1549 Customer Service Representatives jobs in Riffa
Senior Catering Operations Manager - Remote Client Relations Lead
2110 Tubli
BHD75000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, a prestigious full-service catering company, is seeking an experienced Senior Catering Operations Manager to lead their client relations and virtual event coordination efforts. This fully remote position is ideal for a seasoned professional with a strong background in event planning, catering management, and exceptional client service skills. You will be responsible for managing client accounts, understanding their event needs, and coordinating with the culinary and logistics teams to deliver seamless and memorable catering experiences, particularly for virtual and hybrid events. The ideal candidate possesses a deep understanding of menu planning, event execution, food safety standards, and vendor management. You should be adept at utilizing digital platforms for client communication, proposal generation, and event coordination. This remote-first role demands a high degree of organization, proactive problem-solving, and the ability to build strong, lasting relationships with clients. You will act as the primary point of contact for clients, guiding them through the planning process, offering expert advice, and ensuring their vision is brought to life. Your responsibilities will include developing customized proposals, managing event budgets, and overseeing the execution of catering services from inception to completion, with a focus on remote client engagement. This is a fantastic opportunity to leverage your expertise in a flexible, remote setting and contribute to the success of a growing catering business. You will collaborate closely with chefs, event planners, and support staff to ensure flawless delivery. Your ability to anticipate client needs and provide tailored solutions will be key. The role emphasizes a commitment to excellence and a passion for creating exceptional culinary events.
Responsibilities:
Responsibilities:
- Manage and nurture client relationships, serving as the primary point of contact for event inquiries and bookings.
- Develop detailed catering proposals and custom menus based on client requirements and budgets.
- Coordinate with culinary and logistics teams to ensure seamless event execution, focusing on virtual and hybrid event needs.
- Oversee event planning processes, including timeline management and task delegation.
- Ensure adherence to food safety regulations and quality standards.
- Manage vendor relationships and procure necessary supplies and services.
- Conduct post-event follow-ups and solicit client feedback to drive continuous improvement.
- Troubleshoot and resolve any issues that arise during the planning or execution phases.
- Stay updated on catering trends, menu innovations, and event technologies.
- Contribute to the development of sales and marketing strategies for catering services.
- Minimum of 5 years of experience in catering management, event planning, or hospitality operations.
- Proven track record of successful client management and event execution.
- Strong understanding of menu development, food preparation, and presentation.
- Excellent organizational, time management, and project management skills.
- Proficiency in using CRM software and digital communication tools for remote client engagement.
- Exceptional interpersonal and communication skills, with a client-centric approach.
- Knowledge of food safety regulations and best practices.
- Ability to work independently and manage multiple projects concurrently in a remote setting.
- A passion for food, hospitality, and creating memorable experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
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Customer Service & Support Lead
2302 Tubli
BHD2200 Monthly
WhatJobs
Posted 9 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Service & Support Lead to manage customer interactions and ensure exceptional service delivery in A'ali, Northern, BH . This pivotal role involves leading a team of customer service representatives, setting performance standards, and resolving complex customer issues. You will be responsible for developing and implementing customer service policies and procedures to enhance customer satisfaction and loyalty.
Key responsibilities include training and coaching the customer support team, monitoring service quality, and analyzing customer feedback to identify areas for improvement. You will manage incoming customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses. This role also involves collaborating with other departments, such as sales and technical support, to address customer needs effectively. The ideal candidate will possess excellent communication, problem-solving, and leadership skills. A strong understanding of customer service best practices, CRM systems, and support ticketing software is essential. This is a hybrid role, offering flexibility while requiring regular on-site presence to lead and support the team. A minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity, is required.
Key Responsibilities:
Key responsibilities include training and coaching the customer support team, monitoring service quality, and analyzing customer feedback to identify areas for improvement. You will manage incoming customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses. This role also involves collaborating with other departments, such as sales and technical support, to address customer needs effectively. The ideal candidate will possess excellent communication, problem-solving, and leadership skills. A strong understanding of customer service best practices, CRM systems, and support ticketing software is essential. This is a hybrid role, offering flexibility while requiring regular on-site presence to lead and support the team. A minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity, is required.
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor customer service performance and provide regular feedback to the team.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Train new team members on customer service policies and procedures.
- Analyze customer feedback and identify trends for service improvement.
- Ensure timely and accurate responses to customer inquiries across multiple channels.
- Collaborate with other departments to address customer needs holistically.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the development of customer service resources and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 3 years of experience in customer service, with at least 1 year in a lead or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and customer support tools.
- Strong leadership and team management abilities.
- Ability to handle stressful situations and customer complaints professionally.
- Customer-focused with a passion for delivering excellent service.
- Understanding of hybrid work models and team collaboration.
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1
Customer Support Representative
00970 Tubli
BHD18 Hourly
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and friendly Customer Support Representative to join their team. This role is offered on a hybrid basis, combining remote work flexibility with occasional in-office collaboration. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Key responsibilities include handling customer calls, emails, and chat messages with professionalism and efficiency, troubleshooting problems, and escalating complex issues to appropriate departments. You will maintain accurate records of customer interactions and feedback. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask. Previous experience in customer service or a related field is a plus, though not strictly required. Proficiency in using customer support software and basic computer applications is necessary. You should be able to work independently and as part of a team, adapting to changing priorities and customer needs. Our client values a customer-centric approach and is committed to providing exceptional service. This is an excellent opportunity to gain valuable experience in a supportive and dynamic work environment, contributing directly to customer satisfaction and loyalty. The hybrid nature of this role allows for a balanced approach to work, blending the convenience of remote work with the benefits of in-person teamwork. You will be an integral part of a team dedicated to exceeding customer expectations and building lasting relationships.
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2
Customer Support Representative
789 BH Tubli
BHD20 Hourly
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Posted 3 days ago
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Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join their team in **Isa Town, Southern, BH**. This hybrid role offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of customer satisfaction across multiple communication channels, including phone, email, and in-person interactions. The ideal candidate will possess excellent communication and interpersonal skills, a positive attitude, and the ability to handle customer concerns with empathy and professionalism. Responsibilities include providing accurate information about products and services, troubleshooting customer problems, processing orders and returns, and escalating complex issues to supervisors when necessary. You will also maintain detailed customer records in the CRM system and contribute to improving customer service processes. Strong organizational skills and the ability to manage time effectively are crucial for balancing in-office duties with remote responsibilities. Our client values teamwork and provides comprehensive training to ensure all representatives are well-equipped to handle diverse customer needs. If you are a people-person looking for a role where you can make a real difference in customer experiences, we encourage you to apply. This position offers a great opportunity to grow within a customer-focused organization.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
10743 Riffa, Southern
BHD45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client-facing team. As the first point of contact for many customers, you will be responsible for providing exceptional service, resolving inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and a strong understanding of the products/services offered. The ideal candidate is passionate about helping others and thrives in a collaborative, customer-centric environment.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, benefits, and usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company policies and procedures, ensuring consistent service delivery.
- Collaborate with team members to share knowledge and best practices.
- Contribute to building a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with the company's industry is an advantage.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
BH2 5AS Tubli
BHD55000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, a fast-growing e-commerce platform, is looking for a dedicated Customer Support Specialist to join their team. This hybrid role offers the flexibility to work both remotely and from our office in Zallaq, Southern, BH , providing you with a balanced work environment. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires a compassionate and efficient individual with excellent communication skills and a passion for helping others. You will be responsible for managing customer interactions across various channels, including phone, email, and chat, and contributing to the continuous improvement of our customer service processes.
Key Responsibilities:
The ideal candidate will have a high school diploma or equivalent, with some college education being a plus. Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using CRM software and other customer support tools is beneficial. You should be empathetic, patient, and customer-focused, with the ability to manage multiple tasks simultaneously. A willingness to learn and adapt to new systems and processes is key. This role offers a mix of remote work and in-office presence in our Zallaq, Southern, BH office, requiring occasional visits for team meetings and training.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges efficiently.
- Document customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Gather customer feedback and share insights with relevant teams to enhance products and services.
- Assist with customer onboarding and account management.
- Collaborate with team members to achieve departmental goals and service level agreements (SLAs).
- Maintain a high level of product knowledge and understanding of company offerings.
- Participate in training sessions to stay updated on new features and procedures.
- Adhere to company policies and procedures in all customer interactions.
The ideal candidate will have a high school diploma or equivalent, with some college education being a plus. Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using CRM software and other customer support tools is beneficial. You should be empathetic, patient, and customer-focused, with the ability to manage multiple tasks simultaneously. A willingness to learn and adapt to new systems and processes is key. This role offers a mix of remote work and in-office presence in our Zallaq, Southern, BH office, requiring occasional visits for team meetings and training.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
101 Tubli
BHD58000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to guide their customer service team in Sitra, Capital, BH . This hybrid role offers a blend of remote flexibility and in-office collaboration. You will be responsible for overseeing daily customer support operations, ensuring prompt and effective resolution of customer inquiries and issues. Key duties include managing a team of support agents, providing training and coaching, monitoring performance metrics, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate will possess exceptional leadership skills, a deep understanding of customer service best practices, and strong problem-solving abilities. Experience with CRM systems and customer support software is essential. You will act as a point of escalation for complex customer issues and contribute to the development of support policies and procedures. A Bachelor's degree in Business Administration or a related field, along with 5-7 years of experience in customer service, including at least 2 years in a supervisory or lead role, is required. Excellent communication, interpersonal, and conflict-resolution skills are paramount. This is a great opportunity to shape the customer experience and lead a dedicated team towards achieving outstanding service levels.
