What Jobs are available for Client Service in Bahrain?

Job ID: 39643

Location: Manama, BH

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 17 Sept 2025

Job Summary

As Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.

In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.

This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.

Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.

Key Responsibilities

The Client Service Manager role includes the following primary responsibilities:

• Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.
• Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.
• Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.
• Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.
• Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.
• Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.
• Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.
• Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.

Skills and Experience

Ideal candidates will possess a comprehensive set of skills and experiences, including:

• A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.
• Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.
• Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.
• Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.
• A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.
• Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.
• Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.
• Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary
As Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.

In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.

This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.

Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.

Key Responsibilities
The Client Service Manager role includes the following primary responsibilities:

• Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.
• Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.
• Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.
• Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.
• Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.
• Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.
• Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.
• Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.

Skills And Experience
Ideal candidates will possess a comprehensive set of skills and experiences, including:

• A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.
• Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.
• Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.
• Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.
• A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.
• Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.
• Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.
• Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose: -

Customer Support Engineer with strong in-bound and out-bound call answering experience. Knowledge of communications system and skills should include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints, manage issues to ensure customer satisfaction at the Response Center Department dedicated for control systems Specific to SCADA CI Server, Stardom controllers and associated networks.

Key Responsibilities & Accountabilities

• Handle all inbound calls within the dynamics of Response Center Department environment.
• Manage priorities and maintain effective results.
• Deliver excellent customer service and build customer satisfaction and loyalty.
• Provide effective and timely registration of all the cases logged / customer inquiries.
• On-Job learning to answer and close simple customer inquires
• Handover calls/inquiries after CRM registration to the Response Center Department Technical Engineer / other division contacts and follow-up for closure.
• Enhance customer experience by providing information on new products, services and solutions
• Strive for one-call resolution of customer issues.
• Complete training programs and to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Exercise strong interpersonal communication skills with customers and department personnel.
• Accept assignments with an open, cooperative, positive and team-oriented attitude

Qualification and Experience

• Bachelor' Degree in Engineering – Electronics, Electrical, Instrumentation
• Minimum 8-12 years' Experience in Process Control Systems –SCADA, stardom PLC and DCS / Safety Systems
• Yokogawa System experience ( CI, Fast tools / Centum / Prosafe RS )
• Good knowledge in network domain concept, application deployment, OT security applications and system in the network and certifications will be an added advantage

Required Competencies / skills

• Customer interaction/relationship skills
• Analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain
• Passion for customer support. Listening skill with can-do attitude
• co-ordination and interpersonal skills.
• Effective team player and proactive approach to all situations
• Service, troubleshooting methodologies with maintenance procedures of IA systems at industrial automation facilities.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process

About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.

• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.

• Strong communication and problem-solving skills.
• Ability to work under pressure and handle high workloads.
• Flexibility in working different shifts and beyond regular hours when necessary.
• A team player with adaptability to changing schedules.

Preferred Qualifications:

• Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
• Experience using Intercom (or similar customer support platforms) is a plus.
• Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
• Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

Why Join Us?

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.

• Responding to customer inquiries via phone, email, and chat.
• Resolving customer complaints and issues efficiently and effectively.
• Providing product and service information to customers.
• Processing orders, returns, and exchanges.
• Troubleshooting and resolving technical issues.
• Documenting customer interactions and feedback.
• Escalating complex issues to management or other departments.
• Gathering customer feedback to help improve products and services.
• Maintaining a high level of customer satisfaction.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Provide detailed information about products and services.
• Guide customers through processes and product usage.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate complex issues to the appropriate departments.
• Gather customer feedback and report it to management for service improvement.
• Maintain a high level of product knowledge.
• Adhere to company policies and procedures for customer service.
• Contribute to team goals and initiatives.
• Upsell or cross-sell products/services when appropriate and beneficial to the customer.
• Ensure a positive customer experience at every touchpoint.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using CRM software and helpdesk systems.
• Ability to multitask and manage time effectively.
• A positive attitude and a customer-centric approach.
• Ability to work independently and as part of a team in a remote setting.
• Typing speed of at least 40 WPM.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Guide customers through product features, setup, and usage.
• Maintain customer records and update databases with interaction details.
• Identify trends in customer issues and provide feedback to relevant teams for product and service improvements.
• Educate customers on best practices and how to maximize their use of our client's offerings.
• Process customer requests, orders, or returns as needed.
• Contribute to the development of customer support documentation, FAQs, and knowledge base articles.
• Ensure a high level of customer satisfaction and build strong customer relationships.

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Previous experience in customer service, technical support, or a related field is highly desirable.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask and manage time effectively in a busy environment.
• Adaptability and willingness to learn about new products and services.
• Team player with a positive attitude.
• Familiarity with general IT troubleshooting is an advantage.

• Lead, manage, and mentor a team of customer support specialists.
• Oversee daily customer support operations, ensuring efficient and effective service delivery.
• Handle escalated customer inquiries and provide advanced problem resolution.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor key performance indicators (KPIs) for the support team and implement performance improvement plans.
• Conduct regular training sessions and provide coaching to enhance team skills.
• Collaborate with other departments to address customer feedback and improve products/services.
• Develop and maintain customer support documentation and knowledge base articles.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Report on team performance, customer feedback, and operational trends to management.

• Respond to customer inquiries and provide timely and accurate solutions via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to products or services.
• Escalate complex issues to appropriate departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on product features, services, and policies.
• Gather customer feedback and report recurring issues to management.
• Proactively identify opportunities to improve the customer experience.
• Assist with onboarding new customers and provide necessary support.
• Collaborate with internal teams to ensure customer satisfaction.
• Stay updated on product knowledge and company services.
• Adhere to established service level agreements (SLAs).
• Handle customer complaints with professionalism and empathy.