21 Retail jobs in Capital

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

Job Purpose: To assist customers in terms of selling, collection, and customer care in compliance with ZAIN BH sales guidelines, business processes, and procedures.

Main Duties & Responsibilities:

1. Build customer’s trust in the services and products offered by Zain.
2. Provide personalized customer service of the highest level.
3. Ability to work as part of a team to achieve performance metrics.
4. Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
5. Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
6. Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, vouchers, etc.) and all kinds of after-sales services for existing and new customers.
7. Develop product knowledge by keeping up to date with service and product offerings.
8. Check and report challenges related to shop look and maintenance.
9. Manage the opening and closing of shops in coordination with the team leader.
10. Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
11. Respond to customer enquiries, finding the correct answers by consulting systems, help desk, and other records.
12. Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
13. Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
14. Collect payments from customers in a secure and orderly manner.
15. Handle issues and customer complaints, solving problems, logging complaints in the system and escalating the issues to management / Help Desk when appropriate.
16. Handle and count cash and other payments, responsible for reconciling payments against system records daily.
17. Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at the end of the shift.
18. Continuously improve own performance in order to meet and exceed targets and objectives.
19. Ensure compliance with all applicable policies & regulatory requirements on Information Security.
20. Perform any other related tasks as assigned or needed.

1. Effectively communicate by listening actively, share relevant information with others, and interact with others to establish fair and effective relationships.
2. Identify customer’s requirements correctly, exceed customer expectations, and act proactively for ensuring customer satisfaction.
3. Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.
4. Capacity of recognizing own feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
5. Customer Focus.
6. Products and Services knowledge.
7. Relationship Management.

1. University student (2nd year and above) or a fresh university graduate.
2. Experience in any related field is a plus.
3. Fluent in both Arabic and English.
4. Able to work full time on a shift basis.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description:

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible for ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:

1. Supports in delivering the store annual sales targets.
2. Assists in maintaining proper coverage and schedule to ensure the store maintains high levels of customer service.
3. Conducts store operations audits to ensure compliance with the required store standard operating policies.
4. Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
5. Ensures customer needs are met, complaints are resolved, and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers.
6. Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy.
7. Ensures promotions and pricing are accurate and in tune with company standards and policies.
8. Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
9. Submits daily invoices and sales recap to Finance.
10. Executes store operations including cash handling, inventory taking and record keeping in line with the company’s standard operating procedures.
11. Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
12. Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.
13. Ensures the interior and exterior of the store are clean and maintained to company and brand standards.
14. Directs the team to follow standard operating procedures and store appearance standards.
15. Carries out the duties of a cashier (as required).

People Management:

1. Defines goals and key performance indicators for each member of the team and ensures effective implementation of GMG’s performance management process.
2. Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals.
3. Drives a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on areas of improvement.

Purpose of Role
To manage reporting and reconciliations and to manage the Inventory Management Functions.

Key Accountabilities

1. Preparation of Monthly Accounts.
2. Prepare quarterly consolidated accounts for statutory audit.
3. Liaise with external auditors on a quarterly basis on the preparation of statutory accounts.
4. Ensure timely completion and submission of the quarterly statutory accounts as required by Bahrain Bourse and the Central Bank of Bahrain.
5. Review and monitor Balance sheet reconciliations performed on a monthly basis.
6. Review slow moving stock and make provision each quarter end.
7. Fixed Asset Management – Ensure all assets are tagged and verified on an annual basis.
8. Perform monthly and year end close of financial records.
9. Review and manage all Advertising and Beauty Advisor contracts, ensuring all contracts are recorded in the correct period.
10. Manage and review all Payables and Receivable account balances.

1. Review the stock control perpetual count plan and make changes as deemed necessary. Review the bi-annual full stock count plan with the Stock Control manager.
2. Review and follow up on stock count and spot check reports.
3. Analysis of inventory adjustments for posting to general ledger including the stock provision, stock damages and obsolete stock for write off.
4. Supervise the financial reporting function.
5. Ensure timely and accurate reporting.
6. Manage the external audit.

