22 Front End jobs in Bahrain

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork #J-18808-Ljbffr

Overview

Company Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Each property offers unique experiences yet shares a collective commitment to being extraordinary and mindful of local environments and communities.

Job Title
Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering exceptional service and creating a welcoming atmosphere. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for providing top-tier guest service. This role requires attention to detail, multitasking abilities, and a guest-focused approach to ensure a seamless check-in and check-out experience.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Guest Service Excellence: greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. Handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Address guest inquiries, requests, and concerns promptly and professionally to maintain high levels of guest satisfaction throughout their stay.
• Operational Support: manage reservations, room assignments, and special guest requests, ensuring details are accurate. Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals. Maintain accurate guest information in the property management system (PMS) to ensure smooth operations.
• Administrative Support: process guest payments and ensure billing accuracy. Handle guest complaints and resolve issues in a professional and timely manner. Assist in preparing daily reports, including occupancy, arrivals, and departures, to keep the team informed and operations running smoothly.
• Team Collaboration: work closely with other departments such as housekeeping and maintenance to ensure a seamless and memorable guest experience. Collaborate with the front office team to meet operational needs and exceed guest expectations.
• Health, Safety, and Compliance: adhere to health, safety, and resort policies to ensure a secure environment for guests and staff. Maintain compliance with resort regulations, guest confidentiality protocols, and industry standards to support smooth operations.

Qualifications

• Experience: Previous experience in a similar role within the hospitality industry is preferred.
• Communication Skills: Strong verbal and written communication skills in English; Arabic is a plus.
• Customer Service Focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Technical Proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
• Professionalism: A professional, approachable, and friendly demeanor.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES

#J-18808-Ljbffr

Job Overview

The Receptionist is the first point of contact for patients, families, visitors, and staff at the healthcare facility. The role requires providing a welcoming, professional, and supportive environment by managing front desk operations, handling inquiries, coordinating appointments, and ensuring smooth communication between departments. The Receptionist will play an important role in enhancing the patient and visitor experience.

Key Responsibilities

• Greet and welcome patients, families, visitors, and staff in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls promptly and professionally.
• Manage front desk operations including patient check-in, appointment scheduling, and visitor logs.
• Provide accurate information regarding hospital services, facilities, and processes.
• Assist in the coordination of patient admissions and discharges in collaboration with the nursing and administration teams.
• Handle incoming and outgoing correspondence (emails, letters, courier packages).
• Maintain cleanliness and organization of the reception area at all times.
• Ensure confidentiality of patient information in line with hospital policies and Bahrain labor/health regulations.
• Support administrative functions including filing, record keeping, photocopying, and data entry.
• Escalate patient or visitor concerns to the appropriate department for prompt resolution.
• Liaise with security, housekeeping, and facility management teams to ensure smooth front office operations.
• Assist in emergency protocols by guiding visitors and patients as needed.

Qualifications & Experience

• High school diploma or bachelor’s degree preferred.
• Minimum 2–3 years’ experience as a receptionist or front desk executive, preferably in a healthcare or hospitality setting.
• Proficiency in MS Office Suite and basic knowledge of hospital management systems (ERP/HIS experience preferred).
• Strong communication skills in Arabic and English.
• Knowledge of customer service best practices.

Key Skills

• Excellent interpersonal and communication skills.
• Professional appearance and behavior.
• Ability to multitask, prioritize, and remain calm under pressure.
• Strong organizational and time management skills.
• Sensitivity to patient needs and cultural awareness.

#J-18808-Ljbffr

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

#J-18808-Ljbffr

Join to apply for the Front Desk Agent role at Downtown Rotana

We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Qualifications and Experience

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality

#J-18808-Ljbffr

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a prominent establishment in the hospitality sector, is seeking a dynamic and customer-focused Front Office Manager to lead their guest services team in Hamad Town, Northern, BH . This role is pivotal in ensuring an exceptional guest experience from arrival to departure. The Front Office Manager will be responsible for overseeing daily front desk operations, managing staff performance, implementing service standards, and handling guest inquiries and issues with professionalism and efficiency. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of hotel operations and customer service best practices. This position requires a proactive approach to problem-solving and a commitment to maintaining the highest standards of service excellence.

Key Responsibilities:

• Supervise and coordinate the activities of the front desk staff, including receptionists, bell staff, and concierges.
• Ensure efficient check-in and check-out processes, optimizing guest satisfaction.
• Train, mentor, and motivate front office personnel to deliver outstanding service.
• Develop and implement operational policies and procedures for the front office department.
• Manage guest relations, addressing complaints and resolving issues promptly and effectively.
• Oversee room inventory and manage reservations to maximize occupancy and revenue.
• Collaborate with other hotel departments (e.g., Housekeeping, F&B, Sales) to ensure seamless guest service.
• Monitor and analyze front office performance metrics, identifying areas for improvement.
• Ensure the front desk area is well-maintained, presentable, and equipped with necessary supplies.
• Implement and adhere to all hotel standards, policies, and procedures, including safety and security protocols.

Qualifications:

• Proven experience as a Front Office Manager or in a similar supervisory role within the hospitality industry.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Knowledge of hotel operations, service standards, and guest relations management.
• Ability to remain calm and professional under pressure.
• Flexibility to work varied shifts, including weekends and holidays.
• A passion for delivering exceptional customer service.
• Fluency in English and Arabic is a strong asset.

This role offers a competitive salary, benefits, and the chance to be part of a renowned hospitality brand. The hybrid nature of this role allows for a balance between strategic planning and hands-on team leadership.

Our client, a distinguished leader in the hospitality sector, is seeking a proactive and experienced Front Desk Supervisor to oversee operations at their premier establishment in Salmabad, Northern, BH . This critical role ensures guests receive exceptional service from arrival to departure, managing the front desk team and ensuring smooth daily operations. The ideal candidate will possess outstanding customer service skills, strong leadership abilities, and a deep understanding of hotel management systems.

Key Responsibilities:

• Supervise and train front desk staff, including receptionists and concierges, ensuring high standards of service.
• Manage guest check-ins and check-outs efficiently, handling reservations and room assignments.
• Address guest inquiries, concerns, and complaints promptly and professionally, striving for guest satisfaction.
• Oversee the daily operations of the front desk, ensuring all tasks are completed accurately and on time.
• Maintain a high level of knowledge about hotel services, facilities, and local attractions to assist guests.
• Implement and enforce hotel policies and procedures.
• Manage room inventory and availability, coordinating with the housekeeping and maintenance departments.
• Process payments, handle cash, and ensure the accuracy of billing.
• Generate daily reports on occupancy, revenue, and guest feedback.
• Develop and implement strategies to enhance the guest experience and increase guest loyalty.
• Handle emergency situations calmly and effectively.
• Conduct regular team meetings to discuss performance, upcoming events, and operational updates.
• Ensure the lobby and front desk area are maintained in a pristine and welcoming condition.
• Contribute to team efforts by accomplishing related results as needed.

Qualifications:

• Proven experience as a Front Desk Supervisor or in a similar supervisory role within the hospitality industry.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management capabilities.
• Proficiency with property management systems (PMS) such as Opera, Fidelio, or similar.
• Knowledge of booking systems and reservation software.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time management skills.
• Strong problem-solving abilities and decision-making skills.
• A flexible schedule, including availability for evenings, weekends, and holidays.
• High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• Fluency in English is essential; knowledge of other languages is an advantage.

This role offers a significant opportunity to contribute to a renowned hospitality brand, working in a dynamic environment located in the accessible area of Salmabad, Northern, BH . Join our client and lead the way in delivering unparalleled guest experiences.

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.