372 Technicians jobs in Sitra

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Providing expert technical support to customers via phone, email, and remote access tools.
• Diagnosing and resolving complex hardware, software, and network issues.
• Escalating unresolved issues to the appropriate engineering or development teams.
• Documenting technical solutions, troubleshooting steps, and customer interactions in the ticketing system.
• Contributing to the development and maintenance of the technical knowledge base and FAQs.
• Identifying trends in customer issues and providing feedback to product development teams.
• Conducting remote diagnostics and providing step-by-step guidance to customers.
• Performing occasional on-site support or troubleshooting at client locations when necessary.
• Ensuring timely and effective resolution of all support requests.
• Maintaining a high level of customer satisfaction and building strong client relationships.

• Bachelor's degree in Computer Science, IT, or a related technical field.
• Minimum of 3 years of experience in technical support or a similar role.
• Proven expertise in troubleshooting and resolving complex technical issues.
• Strong understanding of operating systems, network protocols, and hardware.
• Excellent analytical and problem-solving skills.
• Superior communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with remote support tools and ticketing systems.
• Ability to work independently and manage time effectively in a hybrid setup.
• Certifications like CompTIA A+, Network+, or CCNA are a plus.
• Customer-centric approach with a commitment to service excellence.

• Provide Tier 1 and Tier 2 technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Respond to support requests via phone, email, and chat.
• Document all support activities and resolutions in a ticketing system.
• Guide users through troubleshooting and problem-solving processes.
• Install, configure, and maintain computer hardware and software.
• Escalate complex issues to senior support staff when necessary.
• Maintain a knowledge base of common issues and solutions.
• Ensure timely resolution of support tickets and customer satisfaction.
• Identify recurring issues and recommend preventative measures.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
• Proven experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts and troubleshooting.
• Experience with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• Strong problem-solving and analytical abilities.
• Ability to work independently in a remote environment.

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step troubleshooting processes.
• Escalate complex technical problems to senior support staff or engineering teams.
• Document all support interactions and resolutions in a ticketing system.
• Contribute to the development and maintenance of the knowledge base.
• Identify recurring technical issues and suggest solutions or workarounds.
• Educate users on product features and functionalities.
• Ensure a high level of customer satisfaction with support interactions.
• Stay updated on new technologies and product updates.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
• Proven ability to troubleshoot and resolve a wide range of technical issues.
• Excellent knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Proficiency with remote support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Customer-focused mindset and a passion for helping others.
• Ability to work independently in a remote environment.