665 Junior Engineers jobs in Bahrain

Sphere Global Solutions is actively seeking highly skilled and reliable Media Service Engineers to join our onsite team on a contract basis. This position is designed for professionals with exceptional expertise in both fiber optic and copper cabling , who can operate in high-pressure sporting event environments where every second counts. This is a role for problem-solvers who thrive under pressure, adapt quickly to challenges, and consistently deliver outstanding results.

If you’re passionate about live event technology and possess the technical expertise to ensure seamless operations, we want to hear from you.

• Fiber and Copper Cabling Installation & Maintenance
  • Install, terminate, and test fiber optic and copper cabling to the highest industry standards.
  • Ensure installations are precise, efficient, and aligned with client specifications.
• Collaborate with event coordinators, technical teams, and other stakeholders to guarantee seamless execution.
• Act as the onsite expert for all cabling-related queries during events.
• Diagnose and resolve technical issues swiftly in dynamic, high-pressure environments, ensuring minimal downtime.
• Implement proactive troubleshooting measures to mitigate potential disruptions.
• Cabling System Planning
  • Design, route, and implement cabling systems to optimize connectivity and minimize interference or disruptions.
  • Assess and adapt plans in real time to accommodate venue constraints or last-minute changes.
• Timely Delivery
  • Consistently meet strict project deadlines without compromising quality or safety standards.
• Documentation
  • Maintain detailed records of cabling layouts, testing results, and any system adjustments for post-event analysis and future reference.
  • Ensure documentation is clear, comprehensive, and up to date.

• Technical Expertise : Demonstrable experience in fiber optic and copper cabling installation, termination, and maintenance.
• Problem-Solving Skills : Strong ability to diagnose and resolve complex technical issues under pressure.
• Event Experience : Proven track record in high-pressure environments, such as live events, sporting venues, conferences, or critical infrastructure projects.
• Technical Proficiency : Skilled in splicing, terminating, and testing cabling using industry-standard tools and techniques.
• Attention to Detail : Commitment to precision and delivering high-quality results.
• Team Collaboration : Ability to work independently and as part of a team, ensuring smooth collaboration with event and technical staff.
• Safety Standards : Solid understanding of health and safety protocols in cabling operations.

• Certifications : Formal certifications in Fiber Optic Technology or equivalent (e.g., FOA , BICSI ).
• Tool Familiarity : Experience using a variety of fiber optic and copper cabling equipment and testing tools.
• Project Agility : Proven ability to adapt to evolving project requirements and deliver exceptional results within tight deadlines.
• Advanced Skills : Knowledge of advanced cabling techniques and emerging technologies in the fiber and copper cabling industry.
• Why Join Us?
  • Work on world-class sporting events and high-profile projects where your expertise will make a direct impact.
  • Collaborate with an exceptional team of professionals dedicated to delivering excellence.
  • Experience the thrill of operating in fast-paced, dynamic environments where every second counts.

  Stay Connected!

  • Follow us on LinkedIn for the latest updates and career opportunities: LinkedIn Page .
  • Subscribe to our newsletter on our homepage for insights, news, and updates: Visit our Website .

This role offers a unique opportunity for skilled professionals to work at the forefront of live event technology. If you have what it takes to meet the challenge and contribute to our team’s success, apply now!

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We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Respond to and resolve technical support requests from end-users promptly and professionally.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Provide clear and concise instructions to users for issue resolution.
• Install, configure, and maintain hardware and software systems.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate senior technical staff.
• Assist in the creation and maintenance of technical documentation and FAQs.
• Educate users on best practices for technology usage and security.
• Monitor system performance and identify potential issues.
• Contribute to a positive and supportive team environment.

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and networking fundamentals.
• Experience with remote desktop support tools and techniques.
• Proficiency in troubleshooting hardware and software issues.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with ticketing systems (e.g., Jira, Zendesk) is highly desirable.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• A strong desire to help others and a patient demeanor.

