992 Customer Service Representatives jobs in Riffa

The FX & Local Markets businesses operate on a global 24-hour basis covering trading centers in Asia Pacific, Europe and North America.

The Client Services team executes onboarding of Citi’s clients for these businesses primarily through Citi’s proprietary FX trading platforms. Services provided by the desk involve interaction with external institutional clients across client segments on client profile maintenance, usage of platforms, issue and query management, as well as related support to internal Sales teams.

The purpose of this role will be to provide the first line of support to external institutional clients on Citi’s FX platforms, onboard those clients on Citi’s proprietary e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the overall customer experience and relationship with Citi.

Key Responsibilities:
Provide world-class onboarding and maintenance support to a geographically diverse institutional user base
Develop an in-depth knowledge of the fundamentals of FX/ FX Sales and Trading business and the dealing lifecycle in so much as how it benefits clients
Work with unit SMEs on various client/platform onboarding related processes, as well as with multiple levels of management during BAU risk oversight
Ensure all client issues raised during the shift are tracked and resolved closely with the controls and governance manager, leads, and other key stakeholders to prioritize resolution
Handle high risk requests for clients immediately and ensure they are escalated and socialized with the right stakeholders
Analyzes emerging exceptions and usage trends for clients, risks and work with product and tech partners on solution designs to mitigate business impact by leveraging expert analytical and technical skills.
Ensure there is a clear and distinct focus on platinum clients as regards prioritization, handling, escalation and communication
Coordinate issue and corrective action management processes, identifying root causes, impacts to business, and steps required. Monitor progress of corrective action plans. Provide appropriate guidance back to clients.
Coordinate alignment and optimization of unit processes across regions, with the assistance of the unit controls and governance manager, and leads.
Work with governance and controls manager and leads to identify, escalate and track key risk indicators
Manage the client services mailbox by way of prioritization and task assignment as required
Ensure all incoming requests are then ticketed and tracked on the appropriate technology tools

Collate customer feedback on our platforms and ensure they are translated into new class-leading initiatives on process and system optimization where applicable.

Development Value:
Opportunity to work as part of a truly global team, with oversight from experienced business managers.
Training on FX products and processes from a well-established team.
Visibility to clients and senior management especially when you are recognized as an expert in the field.

Career growth opportunities within an organization recognized as the world’s leading FX provider, having not just one but two class-leading FX trading platforms

Knowledge/Experience:
Intermediate business knowledge/ understanding of financial markets and products.
Experience in leading and managing a small team with ability to lead, coach and develop direct reports.
Experience in customer services processes, handling a large volume of client queries.

Strong process awareness of what could be termed as high risk within a given business process, and the ability to independently manage incidents, problems and customer

**Skills**:Drives key business initiatives/programs
Drives or supports timely and quality delivery of issues and action plans.
Drives the identification of risk areas, leads and performs risk assessments to deep dive into processes, risks and controls.
Exceptional interpersonal and communication skills
Ability to promote positive work relationships
Ability to think clearly, analyze and resolve problems with good judgment
Displays a flexible, positive, pro-active attitude to work
Understand criticality and core concepts of information security and operational risk/controls
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

1. High school diploma or equivalent is required; a degree in a related field is a plus.
2. Prior experience in a customer service or call center role is preferred.
3. Strong communication skills, both verbal and written.
4. Ability to handle stressful situations and manage customer expectations effectively.
5. Proficient in using computer systems and CRM software.
6. Fluency in Arabic is preferred; knowledge of English is an advantage.

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About The Role

Job Purpose:

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
  
  

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer’s trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.
  
  

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.
  
  

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.
  
  

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV

#J-18808-Ljbffr

**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.

We strive for excellent leadership to lead business and people together. We believe people learn and develop best when they perform and deliver in the real world.

**Job description**
- Ensure the satisfaction of all customers who contact us by identifying their needs and offering simple, effective solutions to their enquiries.
- Use knowledge of the IKEA range, services we offer, and how our processes work and take responsibility for gathering the specific information from our customers, which will assist our stores to improve our customers’ total shopping experience.
- Take ownership for resolving my customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
- Maintain an empathetic and understanding approach when customers are angry and upset by their shopping experience to date and remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.
- Take responsibility for up-dating the system with file notes to ensure that my colleagues and manager know what has been agreed and can answer further enquiries from my customer easily and knowledgably.
- Listening to my customers and anticipating their needs, promoting our products and services in order to improve their home-to-home shopping experience.
- Understand the impact of service time responses on our customers’ level of satisfaction and work both individually and with my colleagues to ensure that we match our agreed service levels.

