51 Hotel Front Desk Clerk jobs in Bahrain
Guest Services Manager
99202 Al Muharraq
BHD25 Hourly
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Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and satisfaction within a premier hospitality establishment located in **Sitra, Capital, BH**. This pivotal role involves leading a team of front desk staff, concierges, and bellhops to ensure an exceptional guest experience from arrival to departure. The ideal candidate will possess a proven track record in high-volume, customer-facing environments, demonstrating strong leadership, problem-solving, and communication skills.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
Key responsibilities include developing and implementing service standards, managing staff schedules, conducting regular training sessions to enhance service quality, and handling guest complaints and special requests with professionalism and efficiency. You will also be responsible for monitoring guest feedback, identifying areas for improvement, and collaborating with other departments, such as F&B and Housekeeping, to ensure seamless operations. Budget management for the guest services department, including cost control and revenue generation initiatives, will also be a significant part of this role.
Qualifications required for this position include a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of progressive experience in a supervisory or management role within the hospitality industry. A deep understanding of hotel operations, reservation systems, and customer relationship management (CRM) software is essential. Fluency in English and Arabic is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is also a requirement, reflecting the nature of the hospitality business. We are looking for a candidate who is passionate about service excellence, possesses a keen eye for detail, and thrives in a fast-paced environment. This hybrid role offers a blend of on-site strategic management and the flexibility to conduct certain administrative tasks remotely, promoting work-life balance.
If you are a natural leader with a passion for creating memorable experiences and driving operational excellence in the hospitality sector, we encourage you to apply. Join our client's team and contribute to their reputation as a leader in the industry.
This advertiser has chosen not to accept applicants from your region.
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Guest Services Manager
00202 Jbeil
BHD35000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is a premier hospitality establishment seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Janabiyah, Northern, BH . This role is crucial for ensuring an exceptional guest experience from arrival to departure. You will lead a team of front desk agents, concierges, and bell staff, providing training, motivation, and performance management to ensure the highest standards of service delivery. Responsibilities include managing reservations, handling guest inquiries and complaints with professionalism and efficiency, and implementing service improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong understanding of hotel operations and luxury service standards. You should possess outstanding communication and interpersonal skills, with the ability to anticipate guest needs and proactively resolve issues. A keen eye for detail, excellent problem-solving abilities, and a passion for creating memorable experiences are essential. Experience with property management systems (PMS) and a solid understanding of revenue management principles are highly desirable. You must be able to work flexible hours, including evenings, weekends, and holidays, as required by the operational needs of the business. We are looking for an inspiring leader who is dedicated to fostering a positive work environment and driving guest loyalty. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding hospitality.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department.
- Manage and train front desk, concierge, and bell staff.
- Ensure prompt and efficient handling of guest check-ins and check-outs.
- Address and resolve guest complaints and concerns effectively.
- Implement and maintain high service standards.
- Monitor guest feedback and implement service improvements.
- Manage reservation systems and ensure accuracy.
- Coordinate with other hotel departments to ensure seamless guest experience.
- Maintain a professional and welcoming lobby environment.
- Develop and execute strategies to enhance guest satisfaction and loyalty.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3-5 years of experience in hotel front office or guest services management.
- Proven leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of luxury service standards and etiquette.
- Ability to work flexible hours, including nights and weekends.
- Fluency in English is essential; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
215 Galali
BHD50000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
This advertiser has chosen not to accept applicants from your region.
4
Remote Guest Services Manager
2234 Hamad Town, Northern
BHD75000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client, a leading hospitality group, is looking for an experienced and passionate Remote Guest Services Manager to oversee and enhance guest experiences across their diverse portfolio. This is a fully remote position, requiring excellent communication skills and the ability to manage teams and operations from a distance. The ideal candidate will be adept at creating seamless and memorable experiences for guests, even without direct on-site presence. Responsibilities include developing and implementing innovative guest service strategies, managing online guest feedback and review platforms, training and supervising remote customer support staff, resolving complex guest issues and complaints promptly and effectively, collaborating with various departments to ensure service consistency, analyzing guest satisfaction data to identify areas for improvement, and staying abreast of industry trends to maintain a competitive edge. You will be responsible for setting high service standards and ensuring they are met consistently across all touchpoints. The successful applicant will possess a proven track record in hospitality management, specifically in guest relations or front office operations. Strong leadership abilities, exceptional interpersonal skills, and a proactive approach to problem-solving are crucial. A deep understanding of customer relationship management (CRM) systems and other relevant hospitality software is essential. This role requires a high degree of self-discipline, excellent time management skills, and the ability to work autonomously. If you are a results-oriented professional with a passion for delivering unparalleled guest satisfaction and thrive in a remote work environment, we encourage you to apply. Join our client's team and contribute to defining the future of hospitality service from anywhere in the world.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Guest Services Manager
1101 Manama, Capital
BHD45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in the heart of Manama, Capital, BH , is seeking an experienced and charismatic Hotel Guest Services Manager. This role is pivotal in ensuring an exceptional guest experience, managing the front desk operations, concierge services, and coordinating with various hotel departments to meet guest needs. The ideal candidate will possess outstanding customer service skills, strong leadership abilities, and a passion for the hospitality industry. You will be responsible for leading a team of guest service professionals, resolving guest issues promptly and efficiently, and implementing strategies to enhance guest satisfaction and loyalty. Key responsibilities include:
- Overseeing the daily operations of the front desk, concierge, and bell desk.
