555 Retail jobs in Al Muharraq
Visual Merchandiser
Posted 1 day ago
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Job Description
Role Purpose
The Visual Merchandiser is responsible for implementing a proper windows' displays according to shops' image and season’s theme.
Responsibilities
- Perform appropriate display and merchandising to enhance sales and stores’ window image and maximize attraction of customers into the stores
- Originate display ideas in order to attract a maximum number of customers, promote sales and improve the visibility of slow moving items in coordination with shop managers
- Arrange properties, furniture and merchandise according to prearranged plans
- Supervise the requisition and construction of decorative materials such as wood, plastic, paper and glass as needed
- Maintain and manage window booking schedules as needed
Qualifications
- 1-2 years of experience in a similar field
- High School Degree
- Fluency in English and Arabic
- Proficiency in MS office
* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
* We aim to give our candidates the best experience possible. But due to the number of applicants applying, we will only get in touch if you have been shortlisted for the role
#J-18808-LjbffrStore Manager
Posted 3 days ago
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Job Description
Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of Premium brands like Diesel , Fred Perry , Pinko , Scotch & Soda , Puma , Geox , Longchamp and Aape .
Our success is powered by our people. Our culture is what makes Beside a fun and rewarding place to work. We encourage our employees to act like entrepreneurs, and we are always seeking new ways to amaze the customer.
Store ManagerThe purpose of this role is to ensure that the stores operate at the optimum level in terms of Team Management, Product, Service and Organizational Policies & Procedures in order to achieve set sales targets and improve profitability.
Responsibilities- Responsible for ensuring that store and store staff are meeting KPIs and standard operating procedures in order to maintain store and company standards and achieve set targets.
- Support store in maximizing revenue, driving sales and increasing sell thru, in order to meet the monthly, seasonal and annual objectives.
- Facilitate the AM in controlling stock losses and reducing controllable expenses in order to meet the company standards.
- Monitor the sales performance /KPI’S on daily basis
- Plan day to day tasks with store team to achieve stores target
- Ensure effective stock management and implement loss prevention measures to safeguard company assets.
- Maintain knowledge of and adhere to financial procedures, including deposits, daily banking, and cash handover processes.
- Facilitate the AM in managing, developing and leading the store staff in order to ensure a fully motivated, engaged and knowledgeable workforce.
- Facilitate and deliver regular training to store teams not limited to; customer service, selling skills, product knowledge, KPI’s, policies & procedures, etc.
- Identify, train and develop team members for succession into managerial roles.
- Conducting HR-related deliverables like appraisals, investigating disciplinary issues, issuing of warnings, etc. in conjunction with the AM and HR to satisfy the HR/legal requirements.
- Minimum 4 years within fashion retail, out of which 3 years should be at a store managerial level.
- Background in sports or activewear retail is preferred.
- Local retail experience mandatory.
- Fluent English, written and spoken.
- Working knowledge of MS Office.
- Knowledge of the local culture and sensitivities.
- Knowledge of the market in terms of changes in fashion trends, competition etc.
Store Supervisor - L'Occitane (Marassi Galleria)
Posted 4 days ago
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Job Description
Overview
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be DoingWorking as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
Key Responsibilities- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
- Build and maintain guest experience standards in order to build strong loyalty.
- Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
- Execute and Participate in projects and community events and activities with minimal supervision.
- Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
- Team Management and Support
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
- Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
- Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
- Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Customer Centricity
- Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
- Manage VIP Guests relationships
- Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
- Operational Excellence
- Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelines
- Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
- Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
#J-18808-LjbffrOfficer_Customer Support/Retail
Posted 4 days ago
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Job Description
ISA TOWN, Bahrain | Posted on 09/03/2025
Responsibilities- Maintain the safe operation of the bus station, ensuring drivers and other staff always follow all safety rules.
- Proactive delivery of exceptional customer service to all BPTC customers, with a comprehensive understanding of services and products.
- Sells tickets for bus, both on Go Card and on paper as required.
- Fully follow Cash Collection and Reconciliation company procedures.
- Answers inquiries regarding bus schedules, route, and ticket costs, using information provided.
- Act as cashier for Driver fare collection if required.
- Help other station staff if needed.
- Responds to customer queries and complaints via telephone, face to face, and other methods as appropriate, recording said issues in the relevant system (CRM/other).
- To champion safety, highlighting any areas of concern and ensuring safe working practices are adhered to – proactively intervening to prevent unsafe actions from occurring, and to assist with the safe co-ordination of buses and vehicles, ensuring that only those which are permitted in the station area are given access.
- To proactively deliver an excellent standard of customer service at all times. To use initiative and problem-solving skills to own customer issues ensuring a positive outcome is achieved.
- To proactively provide support & assistance to customers, colleagues & driver teams.
- To act as a brand ambassador through excellent personal presentation standards and detailed product knowledge.
- To effectively communicate information to customers.
- To be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role.
- To liaise with customers & colleagues from BPTC about service updates & disruption.
- To work collaboratively as part of a team to create a positive work culture through constant communication, integrity, positive energy and pride.
- Should the role requirements and responsibilities change, then these will be reviewed and amended in consultation with the individual.
- The role requires the individual to actively follow BPTC policies including Drug and Alcohol and Equal Opportunities policies.
- To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department.
- To assist with the oversight of any contracting staff at the station carrying out construction or remedial work and report any instances of unsafe working.
- Intermediate or secondary level education with either academic or vocational qualifications advantageous. Ideally, further level education.
- Public or other transportation experience an advantage.
- Arabic or Hindi with good use of English language.
- A proactive ‘want to help’ attitude.
- Experience of delivering excellent customer service in a fast-paced working environment.
- Experience of working as part of a team and independently.
- A confident communicator with excellent people skills and the ability to put people at ease.
- Work will involve standing and/or sitting for long periods of time due to customer demands.
- The ability to work shift patterns including weekends and National holidays. Working overtime to meet business demands.
Financial Reporting Manager – Retail
Posted 5 days ago
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Job Description
Purpose of Role
To manage reporting and reconciliations and to manage the Inventory Management Functions.
Key Accountabilities
Finance- Preparation of Monthly Accounts.
- Prepare quarterly consolidated accounts for statutory audit.
- Liaise with external auditors on a quarterly basis on the preparation of statutory accounts.
- Ensure timely completion and submission of the quarterly statutory accounts as required by Bahrain Bourse and the Central Bank of Bahrain.
- Review and monitor Balance sheet reconciliations performed on a monthly basis.
- Review slow moving stock and make provision each quarter end.
- Fixed Asset Management – Ensure all assets are tagged and verified on an annual basis.
- Perform monthly and year end close of financial records.
- Review and manage all Advertising and Beauty Advisor contracts, ensuring all contracts are recorded in the correct period.
- Manage and review all Payables and Receivable account balances.
- Review the stock control perpetual count plan and make changes as deemed necessary. Review the bi-annual full stock count plan with the Stock Control manager.
- Review and follow up on stock count and spot check reports.
- Analysis of inventory adjustments for posting to general ledger including the stock provision, stock damages and obsolete stock for write off.
- Supervise the financial reporting function.
- Ensure timely and accurate reporting.
- Manage the external audit.
Ensure all internal controls on the Company Accounting system are in place by regular system monitoring and testing.
Other- Supervise the Accounts Department.
- Supervise the Inventory Control Department.
- Liaise with the management company and other suppliers on a monthly basis to ensure all discrepancies are cleared and dealt with in a timely manner.
Knowledge, Skills & Experience Required
- Good accounting system skills.
- Retail or FMCG experience required.
Qualifications
- Degree educated (Accountancy or Finance).
- Qualified Accountant (ACCA, CPA, CIMA).
Person Specification
- Ability to be both strategic and operational.
- A logical and practical outlook on processes.
- Ability to clearly and confidently express ideas and facts both in the written and verbal form.
- Excellent presentation, report-writing, meeting management and facilitation skills.
- Ability to identify problems and provide solutions.
About The Company
Established in 2003, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrain’s Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!
Our team of dedicated consultants specialise in the following industries:
- Accounting, Finance & Banking
- Logistics & Customer Service
- Secretarial & Administration
- Human Resources & Recruitment
- Engineering & Construction
- IT/Telecom
- Marketing & PR
- Oil and Gas
The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.
#J-18808-LjbffrSenior Auditor - Retail Banking
Posted 5 days ago
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Job Description
ABC is recruiting a Senior Auditor – Retail Banking for its Group Audit Department in Bahrain. The role involves planning and executing audits of ila bank and Group Retail, providing feedback and assurance on control frameworks, risk management, and governance processes. Reporting to the Audit Head of ila Bank and Group Retail Banking, the auditor will produce an annual audit plan, consider regulatory requirements, and liaise with Senior Management and external parties. Responsibilities include delivering the annual audit plan, monitoring regulatory developments, and collaborating with peers to address key risks related to intra-group outsourcing services.
Responsibilities of the role:
- Reporting to the Audit Head – ila Bank and Group Retail, the job holder will: Perform continuous business monitoring over ila bank’s strategy, performance, new products & services and risk profile.
- Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
- Support the delivery of the approved Annual Internal Audit Plan which entails developing risk & control Matrix and testing strategy & Programs, plan the scope of individual assignments, ensure work is captured within the GRC tool, Produce, and discuss audit issues
- Communicate the result of Internal Audit assignments to Senior Management.
- Maintain adequate records and evidence of the assignments performed, including the evaluations made during assignments, in accordance with professional Internal Audit standards.
- Liaise with the ila bank’s External Audit firm as and when required.
- Monitor the resolution of Internal Audit issues by the Bank’s Senior Management.
- Maintain ongoing communication and partnership with peers and the wider Group Audit team as required.
- Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior management, or Board Audit Committee.
- As a Third Line role, the individual has responsibility for risk, compliance and control only insofar as they are relevant to the Internal Audit function. To preserve independence of the Internal Audit function, the individual may not make decisions on or undertake risk management or control activities that are the responsibility of the First and Second Lines of Defense.
- The role is guided by and must comply with all applicable standards set by the Chartered Institute of Internal Auditors reflected on the Group Audit Manual.