**Qualification**
- Good communication skills and the ability to build rapport with the customer
- Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations
- Experience of working in a fast-paced environment
- Previous customer service experience, ideally in a contact center
- Computer Literacy with good proficiency and navigation skills

**More Information**
As part of a new store team in a new country, you will have to work temporarily at IKEA Saudi Store as part of your on-boarding process

استخدم الذكاء الاصطناعي لتقييم مدى ملاءمتك وتلقي مشورة مستندة إلى الذكاء الاصطناعي حول هذه الوظيفة وميزات حصرية أخرى.

نوع التوظيف

• دوام كامل

المهام الوظيفية

• تكنولوجيا المعلومات

المجالات

• الخدمات والاستشارات في مجال تكنولوجيا المعلومات

تزيد الترشيحات من فرصك في الوصول لمقابلة الوظيفة في شركة VAM Systems إلى الضعف.

احصل على إشعارات عندما يتم نشر وظيفة جديدة.

نكشف عن معرفة المجتمعات بشكل جديد. يضيف الخبراء بيانات مباشرة في كل مقال بدأ بمساعدة الذكاء الاصطناعي.

#J-18808-Ljbffr

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

Qualifications

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally
• Assist with debt collection efforts from delinquent clients
• Manage accounts receivable, including invoicing, follow-ups, and payment processing
• Collaborate with the finance team to ensure timely collection of payments
• Maintain accurate and detailed records of customer interactions and payment transactions
• Provide feedback on customer service and collection processes for continuous improvement
• Adhere to company policies, procedures, and regulatory requirements
  
  

Qualifications

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

• Previous experience in customer service and/or collections preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and other relevant tools
• Ability to work effectively both independently and as part of a team
• Knowledge of accounts receivable management and debt collection practices is a plus
  
  

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Non-profit Organizations

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#J-18808-Ljbffr

Join our dedicated team as a Customer Support Lead in **Tubli, Capital, BH**. This role is instrumental in ensuring exceptional customer service delivery and fostering strong client relationships. You will be a key point of contact for customer inquiries, providing timely and effective solutions. This is a hybrid role, offering a balance between in-office collaboration and remote flexibility.

Responsibilities:

• Lead and mentor a team of customer support representatives, providing guidance, training, and performance feedback.
• Manage inbound customer inquiries via phone, email, and chat, resolving issues efficiently and professionally.
• Develop and implement customer support policies and procedures to enhance service quality.
• Monitor customer feedback and service metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments to address complex customer issues and ensure a seamless customer experience.
• Maintain accurate customer records and documentation in the CRM system.
• Handle escalated customer complaints and ensure satisfactory resolution.
• Contribute to the development of self-service support resources, such as FAQs and knowledge base articles.
• Stay up-to-date with product knowledge and company updates to provide accurate information to customers.
• Participate in team meetings and contribute to a positive and collaborative work environment.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management skills.
• Experience in a hybrid work environment is a plus.
• Knowledge of the local market and customer expectations in **Tubli, Capital, BH** is advantageous.

Our client is looking for an empathetic and efficient Customer Support Specialist to join their growing team. This role is crucial in ensuring customer satisfaction by providing timely and effective assistance across various channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and offering solutions. This hybrid role offers a balance between in-office collaboration and remote flexibility, located in the accessible area of Hidd, Muharraq, BH .

As a Customer Support Specialist, your primary responsibility will be to deliver an exceptional customer experience. This involves actively listening to customer needs, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. You will be expected to maintain a high level of professionalism, patience, and product knowledge. Your contributions will directly impact customer loyalty and brand reputation. We seek individuals who are passionate about helping others and possess excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently, providing clear and concise solutions.
• Educate customers on product features and functionalities.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate technical teams or supervisors.
• Identify trends in customer issues and provide feedback to product development teams.
• Follow communication protocols and company policies.
• Contribute to the creation of help center articles and FAQs.
• Gather customer feedback to identify areas for service improvement.
• Build rapport with customers and foster positive relationships.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction and response times.
• Assist with order processing and account management inquiries.
• Handle customer complaints with empathy and a focus on resolution.
• Stay updated on product knowledge and company updates.
• Participate in team meetings and training sessions.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and patient under pressure.
• Strong organizational and time management skills.
• Familiarity with common software and technology.
• Team-oriented with the ability to work independently.
• A genuine desire to help customers.
• Adaptability to changing work environments and customer needs.
• Understanding of customer service best practices.

Join our client's dedicated team and contribute to an outstanding customer support experience. We offer a competitive salary and benefits, with opportunities for growth.