219 Service Engineer jobs in Bahrain

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose
Works as part of the team to complete Service and troubleshooting jobs as per the customer requirements as resident engineer TOTAL or any other customer sites as applicable.

Key Responsibilities & Accountabilities

1. Assigned to the system installation, Application configuration, and trouble shooting.
2. Proficiently designing, implementing, and testing a wide range of I/O, basic control functions, interlocks, sequences, operator interface, and other control components on automations.
3. Capable to handle the hardware installation, Instrumentation wiring and loop drawing and its trouble shooting.
4. Being responsible for accuracy and completeness of all projects drawings, databases, and documentation.
5. Being responsible for compliance with project Quality and completion of all Quality documents.
6. Ability to troubleshoot difficult control and integration problems with Yokogawa system.
7. Capable of driving projects independently with the direction given by lead engineer.
8. Exhibits the importance of frugal and efficient time management, and reports time promptly and accurately as required by company policies.
9. Works cooperatively and efficiently as a member of a project team as assigned by the Service Lead or Engineering Manager.
10. Capable to follow Yokogawa quality procedures and documentation.
11. Works effectively in both an individual and team environment. May work on multiple, simultaneous projects and various products of Yokogawa.
12. Provide customer training as and when required.

Job Qualifications & Experience

• Preferably be graduate in Engineering – Process Control Systems / Instrumentation / Electrical & Electronics.
• Min 4 to 6 years in handling small to medium projects / site maintenance activities as resident engineer.
• Minimum 6 to 9 years’ experience in Industrial Automation Control systems, preferably with Yokogawa DCS system Centum VP, & ESD system ProSafe-RS or any other ESD (Triconnex, ICS etc.).
• Any additional certifications like TuV.
• Previous work experience on offshore FPSO/Terminals/Platforms will be preferred.

Job Skills & Competencies

1. Good analytical skills in troubleshooting and investigation of complex issues reported from site.
2. Resolving complaints/ problem solving skills.
3. Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
4. Bilingual (English and French speaking) is mandatory.
5. Understanding of the quality practices.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. #J-18808-Ljbffr

Job Description

• Ability to perform onsite testing and commissioning for all types of power generators and light towers.
• Proficient in conducting necessary troubleshooting, fault diagnosis, and repairs for all types of power generators and light towers.
• Skilled in diagnosing and troubleshooting control panels and automatic transfer switches.
• Competent in reading and interpreting all electrical drawings and wiring diagrams.
• Knowledgeable in programming and configuring generator controllers.
• Ability to install or remove engine parts such as pumps, starter motor, actuators, alternator etc
• Demonstrated experience in generator paralleling and synchronization.
• Possesses strong knowledge in selecting genset spare parts, utilizing parts manuals, and software.
• Capable of preparing detailed service and technical reports.
• Manages warranty claims with suppliers.
• Any other job as assigned by Management
  
  

Qualification

• BE or DAE in Electrical
  
  

Location:

• Based in Bahrain but willing to travel all across the Middle East Asia and Africa.

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Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

For Pakistan Branch Office

• Execute installations, Online modifications application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
• Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs)
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
  
  

Key Responsibilities & Accountabilities

• To provide all after-Sales services to Customer
• Responsible to secure Customer Satisfaction by providing prompt Services and immediate response
• Accountable for effective technical support to recover from System failures and preventative maintenance
• Proactive sales promotion of services and spare parts to customers
• Performs timely reporting to Team leader on the jobs assigned.
• Responsible for follows up and closing of customer service issues.
  
  

Qualification And Experience

• Bachelor’ Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
• 3 to 6 years Experience in Industrial Automation Control systems, preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD
• Knowledge and experience of Foundation Fieldbus will be useful.
  
  

Competencies

• Knowledge of Maintenance & servicing of Control Systems
• Customer interaction/relationship skills
• Resolving complaints/interacting
• Service methodologies.
• Control system Application knowledge / Networking & system knowledge
• Writing & Reporting skills
  
  

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

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Our client, a leading provider of industrial automation and control systems, is seeking a highly skilled and customer-focused Field Service Engineer to join their technical support team in A'ali, Northern, BH . This critical role involves providing on-site technical assistance, troubleshooting, installation, and maintenance services for complex industrial equipment and systems across various client sites. The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. You will be a key representative of our client, ensuring the optimal performance and reliability of their installed base.

Job Summary:
The Field Service Engineer will be responsible for the installation, commissioning, maintenance, and repair of industrial automation systems and machinery at customer locations. This includes diagnosing technical issues, performing preventive maintenance, training client staff, and ensuring adherence to safety and quality standards. The role requires significant travel within the region and occasional international travel.