Ensure all internal controls on the Company Accounting system are in place by regular system monitoring and testing.

1. Supervise the Accounts Department.
2. Supervise the Inventory Control Department.
3. Liaise with the management company and other suppliers on a monthly basis to ensure all discrepancies are cleared and dealt with in a timely manner.

Knowledge, Skills & Experience Required

• Good accounting system skills.
• Retail or FMCG experience required.

Qualifications

• Degree educated (Accountancy or Finance).
• Qualified Accountant (ACCA, CPA, CIMA).

Person Specification

• Ability to be both strategic and operational.
• A logical and practical outlook on processes.
• Ability to clearly and confidently express ideas and facts both in the written and verbal form.
• Excellent presentation, report-writing, meeting management and facilitation skills.
• Ability to identify problems and provide solutions.

About The Company

Established in 2003, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrain’s Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

• Accounting, Finance & Banking
• Logistics & Customer Service
• Secretarial & Administration
• Human Resources & Recruitment
• Engineering & Construction
• IT/Telecom
• Marketing & PR
• Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.

Senior Auditor - Retail Banking Arab Banking Corporation Manama, Bahrain Apply now Posted 5 days ago In-Office Job Permanent Competitive

ABC is recruiting a Senior Auditor – Retail Banking for its Group Audit Department in Bahrain. The role involves planning and executing audits of ila bank and Group Retail, providing feedback and assurance on control frameworks, risk management, and governance processes. Reporting to the Audit Head of ila Bank and Group Retail Banking, the auditor will produce an annual audit plan, consider regulatory requirements, and liaise with Senior Management and external parties. Responsibilities include delivering the annual audit plan, monitoring regulatory developments, and collaborating with peers to address key risks related to intra-group outsourcing services.

Responsibilities of the role:

• Reporting to the Audit Head – ila Bank and Group Retail, the job holder will: Perform continuous business monitoring over ila bank’s strategy, performance, new products & services and risk profile.
• Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
• Support the delivery of the approved Annual Internal Audit Plan which entails developing risk & control Matrix and testing strategy & Programs, plan the scope of individual assignments, ensure work is captured within the GRC tool, Produce, and discuss audit issues
• Communicate the result of Internal Audit assignments to Senior Management.
• Maintain adequate records and evidence of the assignments performed, including the evaluations made during assignments, in accordance with professional Internal Audit standards.
• Liaise with the ila bank’s External Audit firm as and when required.
• Monitor the resolution of Internal Audit issues by the Bank’s Senior Management.
• Maintain ongoing communication and partnership with peers and the wider Group Audit team as required.
• Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior management, or Board Audit Committee.
• As a Third Line role, the individual has responsibility for risk, compliance and control only insofar as they are relevant to the Internal Audit function. To preserve independence of the Internal Audit function, the individual may not make decisions on or undertake risk management or control activities that are the responsibility of the First and Second Lines of Defense.
• The role is guided by and must comply with all applicable standards set by the Chartered Institute of Internal Auditors reflected on the Group Audit Manual.
• The individual must always maintain their independence and objectivity in the performance of duties.
• Act in accordance with the Bank’s Code of Conduct and applicable Conduct rules as set by the Regulators.
• Integrity, due professional care and attention are key attributes.
• The individual must report material risks and issues identified through the performance of Internal Audit activities to the Senior Management on a timely basis. Matters regarding inappropriate culture and behaviours will be reported to the Senior Management.
• Deal with regulators and other competent authorities in an open and cooperative manner.