- Ensuring all guests receive prompt, professional, and courteous service.
- Managing and training the guest services team, including scheduling and performance reviews.
- Handling guest inquiries, complaints, and requests, ensuring timely and satisfactory resolutions.
- Implementing and monitoring service standards to ensure guest satisfaction.
- Collaborating with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure seamless service delivery.
- Managing guest feedback and implementing improvements based on reviews and surveys.
- Maintaining a high level of product knowledge and local area awareness to assist guests.
- Assisting with reservations, check-in/check-out procedures, and billing inquiries.
- Developing and executing strategies to enhance guest loyalty programs.
This advertiser has chosen not to accept applicants from your region.
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6
Director of Guest Services
901 Riffa, Southern
BHD7000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a luxurious hotel located in the heart of Riffa, Southern, BH , is seeking an experienced and dynamic Director of Guest Services to oversee all aspects of the guest experience. This role requires a strategic leader with a passion for exceptional service, the ability to motivate a diverse team, and a keen eye for detail to ensure every guest receives unparalleled attention and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
- Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
- Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
- Manage departmental budgets, staffing levels, and resource allocation effectively.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Identify opportunities to enhance the guest journey and introduce innovative service offerings.
- Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
- Proven ability to lead and inspire large teams in a fast-paced environment.
- Exceptional understanding of hotel operations and guest service principles.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Experience in budget management and cost control.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
- A commitment to continuous improvement and a passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Guest Services Specialist
615 Ghuraifa, Capital
BHD2800 Monthly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Join our client's innovative hospitality team as a Remote Guest Services Specialist, a fully remote position serving a global clientele. In this role, you will be the primary point of contact for guests, providing exceptional service and support through various digital channels, including email, live chat, and video conferencing. Your responsibilities will include managing booking inquiries, resolving guest concerns, providing information on services and amenities, and ensuring a seamless guest experience from pre-arrival to post-departure. You will be instrumental in maintaining high guest satisfaction ratings by offering personalized assistance and proactively addressing any issues that may arise. This position demands outstanding communication and interpersonal skills, a keen eye for detail, and the ability to empathize with diverse guest needs. Proficiency in customer relationship management (CRM) software and virtual communication tools is essential. You will collaborate with various internal departments to ensure timely and effective resolution of guest requests. The ideal candidate is a natural problem-solver, highly self-motivated, and capable of working independently in a remote setting. We are seeking individuals with a passion for service excellence and a desire to contribute to a leading hospitality brand. This role requires a flexible schedule to accommodate different time zones and peak guest activity periods. You will receive comprehensive training on our client's systems and service standards. This is an excellent opportunity for individuals looking to build a career in the hospitality industry while enjoying the benefits of a remote work environment. Successful applicants will demonstrate a strong work ethic and a commitment to delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
8
Remote Hospitality Guest Services Manager
27050 Hamad Town, Northern
BHD55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hospitality Guest Services Manager to lead their remote guest relations team. This role is responsible for ensuring exceptional guest experiences by overseeing all aspects of guest services, support, and communication, managed entirely through remote channels. The ideal candidate will have a passion for hospitality and a proven ability to lead and motivate a virtual team to deliver outstanding service. Key responsibilities include developing and implementing guest service standards and procedures, managing online reviews and guest feedback, training and guiding the remote guest services team, and resolving guest issues with efficiency and professionalism. You will also be involved in creating guest engagement strategies and ensuring seamless communication between guests and internal departments. This position requires a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with significant experience in hotel or resort guest services management. Excellent interpersonal, communication, and problem-solving skills are essential for effectively managing a remote team and interacting with guests globally. Proficiency in using hotel management software and online communication platforms is required. The ability to work independently, manage multiple priorities, and maintain a high level of service excellence in a remote setting is critical. This is a fully remote position offering the flexibility to work from home and contribute to a leading hospitality brand.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a remote team of guest service representatives.
- Develop and implement exceptional guest service standards and protocols.
- Oversee all guest communications, including inquiries, bookings, and issue resolution.
- Monitor and respond to online reviews and social media feedback.
- Train and coach team members on service excellence and operational procedures.
- Resolve complex guest complaints and ensure satisfaction.
- Analyze guest feedback to identify areas for improvement.
- Collaborate with other departments to enhance the overall guest experience.
- Manage service delivery across various virtual touchpoints.
- Maintain up-to-date knowledge of hospitality trends and best practices.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in hotel or resort guest services management.
- Proven experience managing remote teams.
- Exceptional communication, interpersonal, and problem-solving skills.
- Proficiency in hospitality management software and virtual collaboration tools.
- Strong understanding of customer service principles and best practices.
- Ability to remain calm and effective under pressure.
- Excellent organizational and time management skills.
- A passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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