What Jobs are available for Administrative Analyst in Bahrain?

Job Title:
Customer Service/Administrative Support

Summary
Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties And Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education And/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills And Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands:
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:
The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities

• Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
• Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
• Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
• Provide administrative and clerical services
• Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
• Ensure that information and referral services provided are entered and counted in FFSMIS
• Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• High school diploma or GED
• Experience working with computers and office automation software
• Knowledge of basic customer service skills
• Ability to handle multiple tasks and determine priority of tasks
• Strong verbal and written skills
• Possess a general knowledge base of community and military resources
• Ability to follow directions carefully and understand complex protocols
• Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
• Knowledge of military lifestyle, ranks, and organizations

Preferred Qualifications

• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Other Skills and Abilities

• This position requires access to U.S. Government facilities and systems.
• U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $40,000 - $55,600

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Accurately enter and update data in various databases and software applications.
• Verify the accuracy and completeness of entered data.
• Perform regular data backups to ensure data integrity.
• Identify and correct errors or inconsistencies in data.
• Maintain organized and up-to-date records.
• Assist with data cleanup and migration projects.
• Adhere to data privacy and security policies.
• Respond to data-related inquiries from internal teams.
• Meet established data entry speed and accuracy targets.
• Assist with other administrative tasks as needed.

• High school diploma or equivalent.
• Proven data entry experience or similar role.
• Excellent typing speed and accuracy.
• Proficiency in data entry software and MS Office Suite (Word, Excel).
• Strong attention to detail and accuracy.
• Ability to work independently and manage time effectively.
• Good organizational and record-keeping skills.
• Reliability and a strong work ethic.
• Familiarity with database management is a plus.

• Conducting detailed process mapping and analysis to identify areas for improvement.
• Developing and implementing lean manufacturing techniques, Six Sigma methodologies, and other optimization tools.
• Designing and executing pilot programs to test new process improvements.
• Collecting and analyzing data to measure the effectiveness of implemented changes.
• Collaborating with production teams, quality control, and management to implement solutions.
• Developing standard operating procedures (SOPs) and training materials for new processes.
• Monitoring key performance indicators (KPIs) related to production efficiency, cost, and quality.
• Identifying and resolving operational issues and inefficiencies.
• Leading and participating in cross-functional improvement teams.
• Staying current with industry best practices and emerging technologies in industrial engineering.
• Preparing reports and presentations on process improvement initiatives and outcomes.
• Ensuring that all implemented processes comply with safety and environmental regulations.

• Analyze and evaluate existing industrial processes for inefficiencies.
• Develop and implement strategies for process optimization and cost reduction.
• Utilize Lean Six Sigma methodologies to identify and eliminate waste and defects.
• Collect and analyze process data to identify trends and areas for improvement.
• Design, document, and implement new or improved processes.
• Collaborate with operational teams to ensure smooth implementation of process changes.
• Monitor the performance of implemented solutions and make necessary adjustments.
• Prepare detailed reports on process improvement initiatives and their impact.
• Facilitate training sessions on new process methodologies.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Proven experience (5+ years) as a Process Engineer or in a similar role.
• Strong knowledge of Lean Manufacturing and Six Sigma principles (Green Belt or Black Belt certification preferred).
• Experience with process mapping, data analysis, and statistical tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team.
• Proficiency in process simulation and modeling software.
• Ability to manage projects independently and meet deadlines.

• Analyze current manufacturing processes to identify areas for improvement and efficiency gains.
• Utilize Lean Manufacturing and Six Sigma methodologies to reduce waste, improve quality, and lower costs.
• Develop process maps, flowcharts, and documentation for existing and new workflows.
• Design and implement process improvements, including automation and workflow optimization.
• Collect and analyze production data to measure performance and identify trends.
• Collaborate with production, engineering, and quality assurance teams to implement changes.
• Develop and conduct training sessions for employees on new processes and best practices.
• Monitor the effectiveness of implemented changes and make necessary adjustments.
• Prepare reports and presentations on process improvement initiatives and their outcomes.
• Champion a culture of continuous improvement throughout the organization.

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement, industrial engineering, or operations management.
• Proven experience with Lean Manufacturing and Six Sigma (Green Belt or Black Belt certification preferred).
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in process mapping software and data analysis tools.
• Excellent understanding of manufacturing principles and production workflows.
• Strong communication, interpersonal, and leadership skills.
• Ability to work effectively in a team environment and manage projects independently.
• Knowledge of quality control systems and statistical process control (SPC).
• Experience in the manufacturing sector is required.