What Jobs are available for Technical in Bahrain?
Showing 2107 Technical jobs in Bahrain
technical support officer
BHD12000 - BHD36000 Y
Era Projects
Posted today
Job Viewed
Job Description
Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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0
Technical Support Lead
6060 Busaiteen
BHD5000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client, a fast-growing technology company, is seeking a motivated and experienced Technical Support Lead to manage and mentor their fully remote customer service and helpdesk team. This is a critical role focused on ensuring exceptional technical support is provided to our client's user base, maintaining high levels of customer satisfaction. You will be responsible for leading a team of support engineers, managing ticket queues, resolving escalated technical issues, and developing efficient support processes. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service acumen, and proven leadership abilities. Responsibilities include overseeing daily support operations, training and developing support staff, monitoring support metrics (e.g., response times, resolution rates), and identifying trends in customer issues to provide feedback for product improvement. You will act as a point of escalation for complex technical problems, working collaboratively with engineering and product teams to ensure timely and effective resolutions. This role requires a deep understanding of IT systems, software applications, and hardware troubleshooting. Experience with helpdesk software (e.g., Zendesk, ServiceNow, Jira Service Management) and remote support tools is essential. You will also be responsible for documenting support procedures, creating knowledge base articles, and implementing strategies to improve self-service options for customers. The ability to manage a remote team effectively, foster a positive team culture, and maintain high standards of service delivery is paramount. This position requires strong organizational skills, excellent communication, and a proactive approach to customer problem-solving.
Responsibilities:
Responsibilities:
- Lead and manage a remote technical support and helpdesk team.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Train, mentor, and develop support staff to enhance their technical and customer service skills.
- Manage incoming support tickets, prioritizing and escalating issues as needed.
- Act as a primary point of escalation for complex technical problems.
- Monitor key support metrics and implement strategies for continuous improvement.
- Collaborate with engineering and product teams to provide feedback and resolve issues.
- Develop and maintain support documentation, including knowledge base articles and FAQs.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Implement best practices for remote team management and customer support.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing and mentoring remote teams.
- Strong technical troubleshooting skills across various operating systems, software, and hardware.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- A proactive approach to problem-solving and a passion for customer success.
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1
Technical Support Engineer
1075 Durrat Al Bahrain
BHD55000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Technical Support Engineer to join their growing team. This role plays a vital part in ensuring our clients receive exceptional support for our software solutions. The position offers a hybrid work model, combining remote flexibility with essential in-office collaboration. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and documenting support processes. The ideal candidate possesses strong analytical skills, a customer-centric approach, and a deep understanding of our product suite.
Responsibilities:
Responsibilities:
- Provide first-level and second-level technical support to clients via phone, email, and chat.
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage.
- Escalate unresolved issues to senior support engineers or development teams as needed.
- Document all support interactions, solutions, and procedures in the ticketing system.
- Create and maintain a knowledge base of common issues and their resolutions.
- Assist in the testing and rollout of new software features and updates.
- Train clients on product features and best practices.
- Collaborate with the product development team to identify and report software bugs and enhancement requests.
- Contribute to the improvement of support processes and tools.
- Ensure customer satisfaction by providing prompt, accurate, and empathetic support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in technical support or a similar IT role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude and commitment to providing excellent service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Willingness to work in a hybrid model, with some days in the office and some remotely.
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2
Technical Support Specialist
27761 Muharraq, Muharraq
BHD55000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client requires a dedicated Technical Support Specialist to join their established team in Muharraq, Muharraq, BH . This role involves providing exceptional technical assistance to internal users and external customers, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Responsibilities include responding to support tickets, diagnosing and resolving technical problems via phone, email, and in-person, and escalating complex issues to senior IT staff when necessary. You will be responsible for maintaining IT equipment, installing and configuring software, and providing user training on various IT applications. A strong understanding of operating systems (Windows, macOS), network protocols, and common business software is essential. The ideal candidate will possess excellent communication and problem-solving skills, with a patient and customer-focused approach. Experience with ticketing systems and remote support tools is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. This role is primarily office-based to ensure timely and effective on-site support for our client's operations in Muharraq.
