366 Administrative Support jobs in Bahrain
Administrative Support/customer Service
Posted today
Job Viewed
Job Description
in our office in Bahrain.
**KEY RESPONSIBILITIES**:
*Support with execution of apartment and vehicles
*Daily operation of the Sponsorship Services,
*Documentation and other administrative jobs
*To assist in picking and dropping documents
*Administrative task
**REQUIREMENTS**:
- Proficiency with MS Office
- Bahrain Driver’s license
- Good communication skills in English
**Salary**: BD300.000 - BD350.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (preferred)
Customer Service and Administrative Support
Posted today
Job Viewed
Job Description
Job Title: Customer Service/Administrative Support
Summary
Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
Essential Duties and Responsibilities
- Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
- Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
- Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
- Provide administrative and clerical services
- Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
- Ensure that information and referral services provided are entered and counted in FFSMIS
- Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories
Supervisory Responsibilities
- This job has no supervisory responsibilities.
Required Education and/or Experience Qualifications
- High school diploma or GED
- Experience working with computers and office automation software
- Knowledge of basic customer service skills
- Ability to handle multiple tasks and determine priority of tasks
- Strong verbal and written skills
- Possess a general knowledge base of community and military resources
- Ability to follow directions carefully and understand complex protocols
- Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
- Knowledge of military lifestyle, ranks, and organizations
Preferred Qualifications
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Other Skills and Abilities
- This position requires access to U.S. Government facilities and systems.
- U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service and Administrative Support
Posted 1 day ago
Job Viewed
Job Description
Overview
Job Title: Customer Service/Administrative Support
Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
Responsibilities- Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
- Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
- Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
- Provide administrative and clerical services
- Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
- Ensure that information and referral services provided are entered and counted in FFSMIS
- Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories
This job has no supervisory responsibilities.
Required Education And/or Experience Qualifications- High school diploma or GED
- Experience working with computers and office automation software
- Knowledge of basic customer service skills
- Ability to handle multiple tasks and determine priority of tasks
- Strong verbal and written skills
- Possess a general knowledge base of community and military resources
- Ability to follow directions carefully and understand complex protocols
- Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
- Knowledge of military lifestyle, ranks, and organizations
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- This position requires access to U.S. Government facilities and systems.
- U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work EnvironmentThe physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
#J-18808-LjbffrCustomer Service and Administrative Support
Posted today
Job Viewed
Job Description
Job Title: Customer Service/Administrative Support
Summary - This position is a contingent opportunity and would begin work upon award.
Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
Essential Duties and Responsibilities
- Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
- Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
- Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
- Provide administrative and clerical services
- Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
- Ensure that information and referral services provided are entered and counted in FFSMIS
- Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories
Supervisory Responsibilities
- This job has no supervisory responsibilities.
Required Education and/or Experience Qualifications
- High school diploma or GED
- Experience working with computers and office automation software
- Knowledge of basic customer service skills
- Ability to handle multiple tasks and determine priority of tasks
- Strong verbal and written skills
- Possess a general knowledge base of community and military resources
- Ability to follow directions carefully and understand complex protocols
- Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
- Knowledge of military lifestyle, ranks, and organizations
Preferred Qualifications
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Other Skills and Abilities
- This position requires access to U.S. Government facilities and systems.
- U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Pay Range: $40,000 - $55,600
PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service and Administrative Support

Posted 6 days ago
Job Viewed
Job Description
Job Title: Customer Service/Administrative Support
Summary
Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.
Essential Duties and Responsibilities
+ Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff
+ Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.
+ Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.
+ Provide administrative and clerical services
+ Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff
+ Ensure that information and referral services provided are entered and counted in FFSMIS
+ Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories
Supervisory Responsibilities
+ This job has no supervisory responsibilities.
Required Education and/or Experience Qualifications
+ High school diploma or GED
+ Experience working with computers and office automation software
+ Knowledge of basic customer service skills
+ Ability to handle multiple tasks and determine priority of tasks
+ Strong verbal and written skills
+ Possess a general knowledge base of community and military resources
+ Ability to follow directions carefully and understand complex protocols
+ Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems
+ Knowledge of military lifestyle, ranks, and organizations
Preferred Qualifications
+ Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
+ Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
+ Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Other Skills and Abilities
+ This position requires access to U.S. Government facilities and systems.
