184 Alshaya Group jobs in Seef
Customer Service Representative
Posted today
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Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, resolving customer issues effectively.
- Troubleshoot customer problems and guide them through solutions.
- Process orders, returns, and exchanges as per company policy.
- Maintain accurate customer records and document all interactions.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow communication scripts and company guidelines when handling different topics.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and report on trends or recurring issues.
- Continuously improve knowledge of products, services, and policies.
- Assist in training new team members as needed.
- Contribute to a positive and collaborative team environment.
- Achieve performance goals and KPIs related to customer satisfaction and resolution times.
- Manage and organize a high volume of customer interactions efficiently.
- Ensure a high level of customer satisfaction and build customer loyalty.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in CRM systems and help desk software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with difficult customers.
- Self-motivated and able to work independently in a remote setting.
- Reliable internet connection and a suitable home office environment.
- Familiarity with MS Office Suite.
- Ability to learn quickly and adapt to changing processes.
- Positive attitude and a passion for providing excellent service.
Customer Service Supervisor
Posted 4 days ago
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Job Description
Responsibilities:
- Supervise and manage the day-to-day activities of the customer service department.
- Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
- Set performance goals and objectives for the team and monitor their progress.
- Handle escalated customer complaints and complex inquiries, providing resolutions in a timely manner.
- Develop and implement customer service policies and procedures to improve service quality and efficiency.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Maintain a positive and motivating work environment for the customer service team.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Prepare regular reports on team performance, customer feedback, and operational efficiency for senior management.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
- Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or leadership capacity.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and time management abilities.
- Proficiency in customer relationship management (CRM) software and ticketing systems.
- Ability to train and motivate a team.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Knowledge of customer service best practices and principles.
- Experience in (Industry Specific to our client) is a plus.
Customer Service Manager
Posted 6 days ago
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Customer Service Specialist
Posted 20 days ago
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The ideal candidate possesses excellent communication and active listening skills, with a natural ability to empathize with customers. You should be patient, calm under pressure, and adept at de-escalating difficult situations. A strong understanding of customer service principles and practices is essential. Familiarity with CRM software and ticketing systems will be a significant advantage. You will be expected to maintain a high level of product knowledge to effectively assist customers.
Key Responsibilities:
- Address customer inquiries and concerns via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Identify and escalate priority issues to the appropriate internal teams.
- Provide customers with product and service information and details.
- Gather customer feedback and share insights with the team for service improvement.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- High school diploma or equivalent; higher education or relevant certification is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in Microsoft Office Suite.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A customer-oriented and patient demeanor.
This role in Salmabad, Northern, BH offers a competitive compensation package and a supportive work environment. If you are passionate about helping others and thrive in a service-oriented role, we encourage you to apply.
Senior Customer Service Manager
Posted 3 days ago
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Job Description
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
Customer Service Team Lead
Posted 4 days ago
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Customer Service Team Lead
Posted 4 days ago
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Job Description
Key Responsibilities:
- Lead, coach, and mentor a team of customer service representatives to achieve performance goals.
- Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
- Handle escalated customer issues and complex inquiries, resolving them efficiently and effectively.
- Ensure adherence to company policies, procedures, and service standards.
- Develop and implement training programs for new and existing team members.
- Analyze customer feedback and service metrics to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Manage daily operations of the customer service department, including scheduling and workload distribution.
- Contribute to the development and refinement of customer service strategies and initiatives.
- Maintain a positive and supportive work environment for the team.
- Identify opportunities for process improvements to enhance customer service efficiency and effectiveness.
- Report on team performance and key customer service metrics to management.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is preferred.
- Minimum of 4 years of experience in customer service, with at least 1 year in a supervisory or leadership role.
- Proven ability to lead, motivate, and manage a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in customer relationship management (CRM) software and MS Office Suite.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong organizational and time-management skills.
- A passion for delivering outstanding customer service.
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Customer Service Team Lead
Posted 4 days ago
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Senior Customer Service Representative
Posted 7 days ago
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Customer Service & Helpdesk Manager
Posted 7 days ago
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Responsibilities:
- Lead, train, and motivate the customer service and helpdesk team.
- Develop and implement customer service policies and procedures.
- Manage ticket queues, ensuring timely and accurate issue resolution.
- Monitor key performance indicators (KPIs) for customer service and helpdesk operations.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to resolve complex customer issues.
- Implement and manage helpdesk software and tools.
- Ensure the team provides a consistently high level of customer satisfaction.
- Develop and deliver training programs for support staff.
- Contribute to the continuous improvement of support processes and workflows.
- Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
- Minimum of 4 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or management capacity.
- Proven experience in managing remote teams.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to analyze data and make informed decisions.
- Problem-solving and conflict resolution skills.
- Customer-centric mindset and a passion for service excellence.