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3
Technical Support Lead
23456 Busaiteen
BHD75000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
We are looking for an experienced Technical Support Lead to join our fully remote team, managing and enhancing our Customer Service & Helpdesk operations. This role is critical in ensuring seamless technical assistance and exceptional customer satisfaction for our client's user base. You will lead a team of remote support specialists, overseeing daily operations, providing guidance, and fostering a high-performance culture. Responsibilities include managing ticket queues, prioritizing issues, and ensuring timely resolution of complex technical problems across various platforms and software applications. You will develop and implement best practices for support, including knowledge base management, escalation procedures, and customer feedback mechanisms. The ideal candidate will possess a strong technical aptitude, extensive experience in IT support, and proven leadership skills. You must be adept at troubleshooting hardware, software, and network issues, with a deep understanding of common operating systems and applications. Excellent communication and interpersonal skills are paramount, as you will be interacting with customers and team members remotely on a daily basis. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is required. You will also be responsible for identifying trends in support requests, analyzing root causes, and collaborating with development teams to implement product improvements. The ability to train and mentor support staff, create comprehensive documentation, and contribute to the strategic improvement of the customer support function is essential. This is a fantastic opportunity to lead a critical customer-facing function in a fully remote capacity, driving excellence in technical support and contributing to the overall success of our client.
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4
Technical Support Lead
150 Durrat Al Bahrain
BHD60000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a proactive and skilled Technical Support Lead to manage their customer service and technical support operations. This role is crucial for ensuring timely and effective resolution of customer technical issues, leading a team of support specialists, and maintaining high levels of customer satisfaction. You will be responsible for troubleshooting complex technical problems, developing support documentation, and implementing strategies to improve overall support efficiency. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and proven leadership capabilities. Responsibilities include:
- Leading and mentoring a team of technical support specialists, providing guidance and performance feedback.
- Managing incoming support requests, prioritizing issues, and ensuring prompt resolution.
- Troubleshooting complex hardware, software, and network-related issues for customers.
- Developing and maintaining a comprehensive knowledge base of technical solutions and support procedures.
- Identifying trends in customer issues and collaborating with engineering teams to implement product improvements.
- Ensuring adherence to service level agreements (SLAs) and customer service standards.
- Training new support staff on products, procedures, and best practices.
- Communicating technical information clearly and effectively to both technical and non-technical users.
- Analyzing support metrics to identify areas for improvement in efficiency and customer experience.
- Escalating critical issues to appropriate departments and ensuring follow-through.
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5
Technical Support Lead
415 Saar, Northern
BHD50000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Technical Support Lead to manage their customer support operations. This is a fully remote position, allowing you to provide essential technical assistance from the comfort of your home. The ideal candidate will possess excellent troubleshooting skills, strong leadership abilities, and a passion for delivering outstanding customer service. You will be responsible for guiding a team of support specialists and ensuring swift resolution of technical issues.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of technical support specialists, fostering a collaborative and high-performing environment.
- Oversee the day-to-day operations of the customer support helpdesk, ensuring timely and effective resolution of all customer inquiries and technical issues.
- Develop and implement efficient support processes and workflows to enhance customer satisfaction and reduce resolution times.
- Monitor support ticket queues, assign tasks to team members, and ensure all issues are addressed according to service level agreements (SLAs).
- Act as a point of escalation for complex technical problems, providing in-depth troubleshooting and resolution.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and troubleshooting guides.
- Analyze support data and trends to identify recurring problems and recommend product improvements or proactive solutions.
- Collaborate with engineering and product teams to provide feedback on product issues and feature requests.
- Ensure adherence to company policies and procedures regarding customer data privacy and security.
- Develop and deliver training materials to enhance the technical skills and customer service abilities of the support team.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Champion a customer-centric approach throughout the support team.
- Proven experience in a technical support role, with at least 2 years in a lead or supervisory capacity.
- Extensive knowledge of troubleshooting hardware, software, and network issues.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
- Strong understanding of operating systems (Windows, macOS, Linux) and common business applications.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to effectively manage and motivate a remote team.
- Experience in developing and maintaining knowledge base articles and support documentation.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
- Demonstrated ability to handle high-pressure situations and manage multiple priorities simultaneously.
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6
Technical Support Specialist
9099 Tubli
BHD50000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a skilled and empathetic Technical Support Specialist to join their growing team. Based in A'ali, Northern, BH , this hybrid role offers a blend of on-site and remote work flexibility. You will be the primary point of contact for customers experiencing technical issues with our client's products and services. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of IT systems, and the ability to communicate complex technical information in a clear and concise manner to both technical and non-technical users. Responsibilities include diagnosing and resolving hardware, software, and network issues; providing timely and effective technical assistance via phone, email, and chat; documenting support interactions and resolutions; escalating complex issues to senior technicians or engineers; and contributing to the development of knowledge base articles and FAQs. You will also be involved in user training and providing guidance on best practices for product usage. A degree or certification in Information Technology, Computer Science, or a related field, along with at least 3 years of experience in a technical support role, is required. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with CRM systems and remote support tools is highly desirable. Strong customer service orientation, patience, and a proactive approach to problem-solving are critical. This role offers a great opportunity to utilize your technical expertise and customer service skills to ensure customer satisfaction and contribute to the success of a leading technology provider.