+ U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
+ Ability to work both independently and as part of a team.
+ Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
+ Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
+ Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
+ Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
+ Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c))
Remote Virtual Assistant - Administrative Support
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Manage and organize digital calendars, scheduling appointments and meetings across different time zones.
- Handle email correspondence, screening messages, responding to routine inquiries, and flagging urgent communications.
- Prepare and edit documents, presentations, and reports with a high degree of accuracy.
- Conduct online research for various projects and compile findings into organized summaries.
- Assist with travel arrangements, including booking flights, accommodations, and creating itineraries.
- Maintain and update databases and customer relationship management (CRM) systems.
- Process invoices and manage basic bookkeeping tasks.
- Provide customer support via email and phone, addressing inquiries and resolving issues professionally.
- Organize and maintain digital filing systems for easy retrieval of information.
- Collaborate with team members remotely using project management and communication tools.
- Anticipate needs and proactively offer support to ensure efficient workflow.
- Manage social media accounts, including scheduling posts and engaging with followers.
Requirements:
- Proven experience as a Virtual Assistant or in a similar administrative role.
- Excellent written and verbal communication skills in English.
- Proficiency in standard office software (Microsoft Office Suite, Google Workspace).
- Familiarity with project management tools (e.g., Asana, Trello) and communication platforms (e.g., Slack, Zoom).
- Strong organizational and time management skills with the ability to multitask effectively.
- High level of discretion and confidentiality.
- Reliable high-speed internet connection and a dedicated home workspace.
- Self-motivated with the ability to work independently and meet deadlines.
- Experience with CRM software and basic accounting principles is a plus.
- A positive attitude and a commitment to providing exceptional support.
This is an excellent opportunity for a skilled administrative professional seeking a flexible, remote work arrangement. Our client values dedication, efficiency, and a proactive approach to support.
customer service
Posted today
Job Viewed
Job Description
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Type: Full-time
Pay: BD2, BD2, per month
Application Question(s):
- ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?
Education:
- Bachelor's (Required)
Experience:
- total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Bangla (Required)
Be The First To Know
About the latest Administrative support Jobs in Bahrain !
Customer Service
Posted today
Job Viewed
Job Description
We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our daily operations and ensuring smooth administrative processes. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Perform general clerical duties, including photocopying, scanning, mailing, and filing documents
- Answer phone calls, take messages, and redirect calls to appropriate individuals
- Provide exceptional customer service by assisting clients and visitors with inquiries or directing them to the appropriate staff members
- Maintain office supplies inventory by checking stock levels and placing orders as needed
- Assist with event planning and coordination, including scheduling meetings, booking venues, and arranging travel accommodations
- Support the management team by preparing reports, presentations, and correspondence
- Assist with data entry tasks and maintain accurate records in both physical and digital formats
- Collaborate with other team members to ensure efficient workflow and effective communication
**Experience**:
- Previous experience in an administrative role is preferred but not required
- Strong computer literacy skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines
- Exceptional customer support skills with a friendly and professional demeanor
- Experience in event planning or medical office administration is a plus
We offer competitive compensation based on experience and qualifications. Additionally, we provide opportunities for professional development and growth within the company.
Customer Service Officer
Posted 7 days ago
Job Viewed
Job Description
Overview
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.
Responsibilities- Collaborates with teams across the organization and serves as an advocate for our customers’ service needs, coordinating with the appropriate business partner.
- Undertake thorough AML reviews in line with regulatory guidelines.
- Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
- The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
- The individual is expected to take ownership and responsibility for personal performance targets.
- Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one’s performance in the future.
- The individual should be flexible in meeting the dynamic nature of work.
- To provide customer service to both internal and external customers.
- Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
- Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
- Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
- Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
- Maintain and implement personal development plans in partnership with the immediate manager.
- The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
- Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.
- Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
- Prior experience working within life insurance industry.
- Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Analytical and problem-solving mindset.
- Accuracy and Attention to details.
- Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
- Excellent negotiation and communication skills both written and verbal in English.
- Digital Literacy.
- KYC knowledge.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
Location & Details- Location(s): BH - Manama
- Remote working: No
- Schedule: Full Time
- Recruiter name: Taniya Baby
- Closing Date: 25 September 2025
Customer Service Executive
Posted 18 days ago
Job Viewed
Job Description
Overview
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Responsibilities- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends