190 Client Support jobs in Bahrain

• Develop, implement, and regularly review comprehensive care plans tailored to individual client needs and goals.
• Coordinate and manage a caseload of clients, ensuring seamless delivery of services from various support providers.
• Act as a key liaison between clients, families, healthcare professionals, social workers, and community resources.
• Conduct regular assessments of client needs and monitor progress towards care plan objectives.
• Provide direct support, advocacy, and guidance to clients and their families.
• Troubleshoot and resolve issues that may arise within the care delivery process.
• Maintain accurate and up-to-date client records and documentation in compliance with organizational policies and regulations.
• Facilitate multidisciplinary team meetings to discuss client progress and adjust care strategies as needed.
• Ensure clients receive timely access to appropriate services and resources.
• Stay informed about relevant legislation, policies, and best practices in community and social care.

• Bachelor's degree in Social Work, Psychology, Nursing, or a related field.
• Minimum of 5 years of experience in community or social care settings, with at least 2 years in a supervisory or senior coordination role.
• Strong understanding of care planning, case management, and community support systems.
• Excellent assessment, communication, and interpersonal skills.
• Proficiency in using case management software and standard office applications.
• Ability to work autonomously and manage time effectively in a remote work environment.
• Empathy, patience, and a strong commitment to client advocacy.
• Knowledge of relevant healthcare and social service regulations.
• Experience working with diverse populations is essential.
• Strong problem-solving and crisis intervention skills.

Overview

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

As an Account Management Team Lead , you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team’s goals.

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

• Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun!
• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

Business Unit

stc

Sector

Business

Location

Contract Type

Full Time

Closing Date

31-Dec-2024

This is a speculative position for candidates who would like to work in Sales Account Management (Corporate & SME) roles for stc.

Please be informed that by submitting your details against this position, our Recruitment team may contact you if your application is suitable for our future roles.

The functional responsibilities related to the position will be provided or discussed with you during the shortlisting stage by our Recruitment team.

• Bachelor degree in the relevant discipline
• Relevant work experience within the same field or industry
• Excellent command of the English language; Arabic will be an advantage
• Excellent interpersonal & communication skills

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our products and services.
• Provide clear and concise instructions and guidance to customers.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical problems to the appropriate teams for resolution.
• Assist in troubleshooting and testing new product features or software updates.
• Develop and maintain a knowledge base of common customer issues and their solutions.
• Gather customer feedback and report trends to product and development teams.
• Contribute to improving customer service processes and customer experience.
• Adhere to company service level agreements (SLAs) and quality standards.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2-3 years of experience in customer service, technical support, or a related role.
• Strong understanding of common IT concepts and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Patience, empathy, and a strong customer-centric attitude.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Familiarity with troubleshooting operating systems, software applications, and hardware is beneficial.
• Willingness to work from the office in Jidhafs, Capital, BH for scheduled shifts.

• Respond to customer inquiries and support requests in a timely, professional, and courteous manner.
• Provide technical assistance and troubleshooting for software-related issues, guiding users through resolution steps.
• Diagnose and resolve customer problems related to software installation, configuration, usage, and performance.
• Document all customer interactions, issues, and resolutions accurately in our CRM system.
• Escalate complex technical issues to higher-level support teams or development when necessary.
• Educate customers on product features and best practices to enhance their user experience.
• Contribute to the creation and maintenance of our knowledge base and support documentation.
• Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
• Maintain a high level of customer satisfaction by delivering prompt and effective support.
• Stay up-to-date with product updates, new features, and industry best practices.

• Proven experience in a customer service or technical support role, preferably in a software environment.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical skills with the ability to diagnose and resolve issues efficiently.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A patient and empathetic approach to customer interactions.
• Proficiency in troubleshooting common software and hardware issues.
• A strong desire to learn and adapt to new technologies.
• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
• Availability to work flexible hours, potentially including evenings or weekends, as required by support needs.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our software/hardware products.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Document customer interactions, issues, and resolutions accurately in our CRM system.
• Identify and escalate complex technical issues to appropriate internal teams for resolution.
• Educate customers on product usage, best practices, and available resources.
• Contribute to the development of knowledge base articles and support documentation.
• Provide feedback to the product and development teams to improve user experience and product quality.
• Maintain a high level of customer satisfaction by delivering outstanding support.
• Adhere to company policies and procedures, including data privacy and security protocols.
• Proactively identify opportunities to improve the customer support process.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency with common computer applications and CRM systems.
• Ability to multitask and manage time effectively in a remote work environment.
• Patient, empathetic, and customer-focused attitude.
• Ability to work independently and as part of a remote team.
• Reliable high-speed internet connection and a dedicated, quiet workspace.
• Familiarity with (mention specific industry/product type, e.g., SaaS products, consumer electronics) is a plus.

• Provide high-level technical support to customers via phone, email, and chat regarding software functionality and usage.
• Diagnose and resolve complex technical issues, escalating when necessary to engineering or development teams.
• Guide customers through troubleshooting steps and product usage, ensuring they achieve their desired outcomes.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to product development teams for product improvement.
• Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and support the team.
• Contribute to training and onboarding of new customer service representatives.
• Proactively identify opportunities to improve the customer support process and enhance customer satisfaction.
• Stay up-to-date with product updates, new features, and technical advancements.
• Handle customer escalations with empathy and professionalism, aiming for first-contact resolution whenever possible.
• Collaborate with cross-functional teams, including Sales, Engineering, and Product Management.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 4 years of experience in customer service, with at least 2 years in a technical support role for software products.
• Proven ability to troubleshoot and resolve complex technical software issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong understanding of software applications, operating systems, and common IT infrastructure.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to manage multiple customer inquiries simultaneously and prioritize effectively.
• Patience, empathy, and a customer-centric approach.
• Experience working in a hybrid work environment is beneficial.
• Familiarity with cloud-based software and SaaS models is a plus.

• Manage and lead a remote team of customer service representatives.
• Oversee daily technical support operations and ensure timely issue resolution.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Set performance goals, monitor KPIs, and conduct performance reviews.
• Provide coaching, training, and development opportunities for the support team.
• Analyze customer feedback and support data to identify improvement areas.
• Manage escalations and resolve complex customer issues.
• Ensure adherence to SLAs and quality standards.

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5-7 years of experience in customer service or technical support management.
• Proven experience managing remote teams effectively.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk systems.
• Strong understanding of customer service principles and metrics.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze data and implement data-driven improvements.
• Experience in developing training programs for support staff.

• Lead, coach, and mentor a team of technical support representatives.
• Monitor team performance and ensure achievement of KPIs and SLAs.
• Handle and resolve escalated customer inquiries and technical issues.
• Develop and implement strategies to enhance customer satisfaction and service quality.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Create and maintain support documentation, FAQs, and knowledge base articles.
• Collaborate with other departments to resolve complex customer issues.
• Conduct regular team meetings and performance reviews.
• Ensure adherence to company policies and procedures.
• Foster a positive and productive team environment.

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 3 years of experience in customer service or technical support roles.
• At least 1 year of experience in a team lead or supervisory capacity.
• Proven ability to manage and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to understand complex products/services.
• Experience with CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid work model.
• Knowledge of troubleshooting methodologies.