Areas of Knowledge, Qualification and Experience

• At least 10 years’ Internal Audit experience within the Banking / Financial Services industry, preferably with retail & digital banking products and services (multi-national experience preferred).
• Bachelor’s degree preferably in finance, economics, accounting, banking, auditing, management, or related subjects.
• Professional certification (preferable) such as CIA or working towards this. Post graduate degree and or professional qualifications are desirable.
• Strong understanding of Information & Cyber Security, Personal Data Protection and Operational Resilience
• Advanced knowledge & application of audit methodology
• Solid knowledge of banking, corporate governance, and the 3 lines model
• Excellent spoken and written English language skills
• Proficiency in at least one other ABC business language (Arabic, French,) would be desirable
• Theoretical & practical knowledge and understanding of the operations, structure and supporting Information Technologies of a retail digital bank, the underlying eco-system, including associated risks & regulatory requirements, gained from significant time working within the Banking / Financial Services industry
• Familiar with the regulatory environment under which banks are operating
• Familiar with industry best practices and control frameworks
• Strong communication skills (listening, oral, written and presenting) to enable the explanation and presentation of information in a structured, clear, and concise way
• Ability to communicate and influence colleagues at all levels
• Strong project management skills, using project planning techniques to plan and co-ordinate work effectively
• Ability to work under pressure to tight timescales whilst paying attention to detail
• Strong team player skills and ability to work in a multicultural environment
• Inquisitive personality whilst being pragmatic and objective
• Maintain and demonstrate the highest standards of integrity and resilience.

Reporting to the Audit Head – ila Bank and Group Retail, the job holder will:

1. Perform continuous business monitoring over ila bank’s strategy, performance, new products & services, and risk profile.
2. Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
3. Support the delivery of the approved Annual Internal Audit Plan, including developing risk & control matrices, testing strategies & programs, planning scope of assignments, ensuring work is captured within the GRC tool, and discussing audit issues.
4. Communicate the results of Internal Audit assignments to Senior Management.
5. Maintain records and evidence of assignments, evaluations, and compliance with professional standards.
6. Liaise with the External Audit firm as required.
7. Monitor the resolution of Internal Audit issues by Senior Management.
8. Maintain communication with peers and the Group Audit team.
9. Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior Management, or Board Audit Committee.
10. Ensure independence and objectivity, avoiding decision-making in risk management or control activities that are responsibilities of the First and Second Lines of Defense.
11. Comply with standards set by the Chartered Institute of Internal Auditors and the Group Audit Manual.
12. Report material risks and issues promptly to Senior Management, including matters of inappropriate culture and behavior.
13. Engage with regulators and authorities transparently.

• At least 10 years’ Internal Audit experience in Banking/Financial Services, preferably with retail & digital banking products (multi-national experience preferred).
• Bachelor’s degree in finance, economics, accounting, banking, auditing, management, or related fields.
• Professional certification (preferable) such as CIA or working towards it; postgraduate qualifications are desirable.
• Strong understanding of Cyber Security, Data Protection, and Resilience.
• Advanced audit methodology knowledge and application.
• Knowledge of banking, corporate governance, and the 3 lines model.
• Excellent English communication skills; proficiency in additional languages like Arabic or French is desirable.
• Practical knowledge of retail digital banking operations, risks, and regulatory environment.
• Familiarity with industry best practices and control frameworks.
• Strong communication, influencing, and project management skills.
• Ability to work under pressure, attention to detail, and team-oriented mindset.
• Inquisitive, pragmatic, and objective personality with high integrity and resilience.

Your responsibilities will include driving and maximising sales and striving to provide excellence in client service, inspiring and motivating the team, day-to-day stock management and operations, CRM, visual presentation and creating an elevated and memorable brand experience.

Broad Areas of responsibilities will include:

• To successfully lead and develop a high performing team that achieves individual and team sales results, builds strong team morale and a positive workplace attitude.
• To consistently lead by example and role model for all team members.
• To execute Zimmermann Shopping Experience training program
• To ensure client satisfaction is achieved by all team members.
• To consistently achieve sales and other brand required KPIs.
• To analyze the store sales and take necessary action to maximize sales opportunities.
• To build solid client relations and generate a returning Client base.
• To ensure that all team members are acquiring and growing the Zimmermann client database through engaging and maintaining professional client relationships ensuring full compliance with local legislation.
• To prepare, manage and execute the Visual Merchandising launches alongside the Assistant Manager
• To ensure that a consistent high standard of Visual Presentation is achieved and reflective of the brand directive.
• Leading a team of 8+ with the support of the Assistant Store Manager.

