture.
- Oversee the handling of customer inquiries, complaints, and feedback across all channels.
- Analyze customer data to identify trends and opportunities for service enhancement.
- Implement and manage customer relationship management (CRM) systems.
- Develop training programs for customer service staff to enhance their skills and product knowledge.
- Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
- Monitor key performance indicators (KPIs) for customer service and report on performance.
- Serve as a point of escalation for complex customer issues.
- Champion customer-centricity throughout the organization.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in customer service management or customer relationship management.
- Proven experience in developing and implementing customer service strategies.
- Strong leadership, team management, and motivational skills.
- Excellent communication, interpersonal, and conflict resolution abilities.
- Proficiency in CRM software and customer support tools.
- Analytical skills to interpret customer data and feedback.
- Ability to work effectively in a hybrid work environment.
- A customer-first mindset and a passion for service excellence.
- Experience in the retail or e-commerce sector is a plus.
This role is a fantastic opportunity to make a significant impact on customer loyalty and business growth. If you are a strategic thinker with a passion for customer advocacy, we encourage you to apply. The position is based in Hidd, Muharraq, BH , with a hybrid work arrangement.
Senior Aesthetician & Client Relations Specialist
Posted today
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As a Senior Aesthetician, you will be responsible for conducting in-depth skin consultations, performing a wide range of specialized treatments (e.g., microdermabrasion, chemical peels, advanced facials), and developing tailored skincare regimens for individual clients. You will leverage your expertise to recommend and educate clients on appropriate product usage and at-home care, ensuring optimal results and client satisfaction. Your role will also involve staying abreast of the latest trends and techniques in the beauty and wellness industry, continuously seeking opportunities for professional development and innovation.
In addition to your clinical duties, a significant aspect of this role involves exceptional client relations. You will be the primary point of contact for your assigned clientele, building strong, long-term relationships based on trust and personalized service. This includes managing appointment scheduling, addressing client inquiries promptly and professionally, handling any concerns or feedback with empathy, and proactively engaging clients to ensure their continued satisfaction and loyalty. You will also be responsible for maintaining accurate and confidential client records, documenting treatment progress and outcomes.
To excel in this role, you must hold a valid professional aesthetician certification and have a minimum of 5-7 years of progressive experience in a similar capacity. Proficiency in various advanced skincare modalities and technologies is essential. Excellent communication, interpersonal, and problem-solving skills are paramount, enabling you to effectively connect with clients and colleagues in a virtual environment. A strong understanding of digital client management tools and virtual consultation platforms is highly desirable. This is a unique opportunity to shape client experiences and contribute to a growing remote wellness brand, making a tangible impact from the comfort of your home office. We are looking for a motivated individual who can independently manage their workload, maintain high standards of service, and thrive in a collaborative, remote-first setting.
Remote Lead Aesthetician - Client Relations
Posted 6 days ago
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Responsibilities:
- Conduct detailed virtual skin consultations and assessments for clients.
- Develop personalized skincare routines and treatment plans tailored to individual client needs and goals.
- Educate clients on product usage, ingredient benefits, and effective at-home skincare practices.
- Provide ongoing support and follow-up to clients to ensure satisfaction and progress.
- Stay up-to-date with the latest trends, technologies, and products in the beauty and wellness industry.
- Collaborate with the product development team to provide feedback on new offerings.
- Maintain accurate and confidential client records within the CRM system.
- Troubleshoot client concerns and provide solutions in a timely and professional manner.
- Contribute to the development of educational content for clients and the team.
- Potentially train and mentor junior remote aestheticians.
- Manage appointment scheduling and client communications effectively.
- Uphold the company's standards of excellence in client care and service.
- Certified Aesthetician with a minimum of 5 years of experience in a clinical or spa setting.
- In-depth knowledge of various skin types, conditions, and treatment modalities.
- Proven experience in client consultation and building rapport.
- Excellent virtual communication and interpersonal skills, with a warm and empathetic demeanor.
- Proficiency with video conferencing tools and client management software.
- Strong understanding of skincare ingredients and product formulations.
- Ability to work independently and manage time effectively in a remote environment.
