566 Application Support jobs in Bahrain

• Provide timely and effective technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve software issues, including installation problems, configuration errors, and performance bugs.
• Guide customers through product features, best practices, and troubleshooting steps.
• Escalate complex technical problems to development or engineering teams with detailed diagnostic information.
• Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queues and respond to customer requests within defined service level agreements (SLAs).
• Identify recurring issues and provide feedback to the product and engineering teams for resolution and product improvement.
• Assist in the onboarding and training of new customers on software usage and troubleshooting.
• Manage customer interactions professionally and empathetically, ensuring a positive support experience.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
• Proficiency in supporting and troubleshooting software applications, operating systems (Windows, macOS, Linux), and networking concepts.
• Strong understanding of database concepts and SQL is a plus.
• Excellent problem-solving and analytical skills, with the ability to think logically.
• Exceptional verbal and written communication skills, with the ability to clearly articulate technical solutions.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work independently and manage workload effectively in a remote setting.
• Customer-centric mindset with a strong commitment to customer satisfaction.
• Scripting or programming experience (e.g., Python, Bash) is an advantage.

• Provide advanced technical support for software products and services.
• Troubleshoot, diagnose, and resolve complex software issues reported by customers.
• Guide customers through installation, configuration, and usage of our software.
• Escalate unresolved issues to development or engineering teams with detailed documentation.
• Create and maintain technical documentation, including knowledge base articles and FAQs.
• Monitor system performance and identify potential issues.
• Communicate effectively with customers via phone, email, and chat.
• Collaborate with internal teams to improve product and support processes.
• Identify trends in customer issues and provide feedback for product enhancement.

• Proven experience in technical support or a similar role, with a focus on software.
• Strong understanding of software applications, operating systems, and IT infrastructure.
• Excellent problem-solving and analytical skills.
• Proficiency in troubleshooting and diagnostic tools.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a degree in Computer Science or a related field is preferred.
• Familiarity with ticketing systems and CRM software.

• Providing first-line technical support to clients via phone, email, and live chat.
• Diagnosing and troubleshooting software issues, identifying root causes, and implementing effective solutions.
• Escalating complex issues to senior support engineers or development teams when necessary.
• Documenting client interactions, issues, and resolutions in the ticketing system.
• Creating and maintaining knowledge base articles and user guides to empower clients and internal teams.
• Assisting with software installations, configurations, and updates.
• Gathering customer feedback and reporting trends to the product development team.
• Participating in team meetings and training sessions to stay updated on product knowledge and support procedures.
• Contributing to the continuous improvement of support processes and customer service quality.
• Proactively identifying potential issues and providing preventative solutions.

• Provide Tier 2 and Tier 3 technical support for enterprise software applications via phone, email, and remote access.
• Diagnose, troubleshoot, and resolve complex technical issues related to software installation, configuration, and operation.
• Analyze user-reported problems, identify root causes, and implement effective solutions.
• Document all support interactions, resolutions, and technical issues in the ticketing system.
• Create and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with development and product management teams to escalate and resolve software bugs and product issues.
• Assist in the training of junior support staff and provide mentorship.
• Manage and prioritize support tickets, ensuring timely resolution according to service level agreements (SLAs).
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure a high level of customer satisfaction through professional and efficient support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably for enterprise software.
• Strong understanding of operating systems (Windows, Linux), databases (SQL), and networking concepts.
• Proficiency in troubleshooting complex software issues and analyzing log files.
• Experience with CRM or helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, problem-solving, and analytical skills.
• Ability to explain technical concepts clearly to both technical and non-technical users.
• Customer-focused attitude with a passion for helping others.
• Ability to work effectively in a team and manage time efficiently.
• Relevant technical certifications (e.g., Microsoft Certified Professional, CompTIA A+) are a plus.

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.