270 Account Coordinator jobs in Bahrain

• Manage daily office operations, including reception, mail distribution, and facility maintenance.
• Develop and implement office policies and procedures to improve efficiency and organization.
• Oversee the procurement and management of office supplies, equipment, and services.
• Coordinate and manage vendor relationships, including cleaning services, maintenance, and IT support.
• Serve as the primary point of contact for staff inquiries regarding administrative matters.
• Organize and manage company events, meetings, and travel arrangements for staff.
• Maintain office filing systems, both physical and digital, ensuring accuracy and accessibility.
• Manage the office budget and process invoices and expense reports.
• Ensure the office is well-maintained, clean, and safe for all employees and visitors.
• Support HR functions, such as onboarding new employees, maintaining personnel records, and coordinating training sessions.
• Implement and manage an effective records management system.
• Provide administrative support to senior management as required.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 4 years of experience in office management, administrative support, or a similar role.
• Proven ability to manage office operations efficiently and effectively.
• Excellent organizational, time management, and multitasking skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
• Experience with budget management and vendor negotiation.
• Ability to work independently and as part of a team.
• Discretion and confidentiality in handling sensitive information.
• Familiarity with Bahraini labor laws and regulations is a plus.
• Fluency in English; Arabic language skills are beneficial.

• Oversee daily office operations, ensuring a well-maintained and functional work environment.
• Manage office supplies, equipment, and vendor relationships, ensuring cost-effectiveness.
• Coordinate and manage meeting schedules, appointments, and travel arrangements for staff.
• Handle incoming and outgoing correspondence, including mail, emails, and phone calls.
• Maintain organized filing systems, both physical and digital.
• Assist with onboarding new employees, including orientation and administrative setup.
• Manage office budgets and process invoices and expense reports.
• Implement and maintain office policies and procedures to improve efficiency.
• Provide administrative support to management and other staff members as needed.
• Organize and coordinate internal and external meetings and events.
• Ensure the security and confidentiality of sensitive information.
• Manage reception duties and greet visitors professionally.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in office administration or office management.
• Proven organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal skills and the ability to interact effectively with staff and visitors.
• Experience with managing office budgets and vendor relations.
• Ability to multitask and prioritize tasks efficiently.
• Proactive and resourceful problem-solver.
• Familiarity with basic bookkeeping or accounting principles is a plus.

• Managing the overall administrative functions of the office.
• Overseeing the maintenance and upkeep of office facilities, ensuring a safe and pleasant working environment.
• Managing office supplies, equipment, and stationery, ensuring adequate stock levels.
• Coordinating with vendors and service providers for repairs, maintenance, and office services.
• Greeting visitors, managing reception duties, and handling incoming calls and correspondence.
• Organizing and coordinating internal and external meetings, events, and travel arrangements.
• Assisting with the onboarding process for new employees, including workspace setup.
• Developing and implementing office policies and procedures.
• Managing the office budget and processing invoices.
• Providing administrative support to the executive team and other departments as needed.

• Oversee the daily operations of the office to ensure efficiency and productivity.
• Manage office supplies, inventory, and equipment, ensuring adequate stock levels.
• Coordinate with vendors and service providers for maintenance, repairs, and supplies.
• Implement and maintain administrative policies and procedures.
• Manage incoming and outgoing mail and correspondence.
• Schedule meetings, appointments, and manage calendars for management.
• Assist with travel arrangements and accommodation for staff.
• Maintain office filing systems and ensure proper record-keeping.
• Ensure a safe, clean, and organized work environment.
• Act as a primary point of contact for staff inquiries and building-related issues.

• Minimum of 3-5 years of experience in office management or a similar administrative role.
• Proven organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.
• Professional demeanor and positive attitude.
• Experience with basic bookkeeping or office administration software is a plus.
• Ability to work independently with minimal supervision.

Join to apply for the Customer Service Executive role at Batelco by Beyon

Join to apply for the Customer Service Executive role at Batelco by Beyon

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Telecommunications

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Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only