- Passion for continuous learning and professional development in aesthetics.
- Discretion and ability to maintain client confidentiality.
- Strong organizational skills and attention to detail.
- A portfolio showcasing client transformations or successful treatment plans is a plus.
Head of Client Relations - Events
Posted 10 days ago
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Lead Aesthetician & Client Relations Manager
Posted 11 days ago
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Senior Aesthetician & Client Relations Specialist
Posted 19 days ago
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Senior Medical Aesthetician & Client Relations Specialist
Posted 9 days ago
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Key Responsibilities:
- Conduct in-depth virtual skin consultations and analyses.
- Develop customized skincare regimens and treatment plans tailored to individual client needs.
- Provide expert advice on non-invasive aesthetic procedures and product recommendations.
- Maintain detailed client records and track progress through secure digital platforms.
- Stay abreast of the latest advancements in aesthetic dermatology, skincare ingredients, and treatment modalities.
- Collaborate with a remote team of specialists to share insights and best practices.
- Utilize tele-health and CRM software effectively to manage client interactions and appointments.
- Achieve and maintain client satisfaction and retention goals through exceptional service.
- Assist in the development of educational content for online platforms, such as webinars and articles.
- Aesthetician license/certification from a recognized institution.
- Minimum of 5 years of experience as a Medical Aesthetician, with a strong portfolio demonstrating expertise in medical-grade skincare and treatments.
- Proven experience in client consultations and building long-term relationships.
- Excellent communication, interpersonal, and active listening skills, with the ability to convey complex information clearly and empathetically.
- Proficiency in using virtual consultation tools, CRM systems, and standard office software.
- Deep understanding of skin physiology, common dermatological conditions, and various treatment options (e.g., chemical peels, microdermabrasion, laser treatments – theoretical knowledge for remote consultation).
- A passion for beauty, wellness, and helping clients achieve their skin health goals.
- Self-motivated and able to manage time effectively in a remote work environment.
- Experience in digital marketing or social media within the beauty industry is a plus.
Senior Skincare Aesthetician & Client Relations Specialist
Posted 18 days ago
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Responsibilities:
- Conduct comprehensive virtual skin analysis and consultations, identifying client concerns and goals.
- Develop and implement customized, evidence-based skincare treatment plans using a variety of advanced aesthetic techniques and product lines.
- Educate clients on proper skincare practices, product ingredients, and the science behind treatments.
- Maintain meticulous client records, tracking progress and adjusting treatment strategies as needed.
- Stay abreast of the latest advancements in aesthetic dermatology, cosmetic ingredients, and emerging treatment modalities.
- Provide exceptional customer service, building strong, lasting relationships with clients and fostering loyalty.
- Collaborate with the marketing team to create engaging educational content for online platforms and client newsletters.
- Process online product orders and manage client follow-ups to ensure satisfaction.
- Adhere to all professional ethical standards and company policies.
Qualifications:
- Minimum of 5 years of experience as a licensed aesthetician with a strong focus on clinical skincare and results-driven treatments.
- Advanced certification in cosmetic dermatology, laser treatments, or chemical peels is highly desirable.
- Proven ability to conduct thorough client assessments and develop effective, personalized treatment protocols.
- Exceptional communication, interpersonal, and client relationship management skills.
- Proficiency in using virtual consultation platforms, CRM software, and standard office applications.
- Deep understanding of dermatological conditions, cosmetic science, and product formulations.
- A passion for continuous learning and professional development within the beauty and wellness industry.
- Ability to work independently and manage time effectively in a remote setting.
- Fluency in English; knowledge of other languages is a plus.
Lead Aesthetician and Client Relations Manager
Posted 19 days ago
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Qualifications:
- Licensed Aesthetician with relevant certifications (e.g., CIDESCO, NVQ).
- Minimum of 4 years of experience as a practicing aesthetician.
- Proven experience in client relationship management and exceptional customer service skills.
- Proficiency in performing a wide range of advanced skincare treatments.
- Knowledge of skincare ingredients, formulations, and contraindications.
- Experience in training or mentoring junior staff is a plus.
- Strong organizational and time-management abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
- Familiarity with salon management software and online booking systems.