What you ll need to succeed

• The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.

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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description:

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:

Supports in delivering the store annual sales targets

Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service

Conducts store operations audits to ensure compliance with the required store standard operating policies

Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.

Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers

Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy

Ensures promotions and pricing are accurate and in tune with company standards and policies.

Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections

Submits daily invoices and sales recap to Finance

Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures

Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products

Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

Ensures interior and exterior of the store are clean and maintained to company and brand standards

Directs the team to follow standard operating procedures and store appearance standards

Carries out the duties of a cashier (as required)

People Management:

Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process

Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals

Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

Referrals increase your chances of interviewing at GMG by 2x

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We're hiring a Senior Merchandise Planner for Adidas Brand!

Job Purpose

The Senior Merchandise Planner is responsible for overseeing the distribution and delivery of products in assigned areas, ensuring compliance with the brand's standards.

Job Responsibilities

• Contribute to the budget planning process for the specified region and submit sales forecasts/figures for upcoming ranges ahead of scheduled market dates.
• Plan product ranges and collaborate with merchandisers to conduct sales and stock analysis.
• Source new brands and product ranges, review existing ones, and ensure the brand/product portfolio remains relevant to customers and profitable. Secure exclusive brands to maintain a competitive advantage.
• Participate in analyzing the previous Open-to-Buy (OTB) performance and recommend necessary actions to enhance seasonal sales.
• Manage stock levels based on forecasted seasonal sales and product flow, overseeing commercial calendar planning, and controlling stock availability. Assist in setting the brand's price strategy in accordance with comparative reports.
• Monitor product flow by identifying slow sellers and best sellers, ensuring proper allocation or relocation between stores for improved stock rotation.
• Compare seasonal price reports with competitors and provide feedback to the relevant stakeholders.
• Coordinate with merchandisers to forecast product mix, evaluate floor density, and assess linear footage to optimize sales.
• Prepare a comprehensive analysis of post-seasonal performance, evaluating past results from concept and territory levels to department, class, subclass, and item specifics.
• Propose seasonal strategies for sales, pricing, suppliers, brands, sizes, colors, and assortment dimensions (where relevant) at concept and territory levels down to class and subclass specifics. Collaborate closely with buyers, integrating insights from past performance and future trends.
• Prepare store grading at the class and subclass levels to assess range breadth and depth for large, medium, and small stores, including order quantities where applicable.
• Collaborate with merchandisers or the retail planning team to provide recommendations for seasonal in-store promotions and markdowns.

Job Specifications

• Bachelor's degree in Business Administration, or a related field.
• Four to six years of experience in Fashion Retail, or a similar role.
• Experience in purchasing is a plus.
• Fluency in English.
• Fluency in French is a plus.
• Proficiency in MS Office.

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Retail

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Al Khobar, Eastern, Saudi Arabia 1 day ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Al Khobar, Eastern, Saudi Arabia 1 month ago

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To provide a high level of customer service through excellent knowledge of products and procedures, to rotate through departments as required, and assist in all store-related tasks. To assist the Department Manager / Store Manager with the general day-to-day running of the Department and Store. Act as Duty Manager as required. To effectively contribute to the achievement of the annual budget.

What you will do:

• To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers professionally.

Operational Effectiveness

• Assist the Store Manager with the day-to-day Store Operations including opening and closing Duty Management cover and other security aspects. To run the department in the absence of the Department Manager if required.
• To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.
• To supervise the receiving and display of goods by the approved procedures when required to ensure products are available for customer purchase.
• When required to assist in other events such as stock take, new store openings, etc.

Store Compliance

• To assist with ensuring compliance with in-store procedures about pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

People Development

• To assist with the training and ensure that Sales Assistants apply the “Brand Merchandising Principles” at all times ensuring a corporate image is achieved and that the brand has the best possible looking stores in its product category.

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High School Diploma or equivalent

Minimum 2 years of Retail Sales experience preferably in leading or supervising a team.

Job-Specific/Technical Skills required to complete the tasks:

• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.