• Provide first-level technical support to users experiencing hardware, software, or network issues.
• Diagnose and troubleshoot a wide range of technical problems, documenting solutions effectively.
• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely manner.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain a detailed record of customer interactions and technical issues in the ticketing system.
• Contribute to the development of a knowledge base with FAQs and troubleshooting guides.
• Identify recurring technical issues and suggest improvements to products or processes.
• Assist with software installations, configurations, and updates.
• Provide basic training on product usage to end-users.
• Ensure customer satisfaction by delivering exceptional support services.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Stay updated on product knowledge and technical advancements.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
• Minimum of 2 years of experience in technical support or a customer service role with a technical focus.
• Proficiency in troubleshooting common operating system issues (Windows, macOS).
• Familiarity with hardware, software, and network troubleshooting.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and a customer-centric attitude.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with specific software or hardware relevant to the company's products is highly desirable.
• Ability to multitask and prioritize tasks efficiently.

• Lead, train, and mentor a team of technical support professionals to ensure high-quality customer service.
• Manage daily support operations, including ticket assignment, workload balancing, and escalation management.
• Serve as a point of escalation for complex technical issues, providing expert resolution.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support performance metrics (e.g., response times, resolution rates, customer satisfaction) and implement strategies for improvement.
• Collaborate with product development and engineering teams to provide feedback on product issues and enhancement requests.
• Ensure timely and accurate communication with customers regarding issue status and resolution.
• Identify trends in customer issues and proactively suggest solutions or product improvements.
• Conduct regular team meetings to discuss performance, challenges, and best practices.
• Contribute to the development and implementation of support policies and procedures.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Proven experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong understanding of operating systems, network protocols, and common software applications.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to manage and motivate a team effectively.
• Experience in (Specify relevant industry, e.g., SaaS, enterprise software, hardware support) is a plus.

• Lead and manage a team of technical support specialists.
• Oversee daily helpdesk operations and ticket resolution.
• Ensure timely and high-quality technical support for customers.
• Monitor support metrics and implement strategies for improvement.
• Develop and deliver training programs for support staff.
• Create and maintain technical documentation and knowledge base articles.
• Identify trends in support issues and provide feedback to product teams.
• Manage escalations and resolve complex technical problems.
• Foster a positive and collaborative team environment.
• Contribute to the development and refinement of support processes.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
• Strong technical knowledge of operating systems, networks, and software applications.
• Experience with ITIL best practices and helpdesk ticketing systems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Proven leadership and team management abilities.
• Strong customer service orientation and communication skills.
• Ability to work effectively in a hybrid work environment.

• Respond to customer inquiries and technical issues via email, chat, and phone in a timely and professional manner.
• Diagnose and troubleshoot software-related problems, providing clear and concise solutions.
• Guide users through step-by-step solutions for common and complex technical issues.
• Escalate unresolved issues to senior support staff or relevant departments when necessary.
• Document all support interactions, solutions, and feedback in the CRM system.
• Contribute to the development and maintenance of the company's knowledge base and FAQs.
• Identify recurring issues and provide feedback to the product development team for product improvement.
• Assist in testing new software releases and providing feedback on usability and bugs.
• Maintain a high level of customer satisfaction through excellent support delivery.
• Stay current with product updates, features, and troubleshooting techniques.
• Adhere to established support protocols and company policies.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in technical support or a customer-facing IT role.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with helpdesk ticketing systems and CRM software.
• Superb written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.
• Ability to adapt quickly to new technologies and product updates.
• Experience with cloud-based software support is a plus.

• Manage and prioritize technical support tickets and escalations.
• Lead and mentor a team of technical support specialists.
• Develop and maintain the knowledge base and support documentation.
• Troubleshoot and resolve complex technical issues across software and hardware.
• Ensure adherence to Service Level Agreements (SLAs).
• Collaborate with engineering and product teams on issue resolution and product improvements.
• Monitor support performance metrics and generate reports.
• Conduct training sessions for support staff and end-users.
• Provide exceptional customer service and maintain high client satisfaction.
• Stay up-to-date with product updates and industry best practices.