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6
Customer Support Specialist
3001 Riffa, Southern
BHD28000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is looking for a dedicated Customer Support Specialist to provide exceptional service to their valued customers. This hybrid role offers a blend of remote work flexibility and in-office collaboration, based in **Riffa, Southern, BH**. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and guiding users through product features. Responsibilities include responding to customer queries via phone, email, and chat, diagnosing and resolving technical problems, escalating complex issues to appropriate teams, and documenting customer interactions. The ideal candidate is patient, empathetic, and possesses excellent communication skills. A passion for helping others and a proactive approach to problem-solving are essential. You will work closely with product and engineering teams to identify common customer pain points and contribute to product improvements. Training on our client's proprietary systems and products will be provided. This role requires a detail-oriented individual who can manage multiple tasks simultaneously while maintaining a high level of customer satisfaction. The ability to work effectively both independently and as part of a team is crucial. This position offers a great opportunity to grow within a supportive environment and contribute to a positive customer experience. Candidates should be comfortable with standard office productivity software and possess basic technical troubleshooting abilities. This is a fantastic opportunity for someone looking to make a significant impact in customer satisfaction and build a career in a growing industry. Embrace the dynamic nature of customer support and help our client achieve new heights of client loyalty.
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7
Customer Support Lead
23456 Tubli
BHD30 Hourly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and motivated Customer Support Lead to manage and enhance the customer service experience for users of our cutting-edge products and services, based in **Sitra, Capital, BH**. This role is crucial in ensuring customer satisfaction, resolving complex issues, and leading a team of dedicated customer service professionals. You will be responsible for setting the tone for exceptional customer interactions, developing and implementing support strategies, and identifying areas for service improvement. The ideal candidate will possess a keen understanding of customer service principles and a proven track record of success in a similar role.
Key responsibilities include training and mentoring customer support representatives, monitoring team performance, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer inquiries, investigate and resolve complex technical or service-related issues, and collaborate with other departments, such as product development and sales, to address customer feedback and systemic problems. Developing and maintaining comprehensive knowledge base articles, FAQs, and support documentation will also be a significant part of your role. You will analyze customer support data to identify trends, generate reports on key performance indicators (KPIs), and recommend improvements to processes and tools.
The successful candidate must have outstanding communication, interpersonal, and problem-solving skills. A background in customer service management, technical support, or a related field is required. Experience with customer relationship management (CRM) software and ticketing systems is essential. Ability to work effectively in a hybrid environment, balancing on-site collaboration with remote flexibility, is key. You should be adept at motivating a team, fostering a positive work environment, and driving continuous improvement. Join our dynamic team in **Sitra, Capital, BH** and play a vital role in shaping our customer support operations. We are looking for an individual who is passionate about customer advocacy and dedicated to delivering outstanding service.
Key responsibilities include training and mentoring customer support representatives, monitoring team performance, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer inquiries, investigate and resolve complex technical or service-related issues, and collaborate with other departments, such as product development and sales, to address customer feedback and systemic problems. Developing and maintaining comprehensive knowledge base articles, FAQs, and support documentation will also be a significant part of your role. You will analyze customer support data to identify trends, generate reports on key performance indicators (KPIs), and recommend improvements to processes and tools.
The successful candidate must have outstanding communication, interpersonal, and problem-solving skills. A background in customer service management, technical support, or a related field is required. Experience with customer relationship management (CRM) software and ticketing systems is essential. Ability to work effectively in a hybrid environment, balancing on-site collaboration with remote flexibility, is key. You should be adept at motivating a team, fostering a positive work environment, and driving continuous improvement. Join our dynamic team in **Sitra, Capital, BH** and play a vital role in shaping our customer support operations. We are looking for an individual who is passionate about customer advocacy and dedicated to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
789 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and customer-focused Customer Support Specialist to join their team in Riffa, Southern, BH . This role adopts a hybrid work model, combining the benefits of in-office collaboration and support with the flexibility of remote work. The ideal candidate will be passionate about providing exceptional service, resolving customer inquiries efficiently, and contributing to a positive customer experience. You will be the primary point of contact for customers, addressing their needs via multiple communication channels.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate information about products, services, and company policies.
- Guide customers through technical troubleshooting steps and product usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and report trends in customer feedback and issues to inform service improvements.
- Proactively engage with customers to ensure satisfaction and build loyalty.
- Contribute to the development and maintenance of helpdesk knowledge base articles.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Strive to meet and exceed performance targets for response times and customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and empathetic under pressure.
- Good organizational skills and attention to detail.
- Familiarity with (Specific industry product/service - e.g., software, electronics) is an advantage.
- Ability to work independently and collaboratively in a hybrid environment.
- A positive attitude and a genuine desire to help others.
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