Key Responsibilities:

• Perform on-site installation, commissioning, and validation of new industrial equipment and control systems.
• Conduct preventive maintenance, scheduled service, and calibration to ensure optimal system performance and longevity.
• Diagnose and troubleshoot complex technical issues, including mechanical, electrical, and software-related problems.
• Execute repairs, replace faulty components, and perform necessary adjustments to restore system functionality.
• Provide technical training and support to client personnel on equipment operation and basic maintenance.
• Generate detailed service reports, including problem descriptions, actions taken, parts used, and recommendations.
• Maintain accurate service records and update CRM systems with customer interaction details.
• Liaise effectively with internal engineering, sales, and customer service teams to resolve client issues efficiently.
• Adhere strictly to all safety protocols, industry standards, and company policies.
• Manage spare parts inventory and ensure necessary tools are available for service calls.
• Provide remote technical support when not on-site.
• Identify opportunities for system upgrades or service contract renewals with clients.

Qualifications and Requirements:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Automation Engineering, or a related technical field.
• Minimum of 3-5 years of experience as a Field Service Engineer or similar role in industrial automation, machinery, or process control.
• Strong hands-on experience with PLCs, HMIs, VFDs, sensors, and industrial networks.
• Proven ability to diagnose and troubleshoot complex electrical, mechanical, and software issues.
• Excellent problem-solving skills and a methodical approach to technical challenges.
• Exceptional customer service and communication skills, both written and verbal, in English.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Proficiency in using diagnostic tools and test equipment.
• Willingness to travel extensively (up to 70-80%) within Bahrain and potentially internationally.
• Valid Bahraini driving license and a clean driving record.
• Ability to work independently and manage time effectively on the road.
• Physical ability to lift equipment, climb ladders, and work in various industrial environments.

Benefits:
Our client offers a competitive salary, field service allowance, company vehicle, comprehensive health insurance, and continuous professional development opportunities to stay at the forefront of technology. Join a team that values technical excellence and client satisfaction.

Our client, a leading organization in the Installation & Maintenance sector, is seeking a highly motivated and skilled Field Service Engineer to join their dynamic team. This exciting opportunity is based in Sitra, Capital, BH , offering a vibrant environment for professional growth and development. We are looking for an individual who is passionate about their craft and eager to contribute to our client's success.

About the Role:
As a Field Service Engineer, you will play a crucial role in ensuring the seamless operation and longevity of our critical infrastructure. You will be part of a collaborative team dedicated to providing expert technical support and service. This position offers the chance to work on diverse projects and gain valuable experience within a supportive and innovative workplace.

Key Responsibilities:

• Install, inspect, and maintain various types of equipment and systems.
• Diagnose technical issues and perform necessary repairs.
• Conduct preventative maintenance to ensure optimal performance.
• Maintain accurate records of all maintenance and service activities.
• Adhere to safety regulations and industry best practices.
• Collaborate with cross-functional teams to achieve departmental and organizational goals.
• Maintain accurate records and ensure compliance with relevant industry standards and regulations.
• Contribute to a positive and productive work environment.

Qualifications:

• Technical diploma or certification in a relevant trade (e.g., HVAC, Electrical, Mechanical).
• Strong troubleshooting and mechanical aptitude skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in relevant software or tools.
• Proven field service or maintenance experience.

What Our Client Offers:
Our client is committed to fostering a rewarding work environment. They offer a competitive salary package, comprehensive benefits including health insurance, paid time off, and professional development opportunities. You will have the chance to be part of a forward-thinking company that values innovation, teamwork, and employee well-being. This is an excellent opportunity for someone looking to make a significant impact and grow their career in Sitra, Capital, BH .

Application Process:
If you are a driven and experienced professional seeking a challenging yet rewarding career, we encourage you to apply. Please submit your detailed resume and a cover letter outlining your relevant experience and qualifications. Our client is an equal opportunity employer and values diversity at their company. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join a team where your contributions are recognized and your career aspirations are supported. Apply now to embark on a fulfilling journey with our esteemed client in Sitra, Capital, BH .

Our client prides itself on a culture of continuous learning and professional growth. Employees are encouraged to expand their skill sets and take on new challenges. The team values collaboration, open communication, and a shared commitment to excellence. We believe that a supportive work environment is key to both individual and organizational success. Opportunities for career advancement are plentiful for dedicated and high-performing individuals. This role is a fantastic chance to join a company that truly invests in its people and provides a platform for significant career progression. They are looking for someone who is not just seeking a job, but a career path with a dynamic and expanding enterprise.

Our client, a leading provider of industrial equipment and technical services, is seeking a dedicated Field Service Engineer to join their expert team. This full-time, on-site role is primarily based out of Zallaq, Southern, BH , but will involve extensive travel to client sites across Bahrain. You will be responsible for the installation, maintenance, and repair of complex machinery and systems, ensuring optimal performance and client satisfaction.