- The individual must always maintain their independence and objectivity in the performance of duties.
- Act in accordance with the Bank’s Code of Conduct and applicable Conduct rules as set by the Regulators.
- Integrity, due professional care and attention are key attributes.
- The individual must report material risks and issues identified through the performance of Internal Audit activities to the Senior Management on a timely basis. Matters regarding inappropriate culture and behaviours will be reported to the Senior Management.
- Deal with regulators and other competent authorities in an open and cooperative manner.
Areas of Knowledge, Qualification and Experience
- At least 10 years’ Internal Audit experience within the Banking / Financial Services industry, preferably with retail & digital banking products and services (multi-national experience preferred).
- Bachelor’s degree preferably in finance, economics, accounting, banking, auditing, management, or related subjects.
- Professional certification (preferable) such as CIA or working towards this. Post graduate degree and or professional qualifications are desirable.
- Strong understanding of Information & Cyber Security, Personal Data Protection and Operational Resilience
- Advanced knowledge & application of audit methodology
- Solid knowledge of banking, corporate governance, and the 3 lines model
- Excellent spoken and written English language skills
- Proficiency in at least one other ABC business language (Arabic, French,) would be desirable
- Theoretical & practical knowledge and understanding of the operations, structure and supporting Information Technologies of a retail digital bank, the underlying eco-system, including associated risks & regulatory requirements, gained from significant time working within the Banking / Financial Services industry
- Familiar with the regulatory environment under which banks are operating
- Familiar with industry best practices and control frameworks
- Strong communication skills (listening, oral, written and presenting) to enable the explanation and presentation of information in a structured, clear, and concise way
- Ability to communicate and influence colleagues at all levels
- Strong project management skills, using project planning techniques to plan and co-ordinate work effectively
- Ability to work under pressure to tight timescales whilst paying attention to detail
- Strong team player skills and ability to work in a multicultural environment
- Inquisitive personality whilst being pragmatic and objective
- Maintain and demonstrate the highest standards of integrity and resilience.
Fashion Consultant - Tory Burch
Posted 6 days ago
Job Viewed
Job Description
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What You'll Be DoingAt Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service-level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
- Support with in-store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to what’s working well/what’s not working well within the store
- Strong English communication skills
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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Store Manager | Sports | Bahrain
Posted 10 days ago
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Job Description
About GMG
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the roleThe role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.
Core Responsibilities- Communicates store targets to the team and drives sales to achieve financial objectives
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
- Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
- Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
- Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
- Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
- Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
- Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
- Maintains window and in-store displays to a high standard in line with merchandising guidelines
- Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
- Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
- Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
- Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
- Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
- Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
- Fluent English (written and spoken)
- Industry expertise
- Product/Category knowledge
- Customer Orientation
- Bachelor’s degree in any discipline
Store Manager - ZIMMERMANN, Marassi Galleria Mall
Posted 12 days ago
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Job Description
On behalf of Zimmermann , we are hiring for a Store Manager to lead the first new store in Bahrain, Marassi Galleria Mall!
Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.
What You’ll Be DoingYour responsibilities will include driving and maximising sales and striving to provide excellence in client service, inspiring and motivating the team, day-to-day stock management and operations, CRM, visual presentation and creating an elevated and memorable brand experience.
Broad Areas Of Responsibilities Will Include- To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
- To consistently lead by example and role model for all team members.
- To execute Zimmermann “Shopping Experience” training program
- To ensure client satisfaction is achieved by all team members.
- To consistently achieve sales and other brand required KPIs.
- To analyze the store sales and take necessary action to maximize sales opportunities.
- To build solid client relations and generate a returning Client base.
- To ensure that all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation.
- To prepare, manage and execute the Visual Merchandising launches alongside the Assistant Manager
- To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
- Leading a team of 8+ with the support of the Assistant Store Manager.
- The applicant must have previous management experience in Women's RTW fashion boutique/mono brand store (mandatory), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
#J-18808-LjbffrNational Customer Service Associate | Retail | Marks & Spencer | Bahrain
Posted 1 day ago
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Job Description
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National Customer Service Associate | Retail | Marks & Spencer | BahrainEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
What you will do:-
Description of Accountability:
- Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
- Participates in and attends all store meetings and other related functions
- Represents a positive attitude toward the merchandise, the brand and the company
- Participates in all inventories
- Assumes and completes other duties as assigned by store management.
- Meets or exceeds weekly sales targets
- Satisfactorily completes all duties as assigned by management
- Is punctual and adheres to designated work schedule
- Is flexible and works well with peers and management to accomplish duties
- Follows M&S Policies and Procedures 100%
- Performs housekeeping duties as required
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
- Greets customers immediately upon entering the store with a smile and sincere non business like greeting
- Provides customers with current relevant information
- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
- Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
- Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.
Required Skills to be successful:
- The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
- Ability to stand for a minimum of 8 hours
- Confident, helpful and polite and be physically fit
What equips you for the role:
- High School (Bachelor Preferred)
- 4-5 years’ experience in Fashion industry.
- Proven ability to achieve goals.
- Good Personality
- Excellent relationship skills
- Accountability
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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