54 Banking Customer Service jobs in Bahrain

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and cashing checks.
• Verify customer identities and transaction details to prevent fraud and ensure compliance.
• Maintain a balanced cash drawer by accurately counting and reconciling cash at the beginning and end of each shift.
• Answer customer inquiries regarding account balances, services, and bank policies.
• Promote bank products and services to customers, identifying opportunities for cross-selling.
• Refer customers to appropriate banking specialists (e.g., loan officers, investment advisors) when necessary.
• Process foreign currency exchange and other specialized transactions.
• Adhere strictly to all banking regulations, security procedures, and compliance policies.
• Maintain a high level of confidentiality regarding customer information.
• Handle customer complaints and resolve issues courteously and professionally.
• Assist customers with using ATMs, online banking, and mobile banking services.
• Maintain a professional and friendly demeanor, providing exceptional customer service at all times.
• Keep up-to-date with bank product knowledge and operational changes.
• Prepare daily transaction reports and assist with branch administrative tasks.
• Identify suspicious activities and report them according to established protocols.

• High school diploma or equivalent; a diploma or degree in Business, Finance, or a related field is a plus.
• Previous experience in customer service, retail, or cash handling is advantageous but not mandatory.
• Strong mathematical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Proficiency in basic computer applications.
• Integrity, reliability, and a strong sense of responsibility.
• Ability to work effectively as part of a team.
• Fluent in English; proficiency in Arabic is highly desirable.
• Willingness to learn and adapt to new banking technologies and procedures.

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

• Respond promptly and professionally to customer inquiries and service requests via phone, email, and chat, providing accurate and complete information.
• Actively listen to customer concerns, empathize with their situations, and effectively de-escalate any challenging interactions.
• Troubleshoot and resolve customer issues efficiently, offering appropriate solutions and alternatives where necessary.
• Document all customer interactions, inquiries, and resolutions accurately in the CRM system.
• Educate customers about products, services, and company policies, ensuring clear understanding.
• Identify and escalate complex issues to appropriate departments or senior staff for further investigation and resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.
• Collaborate with internal teams (e.g., sales, technical support, operations) to ensure seamless customer experience.
• Strive to achieve individual and team customer service quality and efficiency targets.
• Continuously learn and stay updated on product knowledge, service offerings, and company procedures.
• Participate in training sessions and team meetings to enhance skills and contribute to a collaborative environment.
• Maintain a positive and professional attitude at all times, representing the company's brand values.
• Proactively identify opportunities to improve customer service processes and contribute to a better customer journey.

• High School Diploma or equivalent; a Bachelor's degree or relevant certification is a plus.
• Minimum of 1-3 years of proven experience in a customer service or call center environment.
• Exceptional verbal and written communication skills in English; fluency in Arabic is highly advantageous.
• Strong active listening skills and ability to empathize with customer needs.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Customer-focused with a strong commitment to delivering high-quality service.
• Ability to work independently and as part of a team.
• Prior experience in (specify relevant industry, e.g., telecommunications, banking, retail) is a plus.
• Flexibility to work in shifts, including evenings and weekends, if required.

• Manage incoming customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Identify and assess customer needs to achieve satisfaction, going the extra mile to engage customers.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Collaborate with other departments to resolve complex customer issues and improve overall service delivery.
• Stay up-to-date with product knowledge, service changes, and company policies to better assist customers.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Proficiency in English required; Arabic language skills are a significant advantage.
• Tech-savvy with a good understanding of common software applications.
• Ability to work independently and as part of a hybrid team structure.
• Problem-solving aptitude with a calm and patient demeanor.