Responsibilities:

• Perform on-site installation, commissioning, maintenance, and repair of various industrial equipment and systems.
• Diagnose technical problems and determine proper solutions in a timely and efficient manner.
• Conduct preventative maintenance checks and routine servicing to ensure the longevity and reliability of equipment.
• Provide technical support and training to clients on equipment operation and basic maintenance procedures.
• Prepare detailed service reports, including work performed, parts used, and recommendations for future maintenance.
• Manage service inventory, ensuring necessary parts and tools are available for service calls.
• Adhere strictly to all safety protocols and company procedures while on client premises.
• Build and maintain strong relationships with clients, ensuring their service needs are met with professionalism and expertise.
• Collaborate with the internal engineering and support teams to resolve complex technical issues and share best practices.

Qualifications:

• Bachelor's degree or Diploma in Electrical, Mechanical, Mechatronics Engineering, or a related technical field.
• Minimum of 3 years of hands-on experience as a Field Service Engineer, preferably in an industrial or heavy machinery environment.
• Strong technical aptitude and problem-solving skills, with the ability to troubleshoot complex electro-mechanical systems.
• Proficiency in reading technical manuals, schematics, and blueprints.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Ability to work independently and manage time effectively while on the road.
• Valid Bahraini driving license is mandatory, with a clean driving record.
• Willingness to travel extensively within Bahrain.

Preferred Qualifications:

• Experience with specific equipment relevant to the industrial sector (e.g., pumps, generators, manufacturing machinery).
• Certifications in relevant technical areas.
• Bilingual proficiency (English and Arabic).

Our client offers a challenging and rewarding career path, providing continuous training and development opportunities to enhance your technical expertise. They offer competitive compensation, a company vehicle, and a supportive team environment.

If you are a resourceful and client-focused Field Service Engineer looking to take on diverse technical challenges, we encourage you to apply.

Our client, a leader in the installation & maintenance sector, is actively seeking a highly skilled and dedicated Field Service Engineer to join their dynamic team in Busaiteen, Muharraq, BH . This is an exceptional opportunity for a motivated professional to contribute to significant projects and make a tangible impact within a forward-thinking organization. The ideal candidate will possess a strong blend of technical expertise, problem-solving abilities, and a commitment to excellence. You will play a pivotal role in troubleshoot and diagnose system malfunctions, applying appropriate repair techniques.

Responsibilities:

• Install, maintain, and repair mechanical, electrical, and HVAC systems.
• Perform preventative maintenance tasks to ensure optimal equipment performance and longevity.
• Troubleshoot and diagnose system malfunctions, applying appropriate repair techniques.
• Read and interpret blueprints, schematics, and technical manuals.
• Ensure all work is performed in compliance with safety regulations and industry standards.
• Maintain accurate records of all maintenance activities and parts used.

Qualifications:

• High school diploma or equivalent; Technical diploma or vocational training in a relevant trade (e.g., HVAC, Electrical, Mechanical).
• 2-5 years of hands-on experience in installation, maintenance, or field service.
• Strong technical aptitude and problem-solving skills.
• Ability to read and interpret schematics, blueprints, and manuals.
• Knowledge of safety protocols and best practices in maintenance.
• Good communication skills and ability to work independently or in a team.

About Our Client:
Our client is a well-established facilities management and technical services company, renowned for its expertise in the installation and maintenance of critical infrastructure and building systems across various sectors. They pride themselves on delivering reliable, efficient, and proactive service, ensuring optimal operation for their clients. Join a team where hands-on expertise and a commitment to quality service are highly valued.

Why Join Us?
At our client, we believe in fostering a collaborative and inclusive work environment where every team member is valued. We offer competitive salaries, comprehensive benefits packages, and ample opportunities for professional development and career advancement. You'll be part of a forward-thinking organization that prioritizes innovation, employee well-being, and making a tangible impact in its respective industry. We champion a culture of continuous learning, providing access to training and mentorship programs to help you reach your full potential. Join us and contribute to a company that is not just a leader in its field, but also a great place to build a fulfilling career.

If you are a driven individual with a passion for installation & maintenance and meet the requirements outlined above, we encourage you to apply. This role offers a chance to grow professionally within a supportive and challenging environment. Please submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application and potentially welcoming you to our team!

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Summary

Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously. Responsiveness to customers’ requests within ten (10) minutes of contacting Yokogawa is essential function of this position. This notification is about providing them with a contact and owner of the problem presented. The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations. The job is done primarily from Yokogawa Offices, but will also include site visits. This may involve as much as 10-25 short trips per year.

The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System, Honeywell Dynamo etc will be an advantage.

Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS

The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

• Enthusiastic about helping end users. Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers. Including escalation to senior engineers and management when resolution is not quickly identified. Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
• Able to work with very little supervision
• Able to schedule their own work in an environment where interruptions are frequent.
• Able to follow logical steps to gather information and resolve problems
• Able to explain complex elements to users who have limited experience. Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.
• Able to learn the concepts and operation of all the Exa products with minimal formal training courses
• Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
• Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
• Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
• Provides formal and informal training to customer personnel as required.
• Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
• Assists in the integration of Yokogawa software packages into the overall process control system.
• Performs software implementation activities employing industry knowledge, programming and scripting skills in the development of efficient and effective systems for customer application,
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.
• Perform other duties as assigned.
  
  

DIMENSION

Works under the general supervision of management and Senior level Technical Support Engineers. Independently evaluates, selects, and applies standard engineering techniques and criteria to ensure customer satisfaction. Has the responsibility to support customers, engineers, Project Managers and Account Executives. Accountable for customer satisfaction and uncompromising quality.

SPECIFICATIONS

Qualifications

• Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals. Experience working in a control room environment, start-up, commissioning, customer interaction and remote support is desirable.
• Understands the use of control systems in the process industry and where the PIMS complements these control systems.
• The successful candidate for this position will have demonstrable skills in at least several of these areas:
• Ability to use Windows administration, e.g. user accounts, security policies, etc.
• Ability to create/modify Microsoft SQL queries
• Ability to use execute SQL Server administration functions
• Ability to create/modify/execute VB/Java Script
• Understanding of OPC & DCOM
• Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
• Must have working knowledge on installing and configuring software including operating systems software
• Understanding of Windows network addressing, routing and firewalls.
• Understanding of one or more of the Yokogawa Exa products
• Must have the demonstrated ability to work in a team environment.
• Must have the demonstrated ability to train Customer in a class room environment.
• Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.
  
  

Education: Bachelor Degree in engineering or equivalent qualification

Prior Experience: Minimum of 6-8 years’ experience in one of the following: process control systems, real time information systems, information systems, process engineering, process operations, software support in a process industry, or systems house application engineering. Experience in Yokogawa EXA solutions will be an advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process! #J-18808-Ljbffr

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB SUMMARY

Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously. Responsiveness to customers’ requests within ten (10) minutes of contacting Yokogawa is essential function of this position. This notification is about providing them with a contact and owner of the problem presented. The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations. The job is done primarily from Yokogawa Offices, but will also include site visits. This may involve as much as 10-25 short trips per year.

The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System, Honeywell Dynamo etc will be an advantage.

Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS

The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

• Enthusiastic about helping end users. Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers. Including escalation to senior engineers and management when resolution is not quickly identified. Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
• Able to work with very little supervision
• Able to schedule their own work in an environment where interruptions are frequent.
• Able to follow logical steps to gather information and resolve problems
• Able to explain complex elements to users who have limited experience. Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.
• Able to learn the concepts and operation of all the Exa products with minimal formal training courses
• Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
• Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
• Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
• Provides formal and informal training to customer personnel as required.
• Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
• Assists in the integration of Yokogawa software packages into the overall process control system.
• Performs software implementation activities employing industry knowledge, programming and scripting skills in the development of efficient and effective systems for customer application,
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.
• Perform other duties as assigned.

DIMENSION

Works under the general supervision of management and Senior level Technical Support Engineers. Independently evaluates, selects, and applies standard engineering techniques and criteria to ensure customer satisfaction. Has the responsibility to support customers, engineers, Project Managers and Account Executives. Accountable for customer satisfaction and uncompromising quality.

SPECIFICATIONS

Qualifications:

• Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals. Experience working in a control room environment, start-up, commissioning, customer interaction and remote support is desirable.
• Understands the use of control systems in the process industry and where the PIMS complements these control systems.
• The successful candidate for this position will have demonstrable skills in at least several of these areas:
• Ability to use Windows administration, e.g. user accounts, security policies, etc.
• Ability to create/modify Microsoft SQL queries
• Ability to use execute SQL Server administration functions
• Ability to create/modify/execute VB/Java Script
• Understanding of OPC & DCOM
• Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
• Must have working knowledge on installing and configuring software including operating systems software
• Understanding of Windows network addressing, routing and firewalls.
• Understanding of one or more of the Yokogawa Exa products
• Must have the demonstrated ability to work in a team environment.
• Must have the demonstrated ability to train Customer in a class room environment.
• Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.

Education: Bachelor Degree in engineering or equivalent qualification

Prior Experience: Minimum of 6-8 years’ experience in one of the following: process control systems, real time information systems, information systems, process engineering, process operations, software support in a process industry, or systems house application engineering. Experience in Yokogawa EXA solutions will be an advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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About Us

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

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