1083 Technicians jobs in Sitra
Technical Support Specialist
109 Sanad
BHD55000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their fully remote customer service team. This role is vital in providing exceptional end-user support for software applications, hardware issues, and network connectivity problems. You will be the first point of contact for customers and internal staff seeking technical assistance, diagnosing and resolving issues efficiently and professionally. This is a remote-first position that requires strong communication skills, excellent problem-solving abilities, and the capacity to work independently while being part of a collaborative virtual team. The ideal candidate will have a solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. You will be responsible for documenting support requests, tracking issue resolution, and contributing to the knowledge base. Key Responsibilities:
- Providing timely and effective technical support to customers and internal users via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network-related issues.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions and resolutions in a ticketing system.
- Escalating complex issues to senior support staff or relevant IT teams when necessary.
- Contributing to the development and maintenance of a comprehensive knowledge base.
- Identifying trends in support requests and recommending proactive solutions or improvements.
- Assisting with user account management and access control.
- Participating in team meetings and training sessions to enhance technical skills.
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Support Specialist
521 Sanad
BHD55000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a highly experienced Senior Technical Support Specialist to join their fully remote customer service and helpdesk team. This role is crucial for providing advanced technical assistance and resolving complex issues for our global user base. You will be responsible for diagnosing and troubleshooting software and hardware problems, guiding users through step-by-step solutions, and escalating unresolved issues to appropriate technical teams. A key aspect of this role involves creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower users and junior support staff. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of IT systems, networks, and common software applications. Proficiency in remote support tools and a demonstrated ability to communicate technical information clearly and concisely to non-technical users is essential. You will also contribute to identifying trends in customer issues and providing feedback for product improvements. Requirements include a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, with a minimum of 5 years of experience in technical support or helpdesk environments. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. If you are passionate about technology, possess excellent customer service skills, and thrive in a remote work environment, we encourage you to apply for this exciting opportunity to support users impacting the **Janabiyah, Northern, BH** region remotely.
This advertiser has chosen not to accept applicants from your region.
1
Senior Technical Support Specialist
911 Sanad
BHD70000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Technical Support Specialist to join their growing, remote-first customer service team. This role is pivotal in providing high-level technical assistance and troubleshooting for our client's sophisticated software products. You will be responsible for managing escalated customer issues, diagnosing complex technical problems, and delivering effective, timely solutions. This position requires an individual with exceptional communication skills, both written and verbal, to clearly articulate technical information to a diverse user base. You will work within a collaborative online environment, leveraging remote support tools and knowledge bases to resolve user queries efficiently. Responsibilities include maintaining accurate records of customer interactions, contributing to the development of support documentation and FAQs, and identifying recurring issues to provide feedback to the product development team. The ideal candidate possesses a deep understanding of IT systems, networking, and specific software applications relevant to our client's offerings. A proven ability to troubleshoot intricate software and hardware issues remotely is essential. You will be expected to provide guidance and mentorship to junior support staff, contributing to their professional development. This role demands a proactive, customer-centric approach, with a strong emphasis on problem-solving and customer satisfaction. Join a team that values innovation and professional growth, where you can make a significant impact from the comfort of your home office, supporting users globally but with a focus on issues impacting those in or around Budaiya, Northern, BH .
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2
Senior Technical Support Specialist (Remote)
1146 Ma'ameer
BHD65000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for a dedicated and proficient Senior Technical Support Specialist to join their expanding global support team. This is a fully remote position, allowing you to provide expert technical assistance from the comfort of your home office. The ideal candidate will have a passion for technology, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be the first point of contact for users experiencing technical difficulties, guiding them through troubleshooting steps and ensuring timely resolution of issues.
Responsibilities:
Qualifications:
Join our client's remote team and make a significant impact by ensuring seamless technical operations for their users.
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., development, network operations) with detailed problem descriptions.
- Assist with user onboarding and training on technical products and services.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotations to provide after-hours support as needed.
- Identify trends in support requests and provide feedback to product development teams for continuous improvement.
- Mentor and guide junior support staff.
- Contribute to the development and refinement of support processes and policies.
- Ensure customer satisfaction by delivering timely, effective, and friendly support.
