15 Client Support jobs in Bahrain

**Position Description**
Are you an **IT Help Desk Support** professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at **ISA Air Base, Bahrain** .
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.
**This position is contingent upon your ability to maintain/transfer your Secret Clearance**
**In this role you will:**
+ Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
+ Provide installation, maintenance and troubleshooting support to the DBIDS systems andElectronic Security System (ESS) related transport/network systems.
+ Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
+ Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
+ Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
+ Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
+ Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
+ Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
+ Address, manage and resolve network and or domain user trouble calls or tickets.
+ Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
+ Perform other IT related duties as assigned.
**GET TO KNOW YOUR RECRUITER!**
**Qualifications**
**To be successful in this role, you will have:**
+ **An active DoD Secret security clearance**
+ **U.S Citizenship required**
+ **An active DoD 8570 IAT level II complaint certification**
+ **Must possess a valid U.S Passport**
+ AHigh School Diploma/GED
+ Or a Graduate degree and 2 years of relevant experience
+ Or a Doctorate degree and 1 year of relevant experience
+ Minimum 8years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
+ Experience with PSNet providing Tier 1 type of support
+ Proficiency in Microsoft Word, PowerPoint, Excel
+ Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners
**Additional desired experience and skills:**
+ IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
+ Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
+ Strong working knowledge and experience with Radio Frequency (RF) and ELMR
+ 8140 Intermediate Network Specialist baseline certification
+ Juniper Networks Certified Internet Associate (JNCIA) or similar certification
+ ITIL Service Management Foundation certification
If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _70475_
**Recruiting Location : Location** _US-_
**Category** _Information Technology_
**Position Type** _Full-Time_
**Security Clearance** _Secret_
**Telework** _No - Teleworking not available for this position_

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

General Information:

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

Job Specifications:

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

Qualification & Experience:

• Bachelor degree in the relevant discipline
• Relevant work experience within the same field or industry
• Excellent command of the English language; Arabic will be an advantage
• Excellent interpersonal & communication skills

About the Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

#J-18808-Ljbffr

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

#J-18808-Ljbffr

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Job Specification

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

#J-18808-Ljbffr

Our client requires a proactive and technically adept Technical Support Agent for their operations in Jidhafs, Capital, BH . This remote position offers the flexibility to work from anywhere, focusing on delivering outstanding technical assistance to a diverse customer base. You will be responsible for diagnosing and resolving a wide range of technical issues across various software and hardware platforms. Key duties include responding to customer support tickets, providing step-by-step guidance via phone or chat, and escalating unresolved problems to senior technicians or engineering teams. Maintaining accurate and detailed records of all support interactions and resolutions in the company's ticketing system is crucial. The successful candidate will possess strong analytical and problem-solving abilities, with a keen eye for detail. Proficiency in common operating systems (Windows, macOS) and standard office productivity software is required. Experience with remote desktop support tools and network troubleshooting is a significant plus. You must have excellent interpersonal skills, with the ability to communicate technical information clearly and concisely to both technical and non-technical users. A customer-centric approach and a commitment to exceeding customer expectations are essential qualities. This role is fully remote, but requires reliable internet connectivity and a dedicated workspace. We are looking for individuals who are self-motivated, organized, and eager to learn new technologies. A background in IT support or a related technical field is highly preferred. If you thrive in a remote setting and are passionate about technology and customer service, we encourage you to apply.

ZAIN1292 - B2B Technical Support Specialist

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

What We Need From You

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Skills and Knowledge

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Qualifications and Experience

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. We are a respected, established, and ambitious multinational company headquartered in the UK, serving a global customer base.

The company impacts the marine domain worldwide by leading next-generation maritime awareness technologies, products, and systems that enhance security, safety, environmental protection, and sustainability. Our customers range from national coast guards to individual vessel owners.

SRT offers a rewarding environment where high-quality results are recognized. We are committed to innovation and strive to make SRT a challenging and rewarding workplace for talented, hardworking individuals to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with the relevant experience to apply, given the nature of the project.

Please note: This is NOT a sales role. The position involves providing product support, ongoing integration, and training to our customers.

Role Overview - Technical Account Support Manager

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management to join us as a Technical Account Support Manager. The candidate will be trained to an expert level on our systems to provide frontline support to our customers. Responsibilities include assisting customers in system setup, troubleshooting, and providing insights to our product development teams for improvements.

This role is ideal for someone capable of understanding complex product functionalities and supporting customers effectively. The role involves continuous engagement with customers at all levels.

Experience in IT product management or training for complex applications is highly beneficial.

Responsibilities

• Assist customers in configuring system functionalities to meet their needs
• Understand operational objectives and challenges, and adapt system settings accordingly
• Support customers in fully integrating their organization with our system platform
• Provide frontline user support for smooth system operation
• Offer feedback on potential improvements and new features to product teams

Requirements

• Bilingual in English & Arabic
• Strong problem-solving skills and inquisitiveness
• Excellent interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title at SRT will be Customer Success Manager.

Benefits

• Competitive salary
• Long-term career development opportunities
• Benefits package including private medical care

#J-18808-Ljbffr

Technical Account Support Manager - Bahrain

Join to apply for the Technical Account Support Manager - Bahrain role at SRT Marine Systems plc .

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness technologies that enhance security, safety, and environmental sustainability. We offer a rewarding environment for talented individuals eager to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with relevant experience to apply, given the nature of the project.

Note: This is NOT a sales role. It involves providing product support, integration, and training to our customers.

Role Overview - Technical Account Support Manager

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The successful candidate will be trained to expert level on our system to provide frontline support, assist with system setup, troubleshoot user issues, and offer insights for product improvements.

This role offers an excellent opportunity for someone capable of understanding complex products and supporting customers at various levels, working embedded with the client.

Experience in IT product management or training for complex applications is highly beneficial.

Responsibilities

• Configure system settings to meet customer outcomes
• Understand customer operational goals and tailor system configurations accordingly
• Assist customers in integrating their operations within our system platform
• Provide frontline user support for smooth system operation
• Offer feedback to product development teams for improvements

Requirements

• Bilingual in English & Arabic
• Excellent problem-solving skills
• Strong interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title will be Customer Success Manager.

Benefits

• Competitive salary
• Long-term career development opportunities
• Private medical care

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Defense and Space Manufacturing

#J-18808-Ljbffr

Technical Account Support Manager - Bahrain

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness, enhancing security, safety, and environmental sustainability. Our company values high-quality results and offers a rewarding environment for talented individuals who want to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expats with relevant experience to apply. Please note: This is NOT a sales role; it involves providing product support, integration, and training to our customers.

Role Overview - Technical Account Support Manager

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The candidate will be trained to expert level on our system to provide frontline support, help customers optimize system use, troubleshoot user issues, and provide feedback for product improvements.

This role requires understanding complex product functionalities and supporting customers at all levels, working embedded with the customer to ensure their success.

Responsibilities

1. Configure system settings to meet customer requirements.
2. Understand customer operational objectives and resolve challenges through system configuration.
3. Assist customers in fully integrating their operations with our system platform.
4. Provide front-line user support for smooth system operation.
5. Offer feedback on product improvements and new functionalities to the development teams.

Requirements

• Bilingual in English & Arabic.
• Strong problem-solving skills and inquisitiveness.
• Excellent interpersonal communication skills.
• Professional, discreet, and quick to learn new concepts and products.

If successful, your job title will be Customer Success Manager.

Benefits

• Competitive salary.
• Long-term career development opportunities.
• Benefits package including private medical care.

#J-18808-Ljbffr