1549 Customer Service Representatives jobs in Riffa
Senior Catering Operations Manager - Remote Client Relations Lead
Posted 5 days ago
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Responsibilities:
- Manage and nurture client relationships, serving as the primary point of contact for event inquiries and bookings.
- Develop detailed catering proposals and custom menus based on client requirements and budgets.
- Coordinate with culinary and logistics teams to ensure seamless event execution, focusing on virtual and hybrid event needs.
- Oversee event planning processes, including timeline management and task delegation.
- Ensure adherence to food safety regulations and quality standards.
- Manage vendor relationships and procure necessary supplies and services.
- Conduct post-event follow-ups and solicit client feedback to drive continuous improvement.
- Troubleshoot and resolve any issues that arise during the planning or execution phases.
- Stay updated on catering trends, menu innovations, and event technologies.
- Contribute to the development of sales and marketing strategies for catering services.
- Minimum of 5 years of experience in catering management, event planning, or hospitality operations.
- Proven track record of successful client management and event execution.
- Strong understanding of menu development, food preparation, and presentation.
- Excellent organizational, time management, and project management skills.
- Proficiency in using CRM software and digital communication tools for remote client engagement.
- Exceptional interpersonal and communication skills, with a client-centric approach.
- Knowledge of food safety regulations and best practices.
- Ability to work independently and manage multiple projects concurrently in a remote setting.
- A passion for food, hospitality, and creating memorable experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
Customer Service & Support Lead
Posted 9 days ago
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Job Description
Key responsibilities include training and coaching the customer support team, monitoring service quality, and analyzing customer feedback to identify areas for improvement. You will manage incoming customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses. This role also involves collaborating with other departments, such as sales and technical support, to address customer needs effectively. The ideal candidate will possess excellent communication, problem-solving, and leadership skills. A strong understanding of customer service best practices, CRM systems, and support ticketing software is essential. This is a hybrid role, offering flexibility while requiring regular on-site presence to lead and support the team. A minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity, is required.
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor customer service performance and provide regular feedback to the team.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Train new team members on customer service policies and procedures.
- Analyze customer feedback and identify trends for service improvement.
- Ensure timely and accurate responses to customer inquiries across multiple channels.
- Collaborate with other departments to address customer needs holistically.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the development of customer service resources and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 3 years of experience in customer service, with at least 1 year in a lead or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and customer support tools.
- Strong leadership and team management abilities.
- Ability to handle stressful situations and customer complaints professionally.
- Customer-focused with a passion for delivering excellent service.
- Understanding of hybrid work models and team collaboration.
Customer Support Representative
Posted 2 days ago
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Customer Support Representative
Posted 3 days ago
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Customer Support Specialist
Posted 3 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate and effective solutions.
- Educate customers on product features, benefits, and usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Proactively identify opportunities to enhance the customer experience.
- Adhere to company policies and procedures, ensuring consistent service delivery.
- Collaborate with team members to share knowledge and best practices.
- Contribute to building a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-first attitude.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
- Familiarity with the company's industry is an advantage.
Customer Support Specialist
Posted 5 days ago
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges efficiently.
- Document customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and loyalty.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- Gather customer feedback and share insights with relevant teams to enhance products and services.
- Assist with customer onboarding and account management.
- Collaborate with team members to achieve departmental goals and service level agreements (SLAs).
- Maintain a high level of product knowledge and understanding of company offerings.
- Participate in training sessions to stay updated on new features and procedures.
- Adhere to company policies and procedures in all customer interactions.
The ideal candidate will have a high school diploma or equivalent, with some college education being a plus. Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. Proficiency in using CRM software and other customer support tools is beneficial. You should be empathetic, patient, and customer-focused, with the ability to manage multiple tasks simultaneously. A willingness to learn and adapt to new systems and processes is key. This role offers a mix of remote work and in-office presence in our Zallaq, Southern, BH office, requiring occasional visits for team meetings and training.
Customer Support Lead
Posted 8 days ago
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Customer Support Specialist
Posted 8 days ago
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Customer Support Lead
Posted 8 days ago
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Job Description
Key responsibilities include training and mentoring customer support representatives, monitoring team performance, and ensuring adherence to service level agreements (SLAs). You will handle escalated customer inquiries, investigate and resolve complex technical or service-related issues, and collaborate with other departments, such as product development and sales, to address customer feedback and systemic problems. Developing and maintaining comprehensive knowledge base articles, FAQs, and support documentation will also be a significant part of your role. You will analyze customer support data to identify trends, generate reports on key performance indicators (KPIs), and recommend improvements to processes and tools.
The successful candidate must have outstanding communication, interpersonal, and problem-solving skills. A background in customer service management, technical support, or a related field is required. Experience with customer relationship management (CRM) software and ticketing systems is essential. Ability to work effectively in a hybrid environment, balancing on-site collaboration with remote flexibility, is key. You should be adept at motivating a team, fostering a positive work environment, and driving continuous improvement. Join our dynamic team in **Sitra, Capital, BH** and play a vital role in shaping our customer support operations. We are looking for an individual who is passionate about customer advocacy and dedicated to delivering outstanding service.
Customer Support Specialist
Posted 13 days ago
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Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate information about products, services, and company policies.
- Guide customers through technical troubleshooting steps and product usage.
- Escalate complex issues to appropriate departments and follow up to ensure resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and report trends in customer feedback and issues to inform service improvements.
- Proactively engage with customers to ensure satisfaction and build loyalty.
- Contribute to the development and maintenance of helpdesk knowledge base articles.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Strive to meet and exceed performance targets for response times and customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to remain calm and empathetic under pressure.
- Good organizational skills and attention to detail.
- Familiarity with (Specific industry product/service - e.g., software, electronics) is an advantage.
- Ability to work independently and collaboratively in a hybrid environment.
- A positive attitude and a genuine desire to help others.