- Stay up-to-date with product updates and new technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent diagnostic and troubleshooting skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Strong customer-service orientation and a patient, empathetic approach.
- Experience supporting cloud-based applications and services is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Must have a reliable high-speed internet connection and a quiet, dedicated workspace.
Join our client's remote team and make a significant impact by ensuring seamless technical operations for their users.
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3
Senior Customer Success Manager - Technical Support
20005 Eker
BHD75000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking an experienced and highly dedicated Senior Customer Success Manager to join their dynamic team in Tubli, Capital, BH . This role is pivotal in ensuring our clients receive exceptional support and achieve maximum value from our innovative solutions. You will act as a primary point of contact for a portfolio of key accounts, building strong relationships, understanding their unique needs, and proactively guiding them towards success. This hybrid role offers the flexibility to work remotely for a portion of the week while collaborating with the team in person.
Responsibilities:
The ideal candidate possesses a proven track record in customer success, account management, or a similar client-facing role within the tech industry. Excellent communication, interpersonal, and problem-solving skills are essential. A strong technical aptitude and the ability to explain complex concepts clearly are required. Experience with CRM software and customer success platforms is highly desirable. If you are passionate about empowering customers and driving their success, we encourage you to apply.
Responsibilities:
- Develop and maintain strong, long-lasting relationships with assigned clients.
- Understand client business objectives and proactively identify opportunities for them to leverage our products and services.
- Provide expert-level technical guidance and troubleshooting support.
- Conduct regular business reviews to assess client satisfaction and identify areas for improvement.
- Onboard new clients effectively, ensuring a smooth transition and quick adoption.
- Act as an advocate for clients internally, communicating their needs and feedback to product and engineering teams.
- Monitor client health metrics and implement strategies to mitigate churn risk.
- Identify upsell and cross-sell opportunities within your client base.
- Collaborate with sales, product, and support teams to deliver a cohesive client experience.
- Contribute to the development of best practices and knowledge base articles.
- Stay abreast of industry trends and product updates to provide informed guidance.
The ideal candidate possesses a proven track record in customer success, account management, or a similar client-facing role within the tech industry. Excellent communication, interpersonal, and problem-solving skills are essential. A strong technical aptitude and the ability to explain complex concepts clearly are required. Experience with CRM software and customer success platforms is highly desirable. If you are passionate about empowering customers and driving their success, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
54322 Busaiteen, Muharraq
BHD65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Technical Support Engineer to provide exceptional assistance to their users. This role is crucial for ensuring smooth operation and user satisfaction with their range of products and services. You will be responsible for diagnosing and resolving technical issues, providing clear instructions, and escalating complex problems when necessary. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. You will handle inquiries via multiple channels, including email, phone, and chat, documenting all interactions and resolutions accurately. Key responsibilities include troubleshooting hardware and software issues, guiding users through setup processes, and educating them on product features. A deep understanding of (mention specific relevant technologies, e.g., operating systems, networking, software applications) is essential. You will work closely with the engineering and product development teams to identify recurring issues and contribute to product improvements. Proactive customer engagement and the ability to anticipate user needs are highly valued. We are looking for an individual who is patient, empathetic, and committed to providing a positive customer experience. The ability to work effectively in a fast-paced, dynamic environment and manage multiple support tickets simultaneously is paramount. This role offers the opportunity to be a key part of a customer-centric organization.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via email, phone, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through product installation, setup, and troubleshooting steps.
- Document customer interactions, technical issues, and resolutions in a ticketing system.
- Escalate complex issues to appropriate internal teams for resolution.
- Educate customers on product features and best practices.
- Contribute to the knowledge base with FAQs and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction through prompt and effective support.
- Stay updated on product updates and technical changes.
- Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a similar role.
- Strong knowledge of (mention specific relevant technologies, e.g., Windows/macOS operating systems, common software applications, basic networking concepts).
- Excellent problem-solving and troubleshooting skills.