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7
Technical Support Specialist
21124 Seef, Capital
BHD50000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking a diligent and customer-focused Technical Support Specialist to join their dedicated helpdesk team. This role offers a remote work arrangement, allowing you to provide critical IT support from your home office. While remote, strong communication and understanding of business needs related to the Seef, Capital, BH area can be beneficial.
As a Technical Support Specialist, you will be the primary point of contact for clients experiencing technical issues with our software and hardware products. Your responsibilities will include troubleshooting a wide range of technical problems, diagnosing issues, and providing timely and effective resolutions. This involves responding to support tickets, answering incoming calls, and assisting users via remote desktop sessions. You will be expected to document all support interactions, maintain knowledge base articles, and escalate complex issues to senior technical staff when necessary.
The ideal candidate possesses excellent diagnostic skills, a strong understanding of operating systems, network fundamentals, and common software applications. You should be patient, empathetic, and capable of explaining technical solutions in a clear and understandable manner to users of varying technical expertise. A proactive approach to problem-solving and a commitment to delivering exceptional customer service are essential. You will play a vital role in ensuring client satisfaction and maintaining the smooth operation of their IT infrastructure. Continuous learning and staying updated on product enhancements and industry best practices will be key to your success. We are looking for individuals who are passionate about technology and dedicated to helping others.
Qualifications:
As a Technical Support Specialist, you will be the primary point of contact for clients experiencing technical issues with our software and hardware products. Your responsibilities will include troubleshooting a wide range of technical problems, diagnosing issues, and providing timely and effective resolutions. This involves responding to support tickets, answering incoming calls, and assisting users via remote desktop sessions. You will be expected to document all support interactions, maintain knowledge base articles, and escalate complex issues to senior technical staff when necessary.
The ideal candidate possesses excellent diagnostic skills, a strong understanding of operating systems, network fundamentals, and common software applications. You should be patient, empathetic, and capable of explaining technical solutions in a clear and understandable manner to users of varying technical expertise. A proactive approach to problem-solving and a commitment to delivering exceptional customer service are essential. You will play a vital role in ensuring client satisfaction and maintaining the smooth operation of their IT infrastructure. Continuous learning and staying updated on product enhancements and industry best practices will be key to your success. We are looking for individuals who are passionate about technology and dedicated to helping others.
Qualifications:
- Proven experience in IT support, helpdesk operations, or a similar technical role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving and diagnostic skills.
- Superior customer service and communication skills, both written and verbal.
- Ability to work independently and manage multiple support requests simultaneously.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
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8
Technical Support Specialist
BH20 3BZ Seef, Capital
BHD45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and customer-focused Technical Support Specialist to join their globally distributed team. This fully remote position will be based out of Seef, Capital, BH , but will operate within a remote-first framework, offering flexibility and autonomy. You will be the primary point of contact for clients experiencing technical issues with our client's cutting-edge products, providing timely and effective solutions. Your role will involve diagnosing hardware and software problems, troubleshooting complex issues, and guiding users through step-by-step solutions. Excellent communication skills are paramount, as you will be interacting with clients via phone, email, and chat, often explaining technical concepts in a clear and understandable manner. Responsibilities include logging and tracking all support interactions, escalating issues to higher-level support or development teams when necessary, and contributing to the knowledge base by documenting common issues and resolutions. You will also be involved in gathering customer feedback to help improve product usability and functionality. The ideal candidate will have a strong technical aptitude, a passion for problem-solving, and a genuine desire to provide exceptional customer service. Experience with ticketing systems and remote support tools is essential. This is an excellent opportunity for an IT professional looking to leverage their skills in a remote setting and contribute to the success of a growing technology company. A proactive attitude and the ability to manage your workload effectively are key.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical assistance and support for incoming queries and issue requests related to software and hardware.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues, ranging from simple to complex.
- Guide customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Ask pertinent questions to understand the problem and to accurately diagnose the issue.
- Escalate unresolved issues to the appropriate internal team (e.g., development, higher-level support).
- Identify and log bugs and suggest improvements for products.
- Document all troubleshooting and customer interactions.
- Maintain a high degree of customer service for all support queries.
- Contribute to the development of a comprehensive knowledge base.
- Provide feedback on product usability and functionality to the product team.
- Ensure timely and effective resolution of customer issues.
- Follow-up with customers to ensure their technical issues are resolved.
- Manage and prioritize support tickets effectively.
Qualifications:
- Proven experience as a Technical Support Specialist or similar role.
- Excellent knowledge of computer hardware, software, and networking.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Strong diagnostic and troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to explain technical details clearly.
- Customer-oriented approach and patience.
- Ability to work independently and manage time effectively in a remote environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Familiarity with operating systems (Windows, macOS, Linux) and common applications.
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9