- Outstanding verbal and written communication skills.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
233 Jurdab
BHD3000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their thriving customer service team based in Tubli, Capital, BH . This role is pivotal in ensuring our customers receive exceptional support for our diverse range of software products and services. You will be the primary point of contact for customers encountering technical issues, providing timely and effective resolutions. Responsibilities include troubleshooting software and hardware problems, guiding users through installation and configuration processes, and resolving complex technical queries via phone, email, and chat. You will maintain accurate records of customer interactions and technical issues in our CRM system, identifying trends and escalating recurring problems to the development team. A key aspect of this role involves creating and updating knowledge base articles, FAQs, and troubleshooting guides to empower users and reduce support volume. You will also actively participate in team meetings, contributing insights on customer feedback and potential product improvements. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. Experience with ticketing systems and remote desktop support tools is highly preferred. We are looking for a patient, empathetic, and detail-oriented individual who is passionate about problem-solving and committed to delivering outstanding customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 2 years of experience in a technical support role, is required. You will be working in a collaborative office environment, contributing to a positive team dynamic and ensuring high levels of customer satisfaction.
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6
Technical Support Lead
1001 Busaiteen, Muharraq
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding software company, is seeking an experienced and motivated Technical Support Lead to manage their customer support operations. This is an excellent opportunity to lead a team of support engineers, ensure exceptional customer service, and contribute to improving product usability and customer satisfaction. You will be responsible for overseeing the daily operations of the support desk, resolving complex technical issues, and developing efficient support processes. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven leadership abilities.
Key responsibilities include managing the support team's workload, providing technical guidance and training, and ensuring timely resolution of customer inquiries and issues. You will develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role requires monitoring support metrics, analyzing trends, and implementing strategies to improve response times, first-call resolution rates, and overall customer satisfaction. You will serve as an escalation point for complex technical problems and collaborate with engineering and product teams to identify and resolve underlying issues. Experience with CRM and ticketing systems is essential. The Technical Support Lead will also be responsible for contributing to product feedback and advocating for customer needs within the organization.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or a similar role, with at least 2 years in a leadership or supervisory capacity, is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. Excellent communication, interpersonal, and customer service skills are paramount. Experience with SaaS products and cloud-based support environments is a strong plus. This position is based in our client's office in Busaiteen and requires active participation in team meetings and collaborative problem-solving.
Key responsibilities include managing the support team's workload, providing technical guidance and training, and ensuring timely resolution of customer inquiries and issues. You will develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower both customers and support staff. This role requires monitoring support metrics, analyzing trends, and implementing strategies to improve response times, first-call resolution rates, and overall customer satisfaction. You will serve as an escalation point for complex technical problems and collaborate with engineering and product teams to identify and resolve underlying issues. Experience with CRM and ticketing systems is essential. The Technical Support Lead will also be responsible for contributing to product feedback and advocating for customer needs within the organization.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or a similar role, with at least 2 years in a leadership or supervisory capacity, is required. Strong knowledge of operating systems, networking concepts, and common software applications is essential. Excellent communication, interpersonal, and customer service skills are paramount. Experience with SaaS products and cloud-based support environments is a strong plus. This position is based in our client's office in Busaiteen and requires active participation in team meetings and collaborative problem-solving.
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7
Technical Support Specialist
888 Zallaq, Southern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically adept Technical Support Specialist to join their growing support team. This role is primarily remote, providing essential assistance to users encountering technical issues. You will be the first point of contact for resolving hardware, software, and network problems, ensuring a high level of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to appropriate senior support staff or IT teams when necessary.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Maintain a knowledge base of common issues and their solutions.
- Assist with user account management and access requests.
- Provide support for various operating systems and standard office applications.
- Identify trends in support requests and provide feedback to improve products and services.
- Ensure customer satisfaction by delivering timely and effective technical assistance.
- Participate in team meetings and training sessions to enhance product knowledge and support skills.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and networking fundamentals.
- Proficiency with operating systems (Windows, macOS) and common applications (e.g., Microsoft Office Suite).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- A patient and empathetic approach to assisting users.
- Certifications such as CompTIA A+ are advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
25678 Seef, Capital
BHD60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role is critical in providing prompt and effective technical assistance to clients, resolving hardware, software, and network issues. You will be the first point of contact for users experiencing technical difficulties, diagnosing problems, and guiding them through step-by-step solutions. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine desire to help others.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
